Chase Home Finance

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Chase Exploiting Consumers
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- I have been jerked around since 2008 by Chase Bank for loan Modifications. In 2008 I had a major heart problem that put me on a long term disability. I was informed by Washington Mutual that my request for loan modification was approved and that I would be getting a confirmation in the mail. 60 days pass by and no response, I call them back and am informed that my application is under review to verify which program is best for me the bank’s internal program or the President’s program.

Another few months pass by and no reply. I contact the Comptroller’s office and they took my complaint and contacted Chase Bank. I was asked to make a new application, which I did. All this time during my communication with Chase both my wife and I were employed. In February 2009, when I went to make my monthly mortgage payment to the bank, my payment was rejected and on inquiry by Bank manager, he was informed that since. I had applied for loan modification, they could not accept payment. I forced the bank manager to get me assurance that this would not affect my credit; the customer service authorized him to take the payment.

The same was repeated in March 2009; this time they refused payment informing me that since I am in loan modification, they cannot take any payments from me. The payment from February 2009, was also sitting in a suspense status. In 2009 April I started to get notices of cancellation of my credit cards from American Express, Bank of America and others, where my account was current with zero balance outstanding. On inquiring with my creditors, I was told that my credit cards were cance3lled because of negative report from Chase Bank. Then on May 15th, 2009, I got a letter from Chase stating I was approved for temporary loan modification for 90 days with the stipulation that if I met the conditions of loan modification for 90 days, I will then be granted permanent modification. I met all their requirements and after the last payment called them to send me the new loan papers and monthly statement that I had not received since January 2009.

After my call and completion of Temporary loan modification requirements in August 2009, an appraiser showed up at my door one fine day, not knowing who had sent him, I did not give him permission as he did not have any documents authorizing him to enter my house. I called Chase bank to inquire if they had done so, they replied in the affirmative and also apologized for not informing me. The appraiser came in after a few days and thereafter I called the bank to inquire and I was told that I did not qualify for loan modification because my income did not justify it. My wife had lost her job in June 2009 as a teacher’s aide.

I contacted the comptroller’s office and one of their consultants called Chase Bank and it was determined that my income was satisfactory and did qualify, I was told to file another application which I did. Unfortunately on October 16, 2009, I was laid off from my job and when I submitted my documents, I was told I did not meet the income requirements.

Chase exploited me for solid 3 years. If they had not jerked me around, I could have gone to another financial institution, I could have been approved. In April of 2009, my wife and I had a joint income of over $ 140,000 per annum. I have been unemployed for last 2 years, I have not missed a single payment have a credit score of 740 and yet the banks will not grant me a loan because I have no job.
I would greatly appreciate if the President’s office can assist me in my dilemma and help me lower my interest. Both my wife and I took an early retirement to support ourselves. We have been making our payments and if the interest rate is reduced from the current 5.95% to 4% or lower, our payments will be reduced by $1,000 per month.

Helping those who have been living up to the rules and not abusing the system are losing out. Those of us who have not missed any payments are not into foreclosures are being penalized and those who abused the system or are to no fault of their own underwater are getting help but those of us who do not have income to substantiate new reduced rate loans are not receiving any help from the Banks or the White house in securing reduced rate interest loans

I have now decided to contact cosumers for video clips of their experience and frustration and putting togethera UTUBE video for all consumers to watch and hopefully that will have some negative effect on CChaes roadmap of exploitation. UTBE brought positive action at United airliens after a Complaint by Musician David Carroll after his treasure d Guitar was damaged in Transit.
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Alain on 04/23/2012:
Try these web sites for some help: and
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Chase unresponsive to their property tax mistake
Posted by on
COLUMBUS, OHIO -- I have a ten-year home mortgage that was refinanced with Chase in 2003. I pay my own property taxes and insurance (i. e., no escrow account).

March 18, 2010--Chase sent a letter accusing me of being delinquent on my property taxes and threatening to pay them for me and set up an escrow account for all future payments.

My taxing authority allows for semi-annual payments, due Nov 30 and June 30 each year. I had paid in November; June was not yet due. After calling my tax authority (who did NOT report me as delinquent), I called Chase and learned that I need only send copies of my receipts to clear this up.

March 23, 2010--Certified letter to Chase with a copy of the receipt for November payment, and explanation that my taxing authority allows installment payments. Next payment due in June. Requested they respond that this was sufficient documentation to resolve the problem.

