Cheesecake Factory

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Considering Eating at the Cheesecake Factory? Please Read This and Reconsider.
Posted by on
FAIRFAX, VIRGINIA -- Another Cheesecake Factory complaint from an unsatisfied customer (I also posted this in a different thread, and decided to make my own. Sorry if you're reading this for the second time).

I just recently submitted this complaint through their website "Contact Us" form (which isn't that easy to find... I wonder why)

We have been going to The Cheesecake Factory for a long time nationwide and are usually leave very satisfied with the food and service. Today, take out service was terrible.

It took over 40 minutes to get our food (2 sandwiches, and 1 appetizer). We were told it would take half the time. Please note that one person in our party was on their break who is employed at the mall and he gets a limited amount of time to purchase food and eat. He had to have his only break of the day extended due to the long turnaround time on your part. We did not have any unreasonable requests nor was it a big order. We even tipped the take out guy 20% when we put our order in and paid. We soon regret it. People who had ordered after us came and shortly left with their food while we sat there patiently.

When we received our food the take out guy did not even apologize nor express any sympathy for the delay. In this case especially, time was money for one of us who didn’t even have enough time to finish his food. The order was incorrect, the warm sandwich was cold and we were not given the proper utensils and condiments.

Not only have you lost our business, you are losing our family and friends’ business as well. We paid a good amount of money; we expect to get good service and a good meal in return. Thank you for you time.

When considering to eat at Cheesecake Factory PLEASE, PLEASE, PLEASE reconsider. You are so much better off eating else ware. Somewhere that actually appreciates your business!
     
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spiderman2 on 2005-10-11:
There are certain places that are well known for their wait. I do not understand why when people are on a limited lunch break, they insist upon going to these places (whether eat-in or take out) and then complaining about how much time it took. There are plenty of places to eat within a 30 minute lunch break. When I only had a 30 minute break, I brought my lunch because it is nearly impossible to go somewhere, order, eat and get back in 30 minutes unless it is next door.
nbsp on 2005-10-11:
This Cheesecake Factoy was located at the Tysons Galleria and there are NO other places to eat but fine dining places. This place was, in addition, literally "right next door" as I said a person in our party is employed within the compounds who does takeout at another fine dining restaurant. ALSO the takeout guy said it would only take 15-20 and we came around 4 when the restaurant wasn't even busy. There was no excuse for us to have to wait so long for just takeout and leave there without even an apology.
AZJEM on 2005-10-11:
nbsp:Well written. Too bad you tipped for nothing. TIPS= To Insure Proper Service. Hope you can find a different plan for future meals.
mjd20001 on 2007-11-15:
I had a problem recently at a Cheesecake Factory in chevy DC. when I complained to the manager his response was "No one else has complained". It took three attempts to contact their main office before I finally received a response 2 weeks later. In the future I will take my business where if I am the first to complain the manager doesn't feel that it must be my problem since its a new problem.
Starlord on 2007-12-03:
This was definitely not a helpful review. I am so sick of people whining because it took a little longer to receive their food thanthey thought it would be and they act as if the world is going to end because of it. So it took longer than you expected, get over it. I wish to high heaven that getting my food when I expected it was my only problem. I have a prosthetic knee joint as the result of an OJT injury I suffered as a security supervisor, and I have two bad discs in my back that keep me in constant pain, trying to compete with my leg. I have diabetes and COPD. The COPD and the pain keep me from exercising as I should for the diabetes. My wife and I are both on extremely limited incomes and the oil companies are really eating itno that, and the state of Caliphony keeps trying to tell me that I owe over two thousand dollars in taxes for one year's employment, most of which was actually in tax-free mode due to my injury. On top of that, they are claiming over six thousand dollars on top of that as interest. And you expect me to cry because your food took longer to arrive than you thought it should. Go away, boy, ya bother me.
jktshff1 on 2007-12-03:
And a good morning to you starlord!
Principissa on 2007-12-03:
Yes but starlord don't you know that this person is entitled to faster service than you or I? *rolls eyes*
Anonymous on 2007-12-03:
nbsp, this kind of thing happens sometimes and even know it is a pain you might think about seeing if you can call ahead of time, some pleces will do this and if they won't don't go there when you are in a rush, But never tip ahead of time because it seems that most people don't even know what a tip is for anymore they just think you owe it to them. Good luck next time...
MyDogsMom on 2008-07-03:
It's time for someone to bag up the peanut butter and jelly sandwiches!

Food takes time.

