Chase Bank Amazon Cards

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Fraud Alert - Stolen Info - Chase Bank Credit Card Through Amazon
Posted on
Today one of the department stores where I have my credit card called me that someone called them inquiring about my credit limit on the card. That person knew all my personal information like social security, date of birth, address, etc... I had started to think how that happened as I never press any links I get in the email and my computer is constantly scanned for viruses. Then I remembered 2 weeks ago I made a purchase on and applied online for Chase Bank credit card. I believe and 99 percent sure that my personal information was compromised either at or Chase Bank. I am leaning more towards Chase Bank because as being a merchant also I had someone previously from foreign country trying to give me a bunch of stolen credit cards that were issued on Chase Bank. I believe there might be a leak somewhere at Chase Bank. By the way contacting Chase Bank about the issue is like contacting a brick wall.
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Alain on 12/14/2011:
You'd think Chase would be concerned about this. Just to be on the safe side, I would cancel the Chase card immediately.
trmn8r on 12/14/2011:
If you asked questions about how fraud may occurred on your account, you may hit a brick wall.

If you feel you are the victim of identity theft, there are ways of pursuing that. But if you call a credit issuer and try asking how it could happen, I don't think they will be responsive for various reasons.

I have had two Chase cards for 6 years, use them for all my purchases, and have had no problem. They are also on file with Amazon.

I might cancel the particular card that was being inquired about. However, if your SSN and birthdate are out there, you could have a larger concern about ID theft.

Being 99% sure about a compromise at Amazon OR Chase doesn't identify which of these that is 49.5% was the culprit.
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Unforgiving, Cold-hearted
Posted by on
I made an innocent error on my payment one month. Minimum payment was $287, but I made a mistake and sent in $133, which was the available credit. Not sure why I picked up the wrong amount off of the statement. However, I discovered the payment on my own and sent in the difference of $154 just 12 days later. This was about a week before they sent me a statement showing the delinquency, for which they assessed a $39 penalty. Frankly, $39 penalty for paying $154 12 days late works out to over 700% APR, but I didn't say anything, and this isn't the cause for my writing this complaint.

Today, I got a letter from Chase stating that they are raising the interest rate on my card from 14% to 26.99% because of a late payment. I called Chase and explained that I've never been late before, that I made a small error and corrected it promptly, and that it is unfair, unreasonable and unethical to raise the interest rate by 13% on my $13,000 balance because of this technicality.

The lady at Chase stated that "The Bank" is not giving in and that they do not forgive any payment errors. Basically, they are cold-blooded, hard liners, gestapo with no heart, and do not forgive the least little mistake of their customers. However, when they make a mistake on my account, I know I'll never get any compensation out of them.

By jacking the interest rate from 14% to 26.99%, they intend to charge me approximately $150 per month additional interest on my $13,000 balance. How can my being 12 days late with a $154 payment justify paying $150 more per month in interest? Now this bank is absolutely crooked.

The one out I found and accepted is provided by law - not the result of Chase's sympathy (They have absolutely no sympathy.) By law, they had to give me the option to "close the account", whereby the 14% interest rate remains intact, I continue to make minimum payments, however I can no longer purchase anything with the card.
Oops, I did not read the letter correctly. They were raising my interest rate to Prime + 26.99%, not simply 26.99%. That is without a doubt grossly usurious and criminal. Why isn't the government protecting inocent people like me?
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Anonymous on 10/22/2009:
Either way they want more money from you or they want your account (available credit) off of their books so they don't look like they've given out that much credit. Unfortunately they can legally use your error to their advantage. I'm not sticking up for them, like all banks they are taking advantage of their own customers.
Flexanimous Fellow on 10/22/2009:
I feel for you. It sucks. Just a side note though, you can cut up the card and no longer use it, but don't actually close the account. Doing so is only going to hurt your credit store when the account falls off your credit record in 7 years. Good luck!
Anonymous on 10/22/2009:
It sucks. But you were late.
grandma005 on 10/23/2009:
I am for choosing to close the account and keeping the 14.99 percent interest. At the new interest rate you will be their slave forever and never pay them off. The hit for closing it will not be that bad. Your credit score can recover from it but you cannot recover from the new interest rate.
JR in Orlando on 10/23/2009:
"it is unfair, unreasonable and unethical" for you to breach the contract by paying late. You attempt to minimize, justify, and rationalize not paying, but you breached the terms to which you agreed. Hence, you receive the consequences of that action.