May 19, 2010--Chase writes to tell me that they still consider me to be delinquent, that they paid my "delinquent" taxes for me and have established an escrow account.

May 21, 2010--I received the May 19 letter, too late to make any phone calls.

May 24, 2010--Began making telephone calls to Chase and my taxing authority. In the process, I learned that Chase's third party tax agent, First American, had made a mistake in pulling "delinquent" accounts, and forgot to exclude people who were on installment payments. This had impacted about 200 people in my county alone. Chase was aware of the problem, but they did not communicate it to the low-level "customer service" representatives, nor to their supervisors.

After many calls, transfers and a lot of on-hold time, I learned that because they didn't have a letter from my taxing authority SAYING that I could pay in installments, they still considered my account delinquent.

May 27, 2010--I faxed and sent certified mail the requested documentation, with a request that the escrow account be "unestablished" as it was inappropriately enacted. I requested a response.

June 3, 2010--Chase sent a letter notifying me that they had received a past-due bill from my tax authority (not true) for the property taxes and had sent a check and established an escrow account.

June 4, 2010--I received the June 3 letter and called Chase again. After much run around (customer service can't help, you need to talk to the Tax Dept. Tax Dept. can't help, you need to talk to Escrow Dept. Escrow Dept. can't help, you need to talk to Tax Dept. All while being on hold in between with really annoying repetitive "music."), I finally got to speak to a supervisor who seemed to understand what happened and opened a "work order" for me. Supposedly, the only thing that needed to happen was for my tax authority to return Chase's check back and everything will be resolved. If I had any more questions, I should be able to get assistance by just referring to the work order number.

My tax authority meanwhile was collecting a number of Chase's checks, which they were not cashing and planned to return, but they could not get anyone at Chase to tell them where to send them.

June 7, 2010--I paid my remaining balance on the property tax and faxed a copy of the receipt to Chase. I also sent a copy by certified mail.

June 10, 2010--I received yet another "nasty-gram" from Chase about how much I would be required to pay on July 1 as a result of my being delinquent in paying my taxes. I called Chase again, with the work order number. Short story--it did no good. Customer service routed me to Tax who routed me to Escrow. The fellow in Escrow was very condescending and patronizing, saying I MUST have done something wrong, or this would have been resolved. He also tried to route me back to Tax Dept. I requested to speak to a supervisor; he sent me back to Customer Service, where I stayed on hold for about half an hour before their service department closed. I heard "We're sorry, but our offices are now closed...." and I was disconnected.

June 11, 2010--I obtained a letter from my tax office to Chase explaining that I had not been delinquent, that I was on an installment payment plan, and that they were returning Chase's check. I faxed this document to Chase and also sent it certified mail.

To summarize, this problem should never have happened, especially after I sent in documentation showing Chase was wrong. I had to force them to acknowledge having the documentation when I told them I had the certified mail receipts and the fax confirmations. Even though they were looking at the proof, they said nothing could be done until they got their money back.

It is my position that it was Chase's mistake sending the check in the first place, and that it is between them and the tax office. I shouldn't have to correct--or pay for--their mistake, nor do I have any leverage at the tax office to force them to send the checks back. (The tax office told me they will be returning the checks early next week, but it may take up to 30 days for Chase to acknowledge having them. My next mortgage payment, with the escrow assessment tacked on, is due before that.)

Proposed resolution: reverse the establishment of the escrow account and revert my monthly payments back to what they have always been. A letter of apology would be nice, too.

As soon as I get this cleared up, I will research paying off the loan and getting Chase out of my life. I just pray there are no more screw-ups before then. (And there is a whole other story about their harassment regarding how much insurance I carry on this property.)

Thank you for reading this lengthy rant. I hope it helps others.

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Venice09 on 06/12/2010:
What a bunch of clowns. Talk about a 3-ring circus.

The only thing I can suggest is going to a Chase branch in person and not leaving until its straightened out. It is obvious that it's impossible to deal with them on the telephone. I can only imagine how frustrating it is, especially since you've done nothing wrong.
jktshff1 on 06/12/2010:
Well written, in addition to what V09 said, Make an appointment, don't just show up. Tell them you would like a rep from the tax dept and the escrow dept there as well as a superior that has the ability to make an on the spot decision.
Good luck
Venice09 on 06/12/2010:
Yes, I forgot to mention, this is very well written. It's a long review, and I wouldn't have been able to get through the entire thing if it wasn't clear and easy to read.

