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Chase Mortgage Calls
Posted by Daniela on 11/28/2007
I have been trying to get Chase to stop courtesy calls to my home and work. Last month I received the first phone call 5 days after my mortgage was due, this month it was 2 days. The lady said she was calling because I was late and I needed to make a payment right away. Never mind the 15 day grace period in my contract, or at least a please. When I asked them to stop calling and to get my number off their dialing machine, they said they couldn't (which as an ex-telemarketer I know it's not true). When I asked what is the procedure to stop all phone calls, the supervisor told me to send it in writing to the address in my statement - there are 5 different addresses in m statement, but he wouldn't say which one.

Today I asked to speak to a supervisor and was put on hold for ten minutes before the call dropping. I am now fed up, and want the name and phone number to the person I can file a formal complaint against their collection/customer service department, but when I called back they refused to give it, the supervisor got on the line and said she wouldn't give me the information until I explained why I wanted it. Seriously!! If I'm not mistaken, it's against the law to deny a customer information regarding who to contact for a formal complaint. I want to speak to the person who will either make Chase stop calling me or give me the information the company requires so that Chase will stop calling me. I want no more contact with this company by phone, unless I initiate it - because the representatives are poorly trained, rude, condescending individuals. Please and Thank you.

     
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Posted by Anonymous on 2007-11-28:
Your grace period means that you don't incur a late charge until 15 days. It doesn't mean that you aren't late, and they are certainly within their right to call. In ordinary circumstances, a bank may be willing to put you on a 'no call' list, but not if you show a pattern of being late with your payments.
Posted by serious on 2007-11-28:
Why don't you just pay on time and I can guaranty they will stop calling you.
Posted by Principissa on 2007-11-28:
I agree with Ken. They wouldn't be calling you if you paid on time. A grace period is just that, it's a small window where if your due date were to fall on a non business day or holiday you will not incur late fees. It is not a fifteen day window to pay at different times each month. Your payment is due when your statement says it's due, not when you feel like paying it. They will stop calling you when you start acting responsible and paying on time.
Posted by DebtorBasher on 2007-11-28:
As an Ex-Chase mortgage collector...I can tell you that their customer's do NOT have a grace period. I do understand it is very misleading on your contract. When my manager would put me on the so called, "courtesy calls"...I hated it. Because for one, the accounts that are only 1 day past the due date is put through the dialer. When we called, everyone would say, "But I have a grace period, don't call me until the grace period is over"...I questioned the managers about this and we were told that the customer's doesn't have grace periods and their payment is due in our office ON the due date. Also, I was informed that if a payment is made within the grace period that doesn't really exist, it would be reported on their credit report as "Slow Pay"...which means it isn't late to occur late fees, but it isn't made "on time" either. This is the way Chase plays with people's credit and their lives.

As for the courtesy calls, those are SUPPOSED to be made to "welcome" them to Chase. Many, Many people were not even aware their mortgage was transfered to us, and this gave us a chance to verify all their information.

Another thing I did not like at all, is even if a person was just one day late...and never late before, we had to advise them of their "other options" and we HAD to suggest at least three ways they can pay their bills. I have the list at home, but some of those were to "get a second or part time job", "Get help from your Church", "Have a yard sale"...etc...Customer used to hate this and it was embarrassing for me as well. I would be calling some customer's with a million dollar home, and telling them to go get some government help or cash in their 401K...Many were insulted by it and I was just as upset to have to suggest it no matter what the cost of their home was. People don't want bill collectors calling and telling them that. But if the collector was monitored and found NOT to suggest at least three options, our bonus would be cut.

Anyway, there is a code we can put on the account to stop courtesy calls. But, they aren't going to stop making collection calls if it is late.

My best advice is to re-finance and get away from Chase because this is only the beginning of your troubles with them...trust me...I left after only 6 months because it was the worst place I've ever worked for and I did not agree with the way they would train us to treat their customers.
Posted by DebtorBasher on 2007-11-28:
Screw them before they screw you.
Posted by tnchuck100 on 2007-11-28:
Excellent response, DB.
Posted by Anonymous on 2007-11-28:
JayD, I believe you are lying!
Posted by Brenda Leah on 2007-11-28:
JayD Why can't you pay your bills on time?
Posted by noahknows on 2007-11-28:
FDCPA rules... u may get some bogus response that Chase shouldn't do this to you, but since Chase is the originator of the loan they do not necessarily have to follow FDCPA guidelines. They along with most other financial institutions choose to follow the FDCPA rules to insure that they do not get bitten by the negative responses that are generated on this site and others like it. Typically your request to be removed from any type of phone calls has to be done in writing, and if this means you having to send your request to all 5 addresses that are listed on your bill then I would advise you to shell out the 2.05 cents and send it to all 5 addresses. but until then, when your loan goes one day past the due date, you will be getting calls from a collection representative. good luck.
Posted by momshae4 on 2007-12-19:
I have a phone number for you. This is the corporate office. 1-877-302-4273 I asked for Deb Walden and they gave me someone who could help. This is a very recent problem we had with them as they held a cash advance and did not contact us about it. We had problems and the people at this number helped. Good Luck!
Posted by Kay2 on 2007-12-22:
momshae4, I joined this group to say thanks for the phone number. I have received a letter about important account information from Deb Walden and the letter had no contact info, which surprised me!
I don't even think I have an account there. Shouldn't a letter have a contact phone #?
Posted by hross14 on 2008-08-11:
I agree with the original poster--this Stupid reminder things has got to stop. We get the 15 days not to incure a penalty. Period--that is very clear in the contract. You take this time as you need. It is a grace period written in legal"ies". It has been in all of my home contracts and Chase is the only one I have ever gotten these phone calls from (barely understand them with the accent). As a lender you are accepting that the payment will be there between the 1st and the 15th. period.

