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1.4 out of 5, based on 10 ratings and
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Horrible Customer Service
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- I booked an international flight from Canada to London on Cheaptickets because it had a slightly cheaper fare than any other site I could find, and have since lived to regret the decision significantly. I've called to change the ticket 3 times. When I tried the first two times I was on hold for over 45 minutes each time, and had to hang up before getting through to a customer service agent because I had to return to work. The third time I called I checked the price of the ticket through the airline and noticed that it had dropped by $40. Despite this, the completely unhelpful people at Cheaptickets told me that the fee to change was still $200, plus the $75 to Cheaptickets. I told them that the price of the ticket had dropped, and they said there was nothing they could do about it. When questioned about what the $275 was for, they told me that they have a "sophisticated" system that requires them to charge an operating fee.

They are quite easily the worst service I have ever come across, and it has been an absolute nightmare dealing with them. For anyone reading this, NEVER USE CHEAPTICKETS!
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custrelguy on 06/17/2013:
Hi ypolevoy,

My name is Lynne. I’m a member of the CheapTickets Customer Relations Team. I’m sorry you’ve had such a difficult experience. Please understand, typically, according to the airline fare rules, non-refundable tickets incur airline penalties/change fees up to $300USD per/person for any voluntary change.

In this case, the $200USD fee you’ve mentioned refers to the airline “change/penalty fee”. This penalty fee, as well as any fare difference, will be collected by the airline according to the airline fare rules.
The only CheapTickets charge for any ticket change is a $75USD re-issue fee per/person, but we must adhere to the airline fare rules at all times. Therefore, all fees, penalties, and any fare difference are quoted as one total cost to be collected at the time of exchange.

If you’d please email us at and include the CheapTickets confirmation number, we can review the specific airline fare rules for your ticket. Thank you for reaching out.

CheapTickets Customer Relations
Chicago, IL
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Customer Service Is Non-Existent...On Hold For Over An Hour
Posted by on
Rating: 1/51 is not a bargain! I have been trying to reach customer service in the international flight dept. to change my flight reservations for a week now. This last time, I was placed on hold for more than an hour which leads me to believe that they don't have the staff to handle their business. I tried to change the flights online myself but because it was an international flight, the website directs me to call them directly.

After waiting for an hour on hold, I asked to speak to a supervisor, of which does not pick up. This company is a scam!
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Suzie Tuck on 05/29/2013:
If it sounds to good to be true, it usually is...
CheapTickets Customer Relations on 05/30/2013:

My name is Charlotte, and I am part of the CheapTickets Customer Relations Team. We apologize for the hold times you have encountered. Please email me at and enter my name in the subject line, and I will be happy to assist you.

Thank you for your patience, and I look forward to hearing back from you.


Charlotte Willis
CheapTickets Customer Relations
Chicago, IL
EP on 06/23/2013:
"Customer Relations"? What relations? I'm on my third phone attempt today to reach a human at CheapTickets, well into a second hour on hold. I will not purchase tix through CheapTickets again.
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Totally Despicable Company
Posted by on
I will NEVER utilize ORBITZ or CHEAP TICKETS again! All they have are complaints against them I now see why. I booked a hotel room with this company for only two nights thinking they were saving me time and money. Yeah they saved me time (a little) but money NOT! In fact what they charged me was MORE than the room actually cost! Their excuse is BULK BOOKING!

