SAN FRANCISCO, CALIFORNIA -- I bought a package from the Bay Area (San Francisco area) to Las Vegas for my wife's best friend's bachelorette party (including roundtrip airfare and hotel for my wife and her friend during the Memorial Day Weekend). The departure flight involved Aloha Airlines and the return was with United. When Aloha Airlines went bankrupt, we instantly contacted Cheapticket to ask if it would affect the vacation, if we needed replacement flight etc. The staff at Cheapticket could not answer and recommended us to do nothing. Approximately 1-2 weeks before departure Cheaptickets contacted us to inform us that the Aloha ticket was canceled.
I called Cheapticket and asked for options, hoping that the bachelorette party would still be able to proceed as planned. The sales person suggested I got a single ticket from the Bay Area to Las Vegas to replace the canceled flight. I asked him 3-4 times during the conversation whether he could ensure that the return flight with United would still work out. I said that my wife would be very upset if they got stranded in Las Vegas. He ensured me the trip would now work out as planned.
At the last night in Las Vegas, my wife and her friend tried to print out their boarding passes for United but found out that their tickets for their flight at 6 am were canceled. Panic ensued and they called Cheapticket around midnight to inform them about their predicament. The staff just confirmed that the return flight was canceled without providing any further assistance. After a lot of hurdles, it was possible to find an alternative ticket for them home (without assistance from Cheapticket).
I contacted Cheaptickets and demanded an explanation and spoke to **, a supervisor. He claimed they had a recorded phone conversation with my wife's friend, where they informed her ahead of time that the trip was canceled. He offered me a $100 voucher as compensation because they HAD noticed us ahead of time that the return flight was canceled. I accepted the offer, thinking that my wife's friend had missed to inform me about this phone conversation. However, when I spoke to her, and we looked at the date for the phone call, it turned out that ** referred to the "panic call" at midnight, 6 hours before the canceled flight should had departed.
I contacted Cheapticket again, spoke to supervisor **, arguing that "the 6 hours notice" (done during a phone call initiated by us) hardly can be seen as a timely "warning." He promised to look into the matter. When three weeks had passed I called Cheapticket again (today 07/08/08). I spoke to supervisor **. He again referred to that "they had warned us that the return flight was canceled" (the panic phone call at midnight) and that because I accepted the $100 voucher (sent to me by e-mail and never used) the issue was settled.
He was even rude enough to say "Well, you did use the hotel room, didn't you?". Through my bank I have disputed the dollar amount of the trip related to the Aloha Airline ticket. The case is still pending. ** tried to make it sound like THEY had refunded my money related to Aloha, while it was ME who took action.
I ended up spending an extra $800 on flight tickets because Cheapticket NEVER warned us that the return flight was canceled with enough notice for us to act properly. Their substandard customer service has created unduly hardship on a very special event (a bachelorette party) that only happens once and cannot be redone. As a customer, I did all in my might to make sure the trip would work out as planned - still Cheapticket did not fulfill their part of the contract.
I found it shameful that ** tried to "trick" us by claiming that the "panic call" was a timely notice of the canceled flight (he had access to the dates and I had no calendar in front of me during the call) and that ** was trying to take credit for the pending refund of the canceled Aloha flight. In addition, as a customer, I should be able to expect that Cheaptickets is actually trying to help me. Not trick me (as ** tried to do), not ignore my issue (as ** did), and not behave rude or trying to take credit for pending settlements that was initiated by me (as ** did).
CALIFORNIA -- My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through cheaptickets.com to get a lower priced ticket. I got us both tickets and noticed that same day they "reserved" the money in my checking's account. The day we had to fly I didn't check my bank account. We had to be at the airport early. We got to our destination, with no problems. Until I tried to get the rental car, my card was declined.
Since this was a unexpected trip, money was a little tight, but I got the rental car through cheaptickets.com and the hotel was very inexpensive, so it was do able, we were only staying 3 days. My husband had to put the car on his card and we knew that was it. He was taking care of all the bills at home (either of us have a credit card, we only use our ATM/debit cards). So we get to the hotel, I tried to put the room on my card (its was cheaper than the rental car) but again my card declined. The lady behind the desk was so nice to allow me to use their computer so I could check my checking account.
I noticed that a new charge of $320, then another for $320 was made to my account that day, along with two separate over draft fees of $24 (since I didn't have the money in my account). I also noticed cheaptickets was still holding the $640 reservation fee for the flights, even though I was charged that day. (Each ticket cost $320 each). I didn't know what to do. All I needed was $210 for the rental car and hotel room, but I didn't have it, they were holding onto it. I called back home, to my in-laws house and asked them to get us cheaptickets.com customer service number. In the meanwhile, my mother in law called the hotel and put the room on her card. She didn't want me, who is pregnant sleeping in a car for two nights.
I called the number and after being put on hold forever. I finally got through to some guys, who barely spoke English. I explained to him the situation and he said there is nothing they could do about it. He said they never "hold" money, even though the amount help was the exact amount the plane tickets cost and it was the exact day I initially "bought" the tickets. He said he was looking in my account and only charged me once, which wasn't true, they actually charged me twice, each ticket separately. He said I need to call the bank because they are holding the money.