When I finished reading this, I was so annoyed at what happened to the OP that all I could think was that I'd March right into a Chase branch and duke it out. But you're right, jkt, it's better to have an appointment.. and to be cool, calm and collected.
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Mortgage Scam Through Chase
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- My mortgage was sold to Chase Home Finance in 2000 from Litton Loan servicing center. Upon refinancing we went from a 30 yr mortgage to a 21 year fixed rate. In the last 12 years we have never been late on our payments and have paid on time. Now all of a sudden Chase says we will owe a balloon payment of 65,000.00 coming due in 12 months. Every time I call Chase and ask for a copy of our contract they send a one page document that says nothing I remember signing. I do, however, see some giberish about a balloon payment coming due that looks typed in at another time and I do believe that's illegal.

There's definitely some mortgage fraud going on, but I can't seem to get any good advice on how to handle this problem.

When I talked to Chase numerous times on the phone about this, I seem to get different answers from their so called qualified employees whom don't have a clue what's going on. The first person tells me my loan is a fixed rate and will be paid off in 2015 free and clear, the second person tells me my loan is an interest only loan that I have been paying and will balloon in 12 months.

I have paid this loan on time for years and now I am going to loose my home. I tried to work with Chase for a loan modification and that was a line of crap, I also tried to refinance the balloon payment and they won't even offer me an assistance.

Although my credit is fair & good I still cannot get any help from anyone. I've been an honest American citizen who pays her bills and works everyday, I just can't believe this is happening.

If anyone has any suggestions or answers it will be greatly appreciated.
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DebtorBasher on 05/14/2012:
I don't doubt anything you're saying because I worked for Chase Mortgage and I KNOW what goes on there...I quit after only 4-5 months beause I refused to lie to and mislead the customers who were victims of Hurricanes Rita, Wilma and Katrina. I lost sleep at night because of the way they 'tranined' us with false information.

I will never, never, EVER deal with anything that has the name 'Chase' on it.

So many people ended up with Chase because their mortgage was sold to them....Most of the time the customers didn't even realize Chase took over, until we called them for a payment.

No, I am not a bitter Ex-employee that got fired. I left on my own, without even having another job lined up...Chase didn't want to lose me as an employee, but there was no way I was going to go along with their treatment towards their customers.

The best advice that I give to people regarding Chase is...If you see the name Chase, Run! Run! Run as fast and as far from them as you can and NEVER look back!
DebtorBasher on 05/14/2012:
I know some of my co-workers closed their Chase bank accounts when they found out that Chase will go into their customer's Chase bank accounts and TAKE their payments without the customer's knowledge...well, until its too late and they start getting returned checks for NSF. Chase told us they have that right to do so.
onlooker on 05/15/2012:
Get a lawyer, get the lawyer prepare a formal request for your contract, send it out to all known addresses you have worked with. See what recourse you have in your state, or if there is anything federal involved in the mortgage funding - There may some actions ongoing to respond to Chase or other bank activities in your state. Good Luck.
BigAl on 05/15/2012:
Something certainly is not right here. If you did in fact sign an interest only loan over 10 years ago it would be very close to impossible not to have noticed that the loan balance never went down over the years. There is the possibility that Litton Loan services is the culprit here. Now is the time to get to the bottom of this problem. One year will pass very quickly. Sadly a lawyer may be your best move.
CowboyFan on 05/15/2012:
In Florida, mortgages are recorded in the public records for the county to preserve the lender's interest in the property. Why doesn't the op check the public records where they live and see if a copy of it is recorded in the public records. Then they can see what they signed.

If it shows a ballon payment and is recorded, it is pretty hard to say the oP did not have notice of what he signed. This review is helpful because it shows the need to keep "every" piece of paper related to an important transaction like the purchase or mortgaging of a home.
trmn8r on 05/15/2012:
The OP mentions "gibberish" about a balloon payment that they were unaware of, but at the end states that they tried to "refinance the balloon payment." I don't know why they would if they feel there never was one (?) This sounds like story with several chapters and there are more details of each one.