I could understand if you were missing payments, but payments made at the same time each month?? Hardly not paying your bills. If they dont like the grace periods written into the contracts then they shouldnt buy the loans!!!

Just another way Americans are being stepped on by corporate bullies
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Chase Mortgage Loan Assistance Program Is Defrauding Great Paying Customers With Impeccable Credit Ratings Who Have Fallen On Hard
Posted by Dolphin61 on 08/10/2009
COLUMBUS, OHIO -- In March 2009, just two months after losing my job I contacted Chase Mortgage to advise of my situation and that I might have a problem making my full mortgage payment in the coming months. Being a honest, hardworking, NEVER LATE paying customer with a credit score of 853 - IN GOOD FAITH I explained to Chase that I was trying to be PROACTIVE in order to protect my good standing. I have sent them documents 3 times, and have called & emailed them pleas to please expedite processing my Mortgage Borrower's Assistance application. Here it is August 10, 2009 and I'm still waiting.

I called Chase again on August 7 asking for the status and advised that I have completely drained my checking, savings, IRA account, and 401(k), and even had to sell my wife and I wedding rings - after almost 30 years of marriage in order to come up with the money to pay our mortgage. Does Chase care? ABSOLUTELY NOT! In fact, when I spoke to the Chase representative on August 7, he was down right rude with me stating that they are trying to process thousands of requests, which I can understand knowing that I'm not the only one in similar predicament. He rudely told me that someone will contact me to request updated documents and could take another 30-90 days before it's processed.

I firmly believe that Chase is not abiding Obama's legislation, which should be against the law. He is trying to help the working class of this nation, but companies like Chase could care less. I believe that they are deliberately delaying helping honest customers, which is unlawful and is causing good people extreme financial hardship. I have been without work since January 2009, now my wife has lost her job, without Chase's concern or I should state THEIR BLATANT NEGLECT, they are forcing me into personal bankruptcy. I have no choice, I honestly tried to PROACTIVELY ADDRESS this issue more than 5 months ago. I've read other angry customers comments about Chase and I'm appalled by their thieving audacity by further crippling our nation's economy by their thieving, procrastinating tactics.

Chase all I can say, is that I tried...I honestly tried to do what was honest & just to come to you in good faith for help during a desperate time of financial misfortune. Yes, if forced into bankruptcy, I may lose my house and by outstanding credit rating, but never again will I do business with you...but what do you care! I look forward to one day driving by your corporate headquarters to see a once fruitful company driven into bankruptcy as well. Instead of filing or shredding your credit card offers and such, I think we will start using your marketing materials is toilet paper because your business ethics and concerning for great citizens of the US has gone down the toilet...so should your marketing materials.
     
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Posted by Anonymous on 2009-08-11:
You lose most of your credibility when you throw out things like "customer with a credit score of 853". Since credit scores only go up to 850, we know you are fudging that little bit of information. What else are you exaggerating?
Posted by Mrs. V on 2009-08-11:
OP may be talking about his vantagescore.

FICO is from 300-850

Vantagescore is from 501-990
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Chase Mortgage and Foreclosures
Posted by Tjmbg on 05/24/2007
COLUMBUS, OHIO -- Early this year I briefly went into foreclosure due to divorce.

March 7th I paid Chase Home Mortgage with a $3200 personal check that cleared and was applied to the mortgage.

I contacted Chase and received a re-instatement of 5751.50 to be paid by the end of the month to bring the house out of foreclosure and up to date. This was faxed to me by the foreclosure department.

March 30th I paid the re-instatement fee with a cashiers check. At this point the mortgage is 100% up to date.

March 31st Chase removed the 3200 from the mortgage because their policy is not to accept a personal check for a home in foreclosure, despite the fact the funds had cleared 3 weeks earlier.

I was not informed. (I was re-imbursed the 3200 two months later with a check from Chase.) At this point attorney fees and late fees are applying to the mortgage.

April 7th, I sent another cashiers check to Chase Home Mortgage for 2961.42 which is the monthly payment. They received it, I have the signed receipt from the post office signed by Chase Home Finance. Chase states they never received the cashiers check and more late fees and attorney fees are applying.

April 14th, the mortgage is sold to Litton Loan Servicing and the mortgage jumped from 358k to 370k in 1 month.

Litton's stock response to any question is contact Chase. Chase's stock response to any question is contact Litton, they no longer service the loan.

Back to the second cashier's check for 2961.42. I back with Chase, this is a cashiers check was written by Chase Bank to Chase Home Finance. This cashiers check has never been cashed, not transferred to Litton and not applied to the mortgage. The bank will not issue a stop payment on it unless it is 90 days old, unless I get a surety bond from my insurance company. State Farm informs me they will not issue a surety bond for a cashiers check unless it is 90 days old.

So that's 3 more months of late fees and attorney fees while my home sinks into foreclosure, while I have paid everything I was supposed to pay.
     
