Children's Place Consumer Reviews - Page 2

The absolute worst credit card company. I paid off my balance in December and open my statement today and I have 2 late charges, with a $0 account balance. I call customer service and the girl was so rude, asked for manager and she hung up on me, called back and asked to talk with a manager and told her the story, she replied, well fine and hung up on me. What horrible customer service. Will never shop there again!

CLEMENTON NJ, NEW JERSEY -- I have been a customer with Children's Place since my boys were infants. They are now 25 and 29. I now shop there for my grandchildren. I spent $13 off my charge card. I'm currently dealing with some family issues and forgot to pay. I'm being charged $90 in late fees. No one will help me dispute these charges. I spoke with two supervisors, no care in the world. They never even contacted me saying they had the wrong number on file...

BELLEVUE, NEBRASKA -- Never shop online or with Comenity Bank. I spent over $250 in clothes and it was lost with UPS. Children's place will not resend missing items or issue refund. Don't even buy from this place. I hope they go out of business for fraud.

EL PASO, TEXAS -- I tried to exchange my son's pants to a different style (boy can't rock skinny jeans) without a receipt. Long story short I bought the pants for at least $8 and the cashier wanted to credit me $3 for them! Talk about wasting money. I see a lot of complaints here but only one at the Better Business Bureau. Let's comment where it matters!

I have been a faithful Children's Place customer both in Stores and Online for the past 6 years. I have their credit Card and buy gifts there for most of my friend's children, family members, my little sister and my own children. I have always used them due to the quality of their clothing, the price and the customer service that I have received. I haven't had a problem until a few months ago. I got my order in the mail and when I put one of the jeans on my son, part of the zipper was missing. I contacted them and they informed me to send it back and they would send me a new pair (I did just that).

A few days later, I went to put one of the other pair on my son and this one was missing the snap. Got the same reply from Children's Place and sent those back as well. (At this point I checked all of the other clothes and they seemed to be okay). About a month later, I still hadn't heard from Children's Place so I contacted them and was told they were moving so it would take awhile to get my 2 pair of jeans. After numerous weeks and numerous contacts (now months have gone by) I finally get another reply stating that 7.65 will be put back on my credit card and I am not getting a pair of jeans back. So I ask about the amount and what about the other pair of jeans.

This is ridiculous - 7 dollars and 65 cents for two pair of jeans????? I just placed another order with them online a few days ago but I can assure you that this will be my last order with them. It doesn't take MONTHS to put a credit on my account and I was told to send them back and that I would be sent two new pair. These jeans were not even worn ONCE. They were defective. I am extremely UPSET to say the least. I would love to have a manager call me. I will be letting all of my friends know about this issue and I will NEVER shop here again. This is horrible and TOOO MUCH HASSLE for 2 pair of jeans.

I've had nothing but headaches from this card. I tried to make a payment through their online payment system, but I accidentally made a typo in my bank account number. My bank took 2 weeks to report that the payment had been rejected because of an invalid account number. I received an email from Children's Place system telling me the bank had rejected the payment, so I called Children's Place customer service asking what had happened with it. The Customer service representative told me that from what he could see, the payment status was fine, and that I should ignore the email, it was a glitch.

I stupidly assumed that he would know more about what was happening in their payment system than I would, so I took his advice, and waited for my supposedly still pending payment to go through. Then I got a 30 day past due alert from my credit monitoring service, dropping my score nearly 50 points. I called customer service and they told me they were not willing to remove the 30 past due report because even though they could see I'd been trying to pay it long before I would have ever been 30 days past due, they said the only circumstance that they remove delinquent payment notices is if they are at fault.

My typo was not their fault, and their customer service representatives giving out blatantly wrong information to their customers apparently isn't their fault either. It doesn't fall under one of their 4 classifications for what they consider an error on their part. I will have this on my credit report for the next 7 years because I made a single typo in their payment system, and their customer service employees can tell you whatever they want without any responsibility whatsoever.

I tried disputing it with the credit bureaus, but since the Children's Place refused to remove it, it stayed. All I could do was add a note to that negative report stating the circumstances, but I can't do anything to fix the nearly 50 point loss in my credit score.

KINGSTON, NEW YORK -- I bought a pair of jeans for my son 2 months ago. They have already ripped in 3 areas. I brought them to Children's Place thinking they must just be defective & they would kindly swap them out. Not the case at all! I got a young girl telling me that she has kids & has never had a problem with the jeans. She accused me of making the holes myself, then said that my son did with scissors.

He's 4 - he does not have access to scissors. The rips occurred where he pulls the jeans up & down because he was potty training. She said that couldn't have occurred unless it was done over & over again. Well, he does go to the bathroom more than once a day! This manager was rude, condescending & had an accusatory tone.

I will NEVER shop there again! I will tell everyone I know including all the parents in my child care program as well as friends. I have never been treated as though I was trying to pull one over or rip someone off! No wonder the store does so poorly in the Hudson Valley Mall!

NORMAN, OKLAHOMA -- Children's Place in Norman OK has a manager named ** that was VERY rude about me asking him a question on a dress I was trying to return. He did the tag had to be attached, even though I showed him the tag size didn't match the size of the dress. Never worn because it didn't fit. Then he told me I was being rude and that if I was rude he wouldn't return it. Then he didn't anyway. Very reluctant to give me his manager's name and only provided me with a 1-800 number which wasn't open. I left, with an unreturned $35 dollar dress that doesn't fit.

I've been a faithful customer for at least 4 years now - Probably more. I have 5 children... 8, 6, 4, 2, and 1 and I ONLY shop at Children's Place for their clothes, which means I spend a lot of money in their store. I have a store card too Which I always pay off the following month, or the next month after that.

Last week, I went shopping and at the checkout, my card was declined. They called customer service and found out that I had a $15 balance which was overdue from the previous month. I didn't know how this happened because I knew that I had paid it in full in June. So in July I guess there was some interest???

And so now it's August and I owe $15 - which includes the late fee. I went ahead and paid the $15 over the phone standing at the counter. I was still not able to use my card. I was told to wait 48 hours. Then after trying all weekend I called customer service and found out that my credit limit was reduced down to $200. This is the kind of appreciation I get for being a good customer???? I will be looking for another children's clothing store to buy for my 5.

Children's Place will never see my business again - All because a cashier talked me into a credit card to get 15% off. I was denied? Excuse me I have never been denied a card in the last 25 years, anywhere... pay my bills on time and get a letter that my credit in comparison to assets was close. At least I pay my bills, full balances every month. I have never ever been late on a payment anywhere in 25 years and usually pay the full balance each month on 3 cards. Because of this, Children's Place is tarnished in my mind and I will NEVER step foot in this store again yet alone spent the 100s I did yearly cash. I am totally po'd about this. Total idiots.