All I wanted was a small refund less than $20.00 and I would have gone away happy, MAYBE return for future travel needs! Well, when they insultingly "offered" me a travel voucher for future travel in the tiny amount that they should be giving me back all they did was drive me to find and utilize EVERY avenue I could to tell everyone I can of the dishonest and shady practices at the hands of this company. All that VOUCHER does is guarantee THEM of future profits being made off of ME! That is something that will NEVER happen. I am also going to my bank to lodge a complaint to see if they can somehow reverse this for me. Not to mention the possibility that if banks get involved more will listen and put a stop to the shady practices to unethical and irresponsible businesses taking advantage of consumers.
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jktshff1 on 01/27/2011:
I refuse to shop anywhere that has "cheap" in the name.
tnchuck100 on 01/27/2011:
jkt, along those same lines I refuse to buy any product that has a "rebate" attached to it.
Kurizumaru on 01/27/2011:
Sounds to me like you should have done your research beforehand. Unfortunately, this is how these companies operate. They prey on those who don't want to look at the actual hotel rates beforehand. Sorry you're unhappy with your decision to use them.
mic on 02/06/2012:
not only on hotels but with flight booking as well. Terrible company.
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Reservation hold on bank account
Posted by on
CALIFORNIA -- My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through to get a lower priced ticket. I got us both tickets and noticed that same day they "reserved" the money in my checking’s account.
The day we had to fly I didn't check my bank account, we had to be at the airport early. We got to our destination, with no problems. Until I tried to get the rental car, my card was declined. Since this was a unexpected trip, money was a little tight, but I got the rental car through and the hotel was very inexpensive, so it was do able, we were only staying 3 days. My husband had to put the car on his card and we knew that was it. He was taking care of all the bills at home (either of us have a credit card, we only use our ATM/debit cards). So we get to the hotel, I tried to put the room on my card (its was cheaper than the rental car) but again my card declined. The lady behind the desk was so nice to allow me to use their computer so I could check my checking account. I noticed that a new charge of $320, then another for $320 was made to my account that day, along with two separate over draft fees of $24 (since I didn't have the money in my account). I also noticed cheaptickets was still holding the $640 reservation fee for the flights, even though I was charged that day. (Each ticket cost $320 each). I didn't know what to do. All I needed was $210 for the rental car and hotel room, but I didn't have it, they were holding onto it.
I called back home, to my in-laws house and asked them to get us customer service number, in the meanwhile, my mother in law called the hotel and put the room on her card, she didn't want me, who is pregnant sleeping in a car for two nights.
I called the number and after being put on hold forever, I finally got through to some guys, who barely spoke English. I explained to him the situation and he said there is nothing they could do about it. He said they never "hold" money, even though the amount help was the exact amount the plane tickets cost and it was the exact day I initially "bought" the tickets. He said he was looking in my account and only charged me once, which wasn't true, they actually charged me twice, each ticket separately. He said I need to call the bank because they are holding the money. I told him my bank was closed, its a Credit Union and they are only open Mon - Fri and I was calling Sat night... banks aren't open at night either. My bank doesn't have an 800 number, where people work late. But in the past my bank has never done this, weekday or weekend. I had this happen to me once before by a different company and when I called it was a simple minute and the money was released and I told them that and he said he wouldn’t do anything. The guy kep t putting me on hold and each time he came back on line, he was very mad and "bothered" by me. I told him I was done speaking to him and asked for a manager and he said the company doesn't let people like me talk to managers. He continued to put me down and be mad at me and told me the money problem was my problem and if it doesn't get better by Mon call him back and he will see what he can do. I told him if he could fix it Mon then he needs to fix it NOW, that we are on the phone. He said No; it’s not his problem. He put me on hold, this time it was close to an hour. I waited, I needed my money. Finally he asked me for my phone number so I gave it to him and he said the manager would call me back.
I was upset, crying and gave up. I didn't know what else to do, but at least my mother in law got us the room and we had gift cards for different restaurants. Right after the funeral I get a phone call from a manager, I told him what happen with the money being held and about the conversation I had with his employee and he asked me to hold on and when he came back he said the money should be there and asked if there was anything else I needed. I told him about the 2 over draft fees and he said he couldn’t help that. I was still upset about the guy I spoke to the night before but he never apologized or anything for his employee's behavior. We hung up, I went to an ATM and the money was released, this was on a Sun (when my bank was definitely closed).
I used cheaptickets so help us out, but in the end, they caused more heartache, as if we weren't suffering enough. I will NEVER use them again.
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Anonymous on 01/15/2007:
I don't understand why people who have minimal amounts in their checking accounts use debit cards. A credit card is much easier to manage and you have much more options available.
peanut07 on 01/15/2007:
Some of us don't use credit cards because we don't have the extra money to spend. If I don't have it, I don't buy it, its simple. But when a friend and fellow Soldier dies we did everything we possibly could do pay our respects! I don't need a credit card, we should be able to trust these companies to do the right thing in the first place.
spiderman2 on 01/15/2007:
First of all, please accept my condolences on the loss of your friend. I certainly admire the "if you don't have the money don't' buy it" philosophy, I subscribe to it myself. However,it is a good idea to have a credit card available to you for emergencies. When I use mine, it is paid off when the bill arrives. Just something to think about so you don't get stuck like that again.
Nohandle on 01/15/2007:
Good suggestion Spiderman. There are certainly pros and cons on both debit vs credit cards. I go for the credit cards when necessary and pay the balance in full the same as you. It works for me.

Peanut, did I understand your post correctly in that was a hold on your cash in bank of $640.00 plus two charges of $320.00 each totaling $1280.00 rather than a total withdrawal of $640.00?
Timboss on 01/16/2007:
I think she said each ticket was charged once, but since 2 tickets there were 2 charges but the total was right.

