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Children's Place

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Don't Open A Children's Place Card!
Posted by Chrsteodu99 on 06/05/2009
I shopped at a Children's Place Outlet Store one Sunday last month. At checkout, the clerk asked if I would like to open a Place Card. She explained that I would receive 10% off my total that day & a coupon in the mail to use for 10% off on another visit. Since it was "double points days" I would also receive 120 points for my purchases. She went on to explain that when I reached 200 points, I would get 10% off all purchases on the card until the end of the year. I was reluctant at first because I was in a bit of a hurry, but I couldn't pass up the deal I thought I was receiving. I was approved for a credit limit of $1500.00. She gave me the 10% discount and began to charge the purchase on the new Place Card. It kept giving her an error message stating that it was declined. She c

She wrote the number down and hung up (this took about 15 minutes). She tried to process my purchases again with the given code, and it still said declined. By this time, I was going to be late, so I asked if I could just charge it on my Mastercard and get out of there. The manager was nearby and said, sure but you will need to call this number (handed me a card with a toll free # on it) and explain to them what happened so that you will get your 120 points. The next week, I called the number only to be tossed around to several people. Everyone that I talked to treated me like I was a total idiot. The response I repeatedly got was, "Well, mam, you can't have points if you've never charged anything." I explained over and over that it was NOT MY FAULT that I could not charge my purchase......it was their fault.

I got no where with these people. The next day, I submitted an email to the company stating that their customer service left a lot to be desired and I wanted a manager to call me. A manager called my home and left a message saying they would probably not be able to help me, as the credit card was a separate part but if I wanted to call them back I could. Did they leave a phone #? NO! The next day I called customer service again, and got a much friendlier lady on the phone. She said she would put in a request to see if I could get my Points. She told me to call back in a week to see if they had been added to my account. Today (2 weeks later) I called to ask that question. The reply I got was, "mam you don't have any points on your card, have you made any purchases on it since January? You can't get points unless you use the card." At that point, I said I would like to close the account.

She offered me a 15% off coupon to keep the account open. I said your customer service sucks and I wouldn't keep it open with a 50% off coupon. My account is now closed and I am thoroughly disgusted with this company. I used to love to shop at this store, but this has really left a bad taste in my mouth.

     
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Posted by tnchuck100 on 2009-06-05:
Credit card from banks can be a problem. Credit cards from credit unions are better. Credit card from retail stores can be a disaster. Generally, they have the highest interest rate of all cards.
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Rude Customer Service - Poor Quality
Posted by Christine.Ader on 03/26/2013
KINGSTON, NEW YORK -- I bought a pair of jeans for my son 2 months ago. They have already ripped in 3 areas. I brought them to Children's Place thinking they must just be defective & they would kindly swap them out. Not the case at all! I got a young girl telling me that she has kids & has never had a problem with the jeans. She accused me of making the holes myself, then said that my son did with scissors.

He's 4 - he does not have access to scissors. The rips occurred where he pulls the jeans up & down because he was potty training. She said that couldn't have occurred unless it was done over & over again. Well, he does go to the bathroom more than once a day! This manager was rude, condescending & had an accusatory tone. I will NEVER shop there again! I will tell everyone I know including all the parents in my child care program as well as friends. I have never been treated as though I was trying to pull one over or rip someone off!

No wonder the store does so poorly in the Hudson Valley Mall!
     