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Posted by Pomona Guy on 2007-05-24:
Sure sounds like you got treated badly. Is your house still in foreclosure? Maybe you may want to go to court and tell the judge what happened.
Posted by rhondam718732 on 2007-05-24:
Catch 22...by getting into a foreclosure position you brought this all on yourself. However, its scarry that banks can't seem to get it straight how o handle important finances.
Posted by Ponie on 2007-05-25:
Wow! Kind of makes you feel like that hamster on a wheel, right? Good luck.
Posted by poppapia on 2007-05-25:
Hire a good real estate attorney immediately. As far as the cashier's check, the banks are correct: UCC guidelines don't allow for any stop payment or cancellation of cashier's checks until 90 days after issue.
Posted by Madtypist on 2007-05-27:
Thanks for your post tjmbg. I found it ironic at the SAME time Chase raised my interest from 9.99% to 29.9% (for being a credit risk -- after 15 years with them, never late, never missed a payment -- that the refinance offers from them came every few days in my mailbox. Thankfully there were banking institutions I could actually trust to do business with to get my refinance, pay off Chase and NEVER do business with them again.
Carol
Posted by voiceoff on 2007-05-28:
So two checks you paid were not applied? One because it was a personal check (even though it cleared) and the second is purported to have not been received (like you just held it ?). DO NOT SEND checks to Chase in mail, go in person so they cannot claim not having received.
If you got back that first check of $3,200 you can use it now right? So you have some leverage until the 90 days elapses for the stop payment to go into effect.
Divorces can be brutal. Sorry.
Posted by noahknows on 2007-06-27:
Posted by noahknows on 2007-06-27:
Hi, I work for two of the bigger “Mortgage” companies in their collection/foreclosure departments, so those are my creds...

As for your situation, first, I only have your word for what is going on. So, I’ll try to tell you what went wrong. With the numbers you stated, on March 7th you paid $3200.00 with a personal check and your in Ohio (Every state is unique so you have to speak to a specialist to find out what is going on. Some states are referred to as Short sell states, meaning they go to foreclosure faster then others). Mortgage companies usually train these specialist to explain to customers who are in the “Foreclosure” process that they have to pay with certified funds. They usually prefer, Western Union Quick Collect, Electronic Bank Wire, Money Orders, Cashier’s Check. And in some cases, they prefer those same payments for different workout options.

You stated that you contacted Chase, but that is the crux of the problem? When? On March 7 or later/earlier that month or previous? Because either way you would have been told by the specialist that your payment would not be processed, first because it was short and second because it was with a personal check. Not to harangue you or to belittle but to educate you, when you went into foreclosure in the first place, you let your account go 90+ days delinquent. Which means after that time, most of your mortgage companies send you to a "foreclosure" "loss mitigation" or "home assistance" department. It should have been explained to you by the collectors who handled your account, if they were able to speak to you before you let it go into foreclosure that you will be incurring fees, (I.e. Attorney fees, BPO’s, late fees, filing fees, advertisement fees and possibly if you neglected your insurance and/or taxes those as well) So, it is to your advantage to make contact with your lender before that 90 days hit. And just for you information those wonderful departments that I mentioned above do have the nicer representatives, usually known as loss mitigation representatives/officers, account managers, foreclosure specialists. They are typically former collection representatives who have found alternative programs to cure literally thousands of delinquent accounts. They are usually nicer then a collection representative because they are more into helping the customer and the company they work for. They don’t usually beat you down like the collection representatives do, because their job is to mitigate "lessen" the financial loss for the company, which means to keep the customer in their home because it is a win-win situation for all parties involved.

Now, back to your situation. Since you made three major errors; 1. personal check 2. short the reinstatement amount. & 3. Failed to talk to your lender during your divorce. So, yeah, it sucks! Good news, another lender purchased your loan and is giving you the option to get back on track… so that is a personal issue you have to ask yourself. Do you want another chance? If so, call them and make arrangements and write down the name, the agreed amount to be paid, how its to be paid and when its to be paid. And call the specialist to find out if your account has been funded.

Funds have to be certified, (i.e. Western union or Bank Wire) when you agree to a stipulation, extension, repayment, modifications and short-sales and full payoffs. the situation that you got yourself into was that you probably went past the "good till" or “agreement” or “fund” date. When Chase had to receive the certified funds to stop the foreclosure sale. If you went past that, then your payment is considered "short" and most mortgage companies will not accept a "partial" payment. which means that the "Hold" they had on the foreclosure sale with the attorney, was lifted allowing the foreclosure process to continue. Sorry this happened to you. but a lesson for anyone of us who gets into financial trouble. Call your lender when you find yourself sinking. Collection reps are paid to find solutions for you!!! Even though you may get crappy service, they get paid on accounts that are cured (brought current) by paying the total amount due, one or two payments, and maybe even processing an extension. Mortgage companies don’t want you out of your house. They want you there, because that is how they make money!

Good luck and call your new mortgage company for a new start. Yeah, it sucks about your cashier's check, but that’s why you should do Western Union Quick Collects or Bank Wire Transfers.. Tidbit of info, most of your mortgage companies will work with you up until the last hour before your mortgage is sold.

noah.....
Posted by DebtorBasher on 2007-06-27:
Good Info Noah...I used to work for Chase mortgage...and all I can advise people is to get as much distance they can between them and Chase. I left there because of the way we were expected to treat their customers and I just wouldn't do it.
Posted by tjmbg on 2007-06-28:
That was insightful Noah but to clarify a few things. At the time the 3200 was paid I was NOT informed I was in foreclosure. I only knew I was behind. I received a letter informing me of the foreclosure two weeks later. (after the funds had cleared) I contacted the foreclosure department to get a re-instatement fee. I have it in writing and paid it in full. One day later they removed the 3200 dollars despite the fact the funds cleared and NEVER informed me. They held that 3200 for 3 months. I was told by the foreclosure department to send a cashier's check, that's why I did. They specifically said "cashier's check". Since then I have made all monthly payments but another $6000 in late fees and attorney fees have been added on and I'm going to lose the house. I am now part of a class action lawsuit against Chase. I researched some of the horror stories of dealing with Chase and this is not an isolated incident. This is a pattern of behavior they are doing to thousands of consumers and making millions off of late fees that are not warranted. Thank you for your comments, all.
Posted by vanessaandcasey on 2007-06-28:
I love Wells Fargo, they have been really great to us.
Posted by noahknows on 2007-06-28:
Hey Tim,

