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Chili's - Page 3

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1.3 out of 5, based on 18 ratings and
56 reviews & complaints.

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H-O-R-R-I-B-L-E
Posted by on
VALDOSTA, GEORGIA -- Tonight my wife and I attempted to dine the Valdosta GA Chili's location. It took nearly 20 minutes to get service AFTER we were seated. When we DID get service, we ordered the southwest egg rolls…and they arrived undercooked (chunks of corn were like little chunks of ice). My wife ordered the Chicken Crispers with the white gravy. I ordered the "Create-A-Combo" with the Half Rack of Baby Back Ribs and Garlic Lime Shrimp. The Shrimp were FROZEN in middle…. I sent it back. Her chicken was PINK in the middle. Before we could send THAT back they brought my plate back out, the cheese on potatoes was melted to the plate & toasted brown and the plate was hot to the touch…indicating THEY broiled the whole damn plate! As a result, those mouth-watering ribs they show on TV were dried out tough, and the bacon on the potatoes was burnt…

I asked for the manager and he kept saying "let me get you something else" despite being told repeatedly that "I'm Leaving, I lost my appetite". I attempted to leave, the runt manager chased me out front door apologizing profusely at the top of his lungs. How does that make a waiting customer feel? When they have to watch CHASING ME out the front door apologizing. And he couldn't even take a hint when I said "bug off... I'm not interested in your retail schpeel". He chased me all the way to the Walgreen's parking lot next door where I had to park. I was told that the bill was “taken care of”. I'd hope so, cause I damn sure wasn't planning on PAYING FOR IT. This marks my third trip to chili’s since restaurant opened and the second time of three that I've either had either poor service or bad food OR both.

I PROMISE YOU, I will not be going back unless this company offers offering some sort of compensation for bad service received thus far. In fact...I wasn't even paying for TONIGHT'S meal. It was to be paid for on a complimentary gift card we received..... This is the only company I know of that could SCREW UP "FREE"..... Oh well, I guess I got my money's worth.


     
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Anonymous on 2008-01-20:
They tried their best to make things right doesn’t mean you have to be rude and bail like that.
*Brenda* on 2008-01-20:
I agree with Wally. Sounds like they tried to fix it but you weren't having any of that. Very mature.
Anonymous on 2008-01-20:
The manager told you the meal was free, so you already got your compensation.
Anonymous on 2008-01-20:
I would imagine they'd just as soon that you don't come back anyway... so it's all good.
tgtman on 2008-01-20:
I'm sorry - I have to side with the consumer here. It is very frustrating when meals come at separate times because of screw-ups at the restaurant level. This happened to me once at Chilis (undercooked food, unapologetic waiter, etc.). The customer did the right thing by leaving w/o paying, because he didn't even get to eat his food. Even if you get a gift card from corporate, don't go back! Sell it on eBay or the gift-card-exchange website!
stevek2008 on 2008-01-20:
IT GETS WORSE.

At 9:30 – after TRYING to eat at 7 – I was finally regaining my appetite and my urge to make the guy make up for it was growing. Hell, he OFFERED... So I called him back and said “fine, you want to make up for it, remake the plates, put them in a to-go box, and I’ll pick them up” – He agreed…I went to pick them up – thanked him – got home…and it was wrong. Not only was it WRONG…it was half missing….my wife’s order was wrong…and the one I ordered wasn’t there AT ALL. So I called him BACK…and told him that I was coming all the way across town…AGAIN….to get it right…and to get me the phone number of the guy who OWNS the place. This is the only restaurant in town that could screw up FREE frozen shrimp, then screw up FREE for a SECOND TIME!
As to the number, He told me he couldn’t do that, that he didn’t have the number. I told him “sure you do, because when there was a problem where I work two weeks ago…someone sure had it to call him….” (That managing partner was in my store less than two weeks ago with an issue, and we fixed it). – lo and behold, I got the number! Needless to say...I spent a good bit of time on the phone with the operating partner..who's jaw was either ON the floor, or he's really good at faking sincerity. I kind of felt bad. I called the number expecting to leave a voice mail and get a call back in a week....he answered the phone at 10 o clock at night....

And I got home...to eat my food....and it wasn't right again...the third time, in one night...but...it was edible....and I guess at this point that's all I can ask for.
Anonymous on 2008-01-20:
Well I wouldn't go there again.
hello dolly on 2008-01-20:
Although it's been several years since I worked in a restraint I agree with the consumer here. Wrong is wrong and frankly it's food. If someone in the kitchen should decide to add a little something extra because they think you're a pain you would never know. I too would have left. As for calling back and picking up take out NEVER!!

Great that you knew whom to call while you were still angry enough to follow through. Give it a couple of weeks for some house cleaning and see if it makes a difference.
Ponie on 2008-01-21:
Where's Jeff Foxworthy when we need him?
jjop on 2008-01-21:
We eat at Chilis often but know not to order most of their offerings. The burgers are good but not the fries. Ribs are not so good but never order beef on your nachos. I think it is something they picked up off the floor of the saddle shop! I am guessing it is Fajita meat.
Nashadi on 2008-05-04:
You deserve a comped meal and that is all. Sorry but one unsatisfactory meal that you did not end up having to pay for is not so egregious an affront to warrant you being given another one. Get a life and learn some decency.
Anonymous on 2008-07-15:
Um, just a question, why didn't you check the food before you left the restaurant? That would have saved you some of the hassle in going back twice.
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Bad Service and Low Quality
Posted by on
Rating: 1/51
3830 S. COOPER ST., ARKANSAS -- Waitress delivered the food and left. Did not offer to refill tea glasses or water. Finally had to ask the Hostess for my bill. The Chicken fajitas did not taste good. Will not go back.
     
