Horrible Customer Service
I booked round trip travel Denver to Bangkok for my wife and I, via Eva Airlines.
The trip started out horrible and ended...the same way.
I had o pay on overweight bags with UNITED even though this was an international flight, this leg was domestic. Then they lost two of my bags (after forcing me to put everything over in one bag and charging me for one bag over.)
Now EVA Airlines won't let me check in the overweight bag, even after telling them that UNITED lost two bags. They forced me to buy another bag!
Upon arrival in Bangkok, my bags did not arrive, forcing me to buy toiletries and other clothing. (eventually the bags arrived in Vietnam which was my final destination)
We next had to change our flight due to a Visa issue involving my wife.
We contacted CHEAPOAIR and were informed that we had to pay $513.00 for the change. WHAT!!!! What happen to the normal $100.00 change fee?????
On the return trip, our booking was lost.
EVA Air tells me we are on the manifest but they can not issue me a ticket because we were booked with American airlines but they were CLOSED???
After four supervisors and over an hour delay, and a lot on tension we were given a ticket, but I guess because of my "attitude" I was told we would now be strip searched in Taiwan!!!
Whatever as long as I finish the worst trip I have ever experienced.
We were singled out in Taiwan, but the security let us go.
I contacted CheapOair, and when they finally contacted me told me they couldn't do anything. My complaining resulted in CheapOair telling me they would give me $25.00 for my troubles. The issues cost me almost $800.00.
Needless to say I told them to keep it, they apparently needed it more than me.
My recommendation AVOID CHEAPOAIR, UNITED AIRLINES and EVA AIRLINES.