My Son's Birthday
WALNUT CREEK, CALIFORNIA -- I brought my son's buddy and my son to eat at the WALNUT CREEK, CA Cheesecake Factory because it was the buddy's 16th birthday. I could not believe that they did not acknowledge it after we let them ... read full review35 Replies - Latest reply on 03/15/2009
So today me and my cousin decided to have lunch at the Cheesecake Factory. We went in we were seated promptly. Our waitress shows up and takes our drink orders.
18 Replies - Latest reply on 01/28/2009Add reply
We tell her also we just want wheat bread not the white bread she says ok. She comes back with our drinks and some bread, she brought us both white bread and wheat bread unlike we requested the wheat bread was stale. We asked her can we get a different batch of bread she said ok then I see her going in back of the bar area wondering around for ten minutes we see her, and I flag her down and remind her of the bread she said she forgot, I also asked for some ranch.
She comes back with hot bread and ranch so I dip the bread in the ranch, and the ranch tastes nasty. This other girls comes with our food and I tell her this ranch tastes odd she tastes the ranch and agrees and takes it back. She then comes back and says they on accidentally mixed the ranch with thousand island dressing. They bring us out another ranch ok. Then the manager comes and apologizes for the ranch and leaves. Even the food turns out to be sub par way over sauced we didn’t even get our drinks at leased comped for the service.
GREENWOOD, INDIANA -- This was our first visit to the Cheesecake Factory in Greenwood, IN. I had previewed the menu by picking up a carry out menu because I have difficulty finding food agreeable to me. I decided on the grilled pork chops, because they were not described as having any extra sauces as most of the items did. When served the were covered in a sauce. When I asked the server what kind of sauce was on the chops she said NONE the flavor was just from the applesauce they were served with. I said no they were covered in a sauce. She sent a manager over. He said the chops were glazed with a maple bourbon sauce. I stated the menu didn't describe any sauce or glaze the pork tenderloin did. He asked me if I like the glaze. I told him no. He said I could order the item plain next time.
6 Replies - Latest reply on 04/30/2008Add reply
There will be NO next time. The menu should correctly described food. Either a restaurant cares about customer satisfaction or they don't. The facts in the case shows that management at Cheesecake Factory doesn't.