Alright, now we are getting somewhere. As for class action lawsuits, did you know that a majority of those fail? And in this case, the mortgage company probably had you sign something stating that you agree to the “terms and conditions” and you probably signed something that stated you understand the foreclosure process. Anyway, different topic for a different night. Let’s go with the original $3200.00 bucks. Did you make arrangements with any representative during the first 90 days of delinquency? And did your payment fund your account before that dreaded 90th day. If not, then you don’t have a leg to stand on. Why? Because you didn’t make arrangements with a collection representative during the first 90 days. Now, you might be screaming that that is not fair, but it is a business and nothing is personal. So it sounds like your payment was received, but it was short the Total Amount Due. Because this TAD does not include possible fees and penalties, the initial TAD may not be an accurate amount but has to be an estimate that is HIGHER rather then lower. Because the mortgage company does not know how much the foreclosure attorney is going to bill.

So when your account with your personal payment rolled into foreclosure you may have thought it was all good. But the “Loss Mitigation” officer who reviewed your account saw the funds sitting in an unapplied account, meaning that it was never posted to your account, because it was not enough to cover the TAD and fees and penalties. So we come back to that same issue that I spoke of last time. You’re Short and the vast majority of Financial Institutions won’t apply short or partial payment to your account when it is in foreclosure status. Even if you mailed your payment before the magical 90th day of delinquency. Regardless of them having your money, it does not have to be applied to your account if it is short the TAD + the estimated fees and penalties. That should clear that up

Now your other issue. I’m not going to label you a liar, because that would be totally stupid of me and I don’t call any of my own clients liars. It is just that when you work in the collection or even the Loan counseling field, there is a lot of emotion that has been building up. And unless you understand the process you are going to swear that “such and such” was said and promised. The only thing that I can assure you is that there must have been a MAJOR failure to communicate by you and the Loss Mitigation Officer. I’ve worked in this field for a few years and the only thing that I can ASSUME (ass out you and me) is that you may have had a newly minted mitigator, who was from collections. Remember how I stated to you to send your funds by Bank Wire or Western Union Quick Collect? This is to insure that the mortgage companies can apply the funds to your account as quickly as possible. And there are a lot of behind the scenes things going on as well. We have mail departments and cash departments, those are the folks that apply your funds to your account and they have it worked out with Loss Mitigation Managers to insure that they have a “window” set time to apply your funds. So, your Loss Mitigation officer will usually tell you that your agreed payment (certified funds) are due on a day three days before the “real” deadline to make sure that the cash department funds your account. Unless your payment is considered for special treatment ( I.e. foreclosure sale within three days, then it is rushed and your payment is applied sooner).

Now, as for you Attorney fees and costs, dude, I’m sorry, but those are the penalties that you facing due to the account going this far into delinquency. And that definitely should have been addressed by a mitigation officer/representative. Because that is considered a Talk-off point to insure that you make the agreed payment amount by the agreed upon date. If the mortgage company doesn’t receive the specified amount or if it is late, then dude, you’re going to be out of luck. Anyway, I know if it were me, I’d be in the same boat you’re in, trying to find a lifeline, even if it is a lawyer… hehe.. Good luck!!!
Posted by tjmbg on 2007-06-29:
Back to the 3200. I did make arrangements with a representative from the foreclosure dept. and I have the arrangements in writing to bring the house out of foreclosure. I have a signed piece of paper that says pay 5751 before the end of March and I am out of foreclosure. I paid the FULL amount. 100% and at the time the 5751 cleared the account was 100% up to date including all late fees and attorney fees.

The 3200 was applied to the mortgage and those funds had cleared in early March. It was not sitting in another account. Only after the 5751 cleared did somebody notice the 3200 was the result of a personal check and then the 3200 was removed from the account and I was not informed.
Posted by noahknows on 2007-06-29:
Hey again, sounds like there was some communication problems going on. And if you have the docs, then you should be okay. From what you've stated so far. But from the Company's position, the initial 3200 bucks was not a valid payment since your account is in foreclosure. Regardless if it cleared your bank account. It is going to sit off to the side and "assigned" to your account, but its not going to be "applied" to your account because the amount is still a personal check and not "certified" funds. If your lawyer can prove that the company may have "cashed" your personal check, then that is where I would be fighting my battle. Because they will be able to prove to you that when an account goes into foreclosure (signed documents) then funds must be "certified."

Again, goodluck, but this is a technicality that is pretty much set in stone.
Posted by Anonymous on 2007-06-29:
Mortgage companies are nothing more then legalize "LOAN SHARKS"! For example if I borrow $10,000.00 from a loan shark, I will pay back $20,000.00 plus interest if I am late on the payment. (Maybe a broke arm as well)

When I borrow from a Mortgage company I will pay back $20,000.00 and more interest plus loose what every I put up for collateral as well. The two differences’ are the Mortgage companies might not break my leg and the loan shark wont lie to me.