Do not attribute human emotions of corporations. They do not feel, forgive or have a heart, good or bad. This is strictly business according to the contract. Just like you would not feel or be concerned about the bank's condition, if another credit card offered to transfer this $13,000 debt for a lower interest rate, even before this incident.
Anonymous on 10/23/2009:
First of all you're doing the right thing opting out of Chase's ridiculous rate increase. Bravo!

There's no justifying that kind of rate increase or a $39 penalty for being a few days late with a $154 payment. That's just obscene, immoral and should be and used to be illegal but because of a good deal of lobby money and influence banks today are allowed to get away with usury which not that long a go was illegal.

I hope more consumers do as you're doing and opt out of this crap. Screw these big corp banks. Doing business with the likes of Chase is not in any consumer's best interest.

Great review!
JR in Orlando on 10/23/2009:
Stew: the consumer has the ultimate choice. If they do not want to pay these $39.00 penalties or have high interest rates - DON'T GET A CREDIT CARD. Its kind of late when you have danced with the devil to complain you are going to h*ll.
ewitte on 10/28/2009:
Didn't they just pass a law to require them to give you 60 days and written warnings before changing rates? Really $39 fee is nothing. I was in a bad place a few years back and several times got hit with $200-300 in fees for going over about $20 in my checking (to pay bills and not get late fees and extra interest)!
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Late fee can't be waived, don't apply Amazon Chase Credit Card
Posted by on
Your late fees can't be waived no matter how soon you catch up on paying your balance.

I called customer service about waiving my late fee. I was transferred three times, each time a representative asked me my name and security information and the reason I am calling. They all said they will see if there is any thing they can do and put me on hold for a long time. The call lasted about fifteen minutes and the last representative told me chase couldn't reverse the late fee unless it is the bank's fault.

I suspect the first two customer service representative know that they can't waive the late fee and that would make me unhappy so they transfer me to other customer representatives.

As soon as I get the 2,500 points I am definitely going to cancel this or any Chase credit cards. I end up having $28 late fees this year. The $25 reward card from 2,500 points can't cover this cost.

Discover and Citibank cards has much better deals. I used Discover for groceries purchases during their 5% reward months and other purchases in other months and earned over $80 rewards dollars this year. Reward dollars earn up very easily with Discover.
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clutzycook on 12/09/2010:
Were you late paying your bill? I'm assuming so. If that's the case, pay your bill on time and there won't be any late fees. Problem solved.
trmn8r on 12/09/2010:
Is there anything in your card agreement that says late fees will be waived? I have my Chase card agreements here (yes, I keep them), and don't see anything about that.

I have had Chase cards for 4-5 years now. I have never paid late, so I never had to call to see if they could make a special exception and remove a fee because I broke the rules.
Venice09 on 12/09/2010:
Were you ever late with your payment to Discover?

