Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 4 ratings and
13 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
A Bad Situation Turned Good
Posted by on
After the overly stressful day I had in cyberspace and in real life, I did not feel like cooking on Thursday. So, I ordered Chipotle for my husband and Noodles and Co. for myself. Noodles was great, as usual. Here's the email I ended up sending to Chipotle regarding my experience there...

I am extremely disappointed in the service I received at the Algonquin store this evening. My husband and I adore your burritos and chips and salsa, but after tonight's events, I may have to rethink my preferences. I placed an order online for pickup at 5:25pm. I arrived at the store at 5:27 pm (according to my watch). When I arrived, I went to the register and asked for my order. The cashier looked to the wall where the tickets were posted and called for another employee while they hurriedly made my order. When they bagged my food, they tried to ring up the order when I informed them that I had already paid when I ordered online. I then asked for the extra salsa that I had requested in the order and asked why the order wasn't ready when I arrived. They gave the excuse that they like to have it fresh and hot. While I appreciate their concern for the quality of the food, I informed them that the point of ordering ahead is for the food to be ready when the customer arrives. If I was concerned about how hot my food was, I would order it when I arrived at the store. I asked to speak with the manager. When the manager came out, he apologized but gave the same excuse about having the food hot and fresh. At this point, I had to ask twice more for my extra salsa. When they finally gave it to me, I left. When I arrived home and started to eat my chips and salsa. I noticed that the salsa tasted as though the tomatoes were rotten! This has to have been the worst experience I have ever had in one of your stores and I think it will be a long time before I set foot in it again. I work too hard for my money to throw it away on rotten food and terrible service.

Here's their reply...

Thank you for taking the time to share your experience. I am sorry that your online order with our Algonquin restaurant on Thursday was not ready for you at the specified time. Online ordering is a convenient option designed for customers who would rather bypass the wait in line. Therefore, you should never have to wait for your order to be made upon arrival. I can also imagine your frustration with having our team make excuses for your order not being ready on time, along with having to request several times for your salsa. Additionally, our salsa should never taste rotten, as it is make fresh, twice daily. I will communicate these issues with the folks who oversee this location and make sure that our online orders are being completed by the designated time and that we are serving simply the freshest ingredients.

I would like redeem your order by sending you a couple free burrito cards and a free chip & guac card (good for salsa too). Simply send me your mailing address and I will get those out to you shortly. Rest assured, your feedback and satisfaction is important to us, and your next order will be top-notch!

Thanks for your patience.

See? That's how customer service is supposed to be! Some of the businesses we complain about here should take note.

***Update 9/11/10***
Chipotle has not send me the promised cards. See my next review with this company.
Read 8 RepliesAdd reply
User Replies:
Anonymous on 08/21/2010:
I love eating at Chipotle one of my fave Burrito places. Glad Chipotle made things right.
clutzycook on 08/21/2010:
Me too, wally. I haven't eaten there much this summer since I've been on WW, but with free burrito cards coming (hopefully), I might have to have a "naughty eating day" and have one :).
Anonymous on 08/21/2010:
The Burritos are huge and filling. I dunno why they charge almost 2 bucks for some Guac or salasa though.
Alain on 08/22/2010:
Great to see a problem corrected as it should be, Clutzy!
Ytropious on 08/22/2010:
Wow, a COUPLE of free burritos, that's good stuff!
raven2010 on 08/22/2010:
Glad to see good customer service is a focus of this place. I LOVE their burritos.

