HAVERFORD -- I booked 4 people on a flight from Munich to Detroit in April. In July I start getting emails for 1 of the persons saying that they have changed his flight time. The airline and flight number stayed the same, but the departure time went from 12:20 to 1pm. No big deal. I talked to 2 others and they got the same email. The last person in the group never got an email confirmation of the time change so I just let it go. Big mistake.
Yesterday (21 Aug 2013), I get an email saying that she was on a 10am flight arriving in Detroit 4 hours prior to the rest of the party. I don't understand! Why was she moved to an entirely different flight and time. I got the email around 6pm and called by 1pm the next day to try to get her back on the 1pm flight. The flight including her husband who has the same last name (which is not that common!). I was told that because Lufthansa already issued the tickets (how? they are e-tickets!) that I would have to pay a change fee to get the person on the same flight as her husband. Why do I have to pay $450 to fix cheapticket.com's mistake?
I asked to speak to a supervisor and was told that she could pay for half (mind you this was after about 1 hour on hold and then me telling the supervisor to call me when she had answers as I was at work) but I would still need to pay $150. I was happy that half of $450 was $150 but soon found out that reason was that the supervisor had inverted the return date from 01 Oct to 10 Oct!
After another 15 minutes on hold she could not yet confirm that it would be $450 and I told her to call me back again when she had it. I finally paid $225 to change a ticket so that the person could be on the flight that I originally booked her on. Why am I responsible when cheaptickets.com screwed up? I will make sure to avoid this site in the future!
I cancelled my two flights and they told me I have one year to rebook. When I called back 6 months later, they told me both ticket value ($1600) has been forfeited. They refused to admit that their agents had advised me the wrong action - even though I have called in twice before to confirm that I had an year to rebook. Even when I was talking to the supervisor - **, she told me there's nothing they can do, not even a place where I can file a complaint for the mistreatment. No sorry, just too bad - there's nothing we can do.
HONG KONG, ALASKA -- I booked a ticket to Taipei 6 weeks ago. When I got to the airport the airline had no record of my reservation. But somehow I was charged for the flight insurance. When I called to complain. They told me that I had to call the insurance company, Alliance. When I called them, they told me they would refund my money but I had to provide proof that I had never taken the trip.
I asked them how I could do that since there was no record anywhere that I hadn't taken it. They gave me an email address to send the proof too. And after calling cheaptickets a second time and arguing with the person on the other end until I got to talk to a manager, the manager simply told me that they would straighten it out. But this was 3 weeks ago & I haven't heard from them yet and nothing has happened. And after all of these calls at international rates. I spent more money trying to get my money refunded than the actual refund would be.
CHICAGO, ILLINOIS -- I booked an international flight from Canada to London on Cheaptickets because it had a slightly cheaper fare than any other site I could find, and have since lived to regret the decision significantly. I've called to change the ticket 3 times. When I tried the first two times I was on hold for over 45 minutes each time, and had to hang up before getting through to a customer service agent because I had to return to work. The third time I called I checked the price of the ticket through the airline and noticed that it had dropped by $40.
Despite this, the completely unhelpful people at Cheaptickets told me that the fee to change was still $200, plus the $75 to Cheaptickets. I told them that the price of the ticket had dropped, and they said there was nothing they could do about it. When questioned about what the $275 was for, they told me that they have a "sophisticated" system that requires them to charge an operating fee. They are quite easily the worst service I have ever come across, and it has been an absolute nightmare dealing with them. For anyone reading this, NEVER USE CHEAPTICKETS!
Cheaptickets.com is not a bargain! I have been trying to reach customer service in the international flight dept. to change my flight reservations for a week now. This last time, I was placed on hold for more than an hour which leads me to believe that they don't have the staff to handle their business. I tried to change the flights online myself but because it was an international flight, the website directs me to call them directly. After waiting for an hour on hold, I asked to speak to a supervisor, of which does not pick up. This company is a scam!
I will NEVER utilize ORBITZ or CHEAPTICKETS again! All they have are complaints against them I now see why. I booked a hotel room with this company for only two nights thinking they were saving me time and money. Yeah they saved me time (a little) but money NOT! In fact what they charged me was MORE than the room actually cost! Their excuse is BULK BOOKING!