I love my Chase Amazon Visa. I use it for everything and the points add up quickly. I have never been charged a fee because I pay the bill on time. I had a Citibank card for many years but canceled it when they started charging an annual fee. I also canceled my Discover card years ago because the bills arrived in unsealed envelopes. So far, Chase has given me the best service and overall satisfaction of all the credit cards I've had. But I play by the rules.
unhappy999 on 12/09/2010:
For me, Discover Card is the worse credit card because for purchases that don't fall under the bonus category, you get less than 1% points. The 5% is a good deal but last time I tried to take advantage of that by shopping at Walmart to get 5% cash back for the department store promotion, I didn't get it. I called and they said Walmart is not a department store, its a warehouse/club store. Since when? I get 1% back and sometimes 5% on my Chase Mastercard so that is my credit card of choice. I never paid late so never asked to have the late fee waived. If you pay late, they have every right to charge you the late fee, its part of your agreement.
Venice09 on 12/09/2010:
I forget to mention that when I called Discover to let them know my bills were floating around in unsealed envelopes, they couldn't have cared less.
momsey on 12/09/2010:
So you legitimately incurred a late fee and you're complaining that they didn't do you a favor by waiving it?
jktshff1 on 12/09/2010:
Why would you expect them to make an exception in your case?
Inat on 12/09/2010:
just curious but why do you feel entitled to "free" late fees? After being forced by the gov't tp bend over backwards to appease feckless consumers banks NEED to not waive these fees incurred through the fault of the feckless consumer. I am a stockholder of JPMChase and I'm GLAD they don't waive fees
jktshff1 on 12/09/2010:
have you checked your stock lately?
Inat on 12/09/2010:
lol, yes... :/
grandma005 on 12/10/2010:
Discover card only pays 1/4 per cent interest up to $3,000 in purchases then 1 per cent after that. Chase pays 1 per cent for all purchases. and 5% for grocery stores, drug stores and gas station purchases. Which card would you use?
sj2222 on 01/24/2011:
chase has cc the pay 5% cash back. don't makelate payments. typically you can get one late fee reversal but f you miss a payment you should not expect to have the fee waived
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Bad Customer Service for Chase Amazon Card
Posted by on
It was the worst customer I have ever experienced with a credit card company. My card expire date was in January, however I didn't receive my replacement card in April. I contacted the customer service, and the representative explained for no reason why they didn't send out the new card. The lady just argued with me: it happens, computer error, human error, who knows. It's part of our life. We send you a new card, and you can get it in two days. I think the whole service department needs to switch to a more customer-centric attitude instead of lender's attitude, because they missed the fundamentals of current customer services. The representative is either lack of training or follows the fall-behind company culture. With customer service like this, I cannot try any Chase new credit card promotion, even through I got several mails in each month. And more importantly, I have not received my new card after five days.
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Thank you for NOT outsourcing customer service to India
Posted by on
I had to call both Amazon and Chase today due to a suspicious transaction on my credit card. When I called Amazon I reached India. When I called Chase I reached someone here in the U.S.

THANK YOU, Chase, for not outsourcing customer service to India. The cultural difference in customer service standards between India and the U.S. makes any call between the two extremely frustrating. Chase's customer service representative was extremely helpful, and it was a joy to speak with someone who truly speaks the same language.

In fact, any company who has NOT outsourced customer service would probably gain customers just be advertising that fact.

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madconsumer on 07/10/2009:
great review. it is good to see a real bank compliment here!
old fart on 07/10/2009:
I was surprised to hear a good ole southern accent when I called my wife's Chase card...I'm impressed!
BokiBean on 07/10/2009:
Kudos to Chase! Got to love those southern accents too..
Anonymous on 07/10/2009:
With all the bail out money Chase has received, they darn well BETTER be using US employees!!
charles1919 on 07/12/2009:
Sorry to burst your bubble, but Chase/Wamu routes MANY calls to the Philippines. I am longtime customer...with Phil wife, so always end up chatting about Cebu or Davao with the reps.

I will add that our experience with WAMU/Chase after many years as customers is very sad. Their decline is shocking. Our entire family has moved out and moved on.
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Stringent Late Fee Policy
Posted by on

I am a fervent Quicken user and maintain all my accounts on-line so when I noticed a new transaction from Chase for a late fee it took me by surprise. I use me Chase cards only as a back-up if Amex is not accepted so I carry minimal charges which I pay in full each month.

This month I never rec'd a bill for my Sony card and called immediately after finding the late fee. To my surprise they would not take back the late fee saying that since the bill they said was sent was not returned that they had no recourse but to bill me the late fee.

Based on this $29 charge I have closed all accounts: credit cards, savings, or checking even closely related to Chase Bank. I will add'ly not purchase Sony or Amazon Products and services again as part of my experience with Chase.

