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64 Reviews & Complaints

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