NEW JERSEY -- Worst experience with the customer service. The Contact Us number has a minimum 25-30 min wait time not matter what time or day you call in. The customer service agents are not able to resolve the issue on the spot. All they will do is escalate and moreover the customer doesn't have any visibility over the escalations. No emails confirmation, no progress details, no update.
The only way to know the updates is call back in on the contact us hotline and wait for at least 30 min to talk to an agent. Worst customer service ever in this age, where things should move faster with all the technology in place. These guys have a definite looooong way to go to be at par with their competitors.
I had purchased a gift card, which was misplaced. All I requested is to cancel the gift card purchased and issue a new one. It is over 60 days now and I am still waiting for the gift card to arrive in mail. And for this request to be processed I had to call in 4 times be on a minimum 30min wait and hear the representative response that my request is escalated and there are no updates yet. Finally, I think I have already given up on my $50 gift card. I don't have the patience and the time anymore for another 30 min wait call. Worst experience!
Shopped at The Children's Place for the first time and at checkout paid for merchandise with cash. 1 month later received bill for the same purchase plus late fee. Unusual since this was my first billing statement. Apparently clerk applied and approved for credit purchase at checkout to receive discounts. I did not ask for this and thought I was paying my bill in full.
Was able to obtain copy of credit receipt from store computer but to my surprise was unable to obtain copy of cash payment. The dispute has been going on for months and has racked up mucho late fees. My solution to The Children's Place obvious fraudulent account handling is to take them to SMALL CLAIMS COURT. Let us see how they explain this nonsense to the judge.
EL PASO, TEXAS -- I tried to exchange my son's pants to a different style (boy can't rock skinny jeans) without a receipt. Long story short I bought the pants for at least $8 and the cashier wanted to credit me $3 for them! Talk about wasting money. I see a lot of complaints here but only one at the Better Business Bureau. Let's comment where it matters!
Ordered on 6/19/15. Received an "Your order has shipped" message from Children's Place on 6/19/15, with Priority Shipping as the method. Today on 7/7/15 my order still has not left the Children's Place facility. I am somewhat confused and frustrated that almost 20 days later they still have my items. By the way the charges were applied to my credit card on 6/20/15.
I have used CP in the past and have always found the quality of clothes and prices excellent. Never have I had a problem with shipping. When I called customer service I am told there is a 20 minute wait for an agent. Seriously, there are way too many other online stores. Sorry to see this great place to shop going downhill.
JACKSON, MISSISSIPPI -- I bought my 2 y/o daughter a pair of tennis shoes on a Sunday afternoon. My daughter wore the shoes to day care the next day and when I pick her up Monday afternoon, the shoes were torn and peeling. I went that same evening to ask for exchange of the shoes and was told by Store #1079 that they can't exchange the shoe because it is worn and torn. I was told that I could not get a refund or exchange. We had the shoes less than 24 hours and they began to tear and peel at the front of the shoe. The clerk didn't even want to look at my receipt. I will not buy any more shoes for this store or any Children's Place again and I recommend no one to purchase children's shoes from them.
MORGANTOWN, WEST VIRGINIA -- Our local store put up a sign saying, "Restroom is for Customers. Children from Mall Can Use Other Restrooms." The other restroom is clear on the other side, and we can shop if we have to stop! It is ridiculous for a Children's store to have such a lack of consideration for small kids and such a failing grasp of suggestive selling. If they only care for our money and NOT OUR CHILDREN, then I think we should all boycott! One child who frequently uses their restroom has Spina Bifida and will now have to hold it and walk a much farther distance! Unconscionable!
I shopped at a Children's Place Outlet Store one Sunday last month. At checkout, the clerk asked if I would like to open a Place Card. She explained that I would receive 10% off my total that day & a coupon in the mail to use for 10% off on another visit. Since it was "double points days" I would also receive 120 points for my purchases. She went on to explain that when I reached 200 points, I would get 10% off all purchases on the card until the end of the year. I was reluctant at first because I was in a bit of a hurry, but I couldn't pass up the deal I thought I was receiving.
I was approved for a credit limit of $1500.00. She gave me the 10% discount and began to charge the purchase on the new Place Card. It kept giving her an error message stating that it was declined. She wrote the number down and hung up (this took about 15 minutes). She tried to process my purchases again with the given code, and it still said declined. By this time, I was going to be late, so I asked if I could just charge it on my Mastercard and get out of there. The manager was nearby and said, "Sure but you will need to call this number" (handed me a card with a toll free # on it) "and explain to them what happened so that you will get your 120 points."
