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54 Reviews & Complaints

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Being Arrested for Not Paying Would Have Been Worth It!
Posted by Prmm1973 on 01/12/2013
CHAMPAIGN, ILLINOIS -- My family and I had dinner at the Chili's in Champaign Il last week and it may of been one of the worst meals I have ever had. To begin, we picked Chili's because in the past it was safe. We knew what we were getting and we wouldn't leave broke or hungry. This was not he case this time.

We started off by waiting fifteen minutes for Bruce to get his orders at the table of ten correct and walk by us five times and not say a word. I know it was his big tip but, we tip too. Finally, we get our drinks and food ordered and Bruce brings out chips, which he calls "complimentary" but really my son's meal comes with an appetizer that we did not order because he brought the chips out. Really, if the meal ended here I would say, he was new and had too many tables but, the food and how he handled it was the real issue.

We got our food and my son's steak was blood raw and at least half grissle. We tried to flag down Bruce, but he was no where to be found. My salmon was cold, dry and salty. I literly ate one bite and was done. I love salmon and for $18 for this little piece of fish, I expected more...a lot more! My wife's food was fine. She had tacos and they were good. We all including my other son who ordered quesadillas, ate off my wife's plate. His quesadillas were probably good at one time, but were under the heat lamp so long that they lost any flavor and tenderness they once had. Where were you Bruce!

Bruce did stop by and ask us if we wanted to box it up and I told him no. I should have requested a manager on the spot, but after an hour and ten minutes, everyone just wanted to go home! I posted on Chili's web site that night and they never got back to me. I tried to give them a chance to make it right. This is five days later. No emails, no phones calls, and no one gives a crap. So here I am. DONT EAT AT THE CHILI'S IN CHAMPAIGN ILLINOIS!
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Posted by Tezrien on 2013-01-12:
Maybe someone would have cared had you contacted a manager then and there. I would have never ate nor paid for food that wasn't right.
Posted by trmn8r on 2013-01-12:
IMO, you need to have situations like this "made right" on the spot, by the manager, or not at all.

Think of the abuse people (not at all saying this is you) would visit upon establishments, looking to have refunds or gift cards, after the fact. In your case, I see no evidence that Bruce would know later about your complaints, because you didn't inform him.

These mid-priced chains can really let you down sometimes. Sounds like this was one of them. The only option is to have your meal remade and hope it isn't bad a second time, as well as "extra" ingredients added. This takes your time. Or, hope a manager takes the offending items off the bill. Next worse is a credit to come back and have another horrible experience on the house.

Chili's can be very good, and obviously other.
Posted by At Your Service on 2013-01-12:
With respect, the time do deal with the situation was within the restaurant, not after you got home. As you've stated, you should have spoken to a manager the moment the food was served poorly.
Posted by clutzycook on 2013-01-12:
I've eaten at this particular location. Certainly not one of the better Chilis.
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Can't Get Order Correct Twice
Posted by Mgsimmons on 10/07/2012
MARIETTA, GEORGIA -- This Chili's on Upper Roswell Road used to be the best run restaurant that my family and I ate at several years ago when it had an African-American manager (I am not African-American)who did a fantastic job running the restaurant. Since he left this franchise location (probably a couple of years ago), it has slowly been going downhill in relation to getting orders right and service. Today, 10/7/2012 I ordered a Big Burger Bites to go with nothing on it but bread, well done meat, Applewood bacon and unseasoned fries. When I got home, my wife opened it and saw that it had crispy onions on each burger, and to my surprise, even though she is sick, she called the restaurant and told them that she was bringing the order back and told them exactly what was wrong and what she wanted (I listened carefully to what she asked for). When she got there, she had to wait a while to get the corrected order and left the original order and receipt there. On the way home she decided to stop and check the new order and found that it was covered with melted cheese (which she is allergic to). This time she drove back to the restaurant and just asked for her money back, which they did give her. This episode just sort of capped off several previous visits to this location where orders were wrong (which they took back and corrected), glasses don't get refilled (my number 1 sore spot with service) and once where we waited approximately 20 minutes before the first server came back to take our order. Their tag team approach (two servers for each table) seems to be where some mix-ups happen because the left hand doesn't know what the right hand is doing. I like Chili's and wish these problems could get better. We really don't want to quit going there.
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Posted by trmn8r on 2012-10-08:
After several years of patronage of multiple chain restaurants, I gave up. It is very common to find spotty service, spotty food prep, etc. Management is key, and managers change.

