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Poor Customer Satisfaction Policy
Posted by on
Rating: 1/51
SAN ANTONIO, TEXAS -- I am a long-term Chico's customer. I purchased several hundred dollars of clothes in October at I10 & Huebner Rd location in San Antonio. This week (1st week of March), I wore one of the jackets and realized the jacket's arm in-seam had completely come apart in shreds, making the jacket completely unusable. I probably had worn that jacket 3 times total. I returned the jacket to Chico's expecting that I would receive what I had paid for the jacket or pretty close to it. I didn't have the receipt since the jacket had been purchased in October and I had worn it; I didn't think I would have a need to return it (I have never had a quality problem with Chico's clothing before this). I was disappointed to find out that the store keeps no records of purchase after 90 days, so I was given only $45.00 for the jacket which was it had been marked down to. While I understand I did not have the receipt, I would have thought Chico's would have been more interested in keeping their customer's happy by giving me the full amount that the jacket was worth. The store manager stated there was nothing she could do, Too bad; now I'm giving my $45 credit to someone else to use & will never shop at Chico's again
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User Replies:
Anonymous on 03/03/2012:
Without the receipt, the store has no idea what you originally paid for the jacket. They have to refund you the price that the jacket is now. Since its almost spring, the jacket is probably on clearance which is why you only got $45 back.
BigAl on 03/03/2012:
since the jacket now sells for $45 it sounds like you could have exchanged it or received a credit for the current selling price. You chose the credit. What am I missing here?
this is right on 03/04/2012:
if you don't have a receipt they cannot verify what you really paid for it. therefore you pay current price.

otherwise someone could buy it today at $25 but claim they bought it 3 months ago for $100 to try to scam the store out of 75 bucks.
Kristev on 03/05/2012:
Besides. You did wear it. And you didn't keep the receipt. They have no way of knowing that you even bought it there, or that you even bought it to begin with.

Returning a worn item is a crime, by the way, unless the item breaks within a day or two. Not several months.

You should think yourself lucky they refunded you anything.
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Return Policy
Posted by on
I am not a frequent shopper at Chico's. However, when I do purchase from there I am generally satisfied. I went to their outlet store about 60 days ago. I decided to return one of the items I bought to a retail store close to my home. When I went there they said item purchased at the outlet store can only be returned there. Unfortunately, the outlet store is 50 miles from my home. I waited until I was going to be in the area again near the outlet store and I just went there. To my surprise and amazement, their return policy is 30 days for return or exchange, Since it was past the 30 days I was not able to return the item. Most stores are very generous with their return policy, and I could not believe Chico's would not at least offer a merchandise credit, which I would have been very happy to receive.
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Anonymous on 08/25/2010:
This is why it's always important to read the return policy printed out on the receipt. I can understand why a retail location wouldn't take a return from an outlet location. Maybe you can give the item to someone as a gift or donate it to charity?
SaMoore on 08/26/2010:
+10 JC. I have found that 30 days is the standard return policy for most clothing stores. And I completely understand why you could only return to the outlet store as well.
Ytropious on 08/26/2010:
Personally I don't even associate the outlet with the non outlet counterpart. I never assume one will take back the other's items. Outlet usually means "end of the line".
Drfp on 11/04/2013:
An outlet is owned by the same company as the mother store, it is simply branded differently. If you can return merchandise from the website, why not from the outlet? As for the excuse that 30 days is standard, many firms have a longer limit or no limit, especially for gifts. If an item is bought on Black Friday to be given at Christmas, it often could not be returned under a thirty day policy.
GKF on 11/26/2013:
A 30 day policy stinks. Moral of the story..."No Christmas shopping at Chico's).
I'm glad they can be so independent....However, so can I.
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