Charter Communications Cable TV Consumer Reviews - Page 3

SIMPSONVILLE, SOUTH CAROLINA -- I am not a Charter customer. However, the company I am employed by is. We are a medical facility that provides "end of life care" to patients and families. Many times these patients, and or families in crisis with immense stress are sports fans, and find relaxation and comfort in watching their team. Having the family participate in an event like this strengthens bonds, and decreases stressors. Attempting to locate a particular channel, for a particular game is impossible.

Their online chat isn't a chat, it's a customer avoidance device. Their customer service phone number is difficult to locate, and the office is closed evenings and Sundays... When many customers are watching television and need assistance. I feel very sad for these families, and patients that have limited time left to share an event that has meant so much to their lives, and happiness. Charter Communications should be embarrassed that their opportunity to address this has passed and they have failed.

CARTHAGE, NORTH CAROLINA -- We are military who lived in Whispering Pines, NC. Charter was difficult to work with throughout the year we had their services. They regularly charged us for movies we had not ordered and on more than one occasion the movies we ordered were defective. The worst part was trying to terminate services with this company when we moved away. First they informed us we had to drive our boxes to a location that was 45 minutes from our home or pay a $45 pick up fee.

We knew from friends and previous moves that there was a way around this and we didn't have time to drive that far out of our way during a move. We called and spoke to several different agents, who consistently told us different things about the turn in process. Finally, one told us we could send addressed and postage paid boxes and that he would send them the next day. They never arrived prior to our move even though we called to remind them.

When we left we informed Charter they needed to come pick up the boxes and we left them with neighbor. We have now been gone four days and a representative at Charter has promised us every day that they would be picked up, but they continue to sit on the front porch of our old home. We have spoken to reps in Michigan, the Philippines, and who knows where else and none can give us the contact info for the company in North Carolina, but they all assure us they will be picked up the next day. I am embarrassed for this company. I have never experienced such incompetence before.

FORT WORTH, TEXAS -- I would like to send a “HUGE” thank you to Charter. Today a young man named Zack installed a new cable box in my home. My wife and I were amazed by his knowledge, courtesy, and professionalism. He was very kind and took time to explain to my wife how the remote functions. He even adjusted our television settings which really increased the picture quality.

I've had other Charter cable installers at my home in the past but this young man was extraordinary. He also left a business card which has never happened before. People complain about all sorts of issues and my wife and I thought it would be nice to compliment this very professional young man. Charter needs more like him. Thanks!

PLEASANT VIEW, TN -- OK so ever since we got Charter Cable, internet, and phone the T.V. has cut out. No matter what channel what time sure enough at the best part of the show it cuts out. It sometimes stays out for 5 minutes or more. The audio and video blink in and out sometimes for an hour or so or until I turn off the tv and go do something else. We tried calling but they said they can't set up a tech appointment to look at it because there's an outage... There isn't an outage, this cable just sucks. Don't get it if you can avoid it.

MANDEVILLE, LOUISIANA -- Charter is the absolute worst cable company I have ever dealt with. I have had the service for about 6 weeks and have 3 technicians out to attempt to fix the pixels on TV and the constant inability to connect online. This is still not fixed. Now, I learn that the person who signed me up, lied and told me that I had no other option than to go into a 2-yr contract agreement with them. Being that Charter was the only cable service in the area, I agreed. Now I learn that this is not standard procedure. I have the option to go to a month to month service or a contract if I desire. Horrible way of dealing with your customers!! Do not get Charter! Save yourself a lot of time and trouble!

TRUSSVILLE, ALABAMA -- People wake up and take notes when it comes to cable service. Be sure that you write down everything they tell you. Just experienced my first issue in a long time with them and I must say Charter sounds like they work with Uncle Sam. They try to sneak in to take more money from customers after they have locked in a promo/price guarantee.

Make sure you write down the name of the people you talk to and make sure you take no less than what you were given tax included or they will try to screw you out of it and blame it on the tax dollars. Promo or price guarantee there really is no difference. If promo is there when you get your service and it's a 12 month promo, don't let them charge you for more if the promo happens to end according to Charter. That's bs and false. 12 months is still 12 months unless disclosed otherwise by the provider.

DAVISON, MICHIGAN -- I was on the phone with customer service about my cable problems. When they could not resolve it, they had a tech out here in less than two hours. That alone was amazing. Then Al **tech id ** showed up. Without a doubt he is the best service person I have ever dealt within over 40 years. He corrected the problem outside the house and most technicians would of left after that. But Al came inside and redid all connections and splicers to further improve my service.

After all this he took the time to explain all the services that were now available with Charter that I never bothered to read about. He was not only efficient but friendly as well. When I get a technician like Al it give me hope. For anymore when somebody comes out you get the feeling they are being bothered to do their job. My only complaint is the Charter phone system calling me to ask about the service. Gave the number I was supposed to call real fast and then hung up and I was unable to tell Charter what a fantastic technician Al is.

TURLOCK, CALIFORNIA -- We switched to Charter from AT&T (big mistake), in January 2012. Granted it was cheaper than AT&T, but we didn't receive calls from AT&T customers, Internet kept disconnecting, and we never had chance to experience the high speed Internet. TV also had some minor issue but we could live with it. We called 5-6 times complaining about service and after we didn't get any resolution, we switched back to AT&T two months later. Funny is that after we paid them $95 for installation and service, they charged us $207 for one month. I guess AT&T is not that expensive after all.

I pulled the Charter service from the other house we own and asked Charter to put us on "DO NOT CALL" list. I was willing to pay the half of the bill, like the half service they gave us, but they didn't work with us and it seems they didn't have any problem losing another customer. They must be making a lot of money by switching and switch back.

CARROLLTON, GEORGIA -- I have been a Charter customer for 18 months and all was well until I scheduled an appointment on Fri March 2nd 2012 between 3 and 5 pm. The Charter service representative never arrived and never notified me of the installation cancellation. At 8 pm on Fri March 2nd, I called Charter and they said they had tried to contact me by a cell phone number I had given them when I initially applied for service.

They never attempted to contact me through the home phone number I have had through Charter since day one at this address (which Charter service technicians and Charter sales personnel have used many times since I moved to this address.). So the Charter representative supposedly removed the old cell phone number and entered my Charter home phone number in the primary contact info and then rescheduled the DVR installation for Sunday March 4th between the hours of 1 and 3 pm. After receiving no calls, I called Charter at 3:15 pm on Sunday and my installation was cancelled again with no notice.

I switched our internet and phone service from TDS to Charter two months ago. What a nightmare! The first technician forgot to connect the security system to the phone line, the next person tried to connect it but caused short circuit. I have to call the ADT person come to fix it (they have to order the parts and it took several weeks!). The phone had problems too. I first thought it was our phone sets, but when I switched to the new phone set, it still has the same problem. I finally realized it was Charter! I called them and they tested it was wiring issue. Now it passed the 30 days period and I have to pay them for their stupid work! I hate Charter! Never again!!!