I don't doubt that dealing with Chase is difficult, but it should be relatively easy to get to the bottom of whether the OP agreed to a balloon payment or not.
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The Most Unreasonable Decision Making People in the Finance Industry.
Posted by on
NAPLES, FLORIDA -- My wife and I have have had a home equity line of credit with Chase Home Finance for years. Although our minimum monthly payment is roughly $95.00, we have been paying $1,000.00 to $1,500.00 monthly. In April 2010 for some reason we failed to remember to make our payment. (We believe the statement was never received.) Upon discovering our error in May 2010, we immediately made two payments of $1000.00 each. Due to our error, Chase Home Finance has closed our line of available credit. They refuse to re-open our line even though we have explained our error, and continue to make payments over ten times the minimum due!

Now, Chase is demanding, copies of three years W-2 forms and tax returns, as well as every pay stub thus far in 2011. In addition, they are demanding we sign a form allowing them to receive verifiable tax returns from the IRS, as if we are dishonest in supplying our copies to them. On top of it all, every individual we have dealt within trying to clarify this nightmare has been disinterested in helping us resolve this issue, uncaring, and rude! We have more than enough funds on deposit with Chase Bank to easily pay off the outstanding balance.

Today we are closing our savings account with Chase Bank. Our checking account will soon follow. In the near future we will obtain a line of credit with a competing financial institution, pay off Chase, and be done with them forever. My advice to anyone who reads this...DO NOT ENGAGE IN ANY BUSINESS DEAL WITH CHASE HOME MORTGAGE!! The personnel at Chase are unreasonable, rude, and simply don't care about their customers.
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Inat on 03/17/2011:
I don't get it. Are they asking for the W2, paystubs, etc. b/c you are trying to open another home equity line of credit? We just bought a new home and that is the same stuff they asked us for. If you've got the cash, I would just continue to pay off the old balance and fore go a new mortgage
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Don't Look For Help From Chase
Posted by on
My wife and I put in for a loan modification thorough Chase and it was the worst thing we ever done in our lives. Originally they said to qualify you must be current on everything and that the type modification we were asking about would not reflect negative on our credit report. Our home was not up-side down, we never been late on payments, and had excellent credit. We simply had no money left month to month. We were house poor, but were not delinquent on anything. From the time we asked for relief, Chase began treating us like they were a collection agency. They got all our information of hardship, and then proceeded to damage our credit. They originally appraised our home at $400,000, how they list the value on their web site at $220,000. They put us in an escrow and said they paid our insurance and taxes, but thank God we followed up and paid it ourselves else we would have had an insurance lapse (They finally paid it for the year; though we were current with installments and asked them not to). They cut our credit card. Also when they cut our equity line of credit, and back-dated it hoping some checks would bounce by the time we got the letter in the mail (We didn’t fall for that one). Chase dragged us around 1 ½ years with no intention of helping us. We understand Chase is doing this to millions of their customers that ask for relief. In my opinion, they took what was supposed to be help for the middle class, turned it around and used it as some form of punishment. Shame on Chase!
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trmn8r on 04/04/2011:
I don't know the details of these modification programs, or if they are being abused. But I do know that once you tell the bank that you can't pay a loan as arranged, they will probably treat you something along the lines of how a collection agency might. I'm not saying it is right, but the bottom line is the borrower can't meet the terms of the contract he/she signed.

I hope you can turn things around and keep the house.
Anonymous on 04/05/2011:
This whole loan remodification nonsense was forced on the banks by uncle sam. It should have never taken place to begin with. To tell someone that you cannot fulfill a contract you signed and then expect no consequences is just plain silly. The bank didn't cause your house to drop in value. It was people buying houses who really couldn't afford it. Driving up the price by creating a demand because they foolishly believed that the price of real estate would keep going up and never drop. It cost people who bought what they could afford a lot of extra money too.
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Loan Mod Rip Off
Posted by on
SAN DIEGO, CALIFORNIA -- DON'T DO IT!! We were offered and excepeted a rate reduction for our loan on a property in Texas. After agreeing to a rate we paid an application fee of $395.00 and a closing fee of about $450.00 after the loan was approved. We signed all the closing docs with a Notary and had a date to start the new loan a month later. Then all hell broke loose. To make a long story short our loan officer and Chase bank in San Diego were not authorized to make loans for Texas properties. Our officer was still in training and didn't know he couldn't sell a Loan Mod for a Texas Property. We did not look for this loan, they called us! They wanted to start all over again with a new rate that was not acceptable to us. We said that we weren't interested in a new rate and wanted a refund.

