COLUMBUS, GEORGIA -- Went into Chili's tonight at 6:30 Sunday evening. Sat in bar area. Sat there for 15 minutes while 4 different servers walked passed and didn't even acknowledge we were sitting there. The manager even made eye contact with me at least 4 times while she made a drink. They were not even busy! Finally we got up and left while waiters and waitresses just stood around chit chatting. So bad on so many levels. One guy even had to approach his waiter for his ticket. Worst customer service EVER!
SHOREWOOD, ILLINOIS -- 8/26/12 The visit began with a dirty booth being provided to us. The waitress in our section was hurried and inattentive. Since I have to take a medication with water, I ended up asking the bartender since she practically disappeared until the meal was completed. Bottom line: poor service, trite menu, tired decor, and inattentive staff. Stick to Red Robin, Houliahn's, or Buffalo Wild Wings.
MARIETTA, GEORGIA -- I went to Chili's on Roswell Rd. on 1/15, and ordered the 2 for $20, which is definitely a great deal. Other than finding a hair embedded in the cheese on my Texas cheese fries, the food was pretty good. However, I left almost half my meal in a to-go box and when I returned less than 2 minutes later to retrieve it, they had thrown it away and didn't offer to reimburse me, and really didn't seem apologetic at all. I like Chili's in general; however, this experience was less than desirable.
YUKON, OKLAHOMA -- I was visiting from Texas and driving from Oklahoma City to Elk City. We stopped at Yukon. We decided to eat at Chili's for a nice meal. But when we got seated and gave our choices for the meal. A waiter dropped some plates and the food splattered on to my relative. She was wearing a new white shirt (mommy to be) purchased from a craft show. The food stained her shirt. We asked to speak to the manager. He made it clear he did not care about the customer. Now my relative isn't able to wear the shirt again!! We plan to never stop and eat at this Chili's again. Maybe if someone from Chili's should make this up to my relative one day.
ROCKY MOUNT, NORTH CAROLINA -- When we got to there, it took our waitress 10 minutes to even take our drink orders. We realized that they were busy so we went ahead and gave her our food order. We kind of just sat there watching her run back and forth to tables around us not bothering to ask if we needed anything. Our waitress didn't even bring us our food, the chef did. The order was wrong and we had to wait 15 minutes to get the correct order and by that time we didn't even want it. So we asked to speak with the manager who obviously didn't care about poor service.
He didn't apologize or anything, he just said "I'll cut your bill in half." I explained to him that I had money to pay for the food, and I was not just trying to get a discount. He just handed our new checks with no apology or anything. Then when the waitress came to take our money she wanted to have an attitude and complain that she had no help even though she definitely had time to care about the family beside our table.
Just because we look like younger people does not mean we don't have money, and it aggravates me that I am not taken seriously especially in a situation where I am having to pay for something. Every experience I've had at Chili's in Rocky Mount, the customer service has been quite horrible and, they definitely need to considering hiring a new manager.
Chili's, Harden Blvd (Cobb) Lakeland, FL. My sister who has cancer, my cousin and I went out for a rare evening of enjoyment. I ordered the original nachos but forgot (which is normal because of the worries I have with my sister), I asked if I could get some avocado, he said "No problem" and did not bring it. He came back at this time I had 2 left and my sister mentioned it he said since I did not order it at the start it was difficult and required extra time to put it on my ticket and get it!
I stated that did not make sense, he gave me an aggravated look turned and walked away! It got worse from there. I went to have a cigarette and he was talking about me to a waits nodding his head toward me and then I received the look again. This look continued even as I complained to the manager when I left about his attitude. Needless to say our rare evening out and probably one of my last few with my sister was ruined. All I said was it did not make sense, I would have finished with if this were the case dessert, after dinner coffee or drinks could not be ordered - but with him walking away that was not said. This dinner was in 9/24/11. My sister was also shocked.
CLARK, NEW JERSEY -- I am a regular customer of Chili's and was greatly disappointed last night when my family went out with another family. Not only did we have to wait almost 2 hours, it was close to 9:00 when we got seated. Our kids were getting hungry and restless. When we got our food, our four kids complained that the cheese pizza tasted different. They would know because they always order it. We told a waitress and she told us it was not cheese pizza, it was a pita with provolone on top.
My 7 year old literally threw up at the table. After that we all called it a night. I am very disappointed that OUR waitress didn't tell us anything about the kids' cheese pizza. Between our two families we spent about $130 so I expected good service.
CHATTANOOGA, TENNESSEE -- Tuesday, April 5th, 2011 around 4 P.M. five friends and I dined at the Chili's in downtown Chattanooga before heading to 6 P.M. meeting. A few open tables were open in the bar area and since we were pressed, time-wise, we chose to sit in the bar instead of a 10-15 minute wait. The server stood by each of us to take our order and none ordered alcohol. When she brought drinks, she sat all 6 drinks at the end of the table and pointed who got which. Silverware was tossed in the middle of the table. When the food arrive, she stood at the end of the table and told who to pass it on to.
Our bills were placed in the middle of the table like the silverware and we had to figure who owed what. Then we discovered the 18% gratuity. I had many pennies in the bottom of my purse which I scratched up to make the exact tip. We were in and out within 45 minutes, which was good, but the server made us feel unwelcome, never smiled or made any comments to welcome us or appreciate the patronage. Does Chili's add 18% to groups of 6 or do they get upset with non drinking people in bar.
MEMPHIS, TENNESSEE -- Lately the portions in Chilis have reduced a lot. Me and my wife are not very big eaters, a decent size burger will fill me up and my wife eats about half of what I eat, but our recent visit to Chilis has been disappointing. We ordered an appetizer and two entree's and still somehow we were hungry after we came back come. Our check was for $35 excluding tips. I had to wake up in the middle of the night to fix something to eat. definitely not value for your money and I would avoid Chilis in future and do not recommend.