[X]

CheckFree

3 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
CheckFree Pay Date Guarantee
Posted by on
Everyone needs to be aware that CheckFree only Guarantee their PAYDATE if it is on or before the your DUE DATE that your BIllER has on your BILL. They do not Guarantee their PAYDATE if you schedule the payment after the DUE DATE on the bill. You will be paying your own late fees.
     
Read 6 RepliesAdd reply

User Replies:

MaggieMcT on 2009-10-15:
If you schedule the payment after the due date, of course you'd be paying your own late fees. Why wouldn't you?
Anonymous on 2009-10-15:
Well, yeah, if you pay after the due date, of course you'll pay your own fees. That would be a late payment.
uscitizenshareholder on 2009-11-07:
The bill that was scheduled to be paid by Checkfree was a utility bill. My utility bill has a grace period from its due date (a week.) The bill's Checkfree paydate given was well within the grace period. Of course I know I have paid the late fees. However, because it was outside the grace period due to Checkfree not getting the payment thereby their listed paydate, they shut my utilities off. I had to pay a reconnect fee. Also, the payment was received 6 days past the paydate that Checkfree listed.
tnchuck100 on 2009-11-07:
Living on "grace periods" is asking for trouble. You may win some and likely lose some. It sounds like CheckFree deals with due dates ONLY, not grace periods.
uscitizenshareholder on 2009-11-08:
Moved From Other Review: Everyone needs to be aware that CheckFree only Guarantee their PAYDATE if it is on or before the your DUE DATE that your BIllER has on your BILL. They do not Guarantee their PAYDATE if you schedule the payment after the DUE DATE on the bill. You will be paying your own late fees. The bill that was scheduled to be paid by Checkfree was a utility bill. My utility bill has a grace period from its due date (a week.) The bill's Checkfree paydate given was well within the grace period. Of course I know I have paid the late fees. However, because it was outside the grace period due to Checkfree not getting the payment thereby their listed paydate, they shut my utilities off. I had to pay a reconnect fee. Also, the payment was received 6 days past the paydate that Checkfree listed.
KDowning on 2012-05-01:
I will never use check free pay again in life! I paid for "next day service" It has been 3 days and my payment still has not posted to my account. It is a rip-off. The customer service agent says they only post payments after 7 pm eastern time. I paid a bill on Friday expecting it to arrive at my biller on Monday. Its Tuesday and they tell me the payment should arrive before mid-nite. I'm surprised Wal-Mart is contracting with them and I plan on letting Walmart know about them.
Close commentsAdd reply
Problems since system upgrade
Posted by on
MADISON, WISCONSIN -- From CheckFree's web page: 'A financial institution's customers will use the technology only if it is consistently reliable, and if there is a swift and effective response when infrequent problems occur, or when questions need to be answered.'

Since a recent system 'upgrade' on your end, I have had two problems. First, I scheduled a $1409 payment from my Wingspanbank.com account. It was taken from my Wingspan account AND from my Cuna account, causing two NSF fees from Cuna and one from Checkfree for a total of $60. After MANY phone calls to SEVERAL departments at Checkfree, I have now gotten ONE of the three NSF fees refunded, leaving $40 outstanding. Second, I discovered today that a $104 payment from my Wingspan account was AGAIN taken from the Cuna account - resulting in a $20 NSF fee from Cuna, with another one on the way, AND (I assume) a $20 fee from Checkfree, AGAIN. I spoke with a rude Ms. Robinson in the CheckFree Collections department who informed me that there was no way to stop the transaction from going through again today (resulting in ANOTHER NSF fee) and that she couldn't refund the NSF fees without ANOTHER investigation, requiring me to wait for documentation, FAX it in, call the 800 number who-knows-how-many-times to speak to yet another customer 'service' rep who is not willing or able to help me.

I use online bill payment because it is supposed to be convenient. My friends and associates who still use traditional banking methods are laughing at this experience, saying 'that's what you get for using online bill pay.' And rest assured, that I AM relating this experience to others - which will no doubt affect their willingness to abandon their paper checks and envelopes. Luckily, there are many other companies offering similar services and although I have been a customer of CheckFree for several years, I won't hesitate to change providers if this level of service continues. Do I have to look forward to fighting with CheckFree each time I schedule a payment, as well as fighting with whatever random account you attempt to withdraw my money from??