They said they would not refund the App. fee and then charged us for the $175.00 for the Notary! We are going to be suing in small claims but this is a joke. They won't even return our calls. We have been a Chase customer with no late or missed payments for about 5 years. I will be looking to refi with someone else. Chase is a Rip Off...WTF Don't say you haven't been warned!!!
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getoverit on 03/05/2011:
Good luck with that small claims case. This sounde ridiculous. Why didn't they get their facts straight before going out and pitching you on a loan that they can't even place?
tnchuck100 on 03/05/2011:
One fact glaringly stands out: Chase believes they are entitled to make mistakes and there are no repercussions or penalties to be assessed against them. Only a customer is penalized for mistakes. Yours AND theirs!

I wish you the best in your small claims case. Don't back down!
madconsumer on 03/05/2011:
in all loans from banks, the borrower signs a document that says they agree to any re-dos that may be the fault of the bank.
getoverit on 03/05/2011:
Assuming your correct, madconsumer, I guess the implication would be that the OP would be obligated to accept another loan at a higher rate, if it gets written.

I really wonder that would be true when the original loan application was taken under false pretenses, as is the case here.

There's so many stories of people gaining expectations based on what some mortgage pimp told them. There might be some good ones out there but some loan officers I've known are just about the sleaziest people I've ever met. They'll tell you anything to get you to write up an app.

And when they're ignorant of top of that, it is a frightfully dangerous situation.

tnchuck100 on 03/05/2011:
madC, sometimes you come up with the strangest notions. Under your theory any contract with a bank would be worthless to the customer. Banking is customer unfriendly but not to the extent of creating an open-ended contract.
jktshff1 on 03/05/2011:
Most contracts I've seen with a bank are worthless to the customer and place all advantages to the bank.
Anonymous on 03/05/2011:
If you go to small claims court, they will most likely find that the terms of the agreement, such as no refunds for THEIR misakes is unconsionable and unfounded and give a judgment favor of the plaintiff. Just because people put these "terms" into their agreements, doesn't mean that the victim is locked into those terms. If I ever felt cheated by a company, your damn right Id sue them. That's what courts are for.
tnchuck100 on 03/05/2011:
Excellent, Prince!
Anonymous on 03/05/2011:
Just because you may be a big bad corporation, doesn't mean they have the right to stick it to the little people.
tnchuck100 on 03/05/2011:
They don't have the right but they sure feel entitled!
Anonymous on 03/05/2011:
I mean just think about it. This OP lost almost 1,000 bucks. If chase did this to 1,000 people, guess what? they just made a MILLION bucks!
madconsumer on 03/05/2011:
I will wait and see what happens in this so called court process, and who wins.
Anonymous on 03/05/2011:
The question is, who do you WANT to win, mad?
DebtorBasher on 03/05/2011:
I've said it a million times before...sooner or later, Chase will screw you! I worked for their mortgage department and I know what they due to their customers and that is why I quit working there. Like I tell people all the time...If you have ANYTHING with the 'Chase' name on it...get rid of it as fast as you can and run, run, run as far away from them as you can and never look back! The people I really, REALLY feel sorry for are those who doesn't have their mortgage through Chase, but then it is turned over to them by their mortgage company without them even knowing it. I don't think it's right that these companies can just transfer people's mortgages over to other companies without their permission. It's different if the company is bought out...but to just turn them over, it's just not right in the Basher's Book!
trmn8r on 03/05/2011:
Wow, the banks are being soundly routed today [exits, stage left...]
Anonymous on 03/05/2011:
I'm always amazed that people doing transactions that ultimately will run into the hundred thousands of dollars don't spend a few extra hundred dollars to hire a real estate attorney to handle these deals.
ok4now on 03/06/2011:
Chase pays millions in bonuses and this is how they do it. Ripoff the working guy with application fees, closing fees, notary fees etc. Screw the customer. But gets better. If Chase is too big to fail Obama will be right there with our tax dollars to bail them out. He did it for Wall Street and G.M. Don't you feel better now?? Ahhhh!! The 2012 election is coming. Remember this.
Venice09 on 03/06/2011:
Madconsumer, I have had two primary mortgages and multiple refinances over the course of time, all with different banks, and I have never signed or was ever asked to sign such a document. Who would agree to that?
Venice09 on 03/06/2011:
Why would a bank contact you out of the blue and offer to reduce your interest rate? That would be the first red flag. I'm not saying you did anything wrong, OP, but weren't you the least bit skeptical? Even if this was an honest mistake on the part of the bank, you should not be out one penny. If you serve Chase with a small claims suit, it probably won't even make it to a courtroom. They will most likely settle.
momsey on 03/06/2011:
Venice, banks do it all the time. Interest rates are super low right now, and if a bank can get a new customer because of the low rates, they'll do it.
Venice09 on 03/06/2011:
Momsey, I was under the impression that Chase offered to lower the rate on an existing loan based on the OP's statement, "We have been a Chase customer with no late or missed payments for about 5 years". But I see now that I'm probably wrong because Texas is off limits. That's what I get for reading this stuff when I can't sleep.
Anonymous on 03/06/2011:
DB, you are totally right about Chase. My partner and I used to have a Chase credit card, and we ALSO had a similar experience with chase's baiting tactics. A few years back, we received in the mail a letter from chase with a few checks offering us to use the checks for whatever we want, and only pay a low 3.99% interest on the checks we wrote. So we used the checks to pay off a few other bills we owed with a higher interest rate. IMMEDIATELY, the next month, we receive our bill, shocked to find out our minimum amount due more than DOUBLED. We called to find out what is going on. We found out that our minium due went from 2% of the balance to 5%. We told them that this is absolutely ridiculous, and their only other offer was to increase our interest rate from 3.99 to 7.99. So obviosuly we had no other choice but to take it, since they basically had us at gunpoint. I talked to my grandfather about this, he gave me the money to pay them off and get rid of them. They are truly the appitomy of greed and evil when it comes to corporate banks.
getoverit on 03/06/2011:
Be really careful with those balance transfer offers you get in the mail. They typically have up-front transation fees that negate a big chunk of your interest savings.