M D M
BarbarG on 2011-08-05:
On Last Friday I selected The Cheese Cake Factory at Cumberland Mall as the place to celebrate my Birthday. I called on Tuesday to make reservations for Friday dinner for a party of twelve at 6:30, but was told that no reservation was necessary, just come on in. I called on Friday around 4:00 stating that my party would arrive at 6:30, but not all together. I was told if half the party arrived around 6:30 they could be seated waiting for the rest of the party. We were refused seating because all of the party was not there. And pushed to the side, virtually ignored. And treated very rudely by staff at the front desk/counter. Each time we were given a different seating time each time getting longer and longer even with all twelve people now waiting. The first manager a woman was rude, and the second manager by the name of Ben was no better. Finally after an hour and forty five minute wait we were seated. Staff at the front desk chuckled at having us wait so long Mangers were indifferent, and rude. No apology was given.

We would have left if we had not waited so long. (We were stuck between a rock and a hard place) My birthday Celebration was a total disaster thanks to the rudeness of the staff. My party of twelve spent over $400.00 dollars at the restaurant. The server was nice but slow, but gratuity was included. We paid for terrible service. The whole experience was aweful. Big Waste of our money, and time!

Will probably not hear from you, but I will continue to contact Cheesecake factory personnel until I have some degree of satisfaction, due to the profound rudeness of staff ,and waste of my money, and total destruction of my birthday celebration.

To go out to dinner on your birthday and deal with this type of service is totally unacceptable.

Stacy on 2013-07-18:
The only thing I have to say about CF is don't eat the rotten, overpriced food that you have to wait too long for. Just buy the delicious cheesecake!!
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My Son's Birthday
Posted by on
WALNUT CREEK, CALIFORNIA -- I brought my son's buddy and my son to eat at the WALNUT CREEK, CA Cheesecake Factory because it was the buddy's 16th birthday. I could not believe that they did not acknowledge it after we let them that it was his b-day. They did not bring out EVEN a small piece of cake to let him know they acknowledge his b-day; the waiter ADAM patted him on the back and said Happy Birthday!! Cheap and Rude service.

I've owned a restaurant for 30 yrs and always bring out cake and ice cream treat to let the customer know we appreciate their b-day.
     
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Principissa on 2009-03-12:
Lots of places are doing this now. The days of free cake and ice cream are over. It costs too much.
Elola on 2009-03-12:
I'm sorry, but it's hard to be sympathetic to someone whose main complaint is that they didn't get something for free. The waiter wished your son a happy birthday, he's not obligated, nor should he be expected, to provide anything further.
cherpep on 2009-03-12:
Why didn't you order a dessert to celebrate his birthday? Personnaly, I think your failure to honor his birthday was much more rude and cheap.
woodsk1 on 2009-03-12:
You have to wonder how many times the Cheesecake factory hears it someones birthday to get it for free.
sarahnkrystal on 2009-03-12:
ITA with Principissa. The economy is down the toilet. A free piece of cake for every ones birthday who goes out to eat just isn't feasible anymore. I never expect anything other than a happy birthday or a cheesy song, but nothing comes for free these days.
Anonymous on 2009-03-12:
Hello Walnut Creek! Bancroft Elementary still there?
Anonymous on 2009-03-12:
Next time try Black angus they give you a free steak dinner for your b-day, and a chocolate brownie plus they sing a song and take a picture of you. In fact they sent me a coupon for a free steak dinner for my b-day.
Anonymous on 2009-03-12:
I can't feel sorry for someone who is mad about not getting something for nothing.
Anonymous on 2009-03-12:
Am I the only one wondering who's birthday it actually was?
ChuhBaca on 2009-03-12:
For the most part, I agree. It doesn't sound like they were rude at all, they just didn't go the extra mile. It's their right, if that's how they feel they need to operate their business.

I do find it sad that to survive this economic state, businesses feel they need to cut back on customer service items. The way you stay in business is to bring in customers. Where do you think the poster is going to go next time she wants to take someone out for their birthday? A place that does no more than they are obligated, or a place that goes above and beyond? These places need to realize that to survive, they're competing for customers who are being more picky about where they are spending their money.
spiderman2 on 2009-03-12:
why didn't you take him to your restraurant and celebrate his birthday there? Then you could have had everyone make as much of a fuss as you wanted.
Principissa on 2009-03-12:
I'm going out for my birthday with hubby on Saturday. I don't expect free anything. I honestly don't care that much. I'm going out to celebrate with my family, and not getting a free piece of cake/free meal/free drink/or even acknowledgment that it is my birthday is going to ruin our meal or add up to bad service. Maybe that's just me, but I'm not paying over 20 bucks a plate for a free piece of cake.