She said "they "reserved" the money in my checking’s account." I have a question, how can a credit card put a hold on a checking account? Was this a Debit card?
yoke on 01/16/2007:
A lot of places will put a 5 day hold on a debit card, which sounds like what happened here. Cheaptickets got the money and then for some reason put the same amount on hold. I hate it when companies do this. We use our debit card a lot, but have learned not to do it at our local pizza place. They will put a 5 day hold on the matching amount. So when we go in and order 2 large pizzas and chicken wings and pay by debit card they will debit the $30 and then another $30 is on hold for 5 business days, therefore the dinner cost $60 for 5 days. We now just go to the ATM and get the cash.
rhondam718732 on 01/16/2007:
Peanut... please accept my sympathies and congrats on your pregnancy! I myself am 3 months along. I am in agreement with you regarding your use of your debit card. Comapnies should only hold the $ they are going to charge you and not a $ more. BUT, I have had this happen to me multiple times like Yoke described. They actually hold two transactions of the same amount up to 5 days. It's BS. And don't listen to the "credit card" advocates. Some people can't get a credit card, others don't want debt and only want to spend what they have via a debit card. Whatever your's not a bad thing that you don't use credit cards. Afterall I think the average credit card debt in US is $8,000.....not tooo smart huh
peanut07 on 01/16/2007:
Thank you rhondam (I am now 8 months, can't wait and congrats to you)... I started to get discouraged. I thought the rudeness the employee displayed was excepted because I was wrong for not having a credit card. Regardless of my reasoning for not having one, the company should have explained this to me (the hold). But all the first guy did was tell me it was my banks fault, which it wasn't. If he was upfront and explained it to me then I would have understood. When I spoke to a “manager” the next day he didn’t even explain it or apologize for not letting me know. He just said it should be released now. And that was it.
I checked my account again and I guess cheaptickets holds on to the money a little bit longer than 5 days (just FYI). But it doesn't matter. Now I know and now I won't use them.
To clarify… yes they charged me for two tickets, each separately, which the total was correct of $640, but they also held on to the reservation, which was $640, to total $1280 (not to include the two $24 over draft fees, since they charged the tickets separately).
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Say Price, Then Not Honor It, Then Offer Higher
Posted by on
Rating: 1/51
VIRGINIA -- The site says it has lots of tickets available a a certain price but when you select any of them, it says, "sorry, no longer available at that price; the new price availability is $XXX; which is $700 higher

Beware of this site! It is a scam!
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Lucky one !
Posted by on
Rating: 5/51
As we know everybody can't be pleased. I've been purchasing my airline tickets with cheaptickets for many years; not that I purposely pick them as my search engine, just that every time I "click" for the fare, happens to be the best (cheapest) online. Lucky me !!!
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madconsumer on 11/16/2012:
this is great info!

very helpful, and voted as such!
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Theater/concert tickets ordered- plain rip off company
Posted by on
I looked online and searched for Theater tickets in Chicago. Upon looking at a few websites, saw a good selection at Debated and debated and decided to purchase 3 tickets at 105 per ticket. On top of the 19 service charge per ticket and the 15 total delivery, I paid 390 bucks which means 130 per ticket. Next day my wife searches the internet and discovers much to my dismay, better tickets and for less. Those three were 180 total including fees!! Its incredible, how does rape the customers like this? The 180 were better tickets. Face value of these were 60 a piece and my ripoff tickets were 50 so that means I got hit for 80 per ticket in fees. This company may be the biggest scam there is out there. When we called Customer Service, they were so rude, sure, we did a bonehead thing and buy the tickets but if they were 10-20 a ticket difference, I wouldn't have cared so much but if the fees are more than the actual tickets they're worth. They're Customer service couldn't care less hence I write this. The seller of the tickets, a ticket broker who uses, didn't dare let me cancel. He even acknowledged that their fees are very high.
Anyone who buys a ticket from these need their head examined like me. This is what they call buyer beware but please, please, do not buy anything from this scam artist. Their such a joke.
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Alain on 09/10/2010:
Apparently Cheaptickets is counting on people not comparison shopping, but thanks to your review some people will check things out before buying. Thank you!
Anonymous on 09/11/2010:
Sounds like you didn't do your homework. I always comparison shop online through multiple places before I make my purchasing decision.
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Never book International tickets through
Posted by on
I wanted to book an International flight from ATL, GA to Bombay, India.
So I called Customer Service. The guy was over friendly and gave me route through Canada and other halt at Munich, Germany but he never ever gave me the right information about the transit Visa required for halt of couple of hours at Toronto airport. Why would he give me that option without notifying anything about transit Visa..
Anyway, I was not able to board the flight and I wanted to talk to the supervisor at Customer representative hung upon me!!!
They were not ready to make any arrangements for me or refund my ticket - finally I just canceled my tickets and wasted my money :(
This is the worse company and please don't fall in the trap of "deals" they provide...
They have worse customer service - the people are not at all qualified, unaware of what they do and are really rude!! Stay away!!
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Ben There on 07/25/2010:
It is your responsibility to check visa requirements before purchasing a ticket. It is not a travel agent or airline agent's responsibility to ensure you are legal to enter or pass through a country.