And I agree, why order ahead if they are going to wait until you get there to make the food??
clutzycook on 08/22/2010:
That's what I was trying to explain to them, raven. I don't know if there was a language or an intelligence barrier in place there, but after the day I had on Thursday, I was in no mood to break it down into small syllables for them.
Alain on 09/12/2010:
They promised the cards. Time for them to deliver.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Smaller Portions Continue to Get Smaller!
Posted by on
Rating: 1/51
LAKE FOREST BETWEEN ROCKFIELD AND EL TORO, CALIFORNIA -- I have been a fan of Chipotle ever since I discovered them back several years ago. I used to eat there at least once per week for lunch. What caught my attention was the taste and size of portions. It was a bit pricey, but I thought that the size and taste compensated for the price. About six months ago I started noticing how the portions of the rice and beef where getting smaller and smaller. I talked it over with couple of my coworkers and they all agreed to my finding. So, I knew it wasn't me over reacting. Today 12-26-13 after not trying Chipotle for over 6 months I decided to give it another chance. To my surprise, the portions were smaller than before. I guess I should have been thankful for experiencing large portions at one point in this restaurant.
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Boycott Chipotle Until The VP Washes My Car Seat
Posted by on
Rating: 1/51
SACRAMENTO, CALIFORNIA -- On 6/6/12 at around 2:30pm I purchased a burrito bowl. when I got home I lifted the bag and there is a stain that made me think I spilled the bag. I looked and the bag had been upright along with the product. There were no signs of spilling over the top either or around the edge of the bowl. What I did notice was the bottom of the bowl was leaking. I took it back and asked for the store manager his name was Ben. He inspected it said it doesn't happen a lot but it looks like I got a defective bowl. I explained it leaked on my car seat cover and asked what they would do about it. he looked confused. I asked about getting it spot cleaned and being repaid the cost. He said he would need the GM to authorize that, he couldn't. I asked how I would get ahold of him and Ben went and got Patrick who also admitted the bowl looked defective as it had no damage or obvious holes but was leaking and soggy. He said he could replace the bowl as there are health issues with serving it like that but he could do nothing about the car. I asked his name and the other guys name so I could take this further and he handed me his card then walked away without saying anything. He didn't even care enough to look at the seat or that we were really talking about a few dollars to spot clean the seat an I would be fronting the cost.
Read 3 RepliesAdd reply
User Replies:
clutzycook on 06/07/2012:
Have you tried emailing corporate? They've been pretty responsive any time I've had to contact them. That being said, I wouldn't hold your breath on getting them to pay to have your seat cleaned.
FoDaddy19 on 06/07/2012:
I think it's just an inherent risk that goes with ordering food that comes in a bowl or cup. I would doubt if they are going to pay to have your seat cleaned.
KevinTX on 06/07/2012:
I agree with FoDaddy... putting food in your car seat has a risk of spillage.

Of course, even if you put it on the floor you'd have a stained floor mat.. so hmm, not a win win either way :)
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
MEDINA, OHIO -- The employees were just rude to me. I felt like I wasn't welcome there. Also, I felt like half of them smelled like alcohol and drugs. I don't know if the managers are okaying them to do so, but I feel like that's against the law and company policies. I would like this place to be invested or shut down. I will never return back to this company again until I know that the managers and employees are clean. Also, I overheard one of the employees talking about doing drugs at the work place. I cannot believe the manager was allowing them to talk about it at a work place.
Read 3 RepliesAdd reply
User Replies:
clutzycook on 06/02/2012:
Odds are the manager wasn't in earshot
TLSmith on 06/02/2012:
Did you order food and then eat it anyway?
Ella on 09/07/2012:
The Strongsville branch is the same way - the employees and management are on some sort of drugs. It is very sad that this is allowed. I will never eat at Chipotle anywhere.
Close commentsAdd reply
RESOLVED: Overpriced and unfairly portioned
Posted by on
JACKSONVILLE, FLORIDA -- I stopped by today to grab lunch to go before work, and ordered my usual steak burrito minus rice and beans. Keep in mind this is not my first time visiting Chipotle. Today the girl making my burrito put an insanely small amount of steak on my burrito. I asked her if the portions got smaller. She said "No, it looks like less because theres no rice and beans on it". That was the silliest thing I've ever heard because I order the same thing all the time and this was the first time out of all my visits I could actually count the pieces of steak. Anyway I asked how much it would be for extra steak and she said 2.75!!! I said no thank you and almost thought about cancelling the whole order but there were people behind me. The gentleman behind me even had to ask for more beans on his burrito bowl so it wasn't just my imagination that the portions were being rationed more than usual. I guess I am complaining because when a burrito is 6.00, you would expect a decent size amount of meat. I will go to another location in Jax and compare and if it's still a half scoop of meat I'll just go to Taco Bell from now on.


UPDATE: I received a very nice email from corporate regarding this experience. It is as follows:


Thank you for writing to us. I'm sorry we skimped on the amount of steak we added to your burrito the other day. We have not, as a company, instructed our servers to reduce portion sizes so we'll contact our Orange Park restaurant to ensure they're offering the appropriate portions.

For your troubles, we'd like to cover your next meal with us. If you reply with your mailing address, I'll send out one of our burrito bucks (good for any of our meals). I'm confident, the next time you dine with us, your meal will be hearty and delicious.

We look forward to serving you again soon!


