WISCONSIN -- I have been using Charter for a few years because it is the only cable and internet company that doesn't make you sign a contract. However, the customer service is terrible! The people are rude.
I receive my bill every month and the price of my services continues to go up. I call and ask, and every time it is a different answer. First the fees are changing, then the promotion time is up. It is just ridiculous.
I will NEVER recommend Charter TV to anyone and will be cancelling my services!
BOONE, NORTH CAROLINA -- I don't understand Charter's marketing. I get about one junk mail piece a week from them (I'm a Charter internet customer) with all kinds of misleading information on the envelope to get me to open and read it. The envelope will say, "card enclosed" to make me think it's a credit card, or "Important Billing Information" to get me to open it and read it. It's ALWAYS a promotion to ask me to upgrade service.
2 Replies - Latest reply on 08/04/2013Add reply
Why in the world would I upgrade service with a company that constantly tries to trick me?? Maybe they get some suckers through this approach, but they've definitely turned me off and I will look for any way possible to avoid them in the future. It's very short sighted on Charter's part, and I hope they bear the consequences from a lot of annoyed consumers dropping their service.
HONEA PATH, SOUTH CAROLINA -- I have had Charter Internet, phone, and TV for 2 years now. It's the worst I have ever had to deal with! There is not enough room in this form to write all the complaints I have. From being charged for something I did not receive to the ignorance of the Techs that have been out here to fix the problems. It is the most money I have ever paid for service and the worst service I have ever had.
Again I'm having a problem with my internet connection and NOW I have to wait 2 and a half days before a tech will even be here. UNACCEPTABLE!!! They don't seem to care if you have their service or not. But they dang well care if your bill is paid on time. Sure the people I call (Tech agents), have all been nice. But raising cane with the tech support is like raising cane with a waitress for bad food.. Unfortunately Charter is the only service we have in this area or I would no longer be a Charter customer.
My file is as thick as a novel with Charter and yet they shove me to the bottom of the list to come and fix their problems. WHY? Could it be because they have no one working for them that can fix it?
ALCOA, TENNESSEE -- They came out when we moved to install it. The very next day the internet stopped working. We called them back multiple times and they told us how to 'fix' the problem over the phone. It was extremely difficult to get ahold of a real person to begin with which was annoying anyway, then to make the problem worse everything they told us we already knew. Unplugging the internet for a few seconds isn't going to solve anything.
1 Replies - Latest reply on 06/26/2013Add reply
They finally came a second time after weeks of glitchy internet to once more 'fix' the problem. After that it completely stopped working. So once again, here we are having to deal with horrible customer service. We called back and they sent someone else back out the next week. They changed the modem then checked some stuff outside. The internet was still cutting in and out afterwards. They billed us for that last visit because apparently it's our fault that THEIR equipment doesn't work.
This is outrageous, Charter is by far the worst internet company out there. I would just like to know how they get away with this? They are basically stealing money from people. They are big fat liars.
The Bottom of the Barrel
We have moved around quite frequently due to my husbands job, Charter is, by far, the worst cable/Internet provider that we've dealt with. Initial install, the service representative never checked the ... read full review1 Replies - Latest reply on 06/17/2013
STOCKBRIDGE, GEORGIA -- I scheduled an appt with them between 3pm and 5 p. m. my technician was not here by 530. I called they told me he was on the way 2 hours later he arrived. Upon 3 minutes of his arrival he came in and told me that he was unable to do the job due to him not having a ladder that was tall enough. I asked if another technician could bring him the equipment out he told me now he would have to reschedule my appointment time before they can do anything.
1 Replies - Latest reply on 07/12/2013Add reply
I told him Monday would be a good day and he tells me there's nothing available on Monday so I'll have to wait until the end of the week, how its my fault that they were not prepared. I could not tell you but they definitely did not do anything to help make matters any better so therefore I just cancel the entire service even though I wasn't even a customer yet.
If they can't even get the installation process done properly I would hate to have them as a carrier and have to go through the type of customer service that I had. Supervisors were no help nor were any of the people that spoke with at the 800 number.
The connections are absolute horrible. You will lose your connection at lease twice a week. Not dependable. 1 Replies - Latest reply on 06/14/2013Add reply
Where I live Charter is the best Internet there is, since I've had it I've hated it because it goes out two to three times a day usually while I'm doing work on the Internet. Add reply
Increased Price From 29.99 to 54.99!
WHITTIER, CALIFORNIA -- Charter Communications should really be re-named because they do NOT know how to communicate. They increased our introductory price of $29.99 to $49.99, after they did a complete switch-over across the ... read full review3 Replies - Latest reply on 02/12/2014
Bait and Switch
LACOMBE, LOUISIANA -- Locked in "price Guarantee" for 24 months. Bill is $90 for Basic cable and 15 M Internet. Called and offered to pay my termination fee of $47.50. Asked that since I was losing my job next month and ... read full review2 Replies - Latest reply on 03/07/2013
No Respect for Anyone's Time
GREENVILLE, SOUTH CAROLINA -- Me and my husband scheduled an appointment for Internet to be installed at our house. The appointment was made for a Saturday between 8 and 10. My husband called Charter at 10 to see where the installation ... read full review1 Replies - Latest reply on 01/24/2013
New promotion for TV, Internet, phone bundle is for 29.99 but would not allow their loyal existing customers the same deal. I was told I have to cancel my service with them for 60 days and then re-signed up to get the same deal. I currently have the TV & internet and paying more than 130.00 but cannot get a break for being a loyal customer. 1 Replies - Latest reply on 01/20/2013Add reply
SPENCER, WISCONSIN -- I would like to know how many Charter customers had contracts that Charter has fail to keep. I had their TV, Phone and Internet service. They raised my rates after the first year of a two year agreement. ... read full review1 Replies - Latest reply on 11/17/2013
TAYLORSVILLE, NORTH CAROLINA -- After the promotion ended, the price shot way up there. I called and they split the difference with me, I was satisfied. I thought that was the end of it until today(about 6 or 7 months later). I got home and my bill had went up about $20. I thought there must be a mistake, so I called Charter. They said it was no mistake. They said my promo had ended. I explained to them that I was not in a promotion deal. They said they couldn't offer me that price anymore. WOW. Then why did they make that deal to begin with? I asked if they had any reasonable deals I could go with. I was told that my new price was the cheapest I could get. I tried to even get a lower speed, but they said they don't go lower than 30 mps anymore. I don't even need that much to surf the Internet. After they get you in their service they sure don't do anything to keep you. Apparently, they think they've got you since they're the only CABLE Internet provider. Well, I'm sure gonna try another provider. They're disconnecting mine tomorrow. Add reply
Charter cable came into the south and bought out a reputable company and commenced to turn this into one of the worst experiences of television watching in the history of television. I wish the FCC would come in and grab them by their asses and make those people clean up their act. Give a good product for the high price they are charging. 1 Replies - Latest reply on 12/11/2012Add reply