Cheapcaribbean.com Consumer Reviews

MASSACHUSETTS -- Had a vacation booked to Punta Cana for 3/2020. We (4) had to back out as everyone else had because of the pandemic. I had the super duper insurance, cancel for any reason, etc. The insurance cost was roughly 10 % of the cost of the trip. If you remember the airlines were bailed out by the Feds. That money should have come right back. NO. Cheap Caribbean, (who is also Apple Vacations, Amstar Tours and Funjet). stole around $1400.00 of my money. I read that Expedia, Costco and others returned vacationers their money. Long story short. Read up on how the company you plan to book with treated their customers (I was a several time repeat customer) during the pandemic. Stay far away from Cheap Caribbean and their subsidiaries mentioned above.

My husband and I decided to try out the all inclusive resort stays and found a site online called Cheapcaribbean.com. We have five children and were excited to get away with the money we had saved for an entire year. We found a resort that looked like paradise and booked it. Before we left for our trip, we got notification that our trip had been changed and we would have a Four Hour later departure arriving home close to midnight instead of our anticipated early evening arrival. This was more than annoying since they wanted to charge us for any change to their plans.

Needless to say, we left and arrived to the resort we thought were based on the pictures and description on the website. The information on the site described the resort as featuring 384 rooms exquisitely decorated in modern, chic style. Let me paint a more realistic picture for you because when we got to our room, there was a damp, wet musty smell and paint was flaking from the walls. We wondered where the closest convenience store that sold air fresheners would be. The beds had a thin sheet and were hard as rocks. The red light that switched on and off though masked the stains and illuminated the most potent glare from std room that was staring us in the face.

It gets better. The "exquisite detail" they were talking about must have been the dust and dirt lurking from the air vents and corners of the room. The table holding the "flatscreen TV" was suppose to be white, but from the looks of it, was more beige in color. Perhaps, this is modern and chic. The resort itself was run down and old. If you think you'll be relaxing, imagine a group of 40 and 50 year olds with their saggy boobs and hairy bodies soaking in the nearest swimming pool. That makes you want to get in doesn't it?

And, if you think you're going on a getaway from kids, think again. Because you've just bought a golden ticket to the loud and obnoxious older crowd who are even more annoying than my 2 year old nephew! The resorts rooms and view are even more comical. The beach is surrounded by dock on both sides, so if you're looking to swim in the fuel endured waves, you've booked the right place. Make sure to bring your camera and capture the boats that surround this resort because you've got a front row photo! The "restaurants" are probably the funniest thing about this resort.

They are top notch buffets and if you've been to the local "Chuck's Wagon" or "upchucks" as we affectionately refer to it, you have hit the jackpot! The tables are an arm length from your neighbor and the environment is seductive if you like under dressed 60 year old porn stars. They call this "sensory overload". Yes, they are correct...Take cover!!! Dress code must be optional. The food, is the main reason you book an all inclusive, but don't look for variety or have a sensitive stomach and I don't recommend the item labeled "exploding orgasm."

If you're looking for babysitters, you've also come to the right place. When we tried to leave the resort, we were harassed and questioned for 5 minutes before they would allow the resorts cab to come help us. I didn't take a vacation to be surrounded by Cancun's greatest FBI agents and staff when I want to check out the city. Let's talk about the bar scene. This is crafted from the local homeless shelter's throwaways. The chairs literally have holes in them and if you think the plethora of nightlife they describe is available, make sure to do your research. It's one bar and plenty of desperate folk come to devour from the lack luster dinner meal.

I am almost certain any review that was written with more than 2 stars is from employees or tactics used to take your money and call it a vacation you've just booked. Save yourself the time and money and go somewhere that is really adult and not a page ripped our of the naughty 99 cent store section. Long story short, we left the resort after 16 hours and stayed somewhere else. With No Help or Contact from CheapCaribbean.com or Temptation Resort and Spa, do your research! If you're going to go on vacation, book it from a company that sells it honestly and from a resort that isn't second hand nasty.

