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22 Reviews & Complaints

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Poor Quality
Posted by Lmj on 04/07/2009
There is no longer a number you can contact to let consumer affairs know the quality of tuna being produced by their employees. Now you expect someone to write a letter and send it to whoever, wherever. How convenient for you. By the way, my complaint was that your CHUNK white tuna is pure mush. No pieces of tuna at all. This has been an ongoing problem for several years. I decided to call customer service and let them know, AGAIN, about the problem, so they could look in to it again, So much for the consumer!! I will buy Starkist from now on, goodbye.
     
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Posted by Anonymous on 2009-04-07:
I think this is a problem now with all canned tuna. Several months ago, I opened a can of Starkist and it was 'mush' as described. A few weeks later, I bought Chicken of the Sea and it was also mush. Went back to Starkist...that's right, mush. Tried Chicken of the Sea again...big chunks, very nice looking tuna. I wonder what's up.
Posted by Principissa on 2009-04-07:
I've been buying the pouches of Starkist for hubby's lunches and they are a lot better than the can. They cost a little more, but I'm actually paying for tuna, not something that resembles cat food. Try the pouches.
Posted by madconsumer on 2009-04-07:
http://www.chickenofthesea.com/contact.aspx


Chicken of the Sea International
P.O. Box 85568
San Diego, CA 92186


on the link, there is a formatted form to enter your info.

simply go to http://www.chickenofthesea.com/contact.aspx
Posted by Anonymous on 2009-04-07:
I may try the pouches again. A bit more expensive as I recall. Maybe their putting their better product in pouches and putting the mush in cans. It really pi$$ed me off when I went to drain a can, and half of the tuna squeezed out like toothpaste and went down the drain.
Posted by madconsumer on 2009-04-07:
the pouches do not need to be drained.
Posted by Principissa on 2009-04-07:
I just gave up on the cans for that same exact reason! Hubby likes to take tuna salad for lunch at work and all I was getting was mush. It made the bread soggy, I just wasn't happy at all. I have no problem at all with the pouches.
Posted by Starlord on 2009-04-08:
there was a post the other day about Bumble Bee tuna being better than the other brands in this respect. The person who wrote the response seems to be someone who works in a tuna packing plant, and explained why tuna sometimes becomes mush due to the machine that packs it.
Posted by ELI416 on 2010-10-10:
Wow, I hadn't realized this has been an ongoing problem... Every can of tuna "Chunk white or regular tuna has been mushy!
I have had better generic brands.
Posted by TexasBirdGirl on 2011-04-13:
I called them @ (858) 558-9662 and they were VERY helpful. The woman told me it happens on occasion due to the processing and cooking of the product. The gelatinous mas is caused by the vegetable broth. They want to know when it happens, so they can pin point the plant,and the problem.
TBG



Posted by Susie on 2012-03-14:
I found I thought at first, Tuna tooth(looks like one) in my can of tuna.I checked online at pics and found out was part of the vertebrae.Couple days later same thing happened..they are very sharp.I had one in my mouth, but felt it and did not swallow it, thank goodness!This is the last time I'm buying a can of Van Camps Chicken of the Sea Tuna!!
Posted by Trish on 2013-07-31:
I bought a can of Chicken of the Sea Premium Crab Claw. It still had 6 months on the expiry date when I opened it - I had it in my fridge for a month or so. When I opened it the lid was a little disteneded and the crab was evidently off. I have filled out a complaint on the website and tried to call but no luck so far. I really would like a coupon for a new can.
Posted by cindy on 2013-08-02:
terrible terrible strong distgusting fishy odor when I opened the cans. It was terrible and fish doesn't smell like that unless it's OLD. I just left a message with consumer affairs listed above so we'll see if anyone cares enough to follow thru. That was Chicken of the Sea chunk white albacore tuna in water
Posted by Sally on 2013-08-27:
I opened 3 cans of Chicken of the Sea chunk white albacore in water last night and at first glance the color of the tuna seemed a bit off. I went ahead and added ingredients for tuna patties, but decided to taste it before frying them up. Sure enough, the taste was off too, so I threw it all away. Looking online, I see there's been a recall due to faulty sealing, but not for the expiration date I have, which was 6/17. I also noticed the mushy texture. Maybe I'll try the solid white albacore, but after last night, it's put me off tuna for awhile.
Posted by Jo on 2013-11-16:
I paid for solid white tuna and got brown mushy tuna instead. I looked on the side on the Chicken of the Sea Tuna can, it had a 2010 date on the can. False advertising for one thing when passing off Tuna that is not what we paid for. Time for a class action law suit.
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Shells in canned white crab meat
Posted by Buns on 12/23/2006
I purchased two cans of white crab meat, which is quite expensive. I tasted a bit to see how salty it was. It was full of shell. I kept on tasting several bites and each and everyone had so much shell that it crunched when I tried to chew. I had to discard both cans and there went my seafood gumbo.
     