If you are having similar experiences with Chase, do not limit your venom to them alone especially if they are putting someone elses branding on their card. Go after the companies using their services as well, since it was that company that established your relationship with them to begin with.
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MRM on 05/17/2009:
I can hear DebtorBasher yelling, "stay away from Chase!"
madconsumer on 05/17/2009:
so you missed a paymnet, and they won't remove the fees. any and all banks will do this.
tnchuck100 on 05/17/2009:
You did the right thing. People need to stand up and let these greedy financial institutions know they are not all powerful. You have options and chose to exercise them. Banks that appreciate their customers will waive a penalty if it has not been a habitual thing. Most of the big banks don't give a damn about their customers -- only money.
Anonymous on 05/17/2009:
Not receiving a bill is not an excuse for not making a payment. You'll notice in the Terms and Conditions that the bank considers you to have received your bill (or any mailing) within a certain number of days after the bill is mailed, regardless of whether you actually received it or not. Perhaps they could have given you a break if this is the first time you have missed a payment, but it would have been a favour, not something they had to do.
tnchuck100 on 05/17/2009:
financiallyfit, you are correct about the bank considers the bill received within a certain number of days after mailing. It's too bad we cannot also consider our payment received by them after mailing. They are not responsible for US Mail failure but we are. It just doesn't seem fair, does it?
Anonymous on 05/17/2009:
No, tnchuck, it isn't fair. But, imagine how much you would be paying in user fees if banks waived every late fee for every client who claimed they had sent a bill and it got "lost" in the mail. As a consumer, I know a bill is coming every month and if I don't get it, I find out how much I owe. As a bank, they know that customers don't pay every month.
Madtypist on 05/17/2009:
I think some of you are missing PaidOff's point here. Banks make money off their customers who have their charge cards. They make money even from the individuals or businesses who pay off their bills every month because when these customers use the credit cards in the first place the merchant pays a percentage of the charge. These days ANY credit card I have encourages me to go "paperless". I have done that with banks I trust and this would NOT be Chase. And good thing because my daughter wanted to charge come clothes with Delia's and since my Wells Fargo Credit Card was unavailable due to some fraudulent charges (which Wells Fargo actually CALLED me about first), the only other credit card I had available was my Chase card which I had kept but retired vowing never to do business with Chase. I did make this exception and IMMEDIATELY paid the charge off before I even got the bill. Now -- and I kid you not -- SIX MONTHS LATER I get a Chase bill with three charges on it for three different magazine subscriptions totaling $145.00. [We had been receiving those magazines and my daughter told me they came "free" with her order.] I believed her since I was the one that went on line and completed her order and then paid the bill in full -- plus I overpaid it by $5.00 because I really distrust Chase that much because I knew as long as there was a credit on it I would receive the paper bill. After a certain amount of time I figured I would get a check for $5.00. To get those fraudulent charges off I had to get transferred from one Chase operator to another FIVE TIMES -- I counted -- repeating my spiel each time. Finally I guess I got what was the automated voice system to the actual merchant (aka "scammer" that Chase allows to put unauthorized charges on their bill. I won't go into that story and I don't even know if I was successful. However, HAD I just had paperless statements with Chase I would never have known about the charges (as I never would have gone on line to see what my Chase balance was) until who knows how much had accrued. And then I assume I could still get the unauthorize4d charges reversed (maybe) but I am sure Chase would insist I pay all the late fees since it is "your responsibility" (meaning me, the customer) to check your balances. But really, you should only be concerned about doing that if you actually made charges shouldn't you? And even if you DID have one that you forgot, or something happened where you didn't get the bill -- or you're away because an elderly parent had died or you were in the hospital -- WHATEVER -- shouldn't one of the bigwigs at the bank who makes these decisions have enough regard and compassion to make an exception? Other banks HAVE DONE THIS because I have had it happen. I did not feel at the time that the bank in question (Capital One it happened to be) should be required to do this but when they did I knew I would continue to be their customer as they clearly valued me.
The message Chase gives is they don't care no matter how many years they have been making money off you, no matter how many years you have a perfect record with them. Chase ONLY wants the clients that charge thousands every month and then pay it off each month. And that isn't most of us these days.
Nohandle on 05/17/2009:
Mad, I in no way am criticizing your response but please go back and insert some paragraphs or breaks. I have a problem reading yours.
Ponie on 05/17/2009:
I guess Chase must consider me special because the one time I failed to go online to pay my bill--in full as I usually do each month--I was charged a $39 late fee on my next statement. Called them, explained my stupidity. Adjustments were made whereby it cost me only $2 out of pocket for late payment. I considered that quite generous for my own error. You got off cheaper if only charged $29.

