I signed up online for the stay 2 nights get 1 night free program. After 2 stays I called to check on my points and was told that I had not signed up for the program. I told the support person that I did and I wanted my points. He told me that I did not and could not have the points. He then proceeded to tell me that no one had ever had this problem before. From the reviews that I see online, it happens all the time. I think that Choice Hotels business model is to offer points and then find ways to not honor them.Add reply
I stayed 2 separate nights at a Quality Inn in West Virginia, 10/14/2012 and again on 10/18/2012. I made reservations on line in advance for both stays using my Choice Rewards account. At this time, there was a "stay 2 nights and earn a bonus of 8000 points". This is the same program they are advertising right now. I didn't notice that the promised bonus points were never awarded.
Recently, I inquired why the bonus points weren't awarded. The reply I got from "Bob" from India was that I should have received them, but I didn't ask for them. On March 30, 2013 I contacted Choice customer service via email and they cheerfully responded that I did receive points for my stay, but no bonus points
SALLT LAKE CITY, UTAH -- I made reservations and wanted to put the reservations on my rewards points which I was told I had enough. They said I had to wait until less them 30 days to the reservation to use my points, but told me I could reserve the reservation and call back and switch it to my points, when I called back. They told me the points had doubled. And I no longer had enough points. They changed the required points but not the original amount if I paid. Seems like they just want your money and make excuses to not give you anything for free. I will never make another reservation or stay at any Choice hotel. Ever. They are money hungry. With false advertising.1 Replies - Latest reply on 03/10/2013Add reply
No response on injury incurred
PORTLAND/SCARBOROUGH, MAINE -- I fell in hotel tub, which had no treads or a bath mat. I hit my left side and immediately had hip and chest pain. I went to desk and wanted a report to be filed on incident. I was told manager needed ... read full review5 Replies - Latest reply on 10/23/2012
I booked a room through Choice Hotels. A few days later found the same room on another site and requested they honor the same price - they refused as I only had 24 hours to take advantage of their guarantee - didn't even want the free night stay in their price guarantee just a fare price, they declined. I'll never book through them again and will be sure to share my opinion. 6 Replies - Latest reply on 07/27/2012Add reply
Staying with this firm is not necessary-there are plenty of others.
My stay was so unpleasant. the front desk person was speaking as a racist and when I complained-no response.
Customer service nor CEO would respond or make any apology-
TRAVELERS REST, SOUTH CAROLINA -- We had to stop over and went to the Sleep Inn (part of Choice Hotels), got in late and wanted to leave early. We were told that the breakfast started at 6:00am and was part of the rate we paid. We showed ... read full review3 Replies - Latest reply on 09/04/2012
I have had nothing but BIG problems with Choice Home Warranty. The service technicians either never show up, or they tell me that they are never paid for their service. The customer service agents are rude. To the point that the agents swore at me and hung up. Unheard of!! I can't stress enough--- Don't waste you time or money!!! HSA is much better. What was I thinking???? Never Again!!! Add reply
BUFFALO, NEW YORK -- The morning of my reservation at the Quality Inn in Buffalo, NY, I called for driving directions. The off-ramp they told me to use did not exist! When I got to the Canadian border, I called the hotel again, and they told me to use another off-ramp which also did not exist. As it was pouring rain we drove to the first hotel we found and called the Quality Inn to cancel the reservation. I told the clerk NOT to charge my credit card but he said I'd have to talk to the manager in the morning. I called the manager in the morning and left a message about my problem and asked him to call me. He never did (no surprise there huh?) and he DID charge my credit card! I called Choice Hotels and they said that their hotels were independently owned and operated and that there was absolutely nothing they could do to help me!2 Replies - Latest reply on 06/01/2012Add reply
ChoiceHotels.com messed up my points preference on a recent hotel reservation, but calling their customer service fixed it promptly, professionally and cheerfully. Not bad for calling on a holiday weekend! I think their website needs work but their phone help fixed it! 2 Replies - Latest reply on 08/13/2012Add reply
Today, having nothing to do until to 500 race started, I checked my point total on Choice Hotels website. I had stayed the required 2 times during the previous promotion period and was checking how many points I have in total for free rooms. I found out I was missing the extra points so I called. I was greeted by a pleasant young lady who checked and told me their computer had made a mistake and she immediately figured out how many point I was due and credited them to my account. All with a pleasant voice and sounding like she really enjoyed her job. What a nice call I had. I am also almost there for 3 free room nights in the future. I try to accumulate enough points to get us to our snowbird home in the winter.2 Replies - Latest reply on 08/19/2013Add reply
FRESNO/ ANAHEIM, CALIFORNIA -- I signed up to be a member of Choice Hotels. They had a promotion that if you stayed two different times during a specified period of time you would qualify for a free night. I signed up to be a member ... read full review4 Replies - Latest reply on 06/06/2012
LOUISVILE, KENTUCKY -- Stayed in Choice Hotels on my cross country trip then was denied my free stay due to "points", something that is not on any paperwork and not seen until you get on the website. To Comfort Inn's credit, they were so disgusted by Choices behavior that they reduced my rate for the night; after two phone calls including talking to one supervisor, note that Choice Hotels have marketing material all around the country claiming a promotion they will not honor. Add reply
I stayed at Choice for business travel. I used their ad and earned a free night. When I went to ouse it they had changed the rules AGAIN, and converted the free night to points that were not enough for the free night. They are SCAMMERS stay away from Choice. 2 Replies - Latest reply on 04/24/2012Add reply
Warning: Choice privileges is a scam. They take your points even though you cancel your reservation. They initiate programs like econo rewards which they cancel, leaving you with worthless certificates.
2 Replies - Latest reply on 10/16/2013Add reply
The stay 2 get one free promotion is one of the most complained about programs in America.
The individual properties vary widely and many have little no ability to solve programs.
I have stopped staying after last year when they took thousands of my points for a stay. I was assured by the hotel they would note as cancelled and reward the rate.
DONT BE TAKEN IN! ALWAYS GET THE LOWEST RATE FROM WHATEVER HOTEL WHEN MAKING A RESERVATION. POINTS PROGRAMS LIKE CHOICE PRIVILEGES CANNOT BE DEPENDED ON TO NOT STEAL YOUR POINTS.
Choice Privileges Complaint
NATIONAL -- Choice Hotels indicated they sent an email saying my points would be removed if I didn't stay another night. I never received any email from them-they removed my points. When trying to negotiate to get ... read full review5 Replies - Latest reply on 02/15/2014
Rip Off in West Hollywood
2010 N Highland, Hollywood, CA Have been staying at this hotel several times a year, for approx. 9 yrs. Suddenly upon check-in was told I needed to show my "senior discount card" in order to receive senior ... read full review2 Replies - Latest reply on 09/10/2011