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Posted by Anonymous on 2006-12-23:
That is gross and you are right crab meat is too expensive to have it full of shells.
If you haven't already to go their website http://www.chickenofthesea.com/contact.aspx
and complain. I have had good luck getting refunds for bad product this way in the past, plus they should know about all the shell.
Good luck.
Posted by Anonymous on 2006-12-23:
I'd have saved the receipt, and taken the uneaten portion back to the store, I've had a lot of luck doing that.
Posted by Anonymous on 2006-12-24:
Buns, that sucks in a bad way and I will never buy Chicken of the Sea thanks to you. I hope you have a merry Christmas anyway
Posted by Shakra on 2006-12-24:
You should buy crab legs instead. It would taste so much better. Mmmm...crab legs.
Posted by Anonymous on 2006-12-24:
Mmmmmmm...Alaskan King Crab Legs! Where's the party, Shakra?
Posted by Anonymous on 2006-12-24:
This would never have happened when Charlie Tuna was alive. He kept the standards high. If you don't believe me, ask any mermaid you happen to see.
Posted by Anonymous on 2006-12-24:
Yeah, it was a shame when the dolphin ate him.
Posted by Shakra on 2006-12-25:
emt_c - at my house. I just bought a new steamer. Can't wait to try it out. Oh, yeah...I got it so I can steam healthy foods, not ones with drawn butter.
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Tuna Fish
Posted by Smokey59 on 12/16/2008
I agree with another writer. Purchased a multi can pack of chunk light tuna and it is so watery that it cannot be strained without losing the tuna that is there (my cats like it- their tuna juice is a lot chunkier). Tuna fish salad for sandwiches comes out like tuna soup with celery and onion. Tuna casserole, the entire can went in, forget straining it.

Whatever process they are using now for packing the cans is not working for those of us who eat tuna on a regular basis.
     
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Posted by azspots on 2008-12-16:
Forget the cans, get the stuff in the pouches. Yes, it IS more money....but, it also is flakey and not watery.
Posted by Principissa on 2008-12-16:
Totally agree! Hardly any liquid in those pouches. You are paying for actual tuna, and it's well worth it.
Posted by Anonymous on 2008-12-16:
While the pouches "net" more actual tuna, when I strain the tuna out of the can, I don't end up with a watery mess. What are you straining it with a deep fryer basket?
Posted by Anonymous on 2008-12-16:
Weird. I haven't had any tuna in a few months, but I buy the albacore in the can from Trader Joes and have yet to find the "watery tuna" problem. I won't be buying Chicken of the Sea. Thanks for the warning.
Posted by Anonymous on 2008-12-16:
Smokey, try opening the can then putting it under running water and pressing out the water from the tuna with the top of the can.
Posted by Anonymous on 2008-12-16:
That's how I do it, ZZ, without the running water.
Posted by Anonymous on 2008-12-16:
I hear you MissM. If you get the kind in oil it's best that you run the water.
C'mon Smokey, this is "Kitchen 101" stuff.
Posted by madconsumer on 2008-12-16:
contact the manufacturer, often times they will send you free coupons for a different product.
Posted by Anonymous on 2008-12-17:
Is it just coincidence that once they went 'dolphin free' these problems started occurring?
Posted by jktshff1 on 2008-12-17:
c2o..interesting
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Crabmeat
Posted by Bad Crabmeat on 01/21/2010
I purchased a can of Chicken of The Sea White Crab and upon opening the can, I stared at its content and couldn't believe what I saw. It looked like white oatmeal or farina cereal!! I then tried some with a fork - no taste. Then I heated it in a fry pan with melted butter - still no taste. Once passed the crunch of the bits of shell in the crab, I was hard pressed to decide whether to keep eating it or dispose of it.