*note the author of this comment is not going to Cheesecake Factory for her birthday dinner. She's going to someplace she is basing her assumption of over 20 bucks a plate over her being told that she needs to wear something semi-formal.
old fart on 2009-03-12:
HAPPY BIRTHDAY Princi... this makes the big "three Oh" doesn't it..~
Anonymous on 2009-03-12:
Don't assume Princi!.... I took a date to Dairy Queen in a limo one time.
Anonymous on 2009-03-12:
I agree with every comment that one should never expect something for free, but Chu Baca summed it up best, IMO.

I've never eaten at Cheesecake Factory so my question would be do they typically offer a free slice of cake for the b/day boy/girl and recently stopped doing this? Is this why you were upset?
Anonymous on 2009-03-13:
Here's some useful info for the OP. Look at the Cheesecake Factory's web page. Then see FAQ's in the "About Us" section. You will see that you should have received one scoop of ice cream, free, with a candle and could have PURCHASED a slice of cheesecake, decorated for a birthday celebration. So, at the very least, you were shorted the ice cream. I personally like the Cheesecake Factory. They have great food. Unless they haven't updated their web page, it looks like they were in the wrong.
cherpep on 2009-03-13:
High quality food and service is usually what brings me into a restaurant - not generally a free piece of cake. Of course, I pay attention to prices too, but I will pay if the food and service are worth it. If a restaurant needs to make some cutbacks, and they see it making a difference to their bottom line, I see no problem in cutting back on some of the freebies (as long as customers are notified).
Starlord on 2009-03-13:
HELLLLOOOOO!!!!!! I am 62 years old, and every time I have ever celebrated someone's birthday at a restaurant, I have delivered a small cake to the restaurant ahead of time, and for a small fee, the restaurant staff would sing Happy Birthday. The only time I ever got somethinng for nothing was when Denny's had a promotion where you got a free meal for your birthday. They did check your ID closely, but you know as well as I do, how many people would suddenly have a birthday, unsupported by a Driver's License, etc. It has been my general experience that the only thing people will give you free is a bad time.
Principissa on 2009-03-13:
Old Fart, you are now on my hit list. I will be 29 this year. Remind me to send you the fruit cake for the holidays in lieu of the cookies.
old fart on 2009-03-13:
Princi... I could swear that you said you were 29 before... are we holding at 29...???

30 isn't the end of the world..LOL
DumdHead on 2009-03-13:
They do offer a cake and song at some locations graits at others it is for a charge. My wife subjected me to the song at the one in B-ham.
30 may not be the end of the worl but my mother is 27 with 29 years experience and I have been older than her for a few years.
Principissa on 2009-03-13:
I was born March 16, 1980, I'll be 30 in 2010. I'm only 28 for the next 3 days. Sheesh!!! :) This rotator cuff thing is making me feel like I'm 90 though, I had to have hubby do my hair and dress me because I couldn't get my undergarments hooked.
old fart on 2009-03-13:
It's tough when you can't reach higher than shoulder height and every time you pick something up, it feels like it weighs a ton...


This is the 2nd time I screwed up my rotator cuff..
Anonymous on 2009-03-13:
you got to stop fighting in the UFC OldF
Anonymous on 2009-03-13:
Princi. Try a chiropractor, if you haven't. My wife was set to consult for rotator cuff sx when a friend suggested it. I wasn't a fan of the 'spine poppers and needle twirlers' and made a lot of jokes about 'back-crackers'. She did some ultrasound and Rx excercises. Two months later, she was okay. I gained a bit of respect for their profession. OTOH, curing otitis media in an infant held by the mother while the chiro 'snap-crackle-pops' the mommy...LOL
Principissa on 2009-03-13:
LOL!! My step dad is a PT and he's going to give me some exercises to do. I have to go for an MRI next Tuesday to make sure it's not fractured. I'll try anything that will avoid me going under the knife. I can't be laid up for too long, I have a house to run! That and hubby really doesn't do the soccer mom thing very well. Watching him cart the kids to school, cook dinner, and do the chores makes me feel like I'm in a really bad episode of the twilight zone.
jktshff1 on 2009-03-13:
I actually find the cake and a song irritating and disrespectful of the other diners, especially at some of the mid to upper end places. Take your "birthday boy/girl to chunky cheese or one of those other places that have parties and let me eat my meal in peace.
jktshff1 on 2009-03-13:
Princi, Aside from the shoulder, enjoy the break while you can!!
I bet he has more fun helping you undress!!!LOL!
Anonymous on 2009-03-13:
BEST COMMENT jkt!! I share your curmudgeonly take 100%.
Principissa on 2009-03-13:
LOL jk on both comments!! He's like a live in nurse and maid all rolled into one. I've been trying to get him to wear my cleaning smock and bandanna but he won't do it.

