Chase Bank Consumer Reviews - Page 3

EVERYWHERE, CONNECTICUT -- I went to use my card (which always has money) to get gas and my card gets declined. So I call Chase customer service and they tell my account is closed. They told me they can't give me a valid reason as to why my account was just all of a sudden closed. I called 5 different people and I was hung up on by 4 of those 5. I've banked with these people for over 7 years and I've NEVER ONCE had an issue. I went Into the branch today to try and figure out why my account was closed and they tell me it's not their problem, and I'll have a cashiers check sent to me.

Chase bank and every single employee are heartless and don't give a crap about anybody but themselves! I'm taking my money to Bank of America. At least they tell you before they just decide to close your account without your knowledge!! I gave them one star because no stars unfortunately was not an option.

WILMINGTON, MARYLAND -- I've applied to many other credit cards from other banks before, but none was so bad as Chase bank! I submitted an online application on the 15th July, and never received anything from the bank, so I called their lending services two weeks later and they told me that I have to send verification documents for my address and SSN.

I called back again to the regular service number later to verify their mail address, but got informed that my application was rejected (it was not even after the review period! it's clear the employee has no clue about their business) because they didn't receive my supplementary documents. I explained that I NEVER received any letter asking for these supplementary documents, so they transferred me to speak to another person in the lending services. Now I got to learn that my application will expire by 15th Aug, so I have to send them a fax (Who is using fax these days?!? I cannot believe a modern bank is so behind in technology...) or mail in my supplementary documents ASAP. So I went to the post in the first possibility I could and then called back to check with the bank after. Then the reception pissed me off. She was not providing any useful help and tried to cut me off the line several times before I could get a clearer answer for what I need to do.

The bank staff is supper arrogant and services are really poor. They were not able to mail out the documents correctly, but expect customers to adapt to amend the banks' mistakes.

I think this would be the last time I would every apply for credit cards with chase bank. I would not recommend others to use this bank either.

CHICAGO, ILLINOIS -- I wanted to sent money to a friend using QuickPay like I usually do. This day, I did it the exact same way I always did. So far, no issue, my friend always received the money without trouble. But this time, nothing arrived on his bank account. I've been advise that the money is on a Chase bank account even though my friend NEVER opened a Chase bank account. The customer service opened a claim that they immediately closed, saying that it was my fault because the transfer has been initiated from my person. The only thing I don't get is how, by doing the exact same process, the money can end up in different bank accounts?! And, one precision: my friend didn't change his phone number and other people transferred him money since I did and it worked. Results: I lost $100 and Chase doesn't even try to help me recovering the found... A shame !

MILWAUKIE, OREGON -- I have had a Chase account for years. I opened my Sapphire Card account hoping to earn miles for travel. I made sure that I put enough on the card for the first 500 miles. I also made some large purchases on the card and also some every day purchases. I always paid off what I owed. I had paid off the card and had not been checking statements for some time, because I knew that I had taken a break from using the card in 2018. Unbeknownst to me, they charge an annual fee and closed my account after 30 days. I lost all my saved miles. They were unwilling to help me recover them and make it right.

I promptly closed all of my Chase accounts and am moving the funds to my other bank. I have a very bad taste in my mouth from this experience and will not recommend or work with Chase Bank ever again. I was really looking forward to saving money on this upcoming trip with the conveniently discarded account. Bad business.

NEW YORK -- When I turned in my lease to Flood Mazda, Wakefield, RI, in Feb. 2018. I was told the car was going to be cleaned and then go to wherever it goes (I didn't know where). Fast forward 3 months, I find out the car was never cleaned and instead went directly to auction. I receive a bill for $700 with itemizations for every tiny scratch and stain. And this is the amount AFTER the $1,000 allowance.

This car was NOT damaged in any way and had NEVER been in an accident. After hours on the phone with Flood Mazda in Wakefield, RI. and Chase Auto Finance I was told the bill would be reduced to $471 because the pictures were bad. I agreed to this. When I called back to set up a payment plan the amount had gone up to $727. I was told the other person made a mistake.