Loan Shark
A person who lends money in exchange for its repayment at an interest rate that exceeds the percentage approved by law and who uses intimidating methods or threats of force in order to obtain repayment.
In most jurisdictions usury laws regulate the charging of interest rates. Loan sharking violates these laws, and in many states it is punishable as a criminal offense. The usual penalty imposed is a fine, imprisonment or both.
Posted by Anonymous on 2007-06-29:

Irving Fisher
"The rate of interest acts as a link between income-value and capital-value"
Posted by moneybags on 2007-08-29:
Noah

Very insightful. Thanks for the good info
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Tricked Into Foreclosure
Posted by Oceanpainter on 11/04/2010
My wife and I were tricked into a foreclosure status by a chase Manhattan employee in customer service. My wife had broken her back in two places and both of us were out of work. For eleven months, we spent our savings, our 401's and our rolls of pennies to make the mortgage payment on time. In seven years, we had never been late or missed a payment. We knew we were headed into hard times so we called chase to ask for refinancing.....we were told "we can not help you until you are three months in arrears....don't make the next three payments and then call us."

That was precisely what we did and this time, the voice on the other end of the phone said "we CANNOT and WILL NOT help you because you are three months in arrears...it is our new policy."

Now we are in our sixties and we cannot buy a home because Chase has screwed up our credit. We are living in an old single wide trailer even though our combined income is in excess of 70K per year....money and no credit equals crappola! Is there anyone out there who would like to join in on a class action suit against Chase?

     
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Posted by trmn8r on 2010-11-04:
You say that Chase ruined your credit, but if you had dipped into your 401K and rolls of pennies, were you not on the brink of default when you called them?

I have never had to try to renegotiate a mortgage, but it seems like it would be difficult under the best circumstances. With everything that has gone on with banks in the last two years, it probably made the situation worse.

The three month in arrears thing sounds familiar. It is quite possible that their willingness/policy on refinancing changed in the meantime. Sadly, these things have serious consequences.
Posted by Venice09 on 2010-11-05:
I see a lot of reviews where people are told not to make the payments in order to qualify for a modification. One way or another, it always seems to backfire. There is just too much misinformation, lack of knowledge and lying going on for anyone to feel confident that their loan will actually be modified in the end. I don't have much sympathy for people who deliberately got in over their heads, but I do feel sorry for the ones who have tried to do the right thing and got jerked around by these banks. This is one of the reasons some people just walk away.
Posted by grandma005 on 2010-11-05:
If you have an income of $70,000 then why are you living in an old trailer? Rent a house.
Posted by Sparticus on 2010-11-05:
Often even renters check your credit.
Posted by grandma005 on 2010-11-05:
These days Landlords are so desperate to rent houses that if you put down enough security deposit they will rent to you.
Posted by Venice09 on 2010-11-05:
Not all landlords are desperate. It depends on location. Bad credit could prevent you from being accepted as a tenant.
Posted by grandma005 on 2010-11-07:
In California Landlords are desperate. They will rent out houses that are in Foreclosure and not tell the renter that. Walk away with renters money and all the rent they can get from them. Be careful renting in California. These landlords don't care about your bad credit.
Posted by Venice09 on 2010-11-07:
Wow, that's a good reason not to rent, grandma. Maybe the OP is better off living in the trailer.
Posted by ellaella on 2011-04-12:
You might want to contact your local legal services organization or attorney general. In my state, a non-profit group called the Justice Center is taking on this exact issue with the legislature. Our Legal Aid society is fighting Bank of America for their dirty practices too. There may be such an organization in your area, so I would call around. Chase is a well-known bad actor when it comes to mortgages. Sorry they screwed you. :(
Posted by Brian on 2011-06-09:
This exact same thing happened to us. Chase told us not to pay the mortgage and call on X date. Then when we called on that date they told us it was in foreclosure and we owed the past due amount plus the $700 in attorney fees. Funny thing, when we worked on the refinance qualification paperwork, they lost it *3 TIMES*. Three times we had to redo the paperwork until it finally dawned on me that they were not "losing" the paperwork. They were ditching it. These guys are the biggest crooks in the U.S.
Posted by Sister in PA on 2013-07-17:
Chase has pulled the exact same tactics with my sister. Paperwork was completed and lost repeatedly. Different advisors had different excuses for each occurrence of new paperwork needing submitted. While making regular payments during refinancing she was told to stop the payments because the money was "going no where" (I was listening to this conversation on speakerphone). THEN my sister was told she was no longer eligible for refinancing and WOULD be put into foreclosure because she had missed payments. Chase bank had advised stopping the payments! Their practices are far short of the ethical kinds of practice one would hope to find in a financial institution.
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StarStarEmpty StarEmpty StarEmpty Star
Mortgage Insurance (PMI/MIP) the Bank Is Charging Both Is That Legal? We Bought the Home in 2005
Posted by Ojossalvajes on 09/11/2013
BERWYN, ILLINOIS -- We bought the house in 2005 and they been charging us both PMI and MIP. At the time, I was working but right now I am taking disability from Social Security and the payments are taking my whole check. I have applied with Chase 3 times and they came out with a lot of problems, but never refinance me to see if my payment lower. We never fail a payment but look into the payments and notice they are charging us both PMI and MIP and at this point any extra charges that are take away will help. Thank you.
     