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Posted by Chaparrita on 2013-03-26:
My 2 year old pushed a chair to the kitchen drawer and got the scissors and cut a hole in his shirt. A 4 year old could easily do the same thing.
Posted by Anonymous on 2013-03-26:
I have 2 kids and I've learned that if you want clothing to last, sometimes you have to pay more for a higher quality product. My kids only wear Gap & Levis jeans at $18-$25 a pair. My 5 year old's jeans last at least 6 months until she grows out of them and after 6 months of washing & wearing them, they still look almost new. Same with the baby's levi's. I'd rather spend $20 a pop & be able to pass them on to friends & family then spend $7-$10 on cheap jeans that have to be tossed when we're done with them.
Posted by Nohandle on 2013-03-26:
samanthasmom I always purchase good quality clothing also but have been disappointed in recent years with the workmanship. This would be for adult clothing, not children's, and not cheap by a long shot. Same washing machine, same detergent same settings... everything. I'm about to give up on it. If you ever find a brand that holds up stick with it as long as you can.
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Managers Behavior Unacceptable!
Posted by on 03/03/2013
NORMAN, OKLAHOMA -- Children's Place in Norman Ok has a manager named James that was VERY rude about me asking him a question on a dress I was trying to return. He did the tag had to be attached, even though I showed him the tag size didn't match the size of the dress. Never worn because it didn't fit. Then he told me I was being rude and that if I was rude he wouldn't return it. Then he didn't anyway. Very reluctant to give me his managers name and only provided me with a 1-800 number which wasn't open.

I left, with an unreturned $35 dollar dress that doesn't fit.
     
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Posted by Jeff on 2013-03-03:
Sounds as if this manager doesnt like to give refunds to customers. This is why I always check refund policies before I shop at these never heard of businesses.
Posted by trmn8r on 2013-03-04:
I disagree with "Jeff" - there are almost 1000 Children's Place stores - this is not a never heard of business.

It is indeed stated in their return policy that the tag must be attached to process a return. However, if the tag size didn't match the dress size, I can see an argument could be made. Then I can see the store arguing the customer should have looked at the garmant tag.

Nobody should ever be rude. According to their website, there is an 800# with hours every day:
http://www.childrensplace.com/webapp/wcs/stores/servlet/contentDisplayView?langId=-1&catalogId=10001&storeId=10001&body=customer_help|contact.html&nav=helpCenter_nav.html
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Denied Credit with a 800 score
Posted by Funny1422528 on 10/08/2011
Children's Place will never see my business again. All because a cashier talked me into a credit card to get 15% off. I was denied? Excuse me I have never been denied a card in the last 25 years, anywhere,,,pay my bills on time and get a letter that my credit in comparison to assets was close. At least I pay my bills, full balances every month. I have never ever been late on a payment anywhere in 25 years and usually pay the full balance each month on 3 cards. Because of this, Children's Place is tarnished in my mind and I will NEVER step foot in this store again yet alone spent the 100s I did yearly cash. I am totally po'd about this. Total idiots.

     
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Posted by lexophiliac on 2011-10-08:
Make sure that the credit card company denied your application for a legitimate reason. Although mistakes of this type aren't usually made by creditors, they can happen.

When you get rejected you are, by law, supposed to receive two different documents: the first document details the exact reason why you were turned down; the second document should provide you with the information of the credit bureau that provided the information to the issuer.

If anything appears to be inaccurate within those reports, then you should follow up as soon as possible. Get your credit report from that same credit bureau and look over what they have done and why they have done it. If you find an error, make sure to have the false information modified or removed altogether. Then send back the new application to that same creditor explaining where you found the error and how you changed it.

If you do not find anything that misrepresents your credit standing, you may also try to appeal the application; however, this process has a relatively low rate of success.
Posted by Anonymous on 2011-10-08:
lexophiliac> Sound advice.
Posted by spiderman2 on 2011-10-08:
Definately check your credit report. The cashier is just sending the information in and not vieweing your credit report. It sounds like there could be an inaccuracy on it.
Posted by Starlord on 2011-10-08:
You also must remember that extension of credit is a courtesy and not a constitutional right. they do not have to give you credit, regardless of your score. I never mistake something that is a gift as an entitlement.
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Poor Customer Service
Posted by on 08/22/2011
I've been a faithful customer for at least 4 years now. Probably more. I have 5 children... 8, 6, 4, 2, and 1 and I ONLY shop at Children's Place for their clothes, which means I spend a lot of money in their store. I have a store card too. Which I always pay off the following month, or the next month after that. Last week, I went shopping and at the check out, my card was declined. They called customer service and found out that I had a $15 balance which was overdue from the previous month. I didn't know how this happened because I knew that I had paid it in full in June. So in July I guess there was some interest??? And so now it's August and I owe $15 -- which includes the late fee. I went ahead and paid the $15 over the phone standing at the counter. I was still not able to use my card. I was told to wait 48 hours. Then after trying all weekend I called customer service and found out that my credit limit was reduced down to $200.