There are just too many variations on the laws for all the 100 + nationalities that must purchase from them to know them all. For example, I have a friend that sounds completely American, but holds a British passport - is the agent supposed to guess that he is really British? Also, Canada can deny entry or transit to someone with a lot of DUI convictions. The agent can't assume that you have no convictions on your record.
Weedwhacked on 07/25/2010:
I worked for an airline and a travel agency and the story is the same. It is the passenger's responsibility to verify and obtain the required documents to travel internationally. It was your own responsibility so don't blame cheaptickets for your loss.
Ben There on 07/25/2010:
Delta actually has a really cool tool on its website to see if you need a visa:
Even they say "This search engine and database is provided and managed by the International Air Transport Association (IATA). You may wish to double-check foreign entry requirements by contacting your local embassy or consulate."
custrelguy on 07/27/2010:

I am contacting you from CheapTickets Customer Relations. If you could e-mail me your contact information, or record locator, to, I will be glad to review your account. In the subject line, please enter my name “Maggie” and include your blog and screen name.


CheapTickets Customer Relations
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Cheap Tricks
Posted by on
I called in Jan of 2010 for to get 2 tickets to Florida. I had been a member since June of 2006. This was the first time I ever needed their service. I was told that for $99 I would get 4 tickets to ANYWHERE I wanted to go. Of course I didn`t believe them so I called back to ask to double check that deal. I was told the same thing over and over still not believing them until she gets angry that I just don't take her word for it. I was told I would receive my "Packet" in 7 days. after waiting 2 weeks I called to cancel, well within my 30 days. I was told I would need to return my packet to get a refund.7 weeks later I receive my packet and returned it same dayfaxed them my reequest for a refund. Every week is a different lie. the refund is going to take 2 to 3 billing cycles. I call every week on on the list we will call you to set an appointment for you to call us !!! 5 months later still ne refund
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Weedwhacked on 05/13/2010:
You were right to not believe them in the first place. Once they paid the airline they are not going to get a refund on these nonrefundable tickets. So needless to say, if they don't get their money back, they're not going to give you your money back. You should have gone with your gut instinct!
goduke on 05/13/2010:
My person research has found that any company that says "cheap" in their name is only referencing the quality of their goods or service.
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Poor Customer service and No Response on calls
Posted by on
I booked through cheaptickets flight from JAX to CHICAGO. flight timing changed and no one informed us. we have to pay $200 to car rental for that. and when we called cheaptickets they didn't response and make an excuse. I called 2nd time they say we will send you travel voucher of $150 in 24 hrs but I didn't received anything. I called 3rd time on 8th March the representative say we going to email you today but I didn't got anything. I called 4th time on 10th March but the lady say they have emailed me on 5th March, and she lie that you got it so I just told her I didn't received anything email me back again same thing, but she is sorry we can't do again. and hang the phone. this shows cheap tickets never response and reply you if you book your flight be prepared for no customer service. so its good to go on other travel agents. cheaptickets is really cheap.My cheaptickets record locator is AP270301KT77C8GX
Company Response 03/17/2010:
I saw your complaint about CheapTickets on I’m with CheapTickets and might be able to help. Could you please send me your CheapTickets locator number? I will be glad to research it for you.


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Soaring Consumer on 03/10/2010:
If Cheaptickets promised you a voucher, they need to give you said voucher.

Cheaptickets is owned by Orbitz. This contact information may help you:
siddharthdua on 03/17/2010:
my cheaptickets record locator number is :
waiting for your response
siddharthdua on 03/23/2010:
I am happy now as cheapticekts contacted me again and I did send me the travel voucher.But Cheaptickets should take care of situation on first place only not after the bad reviews,
Thank You
for sending my voucher.
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