As far as the magazine charges, be very, very careful of signing up for the 'free' ones when using a credit card. Somewhere in that tiny, fine print, is the statement that after completion of the 'free' period, they will automatically renew your subscription. If you pay for your purchase by check and select the magazines, as I have on occasion, you'll just be deluged with subscription renewal notices in the mail. But you can live with that--just toss them out.
tnchuck100 on 05/17/2009:
I agree with Nohandle. Madtypist, PLEASE break it up into paragraphs. It is definitely too hard to read.
Madtypist on 05/17/2009:
Ponie, I did NOT sign up for a "free" magazine subscription. Been there, done that. Apparently AFTER I ordered for my daughter (and she has a user name for the site but no access to my credit card), she received an email letting her know the item was being shipped and would she like a "free" magazine subscription along with the order. She is not in trouble with me but she is wiser now. Still, they should not have been able to charge my account six months later for something I did not authorize.
Ponie on 05/19/2009:
Mad, you authorized access to your card when you placed an order for your daughter. In that email she received that asked if she wanted a 'free' magazine subscription, I'm confident it was slickly worded that automatic renewals would take place. If she still has that email, have her read it carefully. But if she's like most people who toss out without reading the fillers in credit card statements, it was overlooked.
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Similar experience to others
Posted by on
I set up my due date on my card (with an agent there) to align with when we get paid. They changed the due date and when my payment came in they charged me $39 late fee plus $15 finance charge.

When I called, they wouldn't refund a cent until I talked to a manager (and I had to call back because the first time they sent me to a voicemail for a manager and it was full). Finally she agreed to pay back the $39, but not the finance charge. The first agent did say she'd changed my due date back.

So then I set up a payment from their own website so I'd be assured of being on time and it was still considered late (they didn't honor the changed due date either). I used the presaved bank account info from their site which turned out to be my closed bank account from 1 1/2 years ago (my fault, I didn't notice). So they charged me $39 for being 'late' and $39 for the returned payment. I doubt I see either of them back and I don't look forward to hearing from them.

So that's $135 in charges which wouldn't have occurred if they didn't change my due date.

They are really difficult to work with. Had the same problems when my bank account was with them. I'd deposited $800 in CASH with a teller and the online "available balance" said $800+ when I checked it that night. Then a check came through, which was backdated and they bounced it. Charged me $39 and would not take it off. Very greedy company.
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madconsumer on 09/11/2008:
2 39$ charges were your own fault, not because they changed the due date.
MSCANTBEWRONG on 09/11/2008:
Unfortunately, they are not required to change the due dates...even if they said they would. Seems another ploy to get extra money...When you sign the loan or agreement papers, they state the expected due have to pay by that date or all additional charges are incurred due to your failure to meet the agreement. off the balance and make this company a distant memory.
DebtorBasher on 09/11/2008:
Chase WILL change your due date upon request but they will charge a fee to do so...they get you coming and's best to get as far away from anything that has Chase's name on it.
Madtypist on 09/15/2008:
I agree wholeheartedly with DebtorBasher's comment. I now live a stress free and late-payment fee free, high interest fee free life by staying "as far away from anything that has Chase's name on it."
Eldy on 05/07/2009:
You would have saved yourself a lot of trouble if you went to the Chase website and paid your bill and checked the due date. That is what I do. There is no excuse on paying attention to due dates.
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Late fees
Posted by on
SACRAMENTO -- As always I paid my Chase credit card on the first business day of the month. However, in April Chase changed my due date without my knowledge to April 1st. April 1st was a Sunday so I paid my credit card bill on April 2nd online. Chase charged me a $39.00 late fee because I didn't paid on Sunday, the first of April. Setting aside the fact that my due date was changed without my permission, the fact is I paid on the first business day of the month and was still charged a late fee. Even the IRS doesn't do that. If you recall April 15th was a Sunday and our tax returns weren't due until the next day, Monday, April 16th.