This is the kind of appreciation I get for being a good customer???? I will be looking for another children's clothing store to buy for my 5.
     
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Posted by Skye on 2011-08-22:
Imagine how they treat customers who don't pay their balance in full.

Good review, thanks for sharing your story.
Posted by clutzycook on 2011-08-23:
Unfortunately, late is late. When I have a card where I've paid the balance in full, I always log back on before the next due date to see if there was any additional interest tacked on (it's happened to me at least once).


They have probably lowered your limit partly due to the fact that you rarely carry a balance on the card. CC companies hate that because then they don't make any money off of your interest payments.
Posted by im confused on 2012-05-24:
why is it their fault that you owed them money?

And ... does "good customer" really apply if you're late or incomplete on payments?

It doesn't really matter how much you credit you spend, if you're not going to pay it back on time or in full.
Posted by Sheldonrs on 2012-07-11:
So you've been a customer for years and they made what you call a mistake (even though it was YOUR mistake) and you drop them?
For your kid' sake, I hope they never make a "mistake".
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Scanning of ID
Posted by Nemedina on 05/04/2011
Following a most bizarre return were I was required to have my license scanned into a little machine along with my credit card I have become a victim of fraud on my debit card. The machine that was behind the counter that both my card and license were scanned thru is a magnetic card strip copying device.

I will never shop the childrens place again.
     
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Posted by Anonymous on 2011-05-04:
Lots of stores scan your driver's license when you make returns. This is so they can keep track of how many returns one person does. Some stores limit the number of returns you can do over a certain period of time. Do you have proof that they stole your debit card info? I had my debit card info stolen over Christmas. My bank was unable to pinpoint where my info was compromised. Your debit card info could have been stolen anywhere at anytime
Posted by momsey on 2011-05-04:
If your debit card wasn't scanned at the store, why do you think it was the store's fault that your debit card was compromised. Just getting your DL info won't give super easy access to your bank account info.
Posted by Venice09 on 2011-05-04:
Unless you used your debit card as credit, I too do not see how they got your bank account info.
Posted by Ytropious on 2011-05-04:
There's a reason your DL has a magnetic strip on it. Instead of wasting time typing in your information, swiping it pre fills in everything for the worker. Some places even require it. It's not a copying device OP, it's just a READER.
Posted by Anonymous on 2011-05-04:
I doubt your bank info was stolen by The Children's Place. It was most likely a place where a card reader can be installed discreetly. I've heard of it happening in restaurants where the waiter or another employee has a card reader in their pocket and swipes your card. Same thing with fast food places, in some instances, when you pay with a credit/debit card and the employee has to walk away from the register to swipe the card, or at drive through windows. Gas pumps are probably the most popular place for thieves to attach card readers.
Posted by Anonymous on 2011-05-04:
I also want to add that just this evening I went to The Children's Place to do an even-exchange on a hat (same hat, different size). I was expecting there to be a problem because even though I had a receipt, I missed the return deadline by almost 2 weeks! Well, the girl looks at the receipt and asks for my I.D and I thought she was trying to verify that I was the original purchaser! I told her my mom had bought the hat as a gift! And she was adamant that I couldn't even do an even-exchange with my I.D! And then she said I would have to come back with someone who had an I.D and I realized that a) she thought I was probably a teenager and thats why I had no I.D (I'm 30 but apparently most people think I'm 18-20) and b) She was asking for my I.D in order to do the exchange, not to verify I bought the hat!!! I gave her my I.D, she swiped it and that was that. She didn't say anything about it being past 45 days either!
Posted by Fufu487 on 2011-05-05:
Did she swipe your card? your banking card? if not, theres no way this transaction was responsible for frauding your card.
Posted by Ytropious on 2011-05-05:
This is true of a lot of places Samantha. No receipt/old receipt returns are processed the same way, with an ID to track amounts so you can only do so many returns this way a year. I think it's a great idea.
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Online order
Posted by Paula's Nana on 02/12/2011
After deciding on what products to purchase online it was impossible to place an order because I found myself in a loop that did not permit me to proceed with an order and no telephone number was available to place the order. It was very frustrating because I wanted the items that had been selected.
     