Joel Bond | Marketing Consultant

Chipotle Mexican Grill

I was very happy that they took the time to reply to me. A lot of these emails to companies go unanswered. I haven't had the chance to go back to Chipotle yet, but I will soon and will do another review regarding the portions.
Read 4 RepliesAdd reply
User Replies:
andbran on 08/06/2010:
maybe the restaurants food bill went up.
Ytropious on 08/06/2010:
Eh I can see where your coming from. I love Chipotle, but I order the same thing every time, a chicken burrito with just rice and cheese. Every time it seems like a different size, and it is. It looks like they just eyeball portion size for meat so if you have someone with a big eye you get more meat. They don't have time to weigh portions out so it's just how it has to be.
Jrodriguezfl on 08/23/2010:
Thanks Ytropious! Yeah, it was just my observation that during my last visit the portion was unreasonably small. From most servers putting a whole scoop of meat versus barely a half scoop in my last visit. Like I said, I could could eight little pieces of steak, and I was really shocked.
Jrodriguezfl on 08/23/2010:
*I could count*
Close commentsAdd reply
Where Will I Change My Child There???
Posted by on
ALL ARE WITHOUT -- Why aren't there any changing tables in any of your restaurant locations? That is really not "mommy friendly". Picture this, I have my nine month old son with me and I am almost through my delicious meal at Chipotle when all of a sudden my son has dirtied his diaper. I would think to myself, "I'm sure they have a changing table, everyone nowadays has one in their facilities....why wouldn't they, a multi million dollar company can surely afford a changing table right?" Well to my surprise NO, there is nothing. I have to resort to sitting on the toilet, put my son on my lap laying down and try to change his poopy diaper as quickly and cleanly as possible. Now you give that a shot and see how fun that is! As I did some research I found out that the Founder, Ceo and Co-Ceo are all males, maybe that has something to do with the fact that it never even crossed anyones mind to add changing tables in the restrooms. You know what the saddest part of this story is? Well before I had my son, it never even dawn on me that you did not have them in you restaurant. Now that I would need them it has become as obvious as day, and it is not pleasant to change your child in that such way. I absolutely love Chipotle; my family and I eat there about four times a month, if not more. I would hate to have to stop eating there over a silly little issue that can be resolved in a matter of days, and I am sure there are many mothers (and fathers) out there that feel the same way I do.

Please add changing tables to your bathrooms, why would you not? Wal-mart has them, McDonnald's has them every restaurant has tell me, why would you not?
Read 18 RepliesAdd reply
User Replies:
CrystalSword on 01/31/2009:
When my children were young, there was no such thing, I had to leave my husband in charge of some of the kids and take whoever needed changed out to the vehicle, plenty of room on the back belts and carseats were not a requirement at that time....wouldn't dream of doing that now with carseats and other supplies in the vehicle, not to mention the crazies out there who try to carjack you.
BokiBean on 01/31/2009:
You're serious, aren't you? You honestly expect eating establishments to put changing tables in so you can lay your kid out in all his glory (not to mention the smell) in a public bathroom? Get real! Dirty diapers are disgusting, and a lot of people don't want to see them in the middle of or after a nice meal. Get a grip. BTW, I'm don't even go there.

Either change your kid in the car, leave him at home with a babysitter or do your fellow diners a favor and quit eating there. Changing stations aren't a requirement, they are optional.
madconsumer on 01/31/2009:
wasn't there a floor? you do carry a blanket of some type correct with you right?

if you ate there so often, then you previously knew of the changing table arrangements, was it never an issue before?
flipper on 01/31/2009:
I agree with CristalSword. When my kids were small there was no such thing as a changing table. Your best bet would be go out to your car. It's probably more sanitary than any changing table.
jktshff1 on 01/31/2009:
I am an old male, been there, done that (and thrown up while I was doing it), got the t-shirt, I've changed my kids in the front seat of the car.
I'm usually the last one to gripe about gender discrimination
but lady, you take the cake.
Nohandle on 01/31/2009:
BA and most reasonable response goes to Crystal on this one. Those changing stations are a courtesy provided by some establishments, not a requirement. I'm for putting them in the men's room for a change and let them enjoy the pleasure of the experience. I've yet to see a mother wrap up a soiled diaper and put it in a zip bag. They just toss it on the floor, in the trash or wherever.
Anonymous on 01/31/2009:
I read CrystalSword's comment to mean she would NOT change her child out in the car in today's world, and I agree with her.

