Chipotle - Page 2

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1.0 out of 5, based on 4 ratings and
13 reviews & complaints.

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Cheese cheapskates
Posted by on
MINNETONKA, MINNESOTA -- I went to the Ridgedale MN. Chipotle tonight though this applies to all my visits in town they ask you what you want on your selection and when it comes to the cheese they put the smallest amount possible on them. I repeatedly ask them to put on more cheese. When my second selection came around I told him to put on the same ingredients on this selection too he then attempted the cheapskate cheese portion again. are they bringing the extra cheese home at night? I would rather have more cheese than all the meat which would balance the flavor. I looked at there website but found no place for reviews. Love the food !
     
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Anonymous on 2010-05-07:
I love eating at Chipotle I agree they tend to be cheap with the toppings.
Weedwhacked on 2010-05-07:
You do realize that they have marketing specialists that determined how much cheese should be put on the food to make it profitable don't you? They can't go by your own individual taste. If you want extra cheese, pay for it.
Ytropious on 2010-05-08:
Actually Chipotle seems to have no portion standards. I get a different amount of chicken every time it seems. Some people do a whole spoon, some do a spoon and a half, some give me a skimpy spoon, etc. The preparers just eyeball it. I always eat there so I never get a chance to take it home and weigh it and truly see how much it changes each time. I wrote an email to Chipotle once inquiring about a new location and they sent me a very nice email back. I bet you can send them an email asking about the cheese issues and they would be nice in sending you one back.
Anonymous on 2010-05-08:
Some of my favorite complaints on this site follow the same formula as this complaint.

"I didn't like [blank] so I asked them to fix it and they did."
Skye on 2010-05-08:
I don't think they are being cheap. They have portion control for the items and that's what they go by. Glad you got what you asked for and enjoy the food. At least they didn't try to nickel and dime you for the little bit of extra portion you requested.
Anonymous on 2010-05-08:
They charge you 1.50 for a dab of Guac that's to much for guac.
Ytropious on 2010-05-08:
Skye, that's true, but I have a reverse complaint. Someone who gets a loaded burrito with the works, tons of cheese, salsas, sour cream, you name it pays the same as me, someone who just gets chicken, rice, and cheese. They used to secretly charge a "line item" price of like 4.90 for my not so loaded burrito, but they don't anymore. I think there should be a "value" burrito for people who don't get the works.
Skye on 2010-05-08:
I totally agree with you Yt. I do not eat Chipotles, I find it too spicy for myself, but my husband does, and those burrito's he has brought home for himself were always HUGE.
Anonymous on 2010-05-08:
The times I have gone to Chipotle they make the burritos so huge they can hardly wrap them. My friends and I just buy one now, split it and then order a side of chips and guacamole to go with it. The portion of cheese that I have gotten has always been enough, but I guess the term "enough" is subjective and depends on who you are asking.
Anonymous on 2010-05-08:
I have been known to scarf doown two of the burritos when hungry.
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Great food, needs more salsa
Posted by on
ALGONQUIN, IL -- My husband and I LOVE Chipotle burritos. We also love the chips and salsa. I could eat the salsa by itself. My only complaint is that while they give you a good-sized bag of chips, they only give you a little cup with maybe 3 tablespoons of salsa in it. That's nowhere close to being enough for two people when they're enjoying the chips. usually I get a little salsa on a couple of chips, then my husband polishes off what's left of the salsa (maybe a tablespoon or two), leaving me with just plain chips. As I said before; awesome salsa, there just needs to be more of it.
     
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Anonymous on 2009-09-16:
All you have to do is ask for extra salsa.
clutzycook on 2009-09-16:
yeah and then charge me an extra 50 cents for it. I just want enough salsa to go with my chips for the price. Besides, they'd probably mess up and put in on my burrito, LOL :P.
Anonymous on 2009-09-16:
another good review, clutzycook.

I had no idea they charged for extra salsa.
Anonymous on 2009-09-16:
You're right. What they give you is good for about 3 or 4 chips.
Anonymous on 2009-09-16:
Sorry but I got to say it. If spending a dollar or two more for extra salsa is going to break you perhaps eating out is not for you.
Evey Mexican restaurant I have been in only gives a little salsa and sour cream and guacamole. Extra is $2.50. I buy it. I know how hard it is to maintain a business in these times.
Anonymous on 2009-09-16:
sorry but I got to say it. you're wrong and there's no need for you to suggest someone is too poor to eat out.

most Mexican restaurants provide all the salsa one wants free of charge.

they do however typically charge for xtra sour cream or xtra guacamole.
Anonymous on 2009-09-16:
King, I didn't say the OP WAS too poor. Just suggesting that if 50 cents is too much perhaps they should stay home.