It's always been my good fortune when we go out to eat to be sitting next to the person being sung to. Have you ever tried to have a conversation with 20 people badly singing (if you can even call it that) happy birthday?
jktshff1 on 2009-03-13:
Which one Doc? the comment about the parties or undressing Princi???LOL!
Anonymous on 2009-03-13:
GADZOOKS! I saw jkt's 'undressing Princi' comment on the m3s 'What's going on...' page and panicked. I didn't remember writing anything and I've had no 'big kid soda' today. If Princi's husband is taking care of her undressing needs, it probably plays out like it did at my casa when my wife had the same problem. There were no mattress rodeos until the bullfighter healed.
Principissa on 2009-03-13:
It's how it works though!! First time in 4 years we get rid of the kids for a night and I'm hurt. It never freakin fails!!
Anonymous on 2009-03-13:
If it's been four years, you're lucky your shoulder is hurt. After that long, foreplay is more like 'BRACE YERSELF'.
Anonymous on 2009-03-15:
Princi, going back to the chiropractor, they do help with shoulder injuries. I can attest to that. It took 2-3 weeks and then the pain was gone and has never returned. My chiropractor doesn't use the old school methods though--the jarring, bone cracking. Look for a chiropractor who uses the gentler methods and your problem may be solved quicker than you would imagine. It's definitely worth a try--before even considering anything riskier.
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Beware: Raw Chicken
Posted by on
WHITE PLAINS, NEW YORK -- I went to the Cheesecake Factory on Sunday, January 25, 2008 for dinner. I have no complaints about the service, the young lady was an excellent waitress. She even gave my son some bananas to snack on for free.

I ordered the Steak Diane with Chicken Madeira. The first thing I tried was the steak which was rare to raw in the middle when I asked for medium rare. It tasted good and I tried to overlook the fact that it was undercooked because I'm not one to complain in a restaurant. Next I tried the Chicken and thought it tasted a little mushy but again, I overlooked the fact that something may be wrong. The lighting in the restaurant was really dim and I couldn't see what I was eating at all.

I finally realized that the chicken was completely raw when I cut into it a second time and noticed the consistency of the chicken was completely mushy. I then cut through the entire piece and the slime that covers the chicken before you cook it was still on the chicken and it was completely RAW. Under the wrong lighting it kind of looked like cheese in the middle when I cut the whole piece of chicken down the middle. It was absolutely disgusting, especially considering I had eaten a piece. I was outraged and they tried to give me something else for free but I could not eat anything the rest of that night. I was so paranoid that I was going to get Salmonella poisoning that my stomach was in knots the whole night.

Beware of this Restaurant, look closely at your food before you bite into it and if you can't see what you are eating, DON'T EAT IT LIKE I DID! The Manager even came to our table and said it was absolutely disgusting in the light.
     
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Mistake in payment and the attitude of the manager
Posted by on
DULLES, VIRGINIA -- I went with my friend over at lunch to Cheesecake Factory at 21076 Dulles Town Circle, Dulles, VA 20166 on Jan 21, 2008. We received a bill for $26.04 for our lunch which my friend decided to pay in cash and I decided to use my credit card. My friend put $15 and I put my credit-card. When I signed the receipt for the credit-card, I did not notice (and I admit it was my mistake as I was busy talking to my friend who I met after a long time) that the amount was $26.04 and I put in $4:00 as tip and signed the receipt. While on my way back home, I realized that I should have been charged half the amount of $30.04 ($26.04 + $4.00)as my friend had put in the cash of $15:00 to the waiter Lisa. (I still have the receipt with me with the server name on it's top). I went back and explained to the reception and they made me talk to the manager. The manager heard but told me he cannot do much or revert back the credit-card payment that has been charged (instead of giving me any kind of assurance that he'll see what can be done etc). I said, I am not asking for that, I am asking for the $15.00 that went in the payment-folder which he can return after confirming with Lisa. He looked and said, he'll talk to the server. He goes and I see him going to different customers and kind of asking them how things were, instead of going and talking to Lisa.

After a while, he comes back saying he can't do anything as he can not ask for the money back from the server. I said that's OK but can I just talk to the server just to make sure that the manager believed what I was telling was the truth and I was not making it up. I also said that I am not going to ask the server for the money but I just want to talk to her. He refused and said he cannot let me talk to her. I believe he never went and talked to the server himself. Instead he kept on saying that he can talk to the server on my behalf but he cannot do anything else. I was pretty confident that Lisa. would remember since the episode happened may be an hour back. He totally refused to help me in any ways. I finally left telling him that he is doing a good business.