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Posted by azRider on 2013-09-11:
Yes they can charge you both. The reason is when you bought your home you did not have the 20% down, thus they charged you with PMI. The MIP is because your a high risk borrower, and thus they need the protection on the loan in case you default. all of this should have been explained to you at time of signing. They won't refinance you most likely because your home is underwater. that is you own more than 80% of its value. conventional loans like chase or BofA or any bank most likely will not refinance it for you. you might be able to refinance it at a lower rate with a loan broker that deals with indirect loans. however, you will have to pay them a loan fee or origination fee and that often is about 2% of what the value of the loan is. you have limited options.
1) look for a loan broker and see what best deal you can get.
2) sell the house and buy one that is cheaper or rent.
3) stay there, pay on the mortgage till its value is under 80% of the value of the home then ask them to remove the PMI once its loan value is less than market value.

keep in mind that is market value, not what you think its worth, but what an appraisal will say its worth. so at some point if you want to remove PMI you need to pay for an appraisal.
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Chase Left Us Homeless for a Month
Posted by Chelsea.lords on 06/26/2013
Chase bank is the worst bank to do a mortgage with. Our mortgage officer "forgot" to send our documents to underwriting and has left us in a new state homeless for now almost a month. No one from Chase will return our calls. It is laughable how unprofessional and pathetic Chase bank has been to work with.
     
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Posted by trmn8r on 2013-06-27:
After they admitted the loan officer made a mistake, what did they say about proceeding? Have you not been told anything about the status of the loan? Is the contract on the house still pending?
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Cheating Me Of $10,000 Dollars
Posted by Harshad.wadhar on 04/06/2013
I am going to try to attach the statement of the bank. I owe the bank 69K for home mortgage, I paid 20K, they credited 10k, they acknowledge the receipt of the other 10K but they do not credit it to my account.

I called them multiple times and they say, I am right about the discrepancy and they will rectify it, it is now one week and no one has corrected it.
     
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Posted by trmn8r on 2013-04-06:
I would continue to hound them every few days or so. I don't believe a third party complaint will get the job done. Sounds like a screw up, which large companies are known to do. Based on your description, they are not attempting to cheat you, unless there is something you haven't mentioned. It would be interesting to know what excuse they gave you.
Posted by madconsumer on 2013-04-06:
it takes time to process these types of things.
Posted by saj80 on 2013-04-06:
How did you pay? If by check, then there may be a hold on the funds due to the amount. Unless you paid in cash, you should have some type of record or receipt for this transaction.
Posted by Pizza tonight!!! on 2013-04-06:
Was this two transactions? In two forms of payment? Cash, a cashiers check or moving amounts from a personal account to another, will be credited quicker than a personal check or other types of payment. It is there they just need to follow their procedures.
Posted by DebtorBasher on 2013-04-06:
Chase will get you every time! Transfer your mortgage to another company...even a Cracker Jack company would be better! Then get rid of anything and everything with the Chase name on it and run, run, run as far away as you can and never look back!

I worked for Chase Mortgage and I know how they treat their customers. I quit because everything they wanted us to do, I felt was wrong and I didn't want any part of them.
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Chase forcing me into bankruptcy overcharging insurance on a $55K mortgage loan
Posted by Plvarney on 02/14/2012
MIAMI, FLORIDA -- I have been making my payments on time for 10 years. My mortgage went from $112K to $55K on a house with a market value of at least $250k. Due to change in financial circumstances I can no longer afford the homeowners insurance not at 5-6k per year. So I cancelled it. Chase has not purchased for me added fees of over $2,000.00 for the previous year (already gone with no claims) and this year totaling $10,000.00. I am living paycheck to paycheck still paying my mortgage on time. I need help and fast. Chase will not listen to reason or help me in any way. If anyone knows who can help me, please email me plvarney@bellsouth.net.

     
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Posted by Mario The Great on 2012-02-14:
You have to initiate the process (at least until the loan's balance is paid down to 78% of the home's value at the time it was purchased). And yes, the lender has to approve, but only until an 80% loan-to-value ratio is reached. Then, the Homeowners Protection Act of 1998 kicks in, requiring lenders to automatically cancel coverage if you ask for it.

However, what puzzles me is why you have mortgage insurance in the first place. It is usually only required of borrowers who put down less than 20% of the loan amount, because it has been shown that those folks are more likely to go into default than those who have more skin in the game. By my calculation, you've paid more than 50% of the loan amount. If that's the case, your payments are more than enough to eliminate the need for PMI.

But back to your question. Many people look at mortgage insurance as an unnecessary expense, but I look at it as more of a necessary evil. Nearly 12 million families in the last 12 months alone have become homeowners thanks to PMI.

No, it isn't cheap. But someone paying $100 or so a month extra for mortgage insurance can purchase a house 10 years sooner than they might have otherwise and with as little as 3% down -- or even less for some qualified borrowers. Otherwise, they'd either have to wait until they scraped together the necessary 20% down payment or perhaps take out an even more expensive second mortgage.

Lenders accept the insurance as a substitute for the part of the down payment that is missing. The less money the borrower puts up, the more expensive the coverage. And worse, perhaps, is the fact that even though you pay the premium, the insurance protects the lender in case you default on the loan.

People used to have a devil of a time getting lenders to drop coverage. But that changed seven years ago. You must be up-to-date on your house payments and have no other loans on the house. Also, the lender must be satisfied the property's value has not declined. But otherwise, coverage must be canceled.

Under the law, the lender must cancel coverage at the borrower's request when the loan is paid down to 80% of the property's original value. But if you forget to ask, policies must be terminated automatically when the loan balance reaches 78% of the home's value at the time it was purchased.

Again, your payments must be current. But even if they aren't, coverage must be dropped when you catch up. And you don't have to lift a finger. Cancellation is supposed to be automatic.

However, under rules adopted by Fannie Mae and Freddie Mac, the two giant financial institutions which keep the vaults of many local lenders fresh with cash for home loans, you can end coverage based on your home's current value as opposed to its original value. That's a huge difference.

Say you put down 5% on a $200,000 house with a 6% 30-year fixed-rate mortgage. If you simply sit on your duff and do nothing, your PMI coverage will end automatically in 11 years.

