HELENA MT, MONTANTA -- I purchased my 2008 Chevrolet with 24,000 miles on it which meant there was still some warranty. To make a long story short, when the car was dead one morning (it was the battery gone wrong) - I called the Chevy dealership in Helena, Montana. They kindly reminded me that I could call the Chevrolet Roadside Assistance 800 number, which I did. They sent a truck within 20 minutes to jumpstart the battery. Roadside assistance monitored the process with electronic messaging. I was then able to take the car to the dealer where the service department looked at the car, discovered a loose battery cable, and sent me on my way, amazed and impressed. Cost? $0.00.
ATLANTA, GEORGIA -- Have called Chevy roadside assistance twice first for dead battery in a medical facility parking lot -2007 Chevy HHR at lunchtime in Atlanta and told me truck would be there in an hour and they were there in 40 min and had me up and going in 5. Second time at 2:20 AM my daughter had both tires on the passenger side blow simultaneously and the again told me an hour and were there in 20 min loaded my car on a flat bed and asked if I needed a ride.
They could not have been nicer or more prompt - both times the called me back with expected time within 4 minutes and the tow truck driver actually contacted me 10 min before they showed up to clarify my location - pleasantly surprised.
COLORADO -- We were on a road trip in our brand new 2008 Chevy Tahoe (odometer read 2800 miles). At 70 MPH the right rear Bridgestone tire blew. The road was clear and no road hazards were encountered. Previous to the catastrophic tire blowout, all four tire pressures checked out at 31/32 PSI on the digital gauges on the dash. Upon inspection of the tire, the treads and interior of the tire had no punctures or damage of any sort. The exterior wall of the tire was completely disintegrated. At the time of the blowout, we were on a very fast, busy highway.
Fortunately, I was able to maintain control of the vehicle and get the vehicle to the shoulder of the road. The alloy wheel was destroyed by the tire separating and riding it a few lanes over to the shoulder. First step: Press the OnStar button! Unfortunately, once OnStar determined that our family was safe and police/rescue were not required in this case, they transferred our call to Chevrolet Roadside Assistance.
Long story short, we spoke with 6 people and after three hours there was still no tow truck. As we sat and waited for a tow truck, I called everyone I could think of for assistance, the dealership we bought the car from, the dealership where the vehicle was to be towed, Chevrolet Roadside Assistance, the insurance company, etc. Chevrolet Roadside Assistance simply assured us that a tow truck was on its way.
Finally, my husband and I got out of the vehicle with the owner's manual, figured out the tire changing apparatus and spare tire (recommend if possible that you remove those parts and learn them in warm weather), got down in the mud while it was snowing and changed the tire. This was a very dangerous road with a very small shoulder. Fear and frustration was very real at the time. Of course, we've changed tires and done automotive work in the past, but my husband is 60 years old so we thought we'd purchase a highly rated vehicle with OnStar for protection and safety.
** at Chevrolet Roadside Assistance admitted there was confusion on their side that led to no tow truck showing up. This situation was so bad, that we have lost confidence in Chevrolet Roadside Assistance. I am very surprised that OnStar did not maintain ownership of this report (much like a case manager) until the needed assistance was delivered. By the way, the dealership stated that the tire did not malfunction and that a road hazard was encountered which caused the blowout.
While my husband and I are admittedly not tire experts, there was not one puncture or interior damage that could be detected. We are keeping the tire and having it analyzed by a third party in the event this is another Firestone fiasco. Our OnStar and Chevrolet Roadside Assistance will not be renewed.