Charter- Worst ISP I've ever had
ATHENS, GEORGIA -- Charter Communications is a terrible internet service provider. Due to a lack of competitors in my town, I've suffered through them for two years now, but I'm finally cancelling... I'd rather go back ... read full review3 Replies - Latest reply on 12/02/2011
Another Unhappy Customer
MONTOGMERY, ALABAMA -- I am a full time residents student and employed full time the most I spend on my internet is when I have assisgnment to submit via email. I recently moved and I signed up with Charter and I have only ... read full review2 Replies - Latest reply on 12/18/2010
MADISON, WISCONSIN -- I just switched from AT&T DSL to get the charter bundle (land line, cable internet and cable TV) The cable TV works fine but the internet and phone lines sucks as$ ! what a rip off. internet never ever ... read full review1 Replies - Latest reply on 08/20/2010
TRAVERSE CITY, MICHIGAN -- A female Charter technician hit our car in the parking lot of our apartment. Our neighbor witnessed the whole thing and tried to get the Chater tech's information, but they said they would report it and drove off.
2 Replies - Latest reply on 07/30/2009Add reply
After our neighbor informed us of the incident (which explained why our bumper was scratched up) we called Charter. The represenative was of no help and kept putting me on hold. She said that there was nothing they could do. No apology. Nothing. And rude to boot. Seriously. Now I have to file a police report. Gotta love Charter's commitment to their customers!
Bait and Switch
LACOMBE, LOUISIANA -- Locked in "price Guarantee" for 24 months. Bill is $90 for Basic cable and 15 M Internet. Called and offered to pay my termination fee of $47.50. Asked that since I was losing my job next month and ... read full review2 Replies - Latest reply on 03/07/2013
No Respect for Anyone's Time
GREENVILLE, SOUTH CAROLINA -- Me and my husband scheduled an appointment for Internet to be installed at our house. The appointment was made for a Saturday between 8 and 10. My husband called Charter at 10 to see where the installation ... read full review1 Replies - Latest reply on 01/24/2013
KINGSPORT, TENNESSEE -- We had Charter come out and install Internet and cable we have had nothing but problems cable freezing up. Charter will not do anything but say reboot the box they are a joke why is there not ant compaction in this area. I had Charter for 12 years and moved out of the area for 5years and had bets best cable service I ever had. I hated to come back to Charter but there is nothing else. Maybe if everybody would cancel they would do something. about it.1 Replies - Latest reply on 11/14/2012Add reply
CARROLLTON, GEORGIA -- I have been a Charter customer for 18 months and all was well until I scheduled and appointment on Fri March 2nd 2012 between 3 and 5pm. The Charter service representative never arrived and never notified me of the installation cancellation. At 8pm on Fri March 2nd, I called Charter and they said they had tried to contact me by a cell phone number I had given them when I initially applied for service. They never attempted to contact me through the home phone number I have had through Charter since day one at this address (which Charter service technicians and Charter sales personnel have used many times since I moved to this address.) So the
1 Replies - Latest reply on 03/06/2012Add reply
Charter representative supposedly removed the old cell phone number and entered my Charter home phone number in the primary contact info and then rescheduled the DVR installation for Sunday March 4th between the hours of 1 and 3pm. After receiving no calls, I called Charter at 3:15pm on Sunday and my installation was cancelled again with no notice.
FORT WORTH, TEXAS -- The first complaint is Charter employees show up in personal vehicles which automatically made me skeptical about letting them in and I wish I had not. During the installation, I found out that I would ... read full review2 Replies - Latest reply on 05/13/2011
Please, oh, please take that darn commercial off television that has the young girl replying to her mother "Just two more years". It is on every 15 minutes on all the channels and it is very annoying! If I needed cable service I would not buy Charter because of that stupid commercial. 1 Replies - Latest reply on 09/10/2010Add reply