Plus, your new lender will typically start charging you interest as soon as they process your app. Then, they take their own sweet time paying off your initial lender. I did that once and they "accidentally" mailed a check to the wrong address. I couldn't believe they were still using paper checks - but that's the game.

So, there was about a month I would have been paying interest to both banks, if I hadn't gotten on their case.
DebtorBasher on 03/06/2011:
Exactly Prince...It was heart breaking to have to work with the victims of Hurricanes Katrina, Rita and Wilma. I can't even begin to tell you how Chase lied to them, made false promises to them, cheated them and really kicked them when they were down. They were told they wouldn't have to pay their mortgage for three months and during that time, they would not have any fees added and they would not be reported to the credit bureaus and the three months would be attached at the end of their loan...AFTER that three months (which happened to be during the time I started working for Chase), they were hit with fees and had it reported on their credit. Then we were told to help them by making payment arrangements based on their financial situation (How much money they had coming in and how much they had going out)...It took about twenty minutes of asking them questions, calculating their finances to come up with a payment plan for them...only to have to tell them, 'Since your work place was destroyed and you have NO income or not enough income, you don't qualify' and there was no help offered. So, in other words, those who needed the help the most are the ones Chase targeted and took advantage of. Then we were told to help them by working out another plan...a plan that will catch them up on the three months they were behind (because of the above offer)...What was that plan? To have them pay 1 1/3 payment for three months...I told Chase, if they can't make ONE month payment, HOW are they going to make a payment of one and one-third month payment? They dug a hole and didn't know how to get out of it. When they were questioned about the offer of giving them a break and attaching the three months at the end of the loan, the manager said it was because of the investors and it was the investors who did not want Chase to give them that three months. You can imagine the position that put us customer service / collectors was US who were on the front line to have to deal with the customers who were understandably at the end of their rope. Then it got to the point where we were told to 'don't push for payments, just take them if someone calls to pay.' Being that we were working ONLY with the Hurricane victims at the time, a collector asked the manager what the bonus' would be based on, since we're working with the victims and obviously not getting payments. The manager said, 'It will be based on how well you lie to them to get them off the phone and onto the next caller'. That was the straw that broke the camel's back for me...Well, sorry but The Basher doesn't work that way ... I couldn't wait to get away from that company. I quit working there without even having another job lined up.
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Refinance rip-off
Posted by on
COLUMBUS, OHIO -- After being inundated with literature, I finally decided to try to refinance my home with Chase. I already pay my mortgage to WAMU, whom Chase is taking over. Talking with Mark R. Craig, who was "excited to be my loan consultant", told me I was"pre-approved", and "with my excellent credit rating, would have no problem getting this loan" I went ahead and jumped through all the hoops required to apply. THEY HAVE ALL MY PERSONAL HISTORY. I was told there would be a $395 dollar loan application fee, but again, was reassured that getting this loan would "not be a problem".A couple of days ago my app was denied for "Insufficient value of collateral". Now that they have my money, requests for a refund of my $395 have been ignored. I have sent 3 emails and 2 phones calls. I guess "customer satisfaction" is not as important to them as they claim in their literature. What do I do ? Anyone else get ripped off like this? I think that a company that gets billions in bailout money, and pays their execs millions in bonuses, should not be taking a few hundred bucks from a school teacher who is actually making less now than 5 years ago.
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JohnBoy on 05/22/2011:
Same exact thing happened to me. Tried to refinance. Was assured it all looked good and would happen. Paid the fee, without getting the new rate or promises in writing. Was then very quickly told that I didn't have sufficient equity.
Ripped in Ohio on 11/30/2012:
got behind, got a save the dream refi loan, now they say it was not a fed loan, owed 113k, on a 30 year fixed, now I owe a 116k on a 33.25 year loan,and it started on payment one,so 398 more payments to go, wheres the help from uncle sam ?
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Chase Home Finance Complaint
Posted by on
ORANGE, CALIFORNIA -- This company now has a BBB ( Better Business Bureau Rating) of "F" and can be viewed here.