I would suggest finding an independent restaurant - orders will be correct 98% of the time, and management doesn't change like a revolving door. My .02
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Posted by Tonild26 on 09/16/2012
COLUMBUS, GEORGIA -- Went into Chili's tonight at 6:30 Sunday evening sat in bar area. Sat there for 15 minutes while 4 different servers walked past and didn't even acknowledge we were sitting there. The manager even made eye contact with me at least 4 times while she made a drink. They were not even busy! Finally we got up and left while waiters and waitresses just stood around chit chatting. So bad on so many levels. One guy even had to approach his waiter for his ticket. Worst customer service EVER!
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Posted by trmn8r on 2012-09-17:
I ceased having normal expectations at chain restaurants. I went often enough that I determined the service (and often the food) at most are substandard. That is when I stopped going. I had one, TGIF, that had a remarkable manager. During his 2-year tenure, everything was excellent. Within a month of his departure, things went south.
Posted by melissa253 on 2012-09-17:
If you were sitting in the "bar area" maybe the servers thought you wanted to sit there. Why didn't you stop one of them and ask them if a table was ready? If the manager 'made eye contact' with you, why didn't you ask him/her about a table?
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Worst Dining Experience
Posted by Ksisco32 on 08/27/2012
8/26/12 The visit began with a dirty booth being provided to us. The waitress in our section was hurried and inattentive. Since I have to take a medication with water, I ended up asking the bartender since she practically disappeared until the meal was completed.

Bottom line: poor service, trite menu, tired decor, and inattentive staff. Stick to Red Robin, Houliahn's, or Buffalo Wild Wings.
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Posted by ok4now on 2012-08-28:
Dirty booth & inattentive waitress, so how was the food?
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Bad Chili's
Posted by Wardhog.ww on 07/26/2012
Server, Ben, was bad. Didn't care. The Margaritas here are different than all the other Chili's. They all seem aloof. All other Chili's in central Il. are good.
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Wrong on So Many Levels
Posted by Hanks_elizabeth on 05/09/2012
BAYTOWN, TEXAS -- I was just fired this morning, from my job as a server, at Chili's Bar and Grill, in Baytown, TX 77520. I started working there on October 24, 2011. I arrived to work everyday groomed, clean, looking great, positive attitude, huge smile, and ready to make money for my company and myself.

When I started this job, no one at work knew I was being physically abused at home. The bruises were always under my clothes, and hidden. I left him finally in November, moved and he found me shortly. I had to tell my manager when he started breaking in my house, throwing bricks through my windows, and choked me out. He once drug me down a flight of outdoors stairs, pulling out chunks of my hair, stomping my head till I was unconscious. I had bruises all on my back, neck, sides, and legs. When I called in that morning, one of the managers questioned my honesty about the situation in front of everyone... After all that, I pulled up my shirt and showed her and everyone else how my entire torso was a huge bruise. She never apologized for calling me a liar. I was written up for not giving an appropriate amount of time before my shift before calling in. Are you serious???

I showed them copies of the police reports, my Emergency Protective Order, and the bruises, cuts, and was STILL written up, because she said that despite my "personal problems", Chili's still had to run.

Throughout the following months, I moved three times, had the cops called numerous times, beat every time my ex found me, had a life long friend die, and eventually had the ex put in prison for three years. During all that, I only missed one day of work, and I was late a few times. I had no vehicle because my truck had bullet holes in it(still does), maybe had one guest complaint, never had a table walk out on a tab, always had a positive attitude, and I got fired for what????