I don't know what else can I do here except let others know the way I was treated for a complaint I made. I know I am never going to the restaurant again. Just wanted to let people know that if someone doesn't appreciate your business, we are better off going elsewhere.
     
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chris513 on 2008-01-22:
this complaint is just a little cheesy
tnchuck100 on 2008-01-22:
Be careful, you are stepping into TheNewSheriff's territory.
MRM on 2008-01-22:
Or Hugh Jorgen territory.
chris513 on 2008-01-22:
I just couldn't help myself on this one...
Anonymous on 2008-01-22:
Sometimes you misplace money, sometimes it blows away and sometimes a loved one confuses your wallet with theirs *shrugs*. Whatta ya going to do. If it were me I consider myself a big tipper and move on. It's 15 bucks... Heck, I've blown more than that for a gram of baby powder. Take care my friend.
yoke on 2008-01-22:
This was not a very honest waitress. She knew exactly what she was doing when she put the full amount on the credit card.
Principissa on 2008-01-22:
I agree with yoke. She knew exactly what she was doing, and now she is going to deny that you gave her the cash so she doesn't get caught. That's terrible that she stole like that, but eventually she will get caught.
Anonymous on 2008-01-22:
I would contact CCF's home offices. I think the manager should have given you the refund just on principle.
yoke on 2008-01-23:
Did she think that she gave such great service that she was going to get a $19 tip on a $26 bill? I would contact the home offce and let them know what kind of employees they have working there.
Principissa on 2008-01-23:
This is what I do when I leave a tip, instead of drawing a line through the tip line or leaving it blank (which you should never do) I write Cash On Table. That way it's on the receipt that I left a cash tip. What she did was wrong and she should get in trouble for it. She stole money from a paying customer and that is wrong.
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On-line services
Posted by on
I had used the Cheesecake Factory.com to send one of their delicious Godiva Cheesecakes to my friend for his birthday. I ordered two weeks in advance to be delivered on a Friday (day before his birthday). It never came. Turns out that it was a FedEx error, they miss scanned it. It sat in Atlanta for 5 days (over the 4th holiday weekend). They delivered it while my friend was out of town, and left it in the Houston sun. Needless to say it was a puddle of mush after the dry-ice melted over the weekend.

They promised to send a replacement to be delivered on the following Thursday, with an apology letter. Well, with tracking number in hand, I checked with FedEx. They did NOT call it in as promised. It has NOT arrived. And NO apology letter has arrived either; nor have they bothered to answer any of my emails to their customer service department to ask WHY they did not get it out as promised! My friend cut his vacation short to get the mushy box off his doorstep, and be there to sign for the replacement cheesecake. Yet -- nothing has arrived.

I will NEVER use this site to send anything ever again. The Customer Service at the Cheesecake Factory is beyond poor. They do NOT answer complaints, they don't care that they screwed up ... again.
     
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MDSasquatch on 2010-07-09:
But their Orange Chicken is fabulous.
momsey on 2010-07-09:
Have you called them again to follow up on the replacement? Have you pursued Fedex to get some kind of refund? You said yourself it was Fedex's fault, not the Cheesecake Factory's. So why all the ire pointed at them? They definitely shouldn't have said they would do something they weren't going to do, but whatever means you used to talk to them the first time, you should call them and see what's up. Might have been a mistake on their part this time.
spiderman2 on 2010-07-09:
Momsey is correct, your beef is with FedEx. Why don't you try calling CF and talking to someone instead of sending an email. 1-800-330-2253. Also, your friend didn't need to return from vacation early to sign for the package, it states right on their website that no signature is necessary for delivery.
blackvooduugirl on 2010-07-12:
To Sasquatch: Their food IS delicious!!! Love everything on the menu!!!! (especially the cheesecake).
To momsey & spiderman: Yes -- I've called. I've emailed. I've tried everything. They just don't care and don't have the customer service skills you would expect a company of their calliber to have. The first shipping error was with FedEx -- the second was theirs. I was upset with the lack of trying to help me out. Their attitude was "oh well". When I broke down in tears from frustration -- then they offered to send the apology letter (which has yet to be received by the recipient to date).

Yes, my friend DID need to return early. They package their cheesecakes in a cardboard box surrounded by dry ice. They leave the package on the doorstep. Ever see what melted dry ice does in Houston heat? The first box was a melted, soggy, mess on the doorstep where the ants and other bugs had a field day. Their neighbors were not home - they couldn't get a hold of anyone to get it and try to salvage it. So....for the second one (which did arrive a day and a half LATER than originally promised) -- someone had to be there to get the box and at least get it out of the dry ice (melted dry ice makes food toxic).

