I shopped at a Children's Place Outlet Store one Sunday last month. At checkout, the clerk asked if I would like to open a Place Card. She explained that I would receive 10% off my total that day & a coupon in the mail to use for 10% off on another visit. Since it was "double points days" I would also receive 120 points for my purchases. She went on to explain that when I reached 200 points, I would get 10% off all purchases on the card until the end of the year. I was reluctant at first because I was in a bit of a hurry, but I couldn't pass up the deal I thought I was receiving.
I was approved for a credit limit of $1500.00. She gave me the 10% discount and began to charge the purchase on the new Place Card. It kept giving her an error message stating that it was declined. She wrote the number down and hung up (this took about 15 minutes). She tried to process my purchases again with the given code, and it still said declined. By this time, I was going to be late, so I asked if I could just charge it on my Mastercard and get out of there. The manager was nearby and said, "Sure but you will need to call this number" (handed me a card with a toll free # on it) "and explain to them what happened so that you will get your 120 points."
The next week, I called the number only to be tossed around to several people. Everyone that I talked to treated me like I was a total idiot. The response I repeatedly got was, "Well, ma'am, you can't have points if you've never charged anything." I explained over and over that it was NOT MY FAULT that I could not charge my purchase...... it was their fault. I got no where with these people.
The next day, I submitted an email to the company stating that their customer service left a lot to be desired and I wanted a manager to call me. A manager called my home and left a message saying they would probably not be able to help me, as the credit card was a separate part but if I wanted to call them back I could. Did they leave a phone #? NO! The next day I called customer service again, and got a much friendlier lady on the phone. She said she would put in a request to see if I could get my Points. She told me to call back in a week to see if they had been added to my account.
Today (2 weeks later) I called to ask that question. The reply I got was, "ma'am you don't have any points on your card, have you made any purchases on it since January? You can't get points unless you use the card." At that point, I said I would like to close the account. She offered me a 15% off coupon to keep the account open. I said your customer service sucks and I wouldn't keep it open with a 50% off coupon. My account is now closed and I am thoroughly disgusted with this company. I used to love to shop at this store, but this has really left a bad taste in my mouth.
KINGSTON, NEW YORK -- I bought a pair of jeans for my son 2 months ago. They have already ripped in 3 areas. I brought them to Children's Place thinking they must just be defective & they would kindly swap them out. Not the case at all! I got a young girl telling me that she has kids & has never had a problem with the jeans. She accused me of making the holes myself, then said that my son did with scissors. He's 4 - he does not have access to scissors. The rips occurred where he pulls the jeans up & down because he was potty training. She said that couldn't have occurred unless it was done over & over again. Well, he does go to the bathroom more than once a day!
This manager was rude, condescending & had an accusatory tone. I will NEVER shop there again! I will tell everyone I know including all the parents in my child care program as well as friends. I have never been treated as though I was trying to pull one over or rip someone off! No wonder the store does so poorly in the Hudson Valley Mall!
NORMAN, OKLAHOMA -- Children's Place in Norman OK has a manager named ** that was VERY rude about me asking him a question on a dress I was trying to return. He did the tag had to be attached, even though I showed him the tag size didn't match the size of the dress. Never worn because it didn't fit. Then he told me I was being rude and that if I was rude he wouldn't return it. Then he didn't anyway. Very reluctant to give me his manager's name and only provided me with a 1-800 number which wasn't open. I left, with an unreturned $35 dollar dress that doesn't fit.
JACKSON, MISSISSIPPI -- I brought my 2 y/o daughter a pair of tennis shoes on a Sunday afternoon. My daughter wore the shoes to day care the next day and when I pick her up Monday afternoon, the shoes were tore and peeling. I went that same evening to ask for exchange of the shoes and was told by Store #1079 that they can't exchange the shoe because it is worn and torn. I was told that I could not get a refund or exchange. We had the shoes less than 24 hours and they began to tear and peel at the front of the shoe. The clerk didn't even want to look at my receipt. I will not buy any more shoes for this store or any Children's Place again and I recommend no one to purchase children's shoes from them.