Stay away from Chase credit cards, they are in the business of gouging their customers. Try a credit union. That's what I did. I got a $2000 higher credit limit and an interest rate 7% less than Chase. Dump Chase, they don't deserve your business.
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grandma005 on 04/18/2007:
Not every month has 30 days. Because of this the due dates changes from month to month. You have to check your bill. You can't just assume anything.
tnchuck100 on 04/19/2007:
Got to disagree with you, grandma005. You MUST assume there could be a mistake on your statement. But, I do agree, you have to read your bill. Pay attention. Know what's going on. Protect yourself.
rhondam718732 on 04/19/2007:
Great replies from everyone. Due dates can change monthly. ALWAYS check.
grandma005 on 04/19/2007:
When I said YOU CAN'T ASSUME ANYTHING! What did you think I was saying? I was saying you can't assume that every thing is alright. You must check your statement from top to bottom each and every month. These credit cards are evil and they will slip things in hoping that you don't catch it. Like change your interest rates, like change shorten the time between float days to pay in full. They can even change ownership of the credit card. Charge fees that you are not aware of. Take the time to read carefully all messages. You never know what underhanded clauses that they may put in.
tnchuck100 on 04/19/2007:
grandma005, I was being facetious. I really was agreeing with you.
LadyJay114 on 04/26/2007:
YOUR DUE DATE CAN'T BE ON A NON-BUSINESS DAY!!! There have been numerous class-action lawsuits against the credit card companies regarding this. It doesn't make sense to put forth a due date when on that day they can't take mail or deposit payments. Put in a complaint with your local BBB, state banking authority and Office of the Comptroller of the Currency (OCC). Unfortunately, the OCC has been a frequent friend of the credit card companies, but its still worth a shot.
transpizzle on 05/17/2007:
same thing happened to me....they won't do anything about it either!
benspoon on 05/22/2007:
Their whole statement/billing process seems to invite confusion and late fees. Then their outsourced oversees customer service makes you want to go postal. Those people have no idea what US style cusotmer service is! I tell you - I am done with this bank!
voiceoff on 05/27/2007:
Grandma HUH? They can change ownership of the card? That would seem illegal as the person taking ownership would have to agree as well as the one relinquishing it. Is THAT in the fine print? Never heard that.
Crazylizzy on 02/06/2008:
yeah seems odd
Brenda M. on 09/19/2008:
Yes they won't budge. I was assessed a $15 fee on a 1 day late $25 balance (over a weekend). They refuse to waive fees. I was a long time customer with multiple accounts and was NEVER once late. I canceled my card. I will never do business with them again.
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Chase Amazon Visa Customer Service falsely claims "24 hour cardmember service"
Posted by on
WILMINGTON, DELAWARE -- The back of my Chase Amazon Visa Customer Service falsely claims "24 hour cardmember service". Imagine my surprise when I call on 9/4/09 at 8pm to report a stolen card and the offices are closed. A recording says office hours are 8am-8pm. I count that as 12 hours friends!?

Such a horrible card and bank.
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Anonymous on 09/05/2009:
There may be a different number, other than Customer Service for reporting lost or stolen cards. It should be noted in your account terms as well as the back of the card (which is why customers should make a photo copy of it for their records).
AsherB on 09/05/2009:
Thanks for the reply. I called two numbers, one for fraud (after finding it with some digging) and one for cardmember service. Both offices were closed at 8 pm. Seems odd to me not to be at least keeping fraud lines open 24 hrs.

MaggieMcT on 09/05/2009:
Yep, the back of my card says "24 hours" too, and it's the same number as on the statement. Haven't had to test it yet, thank goodness.

You would certainly think there'd be a way to report lost/stolen 24/7/365.
Anonymous on 09/05/2009:
That is inconsiderate of Chase not to provide a 24/7 contact for lost or stolen cards.

Chase seems to be doing everything possible to drive away customers.
AsherB on 09/05/2009:
The Chase fraud number is 800 955 9060. It's not easy to find so I'm putting it out there for anyone who needs it. It is not on the back of the Chase AMZN card. Only the "member services" number is listed.

Again, fraud office is not open 24 hours, at least over this holiday weekend. I've been trying today and still getting message saying office hours are 8-8 M-F!?

I really don't think Chase cares about customers. They act like they are doing a favor extending me credit when they earn money from my purchases.
Anonymous on 09/05/2009:
24 Hour Customer Service at Chase: 1-866-523-2122. (That's on the back of my debit card.)

