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64 Reviews & Complaints

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Terrible Ad to Earn a Free Nights Stay
Posted by Phelps9369 on 06/30/2013
ALL LOCATIONS, KENTUCKY -- Choice hotels advertised book 2 separate stays earn a free night. I have booked several trips and earned a "free night" I called to book this one night and it was explained that my 2 separate stays earned 6000 points. When attempting to book this reservation they asked me to use all of my points "10000" plus the points for the free night I earned. When I questioned this before being hung up on after a long hold, I was asked if I read the fine print.

Way to go Choice Hotels on ruining your ad campaign with fine print that is not on the commercial. Also at the property in Panama City Beach, Fl. my daughter and friend were forced to purchase a bracelet for $10 each to allow them access to enter and leave the hotel
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Posted by Soaring Consumer on 2013-06-30:
I suggest that you file a complaint with your state's Office of the Attorney General's office and the Federal Trade Commission. They do not take false advertising lightly.
Posted by oldisgood on 2013-07-01:
stay 2 separate nights and earn a free night means you get a total of 6000 points and Choice has hotels with free rooms for 6000 points available. They were just not the hotel you wanted to stay in. Yours cost more points. Reed the whole ad carefully and you will see.
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Please See the Problem Listed Below
Posted by Missnbct on 05/26/2013

After receiving your request for credit, I researched the stay in question and found that it was not made in your name. To earn Choice Privileges points all stays must be in your name.

You can review the rules and regulations for Choice Privileges at www. choiceprivileges. com.

Thank you for your inquiry. I appreciate your membership with Choice Privileges.

Susan L.
Email Resolution Desk


Thank you for your response Susan,

Please forward my response to someone in management for further review.

The membership WE have in the Choice Hotels program is for OUR family (which includes my husband, Franklin). It has never been a problem before for either one of us to give OUR membership number to the clerk and it be applied to OUR account. In this particular case we didn't have OUR card number and the clerk was in no mood to look it up for us. Since your company doesn't recognize us as a unified family (husband and wife) then we have no reason to do any further business with you or any of your hotel chains.

Please let this serve as notice for you to cancel OUR membership. We are happy to give all of our business to Wyndham Rewards as they are much more family friendly and solve issues with the customer's needs in mind. I am very sorry your organization couldn't put the customers first.
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Posted by Fielfields on 05/02/2013
Two different things. First, I reserved a room for the weekend of KY Derby in Lousville KY. My res. was cancelled but they only emailed me, and it must of went to spam. I had no idea that it had been cancelled. Put me in a bind. No KY Derby this year, what a shame.

Also, stayed for a weekend at another property a few weeks ago and it was almost impossible to get points added for those nights, ended up having to give credit card number for them to find it. Was on phone for over an hour with different reps. The stay at this property was horrible. Also 99.9 percent of time I show any hotel my military discharge papers and I get govt. or military disc. This property wouldn't even think of giving a discount. Never ever again.

Glad I don't have stock with this company because there is no way with the way they run business they will prosper in future.
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Posted by Obsfucation on 2013-05-02:
What was their reason for cancelling your reservation?
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Was Treated at Emergency Room for Extensive Insect Bites After Stay
Posted by Dcrotham on 04/23/2013
After a four night stay I was seen at the hospital for extensive insect bites. Neither the hotel nor the parent company are willing to refund any portion of the stay or provide any compensation for the extreme discomfort.
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No Free Reward Night Available - Ever!
Posted by Larrydeboet8 on 04/14/2013
I have been a choice hotel member for over 7 years and always stayed at Choice. Even though I had plenty of reward points I could never get a free stay. I cancelled my card and will never stay at Choice again. I have switched to Carlson Inn and Suites. Much better. Larry DeBoer
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Posted by onlooker on 2013-04-14:
The Carlson Group looks pretty interesting. I hope you enjoy using it.
Posted by Onnafay Downard on 2013-05-29:
Had a bad experience with Choice Hotels too. I am canceling my card also. Will check out the Carlson Inn one.
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Worst online/phone customer service EVER!
Posted by Bkatcha on 04/12/2013
This was the worst experience I have had with hotel reward programs. I joined the choice rewards program with Choice Hotels 2 years ago while working and traveling.

All of the points I earned were deleted after I did not use their hotels for about 2 years. Recently, they ran a pay for 2 nights, get a 3rd night free. I made reservations at the desk of one of their hotels and tried to get credit for that night's stay. The person I talked with on the phone sounded like they were from Punjab or some 3rd world country. It was like talking to a brick wall "The rules are..." "It stipulates blah blah blah..." Ok, I thought, I'll play by their rules and go online to register. That didn't work. I called their 1-800 service center number and got another 3rd worlder on the phone. He asked to verify my info that I happen to know they have in their system, and was cut off or hung up on, I don't know which. What ever.