I told him my bank was closed, its a Credit Union and they are only open Mon - Fri and I was calling Sat night.. banks aren't open at night either. My bank doesn't have an 800 number, where people work late. But in the past my bank has never done this, weekday or weekend. I had this happen to me once before by a different company and when I called it was a simple minute and the money was released and I told them that and he said he wouldn't do anything. The guy kept putting me on hold and each time he came back on line, he was very mad and "bothered" by me.
I told him I was done speaking to him and asked for a manager and he said the company doesn't let people like me talk to managers. He continued to put me down and be mad at me and told me the money problem was my problem and if it doesn't get better by Mon call him back and he will see what he can do. I told him if he could fix it Mon then he needs to fix it NOW, that we are on the phone. He said No; it's not his problem. He put me on hold, this time it was close to an hour. I waited, I needed my money. Finally he asked me for my phone number so I gave it to him and he said the manager would call me back.
I was upset, crying and gave up. I didn't know what else to do, but at least my mother in law got us the room and we had gift cards for different restaurants. Right after the funeral I get a phone call from a manager, I told him what happen with the money being held and about the conversation I had with his employee and he asked me to hold on and when he came back he said the money should be there and asked if there was anything else I needed.
I told him about the 2 over draft fees and he said he couldn't help that. I was still upset about the guy I spoke to the night before but he never apologized or anything for his employee's behavior. We hung up, I went to an ATM and the money was released, this was on a Sun (when my bank was definitely closed). I used cheaptickets so help us out, but in the end, they caused more heartache, as if we weren't suffering enough. I will NEVER use them again.
VIRGINIA -- The site says it has lots of tickets available a a certain price but when you select any of them, it says, "sorry, no longer available at that price; the new price availability is $**" which is $700 higher. Beware of this site! It is a scam!
HAVERFORD -- I booked 4 people on a flight from Munich to Detroit in April. In July I start getting emails for 1 of the persons saying that they have changed his flight time. The airline and flight number stayed the same, but the departure time went from 12:20 to 1pm. No big deal. I talked to 2 others and they got the same email. The last person in the group never got an email confirmation of the time change so I just let it go. Big mistake.
Yesterday (21 Aug 2013), I get an email saying that she was on a 10am flight arriving in Detroit 4 hours prior to the rest of the party. I don't understand! Why was she moved to an entirely different flight and time. I got the email around 6pm and called by 1pm the next day to try to get her back on the 1pm flight. The flight including her husband who has the same last name (which is not that common!). I was told that because Lufthansa already issued the tickets (how? they are e-tickets!) that I would have to pay a change fee to get the person on the same flight as her husband. Why do I have to pay $450 to fix cheapticket.com's mistake?
I asked to speak to a supervisor and was told that she could pay for half (mind you this was after about 1 hour on hold and then me telling the supervisor to call me when she had answers as I was at work) but I would still need to pay $150. I was happy that half of $450 was $150 but soon found out that reason was that the supervisor had inverted the return date from 01 Oct to 10 Oct!
After another 15 minutes on hold she could not yet confirm that it would be $450 and I told her to call me back again when she had it. I finally paid $225 to change a ticket so that the person could be on the flight that I originally booked her on. Why am I responsible when cheaptickets.com screwed up? I will make sure to avoid this site in the future!
LOS ANGELES, CALIFORNIA -- NEVER USE CheapTickets' ON-LINE SEAT SELECTION! I'VE been a customer of CheapTickets (CT) for years. May continue, but will never use their on-line seat assignment feature. Here's why: Based on experiences on 11/4 when I ordered Christmas trip tickets, and today, when I tried to recover from the damage, here's how their on-line service actually works.
CT reads the current data from whichever airline for the flight in question, and populates CT's display. You pick the seats as displayed. CT STORES your request, and moves onto your next flight leg. After you have ALL your selections for ALL your flights, and finish, THEN CT sends your seat requests to the airline(s). If ANY of the seat requests are rejected by the airline(s), CT throws away ALL YOUR SEAT REQUESTS without telling you. You may even have a screen shot print-out with the seats you asked for. Too bad.
After purchasing tix and picking seats on 11/4, for flights on 12/19 and 12/24, I forgot to check the SECOND e-mail confirmation they sent that evening, since the first one had my flights, the airline's record locator number, my freq flier numbers, and the price. BUT it's the second e-mail, the one with the airline's actual ticket number, that said I still needed to select seats.
Today, two months later, the day before the flight, I went through EXACTLY the same process at CT, with GREATLY REDUCED selections (no kidding!) and found two legs out of four that still had a pair of seats side-by-side, for me and my wife. Went through the whole selection process, then went back to my CT itinerary, and it STILL said I needed to select tickets. So I went over to the airline's site, used the locator to find my flights, and one of the two pairs of seats had become a single seat. All the other seats I had asked for, on all other flights, were still there. So I did all my seat reservations through the airline's site, and I have those confirmed now.