I am so disgusted because I always loved Chili's and was so excited for a new start when I got hired. This has shown me that the corporate world truly has no heart. The touch of humanity is almost completely lost to all of us.... Smh...
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Posted by DebtorBasher on 2012-05-09:
I wish you the best, I really do.
I hope you find a place that will appreciate your dedication and hard work. Hang in there!
Posted by trmn8r on 2012-05-09:
Yes, I too would look forward, not backwards. I lost some jobs I felt I should not have, but you have to pick yourself up and move on.

One door closing can be another opening. It's Let's Make A Deal and This is Your Life all wrapped up in one Truman Show.
Posted by Anonymous on 2012-05-10:
While I personally have never been through such an ordeal and couldn't even pretend to imagine what it must be like, I have had my sister-in-law go through the EXACT same type of abusive relationship for several years. It took her the better part of a decade to finally muster up enough self confidence to leave the dead beat.

With that being said, I cannot find fault with Chilis. At the end of the day, the bottom line is that they are indeed a business. And they need a certain level of accountability from their employees...regardless of how heart wrenching or touching their personal problems are. I know. I am forced to deal with it on a daily basis. I oversee 100+/- employees, and that includes 100 different personalities, personal problems, etc...It's definitely a highwire act indeed. And the bottom line is at the end of every day, we still have a business to run. While it might not be the politically correct answer, its a fact of life in the business world.

However, I do believe they could've handled the termination process a little differently. After all, employees are only human. And they are the heart and soul of what makes a business run successfully. When I've had employees in similar situations and was left with no option other than firing them, I tell them (if they are an otherwise exemplary employee) to get their problems straightened out, get their life in order, and to come back and see me. The door is ALWAYS open for return.

I hope you have got your life back on track, because you seem like a model employee otherwise. I personally wish nothing but the best for you in moving forward with your life. As previous comments have stated, one door closing is another one opening. I'm sure I can speak for others when I say we sincerely look forward to hearing from you again. Please come back and drop by the Community Forum side and tell us how life is going. Godspeed.
Posted by Tim on 2013-06-05:
I honestly do not know how I came across this article. I was looking for the Brinker Store. I feel that I have to at least say something. Sooo.. I am a Manager at a Chili's. I can not imagine what you have been through and sympathize GREATLY. I do believe that the managers that handled the situation did so in an unprofessional and disrespectful way. I honestly wish you could have worked with the group of managers in our district. In our district we are family. We always help each other and our team members. The team members themselves would have probably offered a place to stay. I can not say that every Chili's has the same culture but I can promise that upper management is working on developing a culture that promotes family, team work, and fun. I would have/ would speak to Human Resources at Brinker and pursue the issue. Although I was not a part of the management staff that created this negative experience, I would like to apologize from the bottom of my heart. Had this situation happened in Austin Texas, I am pretty sure you would still be working for Chili's with a smile on your face. Whatever decisions you make in life I wish you well and I hope you don't forgive Baytown's Chili's managers, but instead forgive Chili's as a brand for your trouble. :-( I'm so sorry.
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Forgot half my to go order!!
Posted by Dr.Antonatos on 05/02/2012
AIKEN, SOUTH CAROLINA -- I live about 20 minutes from Chili's however my husband and I were on that side of town and ordered a to go order via the online ordering system I ordered a soup and salad combo with a side of avocado with chips and salsa and a rib dinner. So we get home no soup and no salsa and no avocado slices!! Are you kidding me? I looked in the bag and say 2 styrofoam containers just assuming they had correctly done their job and get home and the containers contain croutons and the other salad dressings! I had to drive back 20 minutes as hubby's food got cold and get it!! No apology! Very bad experience have to drive back and forth to get my order done right!
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Posted by Anonymous on 2012-05-03:
Great review! I know others might rip the OP for not checking their order before they left, but the onus shouldn't be on the paying customer to receive what they paid for. With that being said, mistakes do happen. How they make amends for their mistakes is what separates the men from the boys in regards to customer service. Without even so much as an apology, it sounds like they let you down altogether. Again, good review!
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Good food, iffy service
Posted by Lbarron516 on 01/17/2012
MARIETTA, GEORGIA -- I went to Chili's on Roswell Rd. on 1/15, and ordered the 2 for $20, which is definitely a great deal. Other than finding a hair embedded in the cheese on my Texas cheese fries, the food was pretty good. However, I left almost half my meal in a to-go box and when I returned less than 2 minutes later to retrieve it, they had thrown it away and didn't offer to reimburse me, and really didn't seem apologetic at all. I like Chili's in general; however, this experience was less than desirable.
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Posted by Anonymous on 2012-01-17:
I love chili's always have had great service and great food, Hope you give them another chance.
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Food Stained Clothes Due To Service
Posted by Csears54 on 12/12/2011
YUKON, OKLAHOMA -- I was visiting from Texas and driving from Oklahoma City to Elk City. We stopped at Yukon. We decided to eat at Chili's for a nice meal. But when we got seated and gave our choices for the meal. A waiter dropped some plates and the food splattered on to my relative. She was wearing a new white shirt (mommy to be) purchased from a craft show, the food stained her shirt. We asked to speak to the manager, he made it clear he did not care about the customer.