But if your place is appreciating in value at an annual rate of, say, 5%, you'd build up enough equity to meet Fannie and Freddie's rules after just 36 months, according to United Guaranty, one of the nation's seven mortgage insurance companies. If you happen to live in a place where housing is really hot and prices are rising at 10%, you'd reach the cancellation point in a mere 20 months.

Of course, the two secondary market institutions have their own set of rules by which lenders and their customers must abide.

You can't cancel coverage until your loan is at least two years old unless you've made significant improvements to the property. If the loan is between two and five years old, you must have paid the loan down to 75% of current value. But if yours is a "seasoned" mortgage that has been on the books for at least 60 months, your loan-to-value ratio need only be 80%.

In addition, you must have a good payment record, with no payment more than 30 days late over the last 12 months and none more than 60 days late within the last 24 months.

Not every lender abides by Fannie Mae and Freddie Mac's rules. The two government-sponsored enterprises touch only about half of the all loans originated. But they are so powerful that most lenders follow their edicts, especially if they intend to sell their loans sometime in the future.

Chances are that lenders who don't meet the GSEs' requirements are more strict about canceling coverage. But some could be more liberal.

The rules may seem a little daunting, but they are fairly cut and dried. First, you'll want to make sure your loan is at least two years old. If it isn't, PMI can't be released, no matter how much your house is worth now -- at least not unless the increase is attributable to a structural improvement you've made to the place; say, a finished basement, for example, or an addition.

Next, make sure you have a good payment record. After that, you'll want to make sure you have enough equity. If you don't have a good handle on that, spend $25 or so for an automated valuation, a kind of shorthand electronic appraisal that will give you a ballpark figure. Then, if it looks like you have enough equity to satisfy the rules, you can proceed with a full-blown, $300-$350 appraisal. But don't rush out and pay for an appraisal yourself. The lender will order one your behalf.

Mortgage Insurance Cos. of America, the trade group for private insurers, has a helpful Web site at www.privatemi.com that outlines the steps to follow for the most painless cancellation process, including sample letters you can use to get the ball started. Go to the MICA site.
Posted by macdave on 2012-02-14:
Mario, great write up on PMI and very informative. I think the writer was talking about his homeowners insurance, which I am sure the bank requires as part of his mortgage. Unfortunately for the poster may be out of luck unless he can find a policy he is able to afford and cancel the policy the bank took out on his behalf to protect their interests.

David
Posted by *Brenda* on 2012-02-14:
Mario - the OP said Homeowners' insurance not PMI.

That is something that I would never expect a loan company to risk. Although it makes me wonder why the insurance is so much. My house is about the same value and I only pay 600 a year.
Posted by Venice09 on 2012-02-14:
$5-6k a year for homeowners insurance? That sounds impossible. Is there a reason you can't find insurance on your own for a fraction of that price?
Posted by Mario The Great on 2012-02-14:
Man, I think I need new glasses. He did say Homeowners. Why not try Progressive or Farmers? They are much more affordable than Bank insurance.
Posted by clutzycook on 2012-02-14:
Wow Mario, I did not know that. Not that I would consider dropping my homeowner's insurance. The day I do that is the day that Murphy's Law will rear its ugly head on my property and I'll be out a lot more than my deductible, LOL. My husband and I had a PMI on our house when we first bought it, but about 3 years in, we refinanced and the broker was somehow able to get the PMI eliminated.

I'm rather concerned about the OP paying 5-6K/yr on homeowner's insurance, though. I pay about $5-600 a year (can't remember the exact amount right now)and even I think that's a little steep. I understand that he is in Florida and maybe he has a hurricane insurance attached to his policy (I'd be shocked if he didn't), but it shouldn't be 10 times what it costs here in the lovely midwest, should it? My advice would have been to investigate other insurance companies before dropping the coverage completely. Obviously, the bank doesn't like it when that happens (they want to protect their investment after all).
Posted by Inat on 2012-02-15:
i think there is some confusion or wrong information - i cant imagine HO insurance being 5-6k unless you're in a house made of straw in the middle of a dead and dry forest with a grumbling volcano next door :)
Posted by traceylynn on 2012-02-15:
Homeowners insurance is not optional at all. In fact in your mortgage contract there is a form you have to sign that states you will carry homeowners insurance at all times and if you do not they do have the right to 'force-place' insurance on the property. Not only that but if you had a fire or a theft you would be up a creek. Please please PLEASE get coverage ASAP~!!!!
The 'force-placed' insurance will only cover the structure, it does not cover your personal contents. So as of right now you are still at risk for a (possibility) devastating financial loss!
Posted by Nohandle on 2012-02-15:
I have a number of friends with vacation property in Florida. After the last hurricane that came rolling through some insurance companies stopped writing homeowner's insurance in Florida period. I don't recall the exact amount for premiums but when they were able to find coverage were shocked at the increased price. These were individuals who had never filed a claim of any sort and also owned their property so there was no mortgage company involved.
Posted by Venice09 on 2012-02-15:
I found this on City-Data.com forum about the cost of insurance in Florida.

Question: Is the Homeowners Insurance still outrageous? Say I want to buy a $250,000 home. Can you give me an idea of what it will cost to get into the home and what the Insurance rates will be? Isn't there impact fees? etc?

Answer: You only need dwelling coverage - replacement cost - new. You will not need to cover the land. If the home is $250,000, then your dwelling coverage would be around $160,000 give or take. And yes, if you have hurricane shutters, HIP roof, age of roof and alarm system - those will lower the quote. Also, the age of the home comes into play as well.