Cheesecake Factory needs to work on keeping their promises. Apparently I am not the only one this has happened to -- but it will not happen to me again. I am done with their on-line service.

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Bad Service
Posted by on
So today me and my cousin decided to have lunch at the Cheesecake Factory. We went in we were seated promptly. Our waitress shows up and takes our drink orders.
We tell her also we just want wheat bread not the white bread she says OK. She comes back with our drinks and some bread, she brought us both white bread and wheat bread unlike we requested the wheat bread was stale. We asked her can we get a different batch of bread she said OK then I see her going in back of the bar area wondering around for ten minutes we see her, and I flag her down and remind her of the bread she said she forgot, I also asked for some ranch.

She comes back with hot bread and ranch so I dip the bread in the ranch, and the ranch tastes nasty. This other girls comes with our food and I tell her this ranch tastes odd she tastes the ranch and agrees and takes it back. She then comes back and says they on accidentally mixed the ranch with thousand island dressing. They bring us out another ranch OK. Then the manager comes and apologizes for the ranch and leaves. Even the food turns out to be sub par way over sauced we didn’t even get our drinks at leased comped for the service.
     
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yoke on 2009-01-27:
Sounds like you had very good service. Everything you requested to be fixed was and you even got an apology from the manager.
Anonymous on 2009-01-27:
Yoke I give them some credit for trying to make things right but stale bread and nasty ranch. give me a break that’s not good service.
ejack053824 on 2009-01-27:
Good service would have been a lap dance from the girls! LOL!
Anonymous on 2009-01-27:
In face that would be good service Ejack.
RestaurantGuy on 2009-01-27:
The server sounds as if she was a little weeded (term in the industry for being very busy) She dropped the ball on bringing you all wheat bread I give you that one. I find it hard to believe that another server actually tasted the ranch dressing at your table as this is a violation of health codes (at least where I work, but who knows it could be different where you live) The server brought you "fresh hot bread" and the manager apologized for the mistake. This does not warrant anything for free. If the food was sub-par as you say when you asked to see the manager again upon receiving the sub par food what did he/she say they would do for you. Just because someone made a mistake and forgot your special order on the bread it does not warrant anything for free. Now if you did not like your food and I stress here "you did not eat it (except for a few bites to determine you did not like it)" you should not be charged for the food but you are not entitled to anything else for free.
Anonymous on 2009-01-27:
I was surprised to when she tasted the ranch but she was taking it away as she did it so I didn’t make anything of it.
they don’t have to comp your food, but they should, stale bread and nasty ranch is grounds for at least drinks on the house. I have a friend who works at a restaurant he even told me they should have at least comped our beverages.
RestaurantGuy on 2009-01-28:
Wally in your post you said "This other girls comes with our food and I tell her this ranch tastes odd she tastes the ranch and agrees and takes it back." This sounds to me as if she tasted it in front of you at the table. If I am mistaken and read this wrong then I apologize to you. However I am sorry but you are not entitled to free anything regardless of what your friend tells you. Yes you should have gotten fresh bread and ranch the first time. In that we agree. However to say and I quote from you "they don’t have to comp your food, but they should, stale bread and nasty ranch is grounds for at least drinks on the house. I have a friend who works at a restaurant he even told me they should have at least comped our beverages" that is where we disagree. Stale bread equals you should have gotten fresh bread but to expect a free meal or at least free drinks I am sorry I do not agree with you. By the way what did the manager say when you told him/her you did not like the entrees and that they were sub-par? Now maybe a coupon for a discount on your next visit.. now that I would agree with.
Anonymous on 2009-01-28:
Meanwhile, back at the ranch...
Anonymous on 2009-01-28:
RG I didn’t complain about the food, Because this was the first time I got this particular dish maybe it comes like that. I usually always get the same thing at Cheesecake Factory. so it was not worth complaining about it, but it did seem over sauced a bit, and the sauce was to sweet for my taste.
RestaurantGuy on 2009-01-28:
As a restaurant owner that is the type of thing I would want to know. When you go out to eat yes things happen, we are only human like everyone else. We make mistakes. But to want something free if a small mistake happens is asking for to much. Now if you did not like a certain dish then I would not want you to pay for it. I want all of my patrons to try something new on my menu. If you never try new items you might miss out on that one dish that you might fall in love with and want to come back and get again. If you order something you do not like I will never charge you for it (as long as you do not eat the whole thing and then say you didn't like it) and I will get you something else that you will like. That is the way you find new dishes you love. Yes I agree your server was in the wrong when she forgot your special order and didn't give you the service he/she should have but to want something comped due to what you have posted is asking to much. Now I think you should have told the manager on duty about your dislike of the dish you ordered, as any good manager would have gotten you something else in place of it and you would have left happy with your experience
Anonymous on 2009-01-28:
having the whole meal comped is a bit over the top I agree now. But I still think beverages should have been comped as a good gesture. I’m polite and courteous to all waiters and waitresses and I know mistakes happen but restaurants should make a good gesture now and then to make a good impression on a customer. so he or she will continue to frequent the establishment. That’s just my opinion and I respect yours to but we will have to agree to disagree
RestaurantGuy on 2009-01-28:
I to respect your opinion. All I am saying is that yes mistakes happen. We are only human. To expect something for free when a mistake is made is not right. Should the manager on duty have comped your drinks.. that's there call. But to expect that in your words "But I still think beverages should have been comped as a good gesture restaurants should make a good gesture now and then to make a good impression on a customer. so he or she will continue to frequent the establishment" is like saying that if you get sup-par service at a car dealer or a clothing store you should get a free car or a free shirt as a good gesture to make a good impression. Now in no way am I dismissing your complaint, I just feel that if you have frequented any business, restaurant or other establishment in the past and have always been happy them cut them some slack before you start wanting something free or (and I know you didn't say this but I see it a lot on this website) saying I will never be back, as the good experiences will almost certainly outweigh the one negative you had. Now if the business continues to give you a sub-par experience use the strongest voice you have... your feet. Take your business elsewhere. Great debate Wally. You have gained my utmost respect Thank you
hello dolly on 2009-01-28:
I have just been to the Cheesecake Factory for the first time this last week and found the meals we ordered to be fabulous and the service was tremendous.
While I thought the drink prices were high ($2.79 for a soda)I didn't "look" for a reason to get it for free.
I will definitely go back because it was that good.
yoke on 2009-01-28:
wally, the server probably did not know the bread was stale or the dressing did not taste correct. Once it was brought to her attention she took care of it. That is good service. Why would a server serve stale bread and bad dressing on purpose as you seem to think happened?
Anonymous on 2009-01-28:
Yoke were did I say I thought she served it on purpose. I know its the fault of the people in the kitchen. I'm not blaming her for those incidents
Anonymous on 2009-01-28:
gee Wally,weren't you a little hard on the bea--eeeeerrr I mean waitress....j/k