It may not be a requirement to have changing stations, but it IS a convenience and restaurants should be with the times by now and have them. I don't have children and it doesn't bother me a bit to walk in and see a parent changing their kid, it's part of life.
jktshff1 on 01/31/2009:
Yep Crystal, best answer.
But she is not complaining about the lack of a place to change the kid or blaming someone for that.
Next thing you know, they are going to be pushing for a "private" space to breast feed.
CrystalSword on 01/31/2009:
30 - 40 years ago, it was common to see a parent changing a child in the mom did it, I'm sure grandma did it, but in today's world, it's just to dangerous.
Maybe the changing table isn't a requirement but they are convenient. As far as leaving diapers lay about...I have diaper diaposal bags in my pockets at all can buy a convenient box of 100 for a buck at Dollar Tree in the baby section. I use them for cleaning up after the dogs....very handy, cheap and every parent should have some for diapers. Back in the day, parking lots were littered with disposable diapers, as well as a few cloth's not a new problem! can sit in a restaurant BOOTH and nurse a baby discreetly...its part of life! A light weight blanket hides all....sheesh...what did YOUR mama do when YOU were a baby??
GenuineNerd on 01/31/2009:
It's only in recent years that I've started to see those "Koala Bear Kare" changing tables in restrooms. Some Wal-Marts even have vending machines for disposable diapers and baby wipes. I assume that parents changed their babies in the car or on the sink in the restroom before those "Koala Bear Kare" tables started appearing. And used disposable diapers still end up in the trash.
GenuineNerd on 01/31/2009:
Breastfeeding, which more and more mothers do, is controversial because the female breast has been sexualized. It is possible to hide the breast under a blouse or sweater when breastfeeding in a public place, and I feel that women have the right to breastfeed wherever they please. However many women don't breastfeed in public places because they don't want men staring at their exposed breast.
jktshff1 on 01/31/2009:
It's controversial because the people complaining about it are idiots. A little modesty helps, but the last thing I find sexy is a kid on a boob.
BokiBean on 02/01/2009:
They make portable changing stations that any mother can buy if she feels that they are absolutely necessary. Keep it in the trunk, use it when you need it.

If this poster wants one, she can buy one, but trying to blackmail this restaurant with her business is a bit beyond the pale. Why should they with a changing station for her kid if she hasn't?

And if its too dangerous to be going to your own car to change the baby, then its probably just safer to leave him at home, because they're going to have to pull up and take the time to get him out of the car seat, then when they finish eating, put him back in the car seat, etc on their way out.... and apparently, that would be "dangerous" too.
Sparticus on 02/01/2009:
I bet if you whipped out a disposable changing pad and did the diaper on the table out in the restaurant, they would get some changing stations installed very fast! ;-)
BokiBean on 02/01/2009:
hedra on 02/01/2009:
jktshff1, if my child needed to eat right away I would not be too worried about a "private" space to breast feed. I would just pull it out and pop it in.... as for changing him in the car I have done that, many times. And you may all confine your children at home but mine is stuck to my hip, where I go, he goes......oh n who changes their child on the floor? Even if it is on top of their you can turn around and cover him up with the same blanket you just had on the floor????
*Brenda* on 02/02/2009:
hedra, I think you're completely right. I hope they consider your suggestion!!
BokiBean on 02/02/2009:
Hedra's completely right in the way that only a person who pulls the gender card, "they're all males", to someone who claims to eat there 4 times and month and suddenly decides she won't eat there anymore if they don't stand on their heads for her...that kind of right.
Close commentsAdd reply
Unconcerned With Customer Satisfaction. Here's Proof
Posted by on
MINNEAPOLIS -- I ate at Chipotle 3 weeks ago. My wife and I had been sent a "free burrito" coupon and we both ordered the vegetarian burrito bowl. My wife finished hers at the restaurant and I finished half and brought the rest home. Later that evening when I was finishing it I bit into something foul tasting and soft. It was a piece of already chewed gum (mint). Absolutely disgusting! I reported this to the restaurant manager who referred me to their liability law firm, Gallagher and Associates. Gallagher asked me send in the remainder of the food along with the gum, which I did. They called today to offer me a settlement: we'll reimburse you for the price of your meal - $7.49.