I am disgusted with the way Chase Auto finance handled the situation and their excessive charges for any scratch or stain on the vehicle. They gave no consideration to the fact that this was my 4th lease and I was never informed that I needed to clean the car. My advice. Don't lease from CHASE AUTO FINANCE.

FOX LAKE, ILLINOIS -- On 5/11/18 my husband just started a new job and he put 1 number wrong for the direct deposit so his deposit was in limbo. So I called the customer service number. Talked to a girl I could barely understand. I asked to speak to a manager and the manager instead of helping sent me to another person that was so brainless.

I explained my situation like 10 times he couldn't get my account number correct. I told him the number many time and he acted like he started at the bank yesterday and had no clue what and why I was sent to him and then he was so rude and unprofessional. He said, "It not our fault your husband put an incorrect number on the direct deposit" and I was like, "Duh I know that but can you find the deposit or," and he interrupted me every time I said anything and I finally hung up in him.

TEXAS -- I wanted to take the time to write this review as a word of caution to other consumers. I have had a simple business account with Chase for over 10 years. This is not a primary account, just a bill paying account. Money comes in and money goes out. It only functions as a simple transaction account. I recently noticed a monthly fee had been added to my account for a service I did not add or authorize. After endless calls and visits with Chase, they can neither offer me any explanation of how the fee got to my accounty without my authority or take any copability that there are some security issues with their banking. I know monitor my account regularly and often find unauthorized fees that Chase is unwilling to remove. Through the years, I have calculated these to be over $1200. I am astonished at the manner in which I have been treated by Chase employees when requesting this to be removed. They have not removed the charges and I have spent endless time, which is worth more than the money, trying to have these removed. So I am throwing in the towel and switching banking. I just hope this does not impact another consumer.

SAN JOSES, CALIFORNIA -- WARNING: CHASE BANK is the worst, greedy bank I have ever dealt with. I know many of you feel the same way. I wanted to let the rest of you see why to never use CHASE BANK. I am switching banks because of the rude customer service and ALL OF THE FEES they charge for any reason they can come up with. For example: Low balance, negative balance, business support, for just having a checking account and others obviously.

They charge the small business to death – literally. Because of them, we are having a hard time staying afloat. I am currently seeking another bank to do business with. One that isn't so big that they no longer care for the small business anymore (typical multi-billion dollar company). Please share this to help others avoid this horrific company.

POMPANO BEACH, FLORIDA -- Chase Bank in Pompano Beach in Citi center is no good. No help customer service. No good supervisor. Same overdraft fee. I don't have a problem paying if I'm responsible but when the rules change they don't advise the clients of the change. And when you call to get help, they just same. The rules change and they can't do anything about it. Like I said they don't advise the clients. I been with them over 6 years and they wouldn't help at all. Please read the reviews before you open an account. Thank you. I hope this help you.

PEORIA, ILLINOIS -- Due to frequent travel we were looking for a bank with a national presence and decided upon Chase...until we went to the local branch. Whether it was the individual's personality, the local culture, or big city bank culture I'll never know, but from the initial greeting it went downhill. The banker didn't greet or welcome us, nor did he offer to shake hands. Once in his office, his early dialogue was "In order for you to have an account with Chase." The attitude really felt like the bank was doing us a favor by considering us for an account. Almost the next thing was that he would need to ask us a few questions. Not surprising as we expected the normal credit check, do you own your home, etc. What completely caught us off guard was the stated requirement that we provide a complete list of our assets that would be outside Chase bank. Why? No good, reasonable answer was given other than it was "required" in order for us to have an account. The easy thing to do would have been to lie, but beyond the fact that would have been wrong, the overall arrogance of the individual and a culture that would demand personal & private information just to open a checking and savings account made refusing an easy decision. His stance was firm, provide it or we're done. That too was an easy decision. We'll stick with our local bank.