Now my relative isn't able to wear the shirt again!! We plan to never stop and eat at this Chili's again. Maybe if someone from Chili's should make this up to my relative one day.
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Posted by Skye on 2011-12-12:
Why didn't your relative just have the shirt professionally cleaned, and then pass the bill unto the manager, or send it to corporate.

Where there's a will, there's a way, and it's silly to think just because a shirt was stained, it can never be worn again.

Contact corporate.
Posted by Anonymous on 2011-12-13:
"He made it clear he did not care about the customer"...

How exactly was that? What did he say? A little more information in regards to how the manager handled the situation, when presented the opportunity to make things right, would go a long way in helping us readers better understand your complaint. I hope to hear from you in the future...thanks!
Posted by momsey on 2011-12-13:
How did he make it clear he did not care about the customer?

Skye has the best advice. Have the shirt cleaned and send them the bill!
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Posted by Hellopanda92298 on 11/23/2011
ROCKY MOUNT, NORTH CAROLINA -- When we got to there it took our waitress 10 minutes to even take our drink orders. We realized that they were busy so we went ahead and gave her our food order. We kind of just sat there watching her run back and forth to tables around us not bothering to ask if we needed anything. Our waitress didn't even bring us our food, the chef did. The order was wrong and we had to wait 15 minutes to get the correct order and by that time we didn't even want it. So we asked to speak with the manager who obviously didn't care about poor service. He didn't apologize or anything he just said I'll cut your bill in half. I explained to him that I had money to pay for the food, and I was not just trying to get a discount. He just handed our new checks with no apology or anything. Then when the waitress came to take our money she wanted to have an attitude and complain that she had no help even though she definitely had time to care about the family beside our table. Just because we look like younger people does not mean we don't have money, and it aggravates me that I am not taken seriously especially in a situation where I am having to pay for something. Every experience I've had at Chilis in Rocky Mount the customer service has been quite horrible and, they definitely need to considering hiring a new manager
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Posted by skelly39 on 2011-11-23:
That would be annoying, but what did you expect the manager to do if you did not want a discount? And why do you continue to go back if it's horrible every time? Did you just want an apology? Personally, I'd rather have the discount.
Posted by Fufu487 on 2011-11-23:
what were you expecting the manager to do? out of curiosity...
Posted by Anonymous on 2011-11-23:
It's not unusual for someone else besides your waitress to bring you your food. I understand your order was wrong, but you're really upset that it took 15 mins to correct it? The manager offered to cut the bill in half (which is very generous) and you said no. What did you want the manager to do?
Posted by leet60 on 2011-11-23:
I have to agree with skelly39. Aside from discounting the meal for what you considered poor service, what was expected? Did you expect the server to be corrected for the poor service in your presence?
Posted by Churro on 2011-11-23:
The only thing I read the OP was looking for was a little validation of their complaint and not have it brushed aside like it and they didn't matter.

A little people skills goes a long ways in service industries. If the manager or waitress had shown the least bit of genuine care I have a feeling we wouldn't be reading this review.
Posted by Anonymous on 2011-11-23:
Sometimes all the customer needs to hear is a sincere "I'm sorry".
Posted by madconsumer on 2011-11-23:
well said.

very helpful!
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