I was floored. It's not like I found a twist tie or a piece of a plastic fork in my food, I found something that's been in contact with body fluids and who knows what else. Was it also on the bathroom floor or in the garbage can? The point being, I highly doubt Chipotle's CEO, or anyone for that matter, would take $7.49 to put a piece of already been chewed gum that's been who knows where in their mouth. I told them that I wasn't interested in profiting from this, but that the compensation offered was disrespectful considering the nature of the incident: I patronized their business (isn't that what they wanted by sending me the coupon?) and paid for my meal only to have the most primary and basic expectation of restaurant dining breached: that my food was clean and safe. When I explained this to the claims clerk, she said yeah, I understand but that's all I'm going to offer.

Also, she said that had this occurred on the premises instead of at home, then I would have been offered a higher compensation. And having it occur on the premises vs. at home makes it more verifiable how exactly (I could have thrown a piece of gum into my food)? Needless to say, I think it speaks loudly of where this company's priorities lie.
Read 5 RepliesAdd reply
User Replies:
Ponie on 06/12/2008:
'I told them that I wasn't interested in profiting from this,...' Then why was the amount of $7.49 they offered 'disrespectful?' If there were seven zeroes after the last figure, would that earn your 'respect?' I don't think I'd like to chomp down on a piece of gum in my food either, but c'mon, cut the give me grab while denying that's what you had in mind.
Anonymous on 06/13/2008:
Your complaint makes it painfully obvious that you were looking for financial compensation. How much would have been enough to earn your respect? $7.49? $74.90? $749.00? Should I keep going?
Slimjim on 06/13/2008:
Disgusting as it is, you have no real damages to speak of outside of a ruined meal, which they are refunding. I think a $20 voucher or something a tad higher than just the one plate may have been nice, but perhaps they just aren't convinced the gum was there all along and don't want to do anything else.
samtheman on 06/13/2008:
It's your word against theirs. The representative you spoke to is right, since you didn't find the gum while in the restaurant, your complaint holds little water. How do they know you didn't get your food home and slip the gum in there yourself? It's difficult to see that side of the coin, but in our litigious society there has to be some protection against frivolous lawsuits.
Anonymous on 06/13/2008:
Indeed because nobody could slip gum into their food whilst in the restaurant this can only be accomplished in the privacy of ones home with the shades closed and under the cover of nightfall. :)

I don't think I'd ever eat at Chipotle again. They sound too gnarly for my taste. Good review.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
GAMBRILLS, MARYLAND -- Took my mom there for her first visit and we felt very rushed. They put wrong ingredients on our bowls. When we asked them to change employee rolled her eyes and made smart comment. I asked to speak with the manager. I told her the situation she said she would speak with her. We went to find a table which was dirty and the whole time we were there manager never spoke with employee. This is not how I wanted my moms first time being there to end up.
Read 1 RepliesAdd reply
User Replies:
clutzycook on 10/30/2013:
If the manager was any good they wouldn't be speaking with the employee in the front of the restaurant. They would pull them aside away from the public eye to give them their talking to. It could be that the manager was planning on addressing it later in the day when there weren't customers to take care of.
Close commentsAdd reply
Vegetarians Beware
Posted by on
On 12/08/10, I ate at the Chipotle in Oak Brook, IL on 22nd St.

I asked to speak with the manager. She was a very short (4'11" Hispanic woman). I am a vegetarian and wanted guacamole tacos. In the past, when I have asked for quacamole tacos, I have ended up with very soggy tomato tacos with a garnish of guacamole. That wasn’t what I wanted. I wanted guacamole tacos. So, I told her what I wanted. I wanted an order of tacos. That isn't what she charged me for (unbeknownst to me at the time). She charged me for two tacos, when I expected to get three. At no time did I tell her I wanted to buy my tacos individually. I was charged $2.20 per taco + $1.80 for guacamole (for a total of $6.71 with tax). The guacamole was the main ingredient for my vegetarian tacos. It was not like I was asking for extra garnish. When someone buys meat tacos you do not charge extra for the meat. When I left I was starving and had to go eat lunch someplace else.

Also, the parking spots in the parking spots only left about 14" in between cars. If I lived close to that location, I wouldn't go there anyway, because the chances of your car getting dinged are extremely high.

How is a vegetarian supposed to get what they order and not be overcharged?
Read 6 RepliesAdd reply
User Replies:
FlShopper on 12/09/2010:
What exactly does the woman's height have to do with anything. I'm not sure what they put in a veggie taco but I do know that Chipotles charges us carnivores extra for guacamole. Is it normally included in a veggie dish?
Anonymous on 12/09/2010:
If I understand your review right, you wanted to substitute the main ingredient, meat, for guacamole (a guac taco) and are upset b/c you were charged regular price for a meat taco and extra for the guac. And that this is not an actual item on their menu. Is that right? Do they have an actual veggie taco on their menu?

