Children's Place Consumer Reviews

DALLAS, NEVADA -- Their return policy is a 45 day limit. If you are shopping in November for Christmas gifts, and something needs to be returned after the Holidays, you are out of luck. No exchanges or store credit! If they send you an email encouraging you to take advantage of sales, and you want to purchase and save items for birthdays and those birthdays fall on a day that throws the 45 day return period out the window, you are out of luck as well. So you can't really take advantage of sales.

Anything that needs to be exchanged is wasted money. You will have to buy everything close to the date of the event and the person receiving the items needs to make any return ASAP. How inconsiderate. I have 7 grandchildren and will never shop there again. Gymboree is very customer oriented so I will stay with them from now on.

HOUSTON, TEXAS -- Do not get the credit card... The terms of the credit card are horrible. If you are 1 day late it is a $35 late fee in addition to that the finance fees is crazy. I made a purchase on 01/04/2017. I continue to pay fees until 08/23/2017 and assuming fees in 09/2017. I wrote them because I closed the account in 07/2017 and the credit card still continue to assess fees. I am going to overpay the fees to keep my credit straight but just be mindful I am paying on a closed account. An account where the balance on the account was an amount in which I paid. DO NOT GET A CHILDREN'S PLACE CREDIT CARD.

NEW JERSEY -- Worst experience with the customer service. The Contact Us number has a minimum 25-30 min wait time not matter what time or day you call in. The customer service agents are not able to resolve the issue on the spot. All they will do is escalate and moreover the customer doesn't have any visibility over the escalations. No emails confirmation, no progress details, no update.

The only way to know the updates is call back in on the contact us hotline and wait for at least 30 min to talk to an agent. Worst customer service ever in this age, where things should move faster with all the technology in place. These guys have a definite looooong way to go to be at par with their competitors.

I had purchased a gift card, which was misplaced. All I requested is to cancel the gift card purchased and issue a new one. It is over 60 days now and I am still waiting for the gift card to arrive in mail. And for this request to be processed I had to call in 4 times be on a minimum 30min wait and hear the representative response that my request is escalated and there are no updates yet. Finally, I think I have already given up on my $50 gift card. I don't have the patience and the time anymore for another 30 min wait call. Worst experience!

Shopped at The Children's Place for the first time and at checkout paid for merchandise with cash. 1 month later received bill for the same purchase plus late fee. Unusual since this was my first billing statement. Apparently clerk applied and approved for credit purchase at checkout to receive discounts. I did not ask for this and thought I was paying my bill in full.

Was able to obtain copy of credit receipt from store computer but to my surprise was unable to obtain copy of cash payment. The dispute has been going on for months and has racked up mucho late fees. My solution to The Children's Place obvious fraudulent account handling is to take them to SMALL CLAIMS COURT. Let us see how they explain this nonsense to the judge.

BURNABY -- Worst return policy ever!!! Do not shop here! I tried to return something after the 45 day mark because my girls outgrew the clothes I had bought a few seasons ahead that went on sale finally! Now, the clothes are too small for the summer season because summer came really late this year! I paid cash and had the original receipt. The policy states that after the 45 day mark, I'll get a store credit for the current selling price even if I had the original receipt and paid in cash! Originally, I paid $100, now I have a stupid store credit for $60! I lost 40% of my money and now I never want to shop there! I have a stupid store credit which I NEVER want to use towards this store again!

What kind of policy is this?! Most children clothing stores have a better policy even without a receipt. This company cannot stay competitive with the other stores and their customer service is rude!

I will advertise to everyone to never shop there. I will be happy shopping exclusively at another children's clothing store because of this bad experience. I have twin girls and spend over $6000 in children's clothes a year. I will never shop here again so this store can kiss my money goodbye! I have a lot of influence in my community so I will also tell everyone to never shop here again. You just lost a lot of customers.

Ordered on 6/19/15. Received an "Your order has shipped" message from Children's Place on 6/19/15, with Priority Shipping as the method. Today on 7/7/15 my order still has not left the Children's Place facility. I am somewhat confused and frustrated that almost 20 days later they still have my items. By the way the charges were applied to my credit card on 6/20/15.