The next week, I called the number only to be tossed around to several people. Everyone that I talked to treated me like I was a total idiot. The response I repeatedly got was, "Well, ma'am, you can't have points if you've never charged anything." I explained over and over that it was NOT MY FAULT that I could not charge my purchase...... it was their fault. I got no where with these people.
The next day, I submitted an email to the company stating that their customer service left a lot to be desired and I wanted a manager to call me. A manager called my home and left a message saying they would probably not be able to help me, as the credit card was a separate part but if I wanted to call them back I could. Did they leave a phone #? NO! The next day I called customer service again, and got a much friendlier lady on the phone. She said she would put in a request to see if I could get my Points. She told me to call back in a week to see if they had been added to my account.
Today (2 weeks later) I called to ask that question. The reply I got was, "ma'am you don't have any points on your card, have you made any purchases on it since January? You can't get points unless you use the card." At that point, I said I would like to close the account. She offered me a 15% off coupon to keep the account open. I said your customer service sucks and I wouldn't keep it open with a 50% off coupon. My account is now closed and I am thoroughly disgusted with this company. I used to love to shop at this store, but this has really left a bad taste in my mouth.
I have been a faithful Children's Place customer both in Stores and Online for the past 6 years. I have their credit Card and buy gifts there for most of my friend's children, family members, my little sister and my own children. I have always used them due to the quality of their clothing, the price and the customer service that I have received. I haven't had a problem until a few months ago. I got my order in the mail and when I put one of the jeans on my son, part of the zipper was missing. I contacted them and they informed me to send it back and they would send me a new pair (I did just that).
A few days later, I went to put one of the other pair on my son and this one was missing the snap. Got the same reply from Children's Place and sent those back as well. (At this point I checked all of the other clothes and they seemed to be okay). About a month later, I still hadn't heard from Children's Place so I contacted them and was told they were moving so it would take awhile to get my 2 pair of jeans. After numerous weeks and numerous contacts (now months have gone by) I finally get another reply stating that 7.65 will be put back on my credit card and I am not getting a pair of jeans back. So I ask about the amount and what about the other pair of jeans.
This is ridiculous - 7 dollars and 65 cents for two pair of jeans????? I just placed another order with them online a few days ago but I can assure you that this will be my last order with them. It doesn't take MONTHS to put a credit on my account and I was told to send them back and that I would be sent two new pair. These jeans were not even worn ONCE. They were defective. I am extremely UPSET to say the least. I would love to have a manager call me. I will be letting all of my friends know about this issue and I will NEVER shop here again. This is horrible and TOOO MUCH HASSLE for 2 pair of jeans.
I've had nothing but headaches from this card. I tried to make a payment through their online payment system, but I accidentally made a typo in my bank account number. My bank took 2 weeks to report that the payment had been rejected because of an invalid account number. I received an email from Children's Place system telling me the bank had rejected the payment, so I called Children's Place customer service asking what had happened with it. The Customer service representative told me that from what he could see, the payment status was fine, and that I should ignore the email, it was a glitch.
I stupidly assumed that he would know more about what was happening in their payment system than I would, so I took his advice, and waited for my supposedly still pending payment to go through. Then I got a 30 day past due alert from my credit monitoring service, dropping my score nearly 50 points. I called customer service and they told me they were not willing to remove the 30 past due report because even though they could see I'd been trying to pay it long before I would have ever been 30 days past due, they said the only circumstance that they remove delinquent payment notices is if they are at fault.
My typo was not their fault, and their customer service representatives giving out blatantly wrong information to their customers apparently isn't their fault either. It doesn't fall under one of their 4 classifications for what they consider an error on their part. I will have this on my credit report for the next 7 years because I made a single typo in their payment system, and their customer service employees can tell you whatever they want without any responsibility whatsoever.
I tried disputing it with the credit bureaus, but since the Children's Place refused to remove it, it stayed. All I could do was add a note to that negative report stating the circumstances, but I can't do anything to fix the nearly 50 point loss in my credit score.
KINGSTON, NEW YORK -- I bought a pair of jeans for my son 2 months ago. They have already ripped in 3 areas. I brought them to Children's Place thinking they must just be defective & they would kindly swap them out. Not the case at all! I got a young girl telling me that she has kids & has never had a problem with the jeans. She accused me of making the holes myself, then said that my son did with scissors.
He's 4 - he does not have access to scissors. The rips occurred where he pulls the jeans up & down because he was potty training. She said that couldn't have occurred unless it was done over & over again. Well, he does go to the bathroom more than once a day! This manager was rude, condescending & had an accusatory tone.
I will NEVER shop there again! I will tell everyone I know including all the parents in my child care program as well as friends. I have never been treated as though I was trying to pull one over or rip someone off! No wonder the store does so poorly in the Hudson Valley Mall!