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Posted by Alain on 2011-02-14:
If this was childrensplace.com then the phone number I found was 877-752-2387.
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Children's Place - Consumer Beware Cheap Quality
Posted by NotHappywith ChildrensPlace on 11/13/2010
I purchased 4 pairs of pants (2 jeans and 2 cords) for my daughter 3 weeks ago from the Children's Place on 10/23/10. Although I still have the original receipt, she removed the tags. I washed one pair of jeans and discovered 2 medium size holes in the back leg. My daughter wears uniforms to school, so she only wears the jeans on the weekends. I would not expect the jeans to fall apart so quickly. I am extremely disappointed in the quality of these jeans. I will never shop at Children's Place again even though their prices are lower. I guess you get what you pay for still rings true.

     
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Posted by Venice09 on 2010-11-13:
Try returning them and see what they say? Since you have the receipt, I wouldn't worry about the tags. The pants were fine until you washed them. I think that's a valid complaint.
Posted by daff on 2013-11-24:
return exchange denied with the original receipt
with out the tags ..
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Too much information
Posted by Kitchinsink on 02/22/2010
LOUISVILLE, KENTUCKY -- When returning an item to The Children's Place, they DEMANDED my personal information. I very politely told them I do not give out the info requested such as my name, address, and phone number. The manager very rudely told me they would not process my return without this information. Bear in mind I had my receipt (it was all of two days old) and the tags were still on the jeans. I pointed out that their return policy did not state this to be the case. The manager told me the policy stated that I must present a valid ID. I told her I was happy to show her my license but in no way did they have my permission to have my personal info. She told me if I did not like it I should not shop there. I took her advice and spent my money at Justice where they were incredibly helpful. In this day of identity theft, I have every right as a consumer to protect myself. As long as I have my receipt and the items being returned are not damaged, etc. that should be enough. Even if they request this info, you should be able to politely decline (and believe me I was too nice) as long as everything else is in order. Had my return been questionable, fine but the treatment I received was incredibly disrespectful. She finally processed the return but I know I can never spend my hard earned money in an establishment that has so little respect for my privacy.
     
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Posted by PepperElf on 2010-02-22:
true. some companies have serial returners
who basically try to "rent" items
if i'm not mistaken the use of the personal information is to protect themselves against that sort of thing
Posted by Anonymous on 2010-02-22:
She had the receipt and the item still had the tags on it. Why does a store need all of that to take back an item? I have a fake phone number I give out to stores who will not process without one. It's a lie, but I pay to have an unlisted number for a reason. If stores are worried about people 'renting' items, they need to put the tags in places they can't be tucked, like the arm pit of a shirt or the collar.
Posted by Anonymous on 2010-02-22:
PS. If a store employee tells a customer not to shop there, the store hasn't given its employees enough training to handle such situations.
Posted by PepperElf on 2010-02-22:
but most stores ask for that info
Posted by Ytropious on 2010-02-22:
Can we please stop with the "people knowing my name and address can steal my identity" thing? Tell that to everyone listed in the phone book. Unless you give out your social, mothers maiden name, or bank information, you have very little to worry about giving this information for a return.
Posted by Anonymous on 2010-02-22:
For me this is double sided. If you have a receipt in hand and the tags on the jeans then giving your personal information should not be mandatory. However, in this day and age of people abusing the return policies providing this information has been made a requirement. The reps at "Justice" may have been incredibly helpful, but you did not say anything about their return policy.
Posted by FlShopper on 2010-02-22:
Our store requires id for returns over a certain amount. I've filled out forms with my address when making returns. I don't see the big deal.
Posted by Ytropious on 2010-02-22:
Very good point Pro, I went and looked up the Justice return policy and guess what I found!