ADDISON, TEXAS -- Charged my account twice for $250 and was told it would take 2-4 days to refund funds, it is now day 20 and I still have not gotten my refund, I keep calling and no one picks up, this company is a rip off and deceitful and is fraudulent, fraud, deceitful, not legit, double charges you for trip, does not answer calls and call backs. DO NOT USE!!!

DOYLESTOWN, PENNSYLVANIA -- On 03/20/2015 I purchased a vacation package through CheapCaribbean.com, to the Lifestyle Resort in Puerto Plata, DR for my wife, two daughters and two of their friends. My wife traveled to this same resort the year prior, she loved it. She purchased her trip on Groupon.com, which came with access to the resort VIP Beach, Presidential Suites pool area, and the VIP Pool. When I purchased the vacation package this year my wife specifically told me we had to have access to the areas listed above or do not purchase the vacation, because without the above access the vacation is not worth the money.

On 03/20/2015 prior to purchasing the vacation I was assured by my sales representative at CheapCaribbean.com that myself and all of my guest would have access to the above areas. Fast forward three months to our check in, not only were we not allowed in the areas I specifically asked about, we were put in a downgraded room that only CheapCaribbean.com has access to, with a broken AC unit, no door on the shower, ETC. A Motel 6 room was nicer than the Cheapcaribbean.com rooms at the resort.

After multiple hours of calling CheapCaribbean.com and asking the resort employees if there was any possible way to upgrade we were told no, that Cheapcaribbean.com contract does not have access to the VIP Beach, Presidential Suites pool area, and the VIP Pool, only the Groupon.com contract has access to these areas. This trip was planned to celebrate my daughter's graduation from nursing school, imagine the heat I took from my wife and daughter thinking they had access after CheapCaribbean.com said they did, not only to find out that we do not, and that CheapCaribbean.com customers never gets access to these areas.

Since I could not get a resolution via CheapCaribbean.com or the resort management, I went online and purchased the same vacation as promised via CheapCaribbean.com, but I used Groupon.com. Once I purchased the Groupon.com package the six of us received the correct rooms, beautiful rooms with marble floors and shower, a nice television, working AC, kitchen and a dining room and access to the VIP pool, Presidential Suites Pool, and the VIP Beach. Thank God for Groupon.com.

PENNSYLVANIA -- I was misled by CheapCaribbean's representative which created over $1,500 in unnecessary costs. Background: I booked an awards trip for my company (11 couples, over $30,000). When I visited the airline site and checked the seating for my guests, NO FREE SEATS were available! I called CheapCaribbean complaining that there were no seat assignments for my guest. The CheapCaribbean representative told me that they do not make seat selections. That was my responsibility.

I quickly returned to the airline site and lo and behold no free seats were available on the seat map. So I had to purchase seat assignments which added over $1,500 to the trip cost. A few hours later a CheapCaribbean Senior Reservation Services Agent calls to inform me that I did NOT need to purchase seats. The airline will open seating closer to departure at no cost. I told her that I was misled and spent $1,500 unnecessarily. I asked her to ask her management to do the right thing and credit the $1,500. CheapCaribbean management declined. Sleazy move in my judgment. Avoid this agency.

PENNSYLVANIA -- We arranged group travel through Cheap Caribbean for a spring break trip for 16 girls. They confirmed our flights/tickets and even gave us confirmation numbers. Later that evening, they called one of the members back and said that they were unable to honor the confirmations they provided. They tried to tell us that it was a "problem with the airline due to the AA and UA merger." I spoke with both airlines and they said that the Cheap Caribbean agent canceled the flights. I called and spoke to the manager who said that by the time the got around to processing the tickets (more than 4 hours after we booked), the price went up and they weren't going to honor the bookings.