The Rating of "F" means this, straight from the BBB Itself:

"We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."

I will be pursuing a Class-Action Lawsuit soon, for more info please contact me at


Stop The Fraud, Save Your Home. Its been almost 4 years now since I first posted my original complaint located here:

Time may have passed, but I have never truly given up. :-)

Let's Get Organized, for REAL!!

This is Mr. Jonathan E. Copeland
We are getting organized now, and putting all our stories in one place. It is all being placed on Facebook for the entire world to see.
If you would like to have your personal story added to the Blog for review by Senators & Congressmen, please add yourself as a friend and send me your story via email to:

Please remove and information you don't want seen by everyone on the planet. Your information will be uploaded "AS-IS".

Diane Nelson with "Justice Watch 09" is onboard with us, and at the U.S. Capitol as I type this.

The Facebook page can be found here:!/profile.php?ref=profile&id=100000929442032


Jonathan E. Copeland
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User Replies:
DebtorBasher on 11/03/2007:
Thank you for that information...that BBB report result is music to my ears. After working for Chase Home Finance and seeing so much first hand, it's about time the word gets out. I quit working there after a few months because I seen a lot of the misleading of customers and that is the way the reps are trained. They are also in violation of the State laws. I was never happier to leave a company like I was when I left them.
Anonymous on 11/03/2007:
DebtorBasher on 11/03/2007:
DON'T START ON ME...OR I'LL HAVE TO HURT YOU!!!!!!!!! I'll send Sheriff after you!
Rachel Pieros on 05/26/2011:
I am having the same problem as many of you where Chase is concerned!!! P
BOB on 09/01/2012:
don't belieeve everything.. people are nuts!!
Micheal E Alexander on 06/30/2013:
I sent my papers in for a loan modification and I haven't heard from yall please give me a call because I want to keep my house
bill on 05/29/2014:
I did a refi because I was taking care sick parents. I had wamu now chase its been a nightmare since . I was told one thing only to be told different later when I signed it was supposed to be a fixed later after paying 450.00 that it was a balloon morgage .I had the Mortgage rep from my bank take a look no balloon was stated . Jan. of 2014 they miss posted my payment 1000.00 short. That's when the fun began they told me there was an escrow shortage for 2013 so Jan. Payment a 1 time payment of 1257.53 OK now they want that every month my payment went from 958.00 to 1257. I have a letter from them stating my new payment as of 1/1/14 is 1004.33 OK escrow makeup and small tax increase OK now they keep wanting 1257.00 many calls no help at all plus they keep telling me I'm a month behind not true. I think all of us having trouble with chase should get together in hire a lawyer and sue them for what I see as illegal practices
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Absolutely Shockingly Bad Customer Service
Posted by on
LOS ANGELES, CALIFORNIA -- Have home finance with Chase, my mortgage rate was about to go up, so I started looking around for a refi. Chase customer services informed me that I would be allowed to make two short payments for the life of the loan, did this and chase customer services put late payments on my credit, making my credit score low, so having difficulty refinancing. The account went into dispute, then customer services sent me a letter to send to the credit bureaus to dispute my credit report, customer services also told me that the dispute was resolved in my favor, then the same customer service keep calling me telling me they will report me to the credit bureaus, because the dispute is not resolved.
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