I am not a frequent shopper at Chico's. However, when I do purchase from there I am generally satisfied. I went to their outlet store about 60 days ago. I decided to return one of the items I bought to a retail store close to my home. When I went there they said item purchased at the outlet store can only be returned there. Unfortunately, the outlet store is 50 miles from my home. I waited until I was going to be in the area again near the outlet store and I just went there. To my surprise and amazement, their return policy is 30 days for return or exchange, Since it was past the 30 days I was not able to return the item. Most stores are very generous with their return policy, and I could not believe Chico's would not at least offer a merchandise credit, which I would have been very happy to receive.
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Poor Customer Satisfaction Policy
Posted by Hvera921 on 03/03/2012
SAN ANTONIO, TEXAS -- I am a long-term Chico's customer. I purchased several hundred dollars of clothes in October at I10 & Huebner Rd location in San Antonio. This week (1st week of March), I wore one of the jackets and realized the jacket's arm in-seam had completely come apart in shreds, making the jacket completely unusable. I probably had worn that jacket 3 times total. I returned the jacket to Chico's expecting that I would receive what I had paid for the jacket or pretty close to it. I didn't have the receipt since the jacket had been purchased in October and I had worn it; I didn't think I would have a need to return it (I have never had a quality problem with Chico's clothing before this). I was disappointed to find out that the store keeps no records of purchase after 90 days, so I was given only $45.00 for the jacket which was it had been marked down to. While I understand I did not have the receipt, I would have thought Chico's would have been more interested in keeping their customer's happy by giving me the full amount that the jacket was worth. The store manager stated there was nothing she could do, Too bad; now I'm giving my $45 credit to someone else to use & will never shop at Chico's again