I have dwelling coverage of $378,000 and I pay $2960 per year FYI. I just checked the website above but my insurance company (State Farm) shows I should be paying $7092 per year. My rate was close to that for 2 years, however, with my new roof (2003), HIP roof, alarm system monitoring and hurricane shutters, it was brought down to the $2960 per year which is close to the amount I used to pay.

Wow!.. That's crazy. If the OP can afford some improvements on the house, it might bring the price of insurance down. But it doesn't sound like that's an option.
Posted by Nohandle on 2012-02-15:
I'm wondering if dwelling insurance also covers contents, liability and everything else that goes along with homeowner's insurance? I sincerely doubt it. That's usually what brings the premium prices up to the staggering amount.
Posted by CowboyFan on 2012-02-15:
People living in Miami should pay more for homeowner's insurance. I live in Orlando, and there is a state surcharge on my homeowner's and automobile liability policy to pay for the state sponsored homeowner's coverage which provides lower rates, than commercial, for people who buy expensive homes near the coast. Make them pay the full amount is my belief.

My house (not land) in Orlando is probably worth $100,000, and I pay $2,300.00 per year on home owners insurance, with large deductibles (content coverage also). The reality is that homeowner's insurance is expensive in Florida because of hurricanes.

Look at it this way. In light of the hurricanes and wind damage in Florida, would you personally risk $160,000 to earn $6,000 per year, when it would take 26 years of no claims to make up a total loss? Knowing the possiblity of storm damage in Miami during the next 15 years, I would not bet $160,000 to earn $6,000 per year - it would certainly have to be much more. Insurance companies take the same risks.
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Home Mortgage Insurance Verification
Posted by Mgs43 on 11/15/2011
CALIFORNIA -- We have been notified 3 times by Chase our homeowners insurance is not current...despite the premium having been paid THROUGH our escrow account with Chase, despite verbal assurances the information is in their possession, despite the "form" letters we receive informing us the matter is resolved and "what we can do to avoid having this happen again in the future". All answers are scripted when you speak with customer reps, emails to corporate officers are returned with response "Diagnostic-code 550 - (Mailbox unavailable or access denied - " The letters from Chase are becoming more threatening...such as they have purchased insurance for us at a higher cost that will only cover the structure of our home, not any belongings or mandatory liability, and oh, by the way, the insurance company will transfer a portion of the insurance premium THEY purchased for us to a Chase affiliate in return for a portion of the premium...in other words Chase will gain financially...and our payments will go up and if we don't pay the new amount for the insurance Chase bought there will be a late fee...

Best advice...do NOT use Chase Bank...or be prepared for battle similar to the 6 month ordeal we are STILL in...despite all the documentation from our insurance company AND from Chase.
     
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Posted by Alain on 2011-11-16:
I stopped using Chase for anything several years back since I found their customer service is abysmal. My Father dumped them when they attempted to take $8,000 instead of $800 for a credit card payment (fortunately his local bank was able to argue with Chase and retrieve his $7,200-Chase's representative intially insisted the check he wrote was for 80 hundreds and the mistake, therefore was his fault). File an official complaint via http://www.federalreserveconsumerhelp.gov
While it probably won't do a lot of good since Chase owns quite a few people in Congress, at some point it's possible that someone might actually care enough to make Chase think about following banking laws. Thanks for warning your fellow consumers!
Posted by Venice09 on 2011-11-16:
You should take all your evidence to a Chase branch and not leave until it's resolved. Somewhere wires are crossed, and you are the one suffering.

All of my family members have had excellent customer service from Chase, but we only have credit cards. It's a shame the entire institution doesn't have the same level of customer service as the credit card division. Based on the complaints I've read, I would hesitate to use Chase for anything else.
Posted by DebtorBasher on 2011-11-16:
I'm not surprised at all that this is happening. I used to work for Chase Mortgage and I swear I will never, EVER get involved with ANYTHING that has the 'Chase' name on it and I warn other people the same...ESPECIALLY their Mortgage. I have a history on this site warning people to stay away from Chase. When you see their name on ANYTHING, RUN! RUN! RUN as far away from it as you possibly can and never look back!
I quit working for them after five months because of the way they expected us to treat their customers. They had us make promises to their hurricane victims, only to go back on those promises because their 'investors' didn't agree with them. It left those with no homes, nowhere to turn. We made promises to help them, only to have to tell them later...oh no, we're not gonna do that. They did absolutely NOTHING to help those victims, they just squeezed the last penny out of them. I lost any respect I had for Chase during that time and I left because I was not going to be a part of that.
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Mortgage Ripoffs
Posted by Simo on 02/27/2011
Chase Manhattan Bank has been over charging military personnel and veteran's above rate interest on their mortgages. They have also foreclosed on military members serving in Iraq and Afghanistan. *** Shame on you chase!***
     
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Posted by ticia232 on 2011-02-27:
Could we have some more info and proof of this claim?
Posted by Skye on 2011-02-27:
Details will be appreciated.
Posted by raven2010 on 2011-02-27:
It was on CNN recently. Here is one of MANY articles


http://www.militaryhub.com/article.cfm?id=291

And yes, Chase admitted wrong doing:

http://www.woai.com/news/local/story/JP-Morgan-Chase-admits-overcharge-on-military/FWwPpachrkm3cAKozughmA.cspx
Posted by ticia232 on 2011-02-27:
Thank you Raven. But the OP should have included it.
Posted by trmn8r on 2011-02-28:
The bank was (finally) forthcoming with admitting fault and saying the families did nothing wrong. I think it is a bit of a slap in the face to kick them at this point. I wonder if the OP had a problem themself, or just read a story. It is hard to tell.
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