I have used CP in the past and have always found the quality of clothes and prices excellent. Never have I had a problem with shipping. When I called customer service I am told there is a 20 minute wait for an agent. Seriously, there are way too many other online stores. Sorry to see this great place to shop going downhill.

JACKSON, MISSISSIPPI -- I bought my 2 y/o daughter a pair of tennis shoes on a Sunday afternoon. My daughter wore the shoes to day care the next day and when I pick her up Monday afternoon, the shoes were torn and peeling. I went that same evening to ask for exchange of the shoes and was told by Store #1079 that they can't exchange the shoe because it is worn and torn. I was told that I could not get a refund or exchange. We had the shoes less than 24 hours and they began to tear and peel at the front of the shoe. The clerk didn't even want to look at my receipt. I will not buy any more shoes for this store or any Children's Place again and I recommend no one to purchase children's shoes from them.

MORGANTOWN, WEST VIRGINIA -- Our local store put up a sign saying, "Restroom is for Customers. Children from Mall Can Use Other Restrooms." The other restroom is clear on the other side, and we can shop if we have to stop! It is ridiculous for a Children's store to have such a lack of consideration for small kids and such a failing grasp of suggestive selling. If they only care for our money and NOT OUR CHILDREN, then I think we should all boycott! One child who frequently uses their restroom has Spina Bifida and will now have to hold it and walk a much farther distance! Unconscionable!

I shopped at a Children's Place Outlet Store one Sunday last month. At checkout, the clerk asked if I would like to open a Place Card. She explained that I would receive 10% off my total that day & a coupon in the mail to use for 10% off on another visit. Since it was "double points days" I would also receive 120 points for my purchases. She went on to explain that when I reached 200 points, I would get 10% off all purchases on the card until the end of the year. I was reluctant at first because I was in a bit of a hurry, but I couldn't pass up the deal I thought I was receiving.

I was approved for a credit limit of $1500.00. She gave me the 10% discount and began to charge the purchase on the new Place Card. It kept giving her an error message stating that it was declined. She wrote the number down and hung up (this took about 15 minutes). She tried to process my purchases again with the given code, and it still said declined. By this time, I was going to be late, so I asked if I could just charge it on my Mastercard and get out of there. The manager was nearby and said, "Sure but you will need to call this number" (handed me a card with a toll free # on it) "and explain to them what happened so that you will get your 120 points."

The next week, I called the number only to be tossed around to several people. Everyone that I talked to treated me like I was a total idiot. The response I repeatedly got was, "Well, ma'am, you can't have points if you've never charged anything." I explained over and over that it was NOT MY FAULT that I could not charge my purchase...... it was their fault. I got no where with these people.

The next day, I submitted an email to the company stating that their customer service left a lot to be desired and I wanted a manager to call me. A manager called my home and left a message saying they would probably not be able to help me, as the credit card was a separate part but if I wanted to call them back I could. Did they leave a phone #? NO! The next day I called customer service again, and got a much friendlier lady on the phone. She said she would put in a request to see if I could get my Points. She told me to call back in a week to see if they had been added to my account.

Today (2 weeks later) I called to ask that question. The reply I got was, "ma'am you don't have any points on your card, have you made any purchases on it since January? You can't get points unless you use the card." At that point, I said I would like to close the account. She offered me a 15% off coupon to keep the account open. I said your customer service sucks and I wouldn't keep it open with a 50% off coupon. My account is now closed and I am thoroughly disgusted with this company. I used to love to shop at this store, but this has really left a bad taste in my mouth.

MINNEAPOLIS, MINNESOTA -- If I would rate ZERO star if I can. Bad service and the entire banking is trying to rip people off. I set up auto payment with them and for some reason it didn't go through. Comenity Capital Bank first texted me and I didn't know who they are so I didn't reply them. They called me after 2 months asking to pay the late fee which is more than what I owed them. Their website is horrible and you can't really set up an auto payment. Run away from them.