I strongly suggest Chicken of The Sea cancel their Vietnam contract and discontinue this product. Just a thought -
     
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Posted by Anonymous on 2010-01-21:
I suggest you remember that a crab has a shell and is not a flaked meat. Was it REAL crab or imitation crab meat? Buy another can if you want crab meat or stick to the real deal.
Posted by goduke on 2010-01-22:
Crab meat in a can? Ewwww.
Posted by spiderman2 on 2010-01-22:
I don't think there is any crabmeat in a can that I would eat straight out of the can. I buy is occassionally for a seafood dip and no matter what brand, you need to pick the shells out. If you want decent crab meat it isn't going to come out of can. You get what you pay for.
Posted by Starlord on 2010-01-22:
I have not seen crab in a can. My wife is allergic to shellfish, and I saw firsthand what happened when she was splashed with room temperature crab juice. If I want crab for salads or something, I get the krabmeat artificial crab.
Posted by Anonymous on 2010-01-22:
Star, you can get minced Clam in the can and while it tastes awful it is much better tasting than eating SOAP (imitation KRAB). Yuck!
My Sister and oldest Daughter are allergic to shellfish as well.
Posted by Starlord on 2010-01-22:
ZZ, I can sympathize. That crab juice landed on her arm when I broke the shell, and it looked like someone had poured battery acid on her. Large red welts popped up wherever the juice hit her. We live in Washington now, and crab is very available, when we can afford it.
Posted by Anonymous on 2010-01-22:
Lucky you Star, for living in Washington. Still a delicasy for me in Colorado.
My Daughter was like 5 or 6 when we were eating Shrimp. She started rubbing her eyes and the next thing we knew, her face was "beet red!"
Scary!
Posted by Nohandle on 2010-01-22:
Starlord, I have a friend allergic to shellfish and it wasn't a pretty sight to witness when she had a reaction her first time after so many years of enjoying it.

I don't remember seeing crabmeat in a can because I've not looked for it, but have bought shrimp in a can for a shrimp mold. Some substitute the crabmeat with what appears to be the same recipe. I have had crab cakes and I expect that calls for the canned as well.
Posted by Anonymous on 2010-01-22:
This is a decent brand.

http://www.phillipsfoodservice.com/foodservice-products/ProductsSearchDetails.aspx?productClassificationId=13&itemNumber=15113
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Van Camp's Chunk Light Tuna In Water
Posted by Magickhart1976 on 10/22/2007
I was extremely upset with this product. First, it was unbelievably WATERY. I had to open 2 cans that should have equaled 1 can. Second, I had found SEVERAL BONES. Third, there were FISH SCALES in it!!! What kind of product are they selling here?? Yes, I understand it is a generic brand, but please!!

What I had opened seemed ok for CATS… NOT PEOPLE!

     
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Posted by Principissa on 2007-10-22:
I buy the tuna in the packets rather than in the can. There is less liquid and the tuna tastes fresher. It's a little more expensive, but I get more for my money.
Posted by Anonymous on 2007-10-22:
It's a sad fact of life that undesirable parts of fish may go undetected during processing. Btw, while "Chicken Of The Sea Tuna" isn't a "high end" brand it is not "generic" either.
Posted by Anonymous on 2007-10-22:
My GF says Chicken of the Sea is nothing more than tuna slurry. She too started buying it in packets and only white albacore. I give this review two thumbs up.
Posted by Anonymous on 2007-10-22:
Consider the source........
Posted by Anonymous on 2007-10-22:
MMMMM.Fish Scales.MMMMM
Posted by Anonymous on 2007-10-22:
Did you file a complaint with Charlie the tuna ?
<;O)
Posted by CrystalSword on 2007-10-22:
We also buy the packets, they are easier to store and you get more for your money, Starkist is still my favorite and I usually get a good deal on it with coupons I get in the paper.
Posted by moneybags on 2007-10-22:
Only buy solid white albacore in water from any brand. Costs a little more, yes, but instead of 1-2 sandwiches, you'll get 3-5, depending on how big they are.
Posted by jenjenn on 2007-10-22:
Ha...ha Too Good To Be True...LMFAO...