To help keep me as a potential future customer, I would like the following:

All NSF fees refunded immediately, and a note in my record for immediate refund in the case of future account mixups.

At the very least I would like a response from your company regarding this incident.
     
Read 0 RepliesAdd reply
Watch Out for these Crooks (in my opinion)
Posted by on
MICHIGAN -- I have been a user of this service for years. Recently the service has got much worse. The date that they say a bill will be paid is not accurate, not even close. They will not always pay late fees and penalties even when a bill being late is clearly their fault. I am quitting this service.

Beware many late fees if you join.

     
Read 11 RepliesAdd reply

User Replies:

Anonymous on 2007-10-13:
Never heard of them.
Good luck.
<;O)
grandma005 on 2007-10-13:
Why don't you use the free bill pay from your checking account?
Pop on 2014-06-03:
My credit union use check free and because of that I'm changing banks. Right now I'm in the middle of a fight with them and my credit union. I started having an issue with one payee, my payment being late every couple of months. Nothing was resolved and so I was able to change the due date with payee. Then last months payment still hasn't been paid even though the money was taken out of my account. I spent the better part of 3 hours on the phone with the payee, my credit union and check free. The CS woman at Check Free I don't think understood what what was going on because no one really got through to her and she refuse to bump the call upstairs to get this resolved. The payee told me what they thought the issue is and I told the credit union what I was told. What I don't understand is that I've been paying on this account through my credit union for about two and half years before these issues started happening. On top of that no one will claim responsibility and step up to plate and admit there was a mistake made, but instead everyone is passing the buck CYA and I'm left twisting in the wind. Thankfully the bank I switched to does everything in house because I will never do business with a company like check free.
Anonymous on 2007-10-13:
grandma005: Great suggestion.
<;O)
Sparticus on 2007-10-13:
Thanks for the warning.. We use this service currently... sounds like I better start double-checking those due dates.
Anonymous on 2007-10-13:
CheckFree is one of the major providers to banks for bill pay services. So, while you may never have heard of them, you could well be using them if you do online bill payment. Their company and/or their software processes something like 2/3 of the ACH transactions in the U.S.
*Brenda* on 2007-10-13:
I've used them for years. I always put in a payment date that's about a week before its due. I've never had a problem or a late fee.
Anonymous on 2007-10-14:
My credit union is going to going to start using CheckFree as their online banking vendor starting next month. I will be sure to watch the paid dates (and the date it actually hits the accounts I am paying). I usually schedule my payments for a week to 10 days before they are due. I do not anticipate any problems but if there are I am confident my credit union will resolve the issue quickly. They always have.
Anonymous on 2007-10-15:
Use your personal bank checking account bill pay service.
"They will not always pay late fees and penalties even when a bill being late is clearly their fault."
Grab your ankles !
<;O)
Anonymous on 2007-10-15:
TGTBT, CheckFree is a third party vendor that a lot of banks use. You could be using them for your online bill pay service with your bank or credit union and not even know it. It's just one of those things I guess we have to learn to ask if we really want to know. :)
isabellebull on 2009-03-04:
I paid my electric bill using this service with conformation number. One day, I was on the computer and my screen goes blank. Luckily it was daytime. I called xcel (and after a long conversation, my bill still not paid)she gave me CheckFree number. It turns out the payment came back to them? I had plenty of funds in my account weeks before and after the so called transaction, No email, no letter. I check my account 2-3 times a month. We had to light candles at night. When I spoke to this company they said a representative would call me back Never heard from them, go figure, so I called them back. Meanwhile I have no electricity. Xcel had " That is the way it is" attitude. It's not their fault. Customer service is terrible. I called them twice with the same complaint and no answer. Thank GOD I didn't have any lifesaving devises. I said this to xcel with a silent response. My boyfriend had to go to an xcel station to pay in cash. This is a lot of crap! Not only the humiliation of having to do this, I could not cook, do dishes, laundry, or anything. I am a night nurse and work hard for my money. I was treated like a lepper!
Close commentsAdd reply
Top of Page | Next Page >