I've never been to a CF,I wonder if we even have them in my area

Anonymous on 2009-01-28:
I'm sure you guys do D since the company is headquarter in Beverly hills with 200 locations
Anonymous on 2009-01-28:
yeah I just checked their website..They have a location in Sacramento.

I think I might just have to give em a shot
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What's Going On With Cheesecake Factory These Days?
Posted by on
ROCHESTER, NEW YORK -- Me and my husband are regulars at our local Cheesecake Factory Restaurant. We've been going there since the grand opening about 3 yrs ago and liked it even after we found a huge fly in my glass of water and a sharp piece of glass and my husband's plate! But two latest visits surprised us a lot.

First, my husband ordered Wasabi Crusted Ahi Tina and tuna looked very unusual. We had this tuna few times before, but that one was anything but Ahi. Looked different, tasted different. Not good at all. Manager was saying that's a "different cut".

During our last visit I got Shrimp Scampi where shrimps were buttered and fried (should be sauteed) with sticky overcooked molded in one huge piece angel hair pasta. My husband ordered Fillet Mignon and got a piece of Rib Eye with some fat cut out of it. Manager offered no apology, not much of explanation and claimed nothing has been changed in a recipe.

We do appreciate good cuisine and still can tell a difference between rib-eye steak and fillet mignon, between fried and sauteed.
Why make us look and feel like idiots?

No more Cheesecake Factory for us. Its time to support nice and small local restaurants with owners who really care and have respect for their customers.
     
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Anonymous on 2009-01-19:
they tried to pass off a rib eye as a fillet...nice

I don't believe we have this Cheesecake Factory where I live.
MRM on 2009-01-19:
Cheesecake Factory is bad for your wallet. $20 for a slice of pie.
Anonymous on 2009-01-19:
They are WAY overpriced. The cheesecake is good, but their food is as good as stuff you get at Bob Evans for a fraction of the price.
hubbard53 on 2009-01-19:
chessecake factory is typical "mall food" that is passed off as "classy".
Anonymous on 2009-01-19:
Our last visit to a CF will probably end up being our last (The Spectrum). The quality of the food itself has slipped a great deal from what it used to be. They are not priced for what you get at all. Even their bar has slipped, we were there about 11:00am on a Sunday and it took them three tries to make a decent Bloody Mary.