All I wanted was a small refund less than $20.00 and I would have gone away happy, MAYBE return for future travel needs! Well, when they insultingly "offered" me a travel voucher for future travel in the tiny amount that they should be giving me back all they did was drive me to find and utilize EVERY avenue I could to tell everyone I can of the dishonest and shady practices at the hands of this company.
All that VOUCHER does is guarantee THEM of future profits being made off of ME! That is something that will NEVER happen. I am also going to my bank to lodge a complaint to see if they can somehow reverse this for me. Not to mention the possibility that if banks get involved more will listen and put a stop to the shady practices to unethical and irresponsible businesses taking advantage of consumers.
I looked online and searched for Theater tickets in Chicago. Upon looking at a few websites, saw a good selection at cheaptickets.com. Debated and debated and decided to purchase 3 tickets at 105 per ticket. On top of the 19 service charge per ticket and the 15 total delivery, I paid 390 bucks which means 130 per ticket. Next day my wife searches the internet and discovers much to my dismay, better tickets and for less. Those three were 180 total including fees!! It's incredible, how does Cheaptickets.com rape the customers like this?
The 180 were better tickets. Face value of these were 60 a piece and my ripoff tickets were 50 so that means I got hit for 80 per ticket in fees. This company may be the biggest scam there is out there. When we called Customer Service, they were so rude, sure, we did a bonehead thing and buy the tickets but if they were 10-20 a ticket difference, I wouldn't have cared so much but if the fees are more than the actual tickets they're worth. They're Customer service couldn't care less hence I write this.
The seller of the tickets, a ticket broker who uses cheaptickets.com, didn't dare let me cancel. He even acknowledged that their fees are very high. Anyone who buys a ticket from these need their head examined like me. This is what they call buyer beware but please, please, do not buy anything from this scam artist. They're such a joke.
I wanted to book an International flight from ATL, GA to Bombay, India. So I called Customer Service. The guy was over friendly and gave me route through Canada and other halt at Munich, Germany but he never ever gave me the right information about the transit Visa required for halt of couple of hours at Toronto airport. Why would he give me that option without notifying anything about transit Visa..
Anyway, I was not able to board the flight and I wanted to talk to the supervisor at cheaptickets.com. Customer representative hung upon me!! They were not ready to make any arrangements for me or refund my ticket - finally I just canceled my tickets and wasted my money. This is the worse company and please don't fall in the trap of "deals" they provide... They have worse customer service - the people are not at all qualified, unaware of what they do and are really rude!! Stay away!!
I called in Jan of 2010 for to get 2 tickets to Florida. I had been a member since June of 2006. This was the first time I ever needed their service. I was told that for $99 I would get 4 tickets to ANYWHERE I wanted to go. Of course I didn't believe them so I called back to ask to double check that deal. I was told the same thing over and over still not believing them until she gets angry that I just don't take her word for it.
I was told I would receive my "Packet" in 7 days. After waiting 2 weeks I called to cancel, well within my 30 days. I was told I would need to return my packet to get a refund. 7 weeks later I receive my packet and returned it same day faxed them my request for a refund. Every week is a different lie. The refund is going to take 2 to 3 billing cycles. I call every week on the list "we will call you to set an appointment for you to call us!!!" 5 months later still no refund.
I booked through cheaptickets flight from JAX to CHICAGO. Flight timing changed and no one informed us. We have to pay $200 to car rental for that. And when we called cheaptickets they didn't response and make an excuse. I called 2nd time. They say "we will send you travel voucher of $150 in 24 hrs" but I didn't received anything. I called 3rd time on 8th March the representative say "we going to email you today" but I didn't got anything.
I called 4th time on 10th March but the lady say they have emailed me on 5th March, and she lie that you got it so I just told her I didn't received anything, email me back again same thing. But she is "sorry we can't do again." And hang the phone. This shows Cheaptickets never response and reply you. If you book your flight be prepared for no customer service. So it's good to go on other travel agents. Cheaptickets is really cheap. My cheaptickets record locator is **.
I saw your complaint about CheapTickets on My3Cents.com. I'm with CheapTickets and might be able to help. Could you please send me your CheapTickets locator number? I will be glad to research it for you.