The key word is MOST. Not ALL. My Mex place to eat has the best food that is why I am willing to pay. Why does everyone complain about THIS store charging just because THAT one gives it free? THIS store is not THAT one.
clutzycook on 2009-09-16:
I'm not saying that an extra 50 cents is too much to spend, but what I am saying is that if they give you a lot of chips, they should give you an appropriate amount of salsa to eat with it. I don't want extra, I just want enough :)
Anonymous on 2009-09-16:
nah, it was rude and you meant to be snide. else you wouldn't have posted it for there was no mention of clutzycook stating it was [breaking] her to spring for the extra 50 cents, but rather that it seemed odd to offer so many chips, yet so little salsa.



trp2hevn on 2009-09-16:
What's the point in getting chips if there isn't enough salsa for them? The Mexican restaurant that I frequent gives you a little tiny bowl too, but thank goodness all I have to do is ask and they bring me some more. I'd rather give an extra .50 in the tip than to have to pay for salsa that should just come with the chips.
Anonymous on 2009-09-16:
It is the same with the cheese dip. You get a little and more chips than you get sauce. I was not being snide. I can't help that you take things as an attack.
Anonymous on 2009-09-16:
Clutzy, I have seen that happen before and they put it on another guy's burrito!
When they give me a funny look when I ask for salsa I offer up the 50 cent. It's worth it.
My beef with them is the lack of meat in their meals.
Anonymous on 2009-09-16:
Ladyscot, I like you, but some of your comments do tend to get out of line. They should give you a decent amount of salsa for your chips. Places like Baja fresh have a bar were you can pick up as much salsa as you want for free.
Anonymous on 2009-09-16:
let's talk about this ladyscot. esp since it seems I'm not the only one that took your remark to be quite rude. if you weren't intending to be snide, what exactly was your intention in posting such a remark?

again, clutzycook made no mention that it was a financial strain on her to pony up the extra 50 cents, she was simply [and did a great job, I might add] stating that it would be nice if there was enough salsa for the amount of chips served.
Anonymous on 2009-09-16:
We are talking CHIPOTLE not Baja and LadyS is spot on regarding these tough times for restaurants.
Anonymous on 2009-09-16:
so you support her rude comment to clutzycook, eh zzrokk? is that what you're saying?
Anonymous on 2009-09-16:
I apologize then if my comment was taken as being rude. It was not intended as being rude. Trust me. I am the least politically correct person you will ever meet. If I intend you to be insulted, you will know. :)

I only mentioned the 50 cents because the OP mentioned it as part of her complaint.

Posting words does not really have a personal feel so emotion can not come through. I am not mean, but if I intend to tick you off you will know cause I will tell you lol.
Anonymous on 2009-09-16:
Usually when it's tough times for restaurants they bend over backwards to attract/keep customers. It's just salsa for pete's sake. Every single Mexican restaurant around here gives you all the salsa you can slurp down. Keep pissing off your customers there's a business plan that can't fail.

Excellent comments KJ and Wally.
clutzycook on 2009-09-16:
I know they did that, zz. I read your review shortly after I posted mine :).

As far as the chips and salsa debate, if they only want to give a few tablespoons of salsa to the customers, then they should reduce the amount of chips given. I don't doubt that these are tough times for restaurants, but they're tough times for the average Joe Taco-eater too, and if we're going to spend our hard-earned money in any business, we want to get our money's worth. Am I right?
Fufu487 on 2009-09-16:
lol people, people!! Lets just relax, sit down, and talk about this calmly over a nice bowl of chips and salsa :D

