ROUND ROCK, TEXAS -- I called in a complaint to the General Manager Sunday night regarding our to-go order. (See complaint "Chili's - Hoping for Better Luck Next Time.) The General Manager took the time to listen to my complaint and offered different solutions to remedy the issue. Since going back to get a re-do of the order was not convenient for us that night, he promised to send us some Chili's "bucks" or whatever they call them to used to try them again at a later date.
True to his word, he mailed me out an envelope on Monday, received on Tuesday with a very nice hand written letter of apology, the promised "bucks" and he also took the time to look up our order and have it refunded to our credit card. We are going to give them another try, and plan to eat in so that we can thank ** personally for his able handling of a difficult situation.
AIKEN, SOUTH CAROLINA -- I live about 20 minutes from Chili's however my husband and I were on that side of town and ordered a to go order via the online ordering system. I ordered a soup and salad combo with a side of avocado with chips and salsa and a rib dinner. So we get home. No soup and no salsa and no avocado slices!! Are you kidding me? I looked in the bag and saw 2 styrofoam containers - just assuming they had correctly done their job and get home and the containers contain croutons and the other salad dressings! I had to drive back 20 minutes as hubby's food got cold and get it!! No apology! Very bad experience - have to drive back and forth to get my order done right!
YUKON, OKLAHOMA -- I was visiting from Texas and driving from Oklahoma City to Elk City. We stopped at Yukon. We decided to eat at Chili's for a nice meal. But when we got seated and gave our choices for the meal. A waiter dropped some plates and the food splattered on to my relative. She was wearing a new white shirt (mommy to be) purchased from a craft show. The food stained her shirt. We asked to speak to the manager. He made it clear he did not care about the customer. Now my relative isn't able to wear the shirt again!! We plan to never stop and eat at this Chili's again. Maybe if someone from Chili's should make this up to my relative one day.
ROCKY MOUNT, NORTH CAROLINA -- When we got to there, it took our waitress 10 minutes to even take our drink orders. We realized that they were busy so we went ahead and gave her our food order. We kind of just sat there watching her run back and forth to tables around us not bothering to ask if we needed anything. Our waitress didn't even bring us our food, the chef did. The order was wrong and we had to wait 15 minutes to get the correct order and by that time we didn't even want it. So we asked to speak with the manager who obviously didn't care about poor service.
He didn't apologize or anything, he just said "I'll cut your bill in half." I explained to him that I had money to pay for the food, and I was not just trying to get a discount. He just handed our new checks with no apology or anything. Then when the waitress came to take our money she wanted to have an attitude and complain that she had no help even though she definitely had time to care about the family beside our table.
Just because we look like younger people does not mean we don't have money, and it aggravates me that I am not taken seriously especially in a situation where I am having to pay for something. Every experience I've had at Chili's in Rocky Mount, the customer service has been quite horrible and, they definitely need to considering hiring a new manager.
Chili's, Harden Blvd (Cobb) Lakeland, FL. My sister who has cancer, my cousin and I went out for a rare evening of enjoyment. I ordered the original nachos but forgot (which is normal because of the worries I have with my sister), I asked if I could get some avocado, he said "No problem" and did not bring it. He came back at this time I had 2 left and my sister mentioned it he said since I did not order it at the start it was difficult and required extra time to put it on my ticket and get it!
I stated that did not make sense, he gave me an aggravated look turned and walked away! It got worse from there. I went to have a cigarette and he was talking about me to a waits nodding his head toward me and then I received the look again. This look continued even as I complained to the manager when I left about his attitude. Needless to say our rare evening out and probably one of my last few with my sister was ruined. All I said was it did not make sense, I would have finished with if this were the case dessert, after dinner coffee or drinks could not be ordered - but with him walking away that was not said. This dinner was in 9/24/11. My sister was also shocked.
CLARK, NEW JERSEY -- I am a regular customer of Chili's and was greatly disappointed last night when my family went out with another family. Not only did we have to wait almost 2 hours, it was close to 9:00 when we got seated. Our kids were getting hungry and restless. When we got our food, our four kids complained that the cheese pizza tasted different. They would know because they always order it. We told a waitress and she told us it was not cheese pizza, it was a pita with provolone on top.
My 7 year old literally threw up at the table. After that we all called it a night. I am very disappointed that OUR waitress didn't tell us anything about the kids' cheese pizza. Between our two families we spent about $130 so I expected good service.
CHATTANOOGA, TENNESSEE -- Tuesday, April 5th, 2011 around 4 P.M. five friends and I dined at the Chili's in downtown Chattanooga before heading to 6 P.M. meeting. A few open tables were open in the bar area and since we were pressed, time-wise, we chose to sit in the bar instead of a 10-15 minute wait. The server stood by each of us to take our order and none ordered alcohol. When she brought drinks, she sat all 6 drinks at the end of the table and pointed who got which. Silverware was tossed in the middle of the table. When the food arrive, she stood at the end of the table and told who to pass it on to.
Our bills were placed in the middle of the table like the silverware and we had to figure who owed what. Then we discovered the 18% gratuity. I had many pennies in the bottom of my purse which I scratched up to make the exact tip. We were in and out within 45 minutes, which was good, but the server made us feel unwelcome, never smiled or made any comments to welcome us or appreciate the patronage. Does Chili's add 18% to groups of 6 or do they get upset with non drinking people in bar.
MEMPHIS, TENNESSEE -- Lately the portions in Chili's have reduced a lot. Me and my wife are not very big eaters, a decent size burger will fill me up and my wife eats about half of what I eat, but our recent visit to Chili's has been disappointing. We ordered an appetizer and two entrees and still somehow we were hungry after we came back come. Our check was for $35 excluding tips. I had to wake up in the middle of the night to fix something to eat. Definitely not value for your money and I would avoid Chili's in future and do not recommend.
I am a traveler in Florida, a European businessman on vacation/ business, arriving from Europe waiting for a friend to arrive from New York at the Miami International Airport. I decided to catch a World cup game between Brazil and Ivory Coast at the Chili's in MIA (Miami International Airport)... while my friend arrived. I frequently visit this chain restaurant but I was appalled when arriving to this particular one.
Looking at the menu with marked up prices I thought the food must be exceptional as compared to other national Chili franchises. The service was horrible, order was incorrect, total was wrong, the greetings and attitude from the staff inappropriate and being that this is the hub for Latin America I figured it should have a nice modern feel.
The Televisions were extremely outdated I was lucky if the game was in color, including one which was nonfunctional. To say the least I was disappointed with the service and amazed that this is good be one of tourist's first experiences when arriving to the City of Miami. Well the only good thing to come out of this lunch was that the team I was routing for, Brazil won that day. Chili's, never again, in Miami or anywhere else!!
RIO GRANDE CITY, TEXAS -- My friends and I frequent our local Chilis at least once a week (if not more). We have had our problems with service, bad food, etc. But we were really shocked when the manager (the only female) accused us of lying to our waitress about an order that she took. When we called her on it she admitted that we had indeed ordered our drink from her (which she never delivered). She later tried to bill us for 23 shots (outrageous right!) she never delivered.
She said she had served 23 shots and my husband told her she might have served them but had only served us 15! Where did the other 8 shots go - to the guys she was flirting with? What really ticked me off was when a waitress told me later that she said she didn't like me! She is not there to like me instead she is supposed to keep the customers happy, but she certainly is out of place talking about a customer to the staff!