This is my last night at any of their hotels. I want to let as many people know about this as possible.
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Posted by fielfields on 2013-05-02:
I agree, Choice Hotels - Worst online/phone customer service EVER! I am also done staying at any property ever again. I will go out of my way.
Posted by Onnafay Downard on 2013-05-29:
I also had a bad experience with their customer service. Twice go people I couldn't understand. As I went up the line I did get some people who spoke English a little more clearly, but got no satisfaction. Will never stay again. Hope they are losing customers at a great rate.
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Poor Support -- They Don't Want to Help you...They Want You to Go Away!
Posted by John.vo on 04/11/2013
I signed up online for the stay 2 nights get 1 night free program. After 2 stays I called to check on my points and was told that I had not signed up for the program. I told the support person that I did and I wanted my points. He told me that I did not and could not have the points. He then proceeded to tell me that no one had ever had this problem before. From the reviews that I see online, it happens all the time. I think that Choice Hotels business model is to offer points and then find ways to not honor them.
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Bonus Rewards Points Not Received for 2 Eligible Nights
Posted by Mikewilcox on 04/02/2013
I stayed 2 separate nights at a Quality Inn in West Virginia, 10/14/2012 and again on 10/18/2012. I made reservations on line in advance for both stays using my Choice Rewards account. At this time, there was a "stay 2 nights and earn a bonus of 8000 points". This is the same program they are advertising right now. I didn't notice that the promised bonus points were never awarded.

Recently, I inquired why the bonus points weren't awarded. The reply I got from "Bob" from India was that I should have received them, but I didn't ask for them. On March 30, 2013 I contacted Choice customer service via email and they cheerfully responded that I did receive points for my stay, but no bonus points
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They Changed Required Points After I Made My Reservations
Posted by JSIMM6264 on 12/05/2012
SALLT LAKE CITY, UTAH -- I made reservations and wanted to put the reservations on my rewards points which I was told I had enough. They said I had to wait until less them 30 days to the reservation to use my points, but told me I could reserve the reservation and call back and switch it to my points, when I called back. They told me the points had doubled. And I no longer had enough points. They changed the required points but not the original amount if I paid. Seems like they just want your money and make excuses to not give you anything for free. I will never make another reservation or stay at any Choice hotel. Ever. They are money hungry. With false advertising.
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Posted by nobody on 2013-03-10:
points required are usually changed every quarterly, for example from jan 01 to mar 31 is 8000, next quarter could be 16000, points are set based on peak season...
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No response on injury incurred
Posted by Jamesclark2593 on 10/23/2012
PORTLAND/SCARBOROUGH, MAINE -- I fell in hotel tub, which had no treads or a bath mat. I hit my left side and immediately had hip and chest pain. I went to desk and wanted a report to be filed on incident. I was told manager needed to do this the next AM. I went to see mgr and he avoided me leaving for the day. After sev days, I caught mgr and tried to talk with him about incident. He was rude and when I asked him to file a report, he refused, saying he would not file or sign anything. I wrote a report and the day convinced the day mgr to sign it. I have contacted the hotel chain's customer service by phone and e-mailed a complaint and received relies that they would investigate and contact me within 72 hours. It has been 17 days from my first report to them and 8 days from 2nd report. I still have no response from them. How's that for customer service????
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Posted by Hotel Guy on 2012-10-23:
You need to find out who the owner of the hotel is. Most likely it is a franchised hotel, and the owner of that franchise, or the management company is who you should be dealing with. Do you have a lawyer? If so have the lawyer call or contact the hotel owner/management company. Most times that is all it takes to get some action.
Posted by madconsumer on 2012-10-23:
did your injuries require medical attention?

it takes time to do an investigation on a guest accident.

what outcome are you expecting?
Posted by FoDaddy19 on 2012-10-23:
I'm not sure what you can really expect them to do for you. If you got right back up and proceded to go up to the front desk then you probably weren't injured all that badly. I'd just let it go. It could've been that they did investigate it and found nothing wrong on their end and decided no futher action was required.
Posted by melissa253 on 2012-10-23:
You got dressed and went down to the front desk to tell them that you fell in the tub? I agree with 'FoDaddy19' you didn't seen to be injured and it has been 17 days and you haven't once mentioned that you had to seek medical care.

Posted by CowboyFan on 2012-10-23:
Every lawsuit has two elements: Liability and damages. I doubt if they had any liability because the tubs that are in hotels now have a pebbly surface to prevent falls instead of bath mats. Also, the OP saw the tub before entering and could have requested a bath mat or took other actions if the OP thought it was not safe.

The damages as others said, appear to be minimal. In the absence of medical care and permanent injury, the case is probably not worth pursuing.
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