Spoke with the folk (singular) at CheapTickets, after a 40-minute wait, and she confirmed that a) they bundle and send the requests to the airlines at the end of your transaction, that it's not really interactive, and b) CT does not guarantee their seat selection process. Well, I learned the hard way. Save yourself the trouble. Just pick your seats at the airline's website. Better yet, have Cheaptickets find the best seats for you, then order them on-line at the airline's web-site. Why give CT money when their service isn't reliable? Airlines themselves are bad enough.
Especially when this 'ordering airline tickets' example is the standard example problem used in all computer schools to demonstrate database data locking. When two reservation clerks are looking at the same seats on the same flight, who gets told their request was rejected? Apparently, NOT CheapTickets Customers!!!
MURFREESBORO, TENNESSEE -- I would like to take this time to warn future flyers about CHEAP TICKETS practices. I order my tickets on line and never got a confirmation number. I quickly called my bank and the money was gone * I used my ATM/check card. I called Delta Airlines and they did confirm I was on " a plane" but it was not the flight schedule I had selected. They placed me on any plane they wanted. I saved a copy of my purchase place on line which showed proof that I was simply placed on a random plane. I was told by Delta that they could not do anything and they gave me an 1800# that is not available on the web site of Cheap Tickets-there is no 1 -800 number available at Cheap tickets-only e-mail and they do not respond.
I spoke with Cheap Tickets and they refused to put me on the flights I paid for without charging me ( for there error) a $ 475 dollar fee. I asked for a supervisor and I was a victim of outsourcing -I was transferred to a Rose in Minnila and Mindy MRV also in Manila and neither could speak English and they hung up 2 hours on the phone. She laugh and said "wrong plane mam....we change little bit more to change you...even though it was there error.
I called Delta again-they said I could be change to the correct flight but the new price was 616.00- much higher than what cheap tickets quote. This was there error and I was stuck with a flight schedule I could not use. Now I'm working with my bank as this is a freudulent charge now.
I wish I had seen other compliants. This is obviously a lucrative business if you change peoples flights and charge them to change it. my flight was 233.00 originally now I would have to pay 425-600.00 additional for mistakes that Cheap Tickets made.
TEXAS -- After I signed up for Cheap Trips, I received their "kit" (a few pieces of paper including the Welcome Letter, Airline Savings Certificate, Reward Miles, 4 Free Trips (HA!) and Member Benefits) and, due to the nearly false advertising (the 4 "free" trips had so many qualifications and you have to book them 60 days in advance, with choices that must have at least 30 days between each choice) I decided to cancel immediately.
I tore up the papers and called the company to cancel. They said that they needed their "kit" back (even though it would be useless for anyone, including myself to use ANYTHING they sent me, because you must use your Member Id Number) and that they must receive it within 30 days of initial sign up. When I asked why and said how do I know that they would even receive it, they said I could send it certified return receipt - in other words, I could send more money. I asked if I could just fax in my letter requesting cancellation. Sure, I could, and they would cancel me immediately - but I would not be refunded.
This company is despicable and I am so sorry that I even though to sign up with you. I consider your behavior to be criminal. CANCEL me IMMEDIATELY and REFUND my MONEY IMMEDIATELY - NOT in 30-60 days, but IMMEDIATELY. (The same way you took it!)
HONG KONG, ALASKA -- I booked a ticket to Taipei 6 weeks ago. When I got to the airport the airline had no record of my reservation. But somehow I was charged for the flight insurance. When I called to complain. They told me that I had to call the insurance company, Alliance. When I called them, they told me they would refund my money but I had to provide proof that I had never taken the trip.
I asked them how I could do that since there was no record anywhere that I hadn't taken it. They gave me an email address to send the proof too. And after calling cheaptickets a second time and arguing with the person on the other end until I got to talk to a manager, the manager simply told me that they would straighten it out. But this was 3 weeks ago & I haven't heard from them yet and nothing has happened. And after all of these calls at international rates. I spent more money trying to get my money refunded than the actual refund would be.
CHICAGO, ILLINOIS -- I booked an international flight from Canada to London on Cheaptickets because it had a slightly cheaper fare than any other site I could find, and have since lived to regret the decision significantly. I've called to change the ticket 3 times. When I tried the first two times I was on hold for over 45 minutes each time, and had to hang up before getting through to a customer service agent because I had to return to work. The third time I called I checked the price of the ticket through the airline and noticed that it had dropped by $40.
Despite this, the completely unhelpful people at Cheaptickets told me that the fee to change was still $200, plus the $75 to Cheaptickets. I told them that the price of the ticket had dropped, and they said there was nothing they could do about it. When questioned about what the $275 was for, they told me that they have a "sophisticated" system that requires them to charge an operating fee. They are quite easily the worst service I have ever come across, and it has been an absolute nightmare dealing with them. For anyone reading this, NEVER USE CHEAPTICKETS!
Cheaptickets.com is not a bargain! I have been trying to reach customer service in the international flight dept. to change my flight reservations for a week now. This last time, I was placed on hold for more than an hour which leads me to believe that they don't have the staff to handle their business. I tried to change the flights online myself but because it was an international flight, the website directs me to call them directly. After waiting for an hour on hold, I asked to speak to a supervisor, of which does not pick up. This company is a scam!