We but the packets as well. They do seem fresher.
Posted by Magickhart1976 on 2007-10-22:
Wow... Allot of responces!
We have to watch our spending so I try to keep things as cheep as I can. The brand I had gotten was VANCAMP'S and is made by Chicken of the Sea... It is sold in Dollar General stores as a cheeper brand that goes only for $0.60 per can. So much for cutting the cost for tuna... Never again! Thanks everyone!
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Bad Tuna, Coward Company
Posted by Lesley1 on 04/05/2007
The product is chicken of the sea chunk white alacore. This is some kind of tuna that is floating in a can of gelatiny glop. Awful to look at let alone eat. The can does not state where this fish came from and the company is one of those coward companies that has no address or phone number on their website. They ask you for all of your personal information and give you non of theirs. No more COTS tuna for this shopper. Buyer beware.
     
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Posted by Paks on 2007-04-05:
Straight from the "Contact Us" Web page ( http://www.chickenofthesea.com/contact.aspx )

Chicken of the Sea International
P.O. Box 85568
San Diego, CA 92186

And besides did you look to see if the tuna was packaged in Water or oil? Oil would look as you described.
Posted by Anonymous on 2007-04-06:
Les, maybe you should try the ALBACORE TUNA instead. It is pretty good when packaged in water. I find it hard to believe that you couldn't find a way to contact them as well.
Posted by Skye on 2007-04-06:
Sounds more like a can of cat food!! Not that there's anything wrong with cat food when it's for your cat.
Posted by Ponie on 2007-04-06:
'The can does not state where this fish came from...' From the sea. It's on every label.
Posted by DebtorBasher on 2007-04-09:
I buy Albacore Tuna because it seems to be cleaner...but I still have to pick through it with a fork and check for those nasty little veins you find in tuna. I never buy tuna in resturants because I know they don't clean it like I do.
Posted by BSemler on 2008-05-20:
I just had the same thing. We bought chunk white tuna in water and it was a gel mess. You couldnt drain it either from pressing on the lid or squeezing it. It has really turned me away from tuna.
Posted by tellit on 2009-03-06:
I agree that this product is just nasty! I had to throw out four cans. Forget about adding any other ingredient. Just to look at it made us sick! Didn't even seem like water. Just as you said a gelatiny glop!

Never again!!
Posted by BokiBean on 2009-03-06:
You would freak at canned salmon. It still has the bones in it.
Posted by Anonymous on 2009-03-06:
You don't like Salmon Croquettes, Boki?
Yes, the canned stuff is a downgrade but if you are "kitchen savvy" like me (I'm joking) it can be a decent part of a meal. Some have it for breakfast.
Posted by BokiBean on 2009-03-06:
zz..I love them! But only if mama makes them. The canned salmon I keep at the house is only for cat treats and hurricane food storage. :D
Posted by Anonymous on 2009-03-06:
You'd love the canned Mackeral (sp?). Talk about kitty food.
Posted by BokiBean on 2009-03-06:
*purr*
Posted by foxy on 2013-07-01:
you buy your tuna from Vietnam or other bad countries to buy fish from. San Diego only packs the crap you sell
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Solid White Tuna Mush,overpowering Smell
Posted by Carolep1958 on 04/24/2013
Bought a four pack of solid white tuna. Opened and it looked like mush and the fish smell was overpowering.

I had some in a salad, but my husband refused to eat it in a sandwich because of the smell..I called the tuna council and Chicken of the sea but only got to leave messages.
     