We have way to many choices around here that offer better quality food at much better prices.
Anonymous on 2009-01-19:

I usually get that chicken Madera at CF its quite good. But I have not been to one in over a year.
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Menu Item Described Incorrectly
Posted by on
GREENWOOD, INDIANA -- This was our first visit to the Cheesecake Factory in Greenwood, IN. I had previewed the menu by picking up a carry out menu because I have difficulty finding food agreeable to me. I decided on the grilled pork chops, because they were not described as having any extra sauces as most of the items did. When served they were covered in a sauce. When I asked the server what kind of sauce was on the chops she said NONE the flavor was just from the applesauce they were served with. I said no they were covered in a sauce. She sent a manager over. He said the chops were glazed with a maple bourbon sauce. I stated the menu didn't describe any sauce or glaze the pork tenderloin did. He asked me if I like the glaze. I told him no. He said I could order the item plain next time.

There will be NO next time. The menu should correctly described food. Either a restaurant cares about customer satisfaction or they don't. The facts in the case shows that management at Cheesecake Factory doesn't.
     
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dimplepie on 2008-04-21:
For cryin out loud, would you like a wamburger with your french cries!?!?
tander on 2008-04-21:
I like my porkchops with barbecue sauce but I agree when you're picky about food, they should say if it has sauce on it or any other seasoning because us picky eaters don't like all that extra stuff on our food.
MRM on 2008-04-22:
One slice of cheesecake will set you back $15.00.
spiderman2 on 2008-04-22:
I just looked at their on-line menu and the pork chops are described as "GRILLED PORK CHOPS Marinated Center-Cut Chops Served with Housemade Apple Sauce,
Mashed Potatoes and Fresh Spinach"
Marinated indicates that the meat was soaked in something to add flavor.
Principissa on 2008-04-22:
I actually read the online menu and they have no mention of a sauce or glaze on the pork chops. It just says they are marinated and served with applesauce and mashed potatoes. So it's a good indication that they are in fact seasoned. However, the server should have known exactly what they were marinated with so that you could have either asked for them plain or ordered something else.
basketcase1961 on 2008-04-30:
The online menu is not the same as the menu in the restaurant, regular or carry out. The in restaurant menus say nothing about the pork chops being marinated or that they have any sauce on them. I didn't see the online menu nor did I order from the online menu. However, my complaint wasn't about them being marinated. They actually had a sauce on the outside.
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inflexible attitude
Posted by on
FORT LAUDERDALE, FLORIDA -- If you go to Cheesecake Factory, don't you DARE ask to substitute an item. My wife asked to substitute a small garden salad for a potato side dish and was told NO! - no apology, just a Nazi-like NO!

I tried to complain to the management by a polite letter but they never even bothered to reply. I also complained at their web site and again no reply. They just don't care.
     
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tander on 2005-09-17:
They could have used better customer service and replied with" I'm sorry, but we don't offer substitutes", that would of shown politeness and everyone would have been pleased.
AZJEM on 2005-09-18:
I agree with you tander. I think that was the actual problem here. Not just the NO but the way it was said. There could have been a better way for the server to handle this.
Anonymous on 2005-09-18:
Tander, you should go there & fill out an application. Show them how it's done.
nbsp on 2005-10-10:
Another Cheesecake Factory complaint from an unsatisfied customer. I just recently submitted this complaint through their website "Contact Us" form (which isn't that easy to find... I wonder why)

We have been going to The Cheesecake Factory for a long time nationwide and are usually leave very satisfied with the food and service. Today, take out service was terrible.

It took over 40 minutes to get our food (2 sandwiches, and 1 appetizer). We were told it would take half the time. Please note that one person in our party was on their break who is employed at the mall and he gets a limited amount of time to purchase food and eat. He had to have his only break of the day extended due to the long turnaround time on your part. We did not have any unreasonable requests nor was it a big order. We even tipped the take out guy 20% when we put our order in and paid. We soon regret it. People who had ordered after us came and shortly left with their food while we sat there patiently.

When we received our food the take out guy did not even apologize nor express any sympathy for the delay. In this case especially, time was money for one of us who didn’t even have enough time to finish his food. The order was incorrect, the warm sandwich was cold and we were not given the proper utensils and condiments.

Not only have you lost our business, you are losing our family and friends’ business as well. We paid a good amount of money; we expect to get good service and a good meal in return. Thank you for you time.


When considering to eat at Cheesecake Factory PLEASE, PLEASE, PLEASE reconsider. You are so much better off eating else ware. Somewhere that acually appreciates your business!
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