When I booked, they made it clear that if I canceled for any reason without buying the insurance, they would charge me 30% of the fair. It's unfortunate that they weren't willing to stand behind their commitment because now we have a group of 16 left without reservations. DO NOT USE CHEAP CARIBBEAN!

DOYLESTOWN, PENNSYLVANIA -- Price Match Guarantee Is A Lie

On their site they say book with confidence - they have a price match guarantee. If you book through them and find a cheaper rate elsewhere within the first 24 hours, not only will they beat your price, but they'll give you a $150 credit good toward a future booking. DISCLAIMER: If you plan to book through them thinking you'll get a price reduction and a future credit, please MAKE SURE you compare the name cheapcaribbean.com calls the room, and the name the actual hotel calls the room. This happened to me. I booked a trip yesterday through cheapcaribbean.com for 7 nights at the TRS Coral All Inclusive Adults-only resort in Cancun. On the TRS website, they call the room we booked a Junior Suite Swim Up room. NOWHERE on their site is any mention of a "Royal" Junior Suite Swim Up room. That's because there isn't one. Cheapcaribbean.com calls it that, though, so that they can say you are comparing apples to oranges when you try to file a price match claim. Expedia.com actually offered the same trip we booked for less, but they called the room (what it should be called according to TRS Coral's own website) - the Junior Suite Swim Up room. Because it did not match EXACTLY the name that cheapcaribbean.com MADE UP - the Royal Junior Suite Swim Up - they denied my claim and will not honor their claim to beat the better price I found and offer the $150 credit. I am extremely disappointed and I am waiting to hear how my BBB complaint is resolved. If it's not satisfactory, I will never book through cheapcaribbean.com again.

Hate their company... got ripped off. Paid for an hotel upgrade and when I got to Punta Cana the hotel had no record of it. Called CheapCaribbean... they had to go through their phone logs. Confirmed they made a mistake 2 or 3 days later. By then we had been shuffled off to another part of the resort. Wasted hours trying to get it straightened out with CheapC. Horrible customer service. Didn't get what we paid for, they didn't correct it, and in the end they offered a paltry sum to reimburse us.

I go to all inclusives twice a year and never will use them again. When I pay for something I expect it to happen. Not get the runaround, spend hours inside on a vacation trying to fix CheapCaribbean's mistake, or wait 2 days for an answer.

DOYLESTOWN, PENNSYLVANIA -- Our flights were totally messed up and CheapCaribbean.com did not help at all. We arrived at the airport and the ticket agent said we were not on the flight. I showed them our itinerary and after about 15 minutes they said they can see our names but they could not give us seats or confirm we were on the flight.

I called Tim at CheapCaribbean.com and asked for his help to get us on the flight. He said they was nothing he could do. I asked him to call the airline but he would not call. He said he could tell the ground transportation we would be late. Tim did nothing to help us get on the flight CheapCaribbean.com reserved for us. Tim informed us the help desk was closing and would reopen in 3 hours so we were on our own. We ended up on standby and fortunately we got on the flight. We were so stressed out. Not a good way to start a vacation.

When we arrived in Cancun we had to wait 30 minutes for our ground transportation because Tim told them we would be late. On our return flight, my youngest son did not appear on the first flight. After 30 minutes of searching and the help of a manager, the ticket agent finally found him. I do not know what CheapCaribbean.com did when the booked the flights but the screwed something up and did nothing to help us. I will never use CheapCaribbean.com again!!!

TEXAS -- Awful experience. Paid a lot of money for a 4 day trip to Dom Rep. Was threatened on resort by a gang of single females that were drunk constantly. Moved rooms to a small dirty room with NO lock on door, had to wait 7 hours and was in distress the whole time had to fly back early due to all of this and more. CC did nothing at all. I sadly had also booked a trip for next month previously and I asked for a refund as I did not want to deal with CC and they refused. I haven't really gone into everything that occurred. It's just awful. Please go elsewhere.