I called them once at 3:00 a.m. and they were there. Spoke with a sweet-sounding lady who answered my question in just a second.

Not sure if it would help, but their website is You can use your card number and PIN to access your account online. I've done that, too, without any problems.
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Posted by on
My Chase credit card account was switched to paperless statements and statements were then sent to a non-existent email address. I never signed up for paperless statements and when I pointed that out to numerous rep's, there was never any effort made to research the problem and find out what went wrong. I was told it was my fault - I had signed up and even though I never received a statement, I was still somehow liable. I tried to find out where the statements had been sent but was told they could only "verify" an email address and could not tell me what it was. I gave them an address and they said "that's it!". Wrong - there was absolutely no correspondence from Chase to that email account. The company waited six months before contacting me about non-payment of a bill.

By the time the company contacted me, the total amount due was $277.87 (for approximately $100 in charges). I have contacted the Better Business Bureau and it has been filed under "Chase/ Credit Card, PO Box 15298, Wilmington, DE 19850. If this has happened to you, please file a similar report with the BBB.
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Anonymous on 11/08/2007:
If you want to complain about Chase Manhattan Bank, send a written letter via certified return receipt to: Office of the Comptroller of the Currency, Consumer Affairs Department, 1301 McKinney Street, Suite 3450, Houston, Texas, 77010-9050, Tel: 800-613-6743. Also, send a written complaint to your State Attorney Generals Office, Attn: Consumer Affairs.
Good luck.
Skye on 11/08/2007:
Didn't you think it was odd you were not receiving a bill, for money you clearly owed??

Its not your fault, no of course not.....

What's the BBB going to do for you? You think they are there to help??
Cyane on 11/08/2007:
There was probably a notice in fine print in your last paper statement notifying you of an automatic change to paperless unless you chose to opt out.
SPHow on 11/09/2007:
The reason I didn't suspect anything when I didn't get a statement was because after I had cancelled, then reinstated the account, I received two credit cards in the mail with a different account number and wound up shredding and throwing them out. I just assumed that since I was not using the account (the charges were "automatic" charges from Gevalia), there was no bill.
SPHow on 11/09/2007:
And one other thing... The statements were being sent to an incorrect email address. Shouldn't the company be responding to emails that get bounced back and sending a paper statement and shouldn't they be contacting the customer a little earlier than six months? I would think they'd be in contact after one missed payment. I'm all for taking responsibility when I mess up, but not in this case. Yes I should have noticed that I wasn't paying the Gevalia bill to anyone, but how many times do YOU check to make sure you're being billed property???? This is a scam on their part to rack up finance charges ($200 plus in this case). It's not my responibilty to hunt THEM down to pay a bill - it's their responsibility to make sure their bills are going to the correct place. A paperless bill should NEVER be sent to a customer's email address until a confirmation email verifying the address is correct is received from the customer.
*Brenda* on 11/09/2007:
Hunt them down and pay a bill? What do you mean, by calling and saying hey can I pay my bil.. that's hardly hunting down.

And, I always check to make sure I'm being billed properly. I like paying on time.
Crazylizzy on 12/30/2007:
Chase is always abrasive to customers. They should be put out of the cc business. They actually will delib post an account late on purpose
the dude07 on 01/19/2009:
This last week this has just happened to me. I admit that I should have kept better track of my balance. However, it is not something that I am used to, since I have always received paper statements. I had like 4 days to mail my bill, so I just sent it out online one time deal. By doing that Chase then stops all paper statements from going out. They only way I could have received a paper statement after that was if I called them, or checked a box somewhere. OK, they might be the only company that does this, but still my fault I guess. This is my beef. They waited six months to contact me, by leaving 40-50 missed phone calls to my home number during the day, they have my work number. Finally they left a message saying who it was and to contact them. So from day 185 to day 189 they called 50 times, but could not call once and leave a message even at two months late? This feels like a scam. It should be check this box if you don't want a paper statement. $50.00 to 357.00 dollars that is how much they let it go before they contacted me. They did take two late payments off though for some reason? Lucky me! No wonder old people fear the internet.
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