Very Upset Customer.... Beware!!
STAMFORD, CONNECTICUT -- Please Beware NOT to purchase your trip from this company! I purchased a trip for myself & 3 children... We saved money to afford this trip! A month before we were to take our trip....My Grandmother ... read full review1 Replies - Latest reply on 07/19/2011
I booked a vacation through Cheap Caribbean at the Iberostar Paraiso Maya Resort in Mexico (June 2009). The resort was wonderful! Cheap Caribbean was not. I requested (and was told I was getting) private transfer from the airport for a price of $180. (Their invoice after booking only gives the bundled price of your package; it does not break down hotel and transportation). We arrived at the Cancun Airport and there was NO transportation arranged for us. None. We went from one customer service person to the next. Four total -- while we waited in the heat with our luggage. Each consulted their clipboard and came up empty, and then directed us to the next person, who also came up empty. I used my cellphone to call their "in-country customer service representative" (an expensive international call) but she told us we should just get on the group shuttle that stops at every person's hotel -- since that would be the fastest way, at that point, to get us to our hotel. We took that cattle car ONE WAY and took a private taxi back to the airport. They refunded exactly $46.50. Total ripoff! My name is Dawn Kanarish, and I will never use Cheap Caribbean again.1 Replies - Latest reply on 08/27/2009Add reply
Cheap-Reap - NOT CHEAP
DOYLESTOWN, PENNSYLVANIA -- Sway away from CheapCaribbean. NON refundable policy and 'GOT you' customer service recording all conversations linked to your phone. They call their 1-2 stop flight packages with inflated prices and ... read full review2 Replies - Latest reply on 07/11/2013
This hotel runs scams & false advertisement. Per person rate does not mean per person. It applies to people over 12 years old. And no one told me. I was allowed to book, received a confirmation. Called to ask a question and was told my booking was not valid. I have to wait to find out if I will be refunded, ask to pay more, or if the advertisement will be honored as the computer allowed me to book it. BAIT & SWITCH GOING ON HERE!1 Replies - Latest reply on 04/23/2013Add reply
Before believing that you have a so-called "credit voucher" or "$100 off"
check the fine print. These have expiration dates AND restrictions. All designed to frustrate you to let go of your money. Cheap Caribbean works, but when it comes to getting any of their so-called discounts or god forbid you have to cancel - be prepared to lose money.
Think I'll go back to VacationstoGo. Com
HOOVER, ALABAMA -- With all the things going on in Mexico, I was a little concerned about traveling there during this time. I have tried to contact them through E-mails with no replies and tried to call but get a recording and never anyone on the phone to ask questions about my trip. I have stayed on hole for over an hour without anyone picking up. they sent me a letter telling me I was switched to another hotel but no additional information was attached so what help is that?
Still trying to get some answers without any luck. Their customer service sucks... with a capital "S".
Beware Of CheapCaribbean
FLORIDA -- We purchased our third trip in less than 18 months from Cheapcaribbean and returned from it on 11/14/07. This was the first time we purchased a side trip when we made our initial order. A trip to the ... read full review5 Replies - Latest reply on 03/01/2008