ALGONQUIN, IL -- My husband and I LOVE Chipotle burritos. We also love the chips and salsa. I could eat the salsa by itself. My only complaint is that while they give you a good-sized bag of chips, they only give you a little cup with maybe 3 tablespoons of salsa in it. That's nowhere close to being enough for two people when they're enjoying the chips. usually I get a little salsa on a couple of chips, then my husband polishes off what's left of the salsa (maybe a tablespoon or two), leaving me with just plain chips. As I said before; awesome salsa, there just needs to be more of it.
DALLAS, TEXAS -- I called Chipotle the first time and they put me on hold for 5 minutes, I hung up and called the second time and they have the nerve to put me on hold again... Not for that long but keep in mind I am hungry... I was ordering my burrito bowl over the phone and for one, this lady cannot understand me because she is a Spanish speaker... If you cannot understand English DON'T ANSWER THE PHONES!!!
Well, she asked me what I wanted in my bowl but in a rude unprofessional tone and demanded and rushed me to hurry up and order.. I will never order Chipotle ever again. HORRIBLE Customer Service!!! By the way, its the one in Dallas, TX off of Preston & Forest.
GAMBRILLS, MARYLAND -- Took my mom there for her first visit and we felt very rushed. They put wrong ingredients on our bowls. When we asked them to change, employee rolled her eyes and made smart comment. I asked to speak with the manager. I told her the situation, she said she would speak with her. We went to find a table which was dirty and the whole time we were there, manager never spoke with employee. This is not how I wanted my mom's first time being there to end up.