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Posted by Bill on 2013-04-24:
I don't know what it is with can tuna but it's all bad now. Apparently they are using part of the fish they used to throw away.
I only buy tuna in the vacuum packs and only albacore. So far they have been really good although a lot more expensive then the cans.
Posted by Tezrien on 2013-04-24:
You need to read this story and take that tuna back to the store. There was a massive tuna recall early last month due to the cans not sealing correctly.

http://abcnews.go.com/blogs/health/2013/03/08/bumble-bee-expands-tuna-recall/
Posted by BigAl on 2013-04-25:
This absolutely amazes me. Never ever eat anything that is suspect to your senses. To do this just lacks basic common sense. I hope this gets past the censors because it needs to be said.
Posted by urse on 2013-09-06:
I wish I had seen this site before I purchased all the cans of tuna I did last week. I stopped buying Chicken of the sea tuna a few years back, cause of the same issues, and like an idiot, cause it was on sale, I did it again!!!!, but really didn't realize how many people are having/have had all these issues with the tuna. You pay extra for the WHITE, ALBACORE....and as I see, everyone is already aware of alllllll the sheer garbageeee in those cans!!!!! I had a quarter of the can loadeddddd with scales!!!!!!, skin, garbage!!!! omg simply disgusting!!!!!!!!
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Misleading info. given on a scheduled service appointment early this year by the scheduler
Posted by Cherianderson on 03/01/2013
I am on hold now for 22 minutes with the service wait to speak with a supervisor when I told a lady that I had a service contract on my Sears appliances and she told me that I didn't and I told her that the gentleman that had sold it to me on 1/31/13 told me that it covered all of my appliances since I had a clothes dryer that squeaked once in awhile and I had ask if they could look at both and he told me that they could. When the service tech. came he told me that wasn't true and unfortunately he couldn't repair washer. I was she didn't care what he said the supervisor would tell me the same thing. I feel that I should at least had the opportunity to speak with someone in a supervisors position. I at this present moment have been on hold for 32 minutes and I am going hang up since I believe that what your service person is leaving me on hold so I won't stay on the line and they won't have to deal with a problem. As a life long customer of Sears Kenmore appliances I am very disappointed with this service and situation. I hope someone will reply to this email.

It has been 36 minutes now.

Alfred Anderson
     
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Posted by trmn8r on 2013-03-01:
The best way to get a solution is via phone, in my opinion. Yes, it can take a long time, but in my experience it works best. I have a speakerphone land line, so I hang up the handset and listen to the speaker until they pick up.

I couldn't understand exactly what problem you are having. Your dryer squeaks, and there may be a problem with a washer. It sounds like a service tech told you that whatever problem you are having, it isn't covered.

Exactly what problems are you experiencing, and what explanation did the service tech give for their repair not being covered? Good luck.
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Solid White Tuna -- NOT Solid
Posted by Sloyka on 07/23/2012
SAN DIEGO, CALIFORNIA -- Not once, not twice, but all too often, the Chicken Of The Sea solid white tuna is pure mush. All it's good for is a tuna sandwich mixed with mayo. cannot use it for salads or for just the solid tuna people purchase it for. I have bought my last can of Chicken Of The Sea. Onto other brands. Frankly, the most solidly consistent solid tuna I have found is believe it or not, Shop Rite brand.

And now that Chicken Of The Sea has removed a phone number where they can be reached, they have really lost me. Do they think people are going to waste more money, a 45 cent stamp and more time on their sub-par product? They are "plenty of other fish in the sea".
     
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Posted by DebtorBasher on 2012-07-23:
Here is their phone number for their headquarters:
Phone (858) 558-9662


Posted by trmn8r on 2012-07-23:
I was curious about the telephone number, and I see that they don't appear to have had one on the can for 4 years now:
http://www.23hq.com/dandv/photo/3579296

I'd call the number Basher gave and give them a solid piece of your mind.
Posted by DebtorBasher on 2012-07-23:
I checked on my can of Chicken Of The Sea Salmon I have and there is no number on there either, just the address and website.
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Eating sad with crab meat mush
Posted by Nancy738 on 02/09/2012
SAN DIEGO, CALIFORNIA -- Upon opening the can chicken of the sea crab meat I couldn't believe my eyes, someone or something must have regurgitated into the can. Not only was the appearance unappetizing but the tiny bit I reluctantly tried was crunchy with either sand or bits of shell. Forget the taste, I didn't even go that far! Another important complaint, had I seen the product was from Thailand I would not have purchased it, from mow on I'll be more diligent nor will I buy any product from this company again.
     
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Posted by Anonymous on 2012-02-09:
Crab in a can sounds unappetizing as it is
Posted by Ben There on 2012-02-09:
What's wrong with Thai crab?
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