I signed up online for the stay 2 nights get 1 night free program. After 2 stays I called to check on my points and was told that I had not signed up for the program. I told the support person that I did and I wanted my points. He told me that I did not and could not have the points. He then proceeded to tell me that no one had ever had this problem before. From the reviews that I see online, it happens all the time. I think that Choice Hotels business model is to offer points and then find ways to not honor them.Add reply
I stayed 2 separate nights at a Quality Inn in West Virginia, 10/14/2012 and again on 10/18/2012. I made reservations on line in advance for both stays using my Choice Rewards account. At this time, there was a "stay 2 nights and earn a bonus of 8000 points". This is the same program they are advertising right now. I didn't notice that the promised bonus points were never awarded.
Recently, I inquired why the bonus points weren't awarded. The reply I got from "Bob" from India was that I should have received them, but I didn't ask for them. On March 30, 2013 I contacted Choice customer service via email and they cheerfully responded that I did receive points for my stay, but no bonus points
SALLT LAKE CITY, UTAH -- I made reservations and wanted to put the reservations on my rewards points which I was told I had enough. They said I had to wait until less them 30 days to the reservation to use my points, but told me I could reserve the reservation and call back and switch it to my points, when I called back. They told me the points had doubled. And I no longer had enough points. They changed the required points but not the original amount if I paid. Seems like they just want your money and make excuses to not give you anything for free. I will never make another reservation or stay at any Choice hotel. Ever. They are money hungry. With false advertising.1 Replies - Latest reply on 03/10/2013Add reply
I booked a room through Choice Hotels. A few days later found the same room on another site and requested they honor the same price - they refused as I only had 24 hours to take advantage of their guarantee - didn't even want the free night stay in their price guarantee just a fare price, they declined. I'll never book through them again and will be sure to share my opinion. 6 Replies - Latest reply on 07/27/2012Add reply
Staying with this firm is not necessary-there are plenty of others.
My stay was so unpleasant. the front desk person was speaking as a racist and when I complained-no response.
Customer service nor CEO would respond or make any apology-
I have had nothing but BIG problems with Choice Home Warranty. The service technicians either never show up, or they tell me that they are never paid for their service. The customer service agents are rude. To the point that the agents swore at me and hung up. Unheard of!! I can't stress enough--- Don't waste you time or money!!! HSA is much better. What was I thinking???? Never Again!!! Add reply
BUFFALO, NEW YORK -- The morning of my reservation at the Quality Inn in Buffalo, NY, I called for driving directions. The off-ramp they told me to use did not exist! When I got to the Canadian border, I called the hotel again, and they told me to use another off-ramp which also did not exist. As it was pouring rain we drove to the first hotel we found and called the Quality Inn to cancel the reservation. I told the clerk NOT to charge my credit card but he said I'd have to talk to the manager in the morning. I called the manager in the morning and left a message about my problem and asked him to call me. He never did (no surprise there huh?) and he DID charge my credit card! I called Choice Hotels and they said that their hotels were independently owned and operated and that there was absolutely nothing they could do to help me!2 Replies - Latest reply on 06/01/2012Add reply
ChoiceHotels.com messed up my points preference on a recent hotel reservation, but calling their customer service fixed it promptly, professionally and cheerfully. Not bad for calling on a holiday weekend! I think their website needs work but their phone help fixed it! 2 Replies - Latest reply on 08/13/2012Add reply
Today, having nothing to do until to 500 race started, I checked my point total on Choice Hotels website. I had stayed the required 2 times during the previous promotion period and was checking how many points I have in total for free rooms. I found out I was missing the extra points so I called. I was greeted by a pleasant young lady who checked and told me their computer had made a mistake and she immediately figured out how many point I was due and credited them to my account. All with a pleasant voice and sounding like she really enjoyed her job. What a nice call I had. I am also almost there for 3 free room nights in the future. I try to accumulate enough points to get us to our snowbird home in the winter.2 Replies - Latest reply on 08/19/2013Add reply
LOUISVILE, KENTUCKY -- Stayed in Choice Hotels on my cross country trip then was denied my free stay due to "points", something that is not on any paperwork and not seen until you get on the website. To Comfort Inn's credit, they were so disgusted by Choices behavior that they reduced my rate for the night; after two phone calls including talking to one supervisor, note that Choice Hotels have marketing material all around the country claiming a promotion they will not honor. Add reply
Rip Off in West Hollywood
2010 N Highland, Hollywood, CA Have been staying at this hotel several times a year, for approx. 9 yrs. Suddenly upon check-in was told I needed to show my "senior discount card" in order to receive senior ... read full review2 Replies - Latest reply on 09/10/2011
The motel needs some updating. The sheets on my bed actually had a hole in it right where I layed. Shower needed a thorough cleaning on the outside where hair and dust accumulates. Add reply
WHile on a 9-day trip cross country, I saw Choice's advertisement for stay 2-nights get 1-night free. After 2-nights they said they need 72-hours to update account. I stayed in their hotels for 6 nights and could not get 1-night free. After 2-months, plenty of time to update my account, they now say they only have information on 2-nights and that 1-stay is mid-level and the 2nd-stay is lower level. Even though I made the reservations and paid for the nights they don't show me as staying the 6-nights.
Choice Hotels in not a reputable company and I will not continue to do business with them.
Disgusted with Choice Hotels
I travel a lot with my work and the companies that contract me have arrangements with Choice Hotels. I hate to say that the majority of them are filthy! The rooms are never clean ie: hair in sheets, tubs, ... read full review3 Replies - Latest reply on 08/02/2010
CHATTANNOOGA, TENNESSEE -- Quality Inn Lookout Mountain is the absolute worst hotel I have ever stayed. I am disgusted with Choice Hotels for allowing this type of service in their establishment. The hotel was nasty, we rented three rooms and had problems with each one. Room 219 had a hole in the wall and a cracked mirror. Room 220 had beer in the fridge from previous guests. Room 221 had a blood stain on the blanket. The pool was apparently full of E. Coli because everyone that went swimming got sick with vomiting and diarrhea. The Health Dept. was called and the hotel was forced to clean the pool. Choice Hotels pretend to be concerned about guests stays at their hotels but I have called and emailed and all I got back was an apology email and asking me to consider it isolated and please choose their hotels again. I WILL NEVER STAY AT QUALITY INN LOOKOUT MOUNTAIN AND WILL NOT STAY AT A CHOICE HOTEL AGAIN because they do not hold their hotels to a certain standardAdd reply
The Hotel Manager at the Del Rio Texas Comfort Inn which is part of Choice Hotels has made my stay a living hell. She has started rumors about me, invaded my privacy, and has even gone so far as to have someone physically hurt me.
2 Replies - Latest reply on 08/27/2007Add reply
Stay away from this hotel it is a giant Drama Fest here.
Stayed at Quality Inn in Pocomoke City, Md. and it was disgusting. I complained to Choice Hotels and they said they were sorry but the hotels in their chains are independently owned and they had no control over them. This place was so horrible I still can't believe it. Wouldn't you think Choice would want to keep an eye on the places they are putting their name on? 2 Replies - Latest reply on 10/25/2006Add reply