"Justice reserves the right to ask for identification for returns made without a receipt. We reserve the right to verify original purchase on returns without receipt."

They ask for ID too, albeit without receipt, but surely the OP will lose their receipt eventually.
Posted by Anonymous on 2010-02-22:
Responding to above- I know most stores need it. That's why I lie. I'm not worried about my identity; I'm worried about them selling my number to telemarketers, which companies have been known to do. Still, can someone answer why info for return is needed? What happens if the item was 'rented?' What do they do?
Posted by FlShopper on 2010-02-22:
If someone is a chronic "returner", especially one who seldom provides a receipt, the store may refuse to honor any more returns from that customer.
Posted by Ytropious on 2010-02-22:
Yep, basically it just makes it easier to see that Mrs. X has made X amount of returns in the past X days, guess we got to cut her off now.
Posted by PepperElf on 2010-02-22:
odd, i use my id for returns and don't get his by telemarketers

oh.. but i also don't use a land line. i just have skype and my cell and i have those numbers on the do-not-call list.

the closest thing to a telemarketer i see are the door-to-door ones... and they don't use personal info, they just knock on every door in the area.
Posted by Anonymous on 2010-02-23:
It makes sense to do that with a chronic returner.
Posted by kitchinsink on 2010-02-23:
Ok, maybe I wasn't clear enough for you people. I had the receipt as well as tags still on the jeans. The purchase was made two days before! I have returned things to Justice before and when I POLITELY say I'm sorry I don't give out my personal info they kindly respond "ok" and move on. I was happy for the lady to look at my ID to verify the card I was using for the return. Sorry folks, asking for this info when it is NOWHERE in their return policy is not ok. Their policy does not state that they will not process your return if you do not provide your address.
Posted by Dayna G. on 2011-12-27:
Totally caught unaware by Tuesday Morning Store in Juno Florida demanding my driver's license for a return with a receipt. Purchase was charged on my credit card less than one week ago.....I refused to allow them to see my Driver's license then the Clerk/Store manager impertinently refused me. I asked for a Supervisor, they had none. I requested they reach one. The Clerk called Corporate and after telling them I had a recent purchase and receipt I was granted a charge credit this time only on my credit card. I will shop elsewhere.
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Children's Place has gone South
Posted by Joy2u82 on 02/07/2010
I have been a faithful Children's Place customer both in Stores and Online for the past 6 years. I have their credit Card and buy gifts there for most of my friends children, family members, my little sister and my own children. I have always used them due to the quality of their clothing, the price and the customer service that I have received. I haven't had a problem until a few months ago. I got my order in the mail and when I put one of the jeans on my son, part of the zipper was missing. I contacted them and they informed me to send it back and they would send me a new pair (I did just that). A few days later, I went to put one of the other pair on my son and this one was missing the snap. Got the same reply from Childrens place and sent those back as well. (at this point I checked all of the other clothes and they seemed to be okay). About a month later, I still hadn't heard from childrens place so I contacted them and was told they were moving so it would take awhile to get my 2 pair of jeans. After numerous weeks and numerous contacts (now months have gone by) I finally get another reply stating that 7.65 will be put back on my credit card and I am not getting a pair of jeans back. So I ask about the amount and what about the other pair of jeans. This is ridiculous 7 dollars and 65 cents for two pair of jeans????? I just placed another order with them online a few days ago but I can assure you that this will be my last order with them. It doesn't take MONTHS to put a credit on my account and I was told to send them back and that I would be sent two new pair. These jeans were not even worn ONCE. They were defective. I am extremely UPSET to say the least. I would love to have a manager call me. I will be letting all of my friends know about this issue and I will NEVER shop here again. This is horrible and TOOO MUCH HASSLE for 2 pair of jeans.
     
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Posted by Skye on 2010-02-07:
Why won't they tell you the reason for only a $7.65 credit?? Seems you have been pleased with them, up until now. As they say, all good things must come to an end, which is sad, and ridiculous if they want to keep good customers like yourself.

Good review.
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