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Really Bad
Posted by on
Rating: 1/51
PLANTATION, FLORIDA -- Ppl off duty in the kitchen.... in the dinning area playing around while customers are eating... manager had no control of staff. Had to tell the waitress to tell cook how to cook flour tortillas, they came out great then... but drunk kid was all over the store and no manager to be found... then two quests walk in and a guy that is in uniform tells them someone will be there instead of helping them... I'll never come here again
     
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Terrible Service
Posted by on
Rating: 3/51
ALGONQUIN, ILLINOIS -- Every time my family and I go to Chilis in Algonquin, il the service is terrible. You have to wait for refills, wait for your bill. We ended up paying on the kiosk but had a question never saw our server. It's very frustrating we like the food but the service is continually bad.
     
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clutzycook on 2013-05-11:
We haven't been to that location in quite some time. But the last time we did go, I agree that the service was not up to par.
trmn8r on 2013-05-11:
The problem with places of this caliber is that when they do everything right, it is a fantastic experience and the food is great. It's a problem, because most of the time, places like this can't do it consistently.

I've given up on chains for the most part. Chili's is one of the better ones in its class - the one near me closed years ago.

nikalseyn on 2013-05-12:
You say every time you go the service is terrible. How many more times do you need to go there to finally decide to NOT go there and find somewhere else to eat?
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Ridiculous
Posted by on
Rating: 1/51
COLUMBUS, GEORGIA -- Went into Chili's tonight at 6:30 Sunday evening sat in bar area. Sat there for 15 minutes while 4 different servers walked past and didn't even acknowledge we were sitting there. The manager even made eye contact with me at least 4 times while she made a drink. They were not even busy! Finally we got up and left while waiters and waitresses just stood around chit chatting. So bad on so many levels. One guy even had to approach his waiter for his ticket. Worst customer service EVER!
     
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trmn8r on 2012-09-17:
I ceased having normal expectations at chain restaurants. I went often enough that I determined the service (and often the food) at most are substandard. That is when I stopped going. I had one, TGIF, that had a remarkable manager. During his 2-year tenure, everything was excellent. Within a month of his departure, things went south.
melissa253 on 2012-09-17:
If you were sitting in the "bar area" maybe the servers thought you wanted to sit there. Why didn't you stop one of them and ask them if a table was ready? If the manager 'made eye contact' with you, why didn't you ask him/her about a table?
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Worst Dining Experience
Posted by on
Rating: 2/51
SHOREWOOD, ILLINOIS -- 8/26/12 The visit began with a dirty booth being provided to us. The waitress in our section was hurried and inattentive. Since I have to take a medication with water, I ended up asking the bartender since she practically disappeared until the meal was completed.

Bottom line: poor service, trite menu, tired decor, and inattentive staff. Stick to Red Robin, Houliahn's, or Buffalo Wild Wings.
     
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ok4now on 2012-08-28:
Dirty booth & inattentive waitress, so how was the food?
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Bad Chili's
Posted by on
Rating: 1/51
PEORIA, IL., ILLINOIS -- Server, Ben, was bad. Didn't care. The Margaritas here are different than all the other Chili's. They all seem aloof. All other Chili's in central Il. are good.
     
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Good food, iffy service
Posted by on
MARIETTA, GEORGIA -- I went to Chili's on Roswell Rd. on 1/15, and ordered the 2 for $20, which is definitely a great deal. Other than finding a hair embedded in the cheese on my Texas cheese fries, the food was pretty good. However, I left almost half my meal in a to-go box and when I returned less than 2 minutes later to retrieve it, they had thrown it away and didn't offer to reimburse me, and really didn't seem apologetic at all. I like Chili's in general; however, this experience was less than desirable.
     
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Anonymous on 2012-01-17:
I love Chili's always have had great service and great food, Hope you give them another chance.
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Disgusted and disappointed
Posted by on
Normally I like Chilis food besides the fact that it is way too salty. I also found a hair in my to go box.. I'm truly disgusted. I don't even want to eat my food now.. What a waste.
     
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Alain on 2011-10-02:
You can do a guest survey either by going to:
http://www.chilis.com and clicking on "guest survey" or
http://ww3.empathica.com/sxml/chilisweb/chilisgem1/landing.jsp
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Spent $35 for 2 and still Hungry
Posted by on
MEMPHIS, TENNESSEE -- Lately the portions in Chilis have reduced a lot. Me and my wife are not very big eaters, a decent size burger will fill me up and my wife eats about half of what I eat, but our recent visit to Chilis has been disappointing. We ordered an appetizer and two entree's and still somehow we were hungry after we came back come. Our check was for $35 excluding tips. I had to wake up in the middle of the night to fix something to eat. definitely not value for your money and I would avoid Chilis in future and do not recommend.
     
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Anonymous on 2010-09-06:
If you enjoy the food at Chili's, and your only contention is that you were still hungry after dining, consider ordering dessert, and if you feel full before leaving the restaurant, take it home to enjoy later.
spiderman2 on 2010-09-06:
They must have gotten really small if an appetiezer and an entree didn't fill up someone who typically eats half a hamburger!
Anonymous on 2010-09-06:
I eat at chilli's quite often the portions are fair in my opinion. I get the Cajun chicken pasta and they give me enough to even take home. now those two for 20 meals are kind of small but you get an app and dessert with it so its not to bad.
clutzycook on 2010-09-06:
The last time I was in Chili's, I noticed that the portions had gone down as well. I also noticed that the quality wasn't as good as previous visits.
Anonymous on 2010-09-06:
They also jacked up the prices on a lot of their meals. Go figure jack up your prices reduce quality and portions.
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