MORGANTOWN, WEST VIRGINIA -- Our local store put up a sign saying, "Restroom is for Customers. Children from Mall Can Use Other Restrooms". The other restroom is clear on the other side, and we can shop if we have to stop! It is ridiculous for a Children's store to have such a lack of consideration for small kids and such a failing grasp of suggestive selling. If they only care for our money and NOT OUR CHILDREN, then I think we should all boycott! One child who frequently uses their restroom has Spina Bifida and will now have to hold it and walk a much farther distance! Unconscienciousable!
I've been a faithful customer for at least 4 years now - Probably more. I have 5 children... 8, 6, 4, 2, and 1 and I ONLY shop at Children's Place for their clothes, which means I spend a lot of money in their store. I have a store card too Which I always pay off the following month, or the next month after that. Last week, I went shopping and at the check out, my card was declined. They called customer service and found out that I had a $15 balance which was overdue from the previous month. I didn't know how this happened because I knew that I had paid it in full in June. So in July I guess there was some interest???
And so now it's August and I owe $15 - which includes the late fee. I went ahead and paid the $15 over the phone standing at the counter. I was still not able to use my card. I was told to wait 48 hours. Then after trying all weekend I called customer service and found out that my credit limit was reduced down to $200. This is the kind of appreciation I get for being a good customer???? I will be looking for another children's clothing store to buy for my 5.
I have been a faithful Children's Place customer both in Stores and Online for the past 6 years. I have their credit Card and buy gifts there for most of my friend's children, family members, my little sister and my own children. I have always used them due to the quality of their clothing, the price and the customer service that I have received. I haven't had a problem until a few months ago. I got my order in the mail and when I put one of the jeans on my son, part of the zipper was missing. I contacted them and they informed me to send it back and they would send me a new pair (I did just that).
A few days later, I went to put one of the other pair on my son and this one was missing the snap. Got the same reply from Children's Place and sent those back as well. (At this point I checked all of the other clothes and they seemed to be okay). About a month later, I still hadn't heard from Children's Place so I contacted them and was told they were moving so it would take awhile to get my 2 pair of jeans. After numerous weeks and numerous contacts (now months have gone by) I finally get another reply stating that 7.65 will be put back on my credit card and I am not getting a pair of jeans back. So I ask about the amount and what about the other pair of jeans.
This is ridiculous - 7 dollars and 65 cents for two pair of jeans????? I just placed another order with them online a few days ago but I can assure you that this will be my last order with them. It doesn't take MONTHS to put a credit on my account and I was told to send them back and that I would be sent two new pair. These jeans were not even worn ONCE. They were defective. I am extremely UPSET to say the least. I would love to have a manager call me. I will be letting all of my friends know about this issue and I will NEVER shop here again. This is horrible and TOOO MUCH HASSLE for 2 pair of jeans.
Children's Place will never see my business again - All because a cashier talked me into a credit card to get 15% off. I was denied? Excuse me I have never been denied a card in the last 25 years, anywhere... pay my bills on time and get a letter that my credit in comparison to assets was close. At least I pay my bills, full balances every month. I have never ever been late on a payment anywhere in 25 years and usually pay the full balance each month on 3 cards. Because of this, Children's Place is tarnished in my mind and I will NEVER step foot in this store again yet alone spent the 100s I did yearly cash. I am totally po'd about this. Total idiots.
NATICK, MASSACHUSETTS -- Following a most bizarre return where I was required to have my license scanned into a little machine along with my credit card I have become a victim of fraud on my debit card. The machine that was behind the counter that both my card and license were scanned through is a magnetic card strip copying device. I will never shop the Children's Place again.
I purchased 4 pairs of pants (2 jeans and 2 cords) for my daughter 3 weeks ago from the Children's Place on 10/23/10. Although I still have the original receipt, she removed the tags. I washed one pair of jeans and discovered 2 medium size holes in the back leg. My daughter wears uniforms to school, so she only wears the jeans on the weekends. I would not expect the jeans to fall apart so quickly. I am extremely disappointed in the quality of these jeans. I will never shop at Children's Place again even though their prices are lower. I guess you get what you pay for still rings true.