Can't we all just get along?? Lol
Anonymous on 2009-09-16:
Clutzycook, The customer is always right so of course you're right.
Fufu487 on 2009-09-16:
and btw, I'm with you all the way clutzy, I LOVE salsa, and would be heartbroken to eat dry chips :(
clutzycook on 2009-09-16:
LOL Fufu. Chips, sure. Salsa, we're going to be short. :D
jktshff1 on 2009-09-16:
I don't see anything on this post that was rude. The opinions and suggestions were both well written and polite.
If offense was taken by anyone, they need to get over it.
Anonymous on 2009-09-16:
*smacks Stew with a bowl full of salsa*
:-)
I, too, dig Chipotle. Hmmmm... I guess it's just a Texas thing, but whenever I go into my local Chipotle, they don't skimp on the salsa. But, then again, I don't know where you're from Clutzy. You could be from Texas, too. If not, come on down... !
Anonymous on 2009-09-16:
of course you're right, clutzy. good job.
clutzycook on 2009-09-16:
I'm from IL, bear. That's a little far to go for salsa, even though it's probably better there anyway. And I hear everything's bigger in Texas, so it's only natural that the salsa servings would be as well :).
Anonymous on 2009-09-16:
Ah, that explains it, Clutzy. j/k :-)
Well, use the knowledge I have bestowed upon you should you ever decide to give Texas a visit. :-)
jktshff1 on 2009-09-16:
+1 bear, clutzy, being from the Republik of Illinois explains it. LOL!
clutzycook on 2009-09-16:
what's that supposed to mean jk?
jktshff1 on 2009-09-16:
Just saying that Illinois is not known for its Mexican food, but more for its politik's from a dumb Southerner's point of view. No offense intended....welcome to M3C!!!
Anonymous on 2009-09-16:
I almost went to Chipotle today but the line was outside of the door. The chips and salsa is nearly a meal in itself. ($1.75) Even Stewart can afford that on his "ONCUE" budget, right Stew?
Anonymous on 2009-09-16:
I cannot eat tortilla chips plain. They MUST have salsa or guac or soemthing on them. 50 cents is ridicilous to pay for extra salsa.
Anonymous on 2009-09-16:
Zz, I can make you some nummy Mexican food
clutzycook on 2009-09-16:
You're absolutely right about politics in Illinois, jk, and not in a good way either. To make matters worse, I live near Chicago, the birthplace of political corruption (or was that NYC?).
Anonymous on 2009-09-16:
ZZ, When I walk into Cue it's like a beginning scene of a Cheers episode -- STEW!!!! I get more free soda refills than a cop and the roller food that's too old to sell.. yeah, they turn me on to it. So ah little man don't be dissing the Cue.
jktshff1 on 2009-09-16:
clutzy, take your pick.
Stew, the way I travel, they do that at the hotels I stay in.
Voted this helpful for the information. A particular location would be more helpful.
Anonymous on 2009-09-16:
Clutzy, how many DECADES have the Daley's been running that city?
"....roller food that's too old to sell...." Yuck!
I can't talk since I had one of those huge $2.49 microwaveable burritos from RITE-AID today.
clutzycook on 2009-09-16:
Darned if I know, zz. Too long, I'm sure. I'm originally from central IL. I only moved up here about 4 years ago and I live in the suburbs to boot, so I stay as far away from that junk as possible. Of course, you have to remember that his dad ran the city for eons back in the day, too, so I'm sure it seems like he's been there even longer. BTW, did you get a bottle of pepto to go with that burrito? :p

JK, I edited the review just for you :).
Anonymous on 2009-09-16:
My Mother is from Chicago. I used to hate going there for vacation in the 60s and 70s.
clutzycook on 2009-09-16:
yeah I feel your pain. If you thought it was bad then, it's probably even worse now. I refuse to drive there unless I have locked doors and a GPS.
jktshff1 on 2009-09-16:
Thanks, LOL, it is just that just because a particular location screws things up, doesn't make the whole chain bad.
clutzycook on 2009-09-16:
I never said it was a screw-up. I was just saying that I'd like more salsa. The store as a whole isn't too bad. Food's decent, workers are relatively polite. Can't get much better than that.
jktshff1 on 2009-09-16:
'cept they need to put more salsa in the bowl!!! Nite all
Anonymous on 2009-09-16:
still haven't checked out the Chipotle,I'm a Mexican Food snob.It has to be authentic for me to give it some respect.
I love those 'fast food' Mexican joints that have the salsa bar,along with fresh chips.You can get all you want @ no extra charge..dine in or take out.There are a few up by me..Rodrigo's is my all time favorite...there is a great Mexican bakery a few towns over that has the best Carne Asada burritos I've ever slopped down,worth the drive for sure.



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Chipotle Customer Service
Posted by on
DALLAS, TEXAS -- I called Chipotle the first time and they put me on hold for 5 minutes, I hung up and called the second time and they have the nerve to put me on hold again... Not for that long but keep in mind I am hungry... I was ordering my burrito bowl over the phone and for one this lady can not understand me because she is a Spanish speaker... If you can not understand English DON'T ANSWER THE PHONES!!!

Well she asked me what I wanted in my bowl but in a rude unprofessional tone and demanded and rushed me to hurry up and order.. I will never order Chipotle ever again HORRIBLE Customer Service!!!! By the way is the one In Dallas, TX off of Preston & Forest.
     
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Anonymous on 2009-03-23:
maybe next time you can go in and order..
Crown Jules on 2009-03-23:
What time of day did you call? If it was during a lunch or dinner rush they probably had other customers in the restaurant that got there before you called so they need to be helped first. They might have had other phone orders before you, too. And you being hungry has nothing to do with anything. I'm sure their other customers were hungry as well or they wouldn't have been there trying to get their own meals.
BokiBean on 2009-03-23:
Our Pizza Hut does the same thing. On the weekends, you can ring the phone 20 times and no one answers, but that's because they are waiting on people who took the time to go into the restaurant, and they wait on them first.

Unless you are dealing with a company that has a dedicated take out line and staff to man it, you just have to wait your turn...patiently.
Anonymous on 2009-03-23:
If you hadn't hung up and called again you might have gotten your order in quicker. I don't get people who hang up and call right back. It just makes your hold time twice as long.
Anonymous on 2009-03-23:
Hello Dallas!

How 'bout them Cowboys!!
TGT101 on 2009-03-23:
Hum... Maybe they were busy. But that doesn't matter because you were hungry.
hello dolly on 2009-03-23:
Texas .... speaks Spanish. What a shock.
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