Not familiar with Chipotle, but can only assume they don't do substitutions like that and that's why you were charged the way you were.

jktshff1 on 12/09/2010:
guacamole is a separate item on the menu (with chips). You were ordering a "side" if you will of guacamole, therefore the additional charge. When you choose a lifestyle, you sometimes have to pay more. IE an organic only lawn, garden or diet will definitely cost you more than "off the shelf" non organic will.
momsey on 12/09/2010:
Avocados are expensive. I would think to have a taco stuffed with guac rather than meat would be a special order and would cost more. How much are tacos normally?
rockfishing on 12/09/2010:
If you don't want to be overcharged for being a vegetarian then simply go to a vegetarian restaurant. Since there is no guacamole tacos you simply got a regular beef taco without the meat and extra guacamole. Since the poor woman behind the counter had no other way to document your special order you got what you asked for. You still have to pay for the beef even though you did not want it and you had to pay for the extra guacamole. Otherwise the woman behind the counter would have to pay for it. Plus your special order caused extra labor. It's your choice not to eat meat and request special meals, you have to pay for it.
andbran on 12/10/2010:
why not just go to a restuarant that is vegetarian?
Close commentsAdd reply
They Lied
Posted by on
ALGONQUIN, ILLINOIS -- So, three weeks ago I posted a compliment for the restaurant about a negative experience and their positive response. Here it is three weeks later and I'm still waiting for them to come through with their promised gift cards. I waited two weeks before responding to corporate about the lack of cards. The following day (this past Monday), the manager of the store in question called me and was falling all over himself in apologizes about the poor service and he promised to send me the aforementioned gift cards. I gave him my address and waited patently to no avail. Even with the holiday, the absolute latest the cards should have arrived in my mailbox was yesterday or today. While I am not specifically angling to get free food, the service was poor and they have promised to make good. I'm just trying to get them to hold up their end of the bargain.
Resolution Update 09/14/2010:
Although I never received a word from Chipotle corporate, I did receive the promised gift cards in the mail this afternoon. No apology for taking so long, but I'm sure that my complaint on Saturday had something to do with me getting what was promised to me 8 days after I spoke with the manager and over 3 weeks after I was contacted by corporate.
Read 11 RepliesAdd reply
User Replies:
jktshff1 on 09/11/2010:
Get his e-mail and send him a link to these pages
clutzycook on 09/11/2010:
I emailed them immediately after I posted this and told them that I have posted a negative review about them here.
jktshff1 on 09/11/2010:
keep us posted.
werelucky on 09/11/2010:
You complemented a negative experience? If your not specifically angling to get free food, does that mean you are unspecifically angling to get free food?
clutzycook on 09/11/2010:
werelucky, I complimented how the company handled the complaint about the negative experience. And while I will appreciate getting some free food, my main reason for pushing this issue is that if a company promised to make good on an issue, they should do so and not just pay lip service to the customer. They said they would do something, and I am doing my best to ensure that they do so.
Venice09 on 09/11/2010:
The only thing worse than not getting a response from a company is when the company doesn't follow through on its promise. It makes the customer feel tricked and deceived.

I don't see anything wrong with complimenting a company on how it handled a complaint, and then complaining that the company didn't follow through. If clutzy was offered the gift cards before writing the compliment, then why would the compliment be considered angling for free food? And why wouldn't she now complain that the manager didn't make good on his promise?
Anonymous on 09/12/2010:
clutzy, is the restaurant far away? Couldn't you just go pick them up?
clutzycook on 09/12/2010:
The restaurant is in the same town that I live in but I would rather that they not get a look at me in case they decide to add a few ingredients to my burrito if you catch my drift.
raven2010 on 09/12/2010:
Good grief. I hate it when businesses do this. I had a similar issue with Olive garden years ago.

I didn't ask for a gift card; it was offered then never arrived. Needles to say, after following up twice I gave up and just don't eat there any longer.
clutzycook on 09/12/2010:
I agree, raven. I think it would have almost been better if Chipotle hadn't ever responded to my complaint in the first place. Then I would know for a fact that they don't give a flying fart.
raven2010 on 09/12/2010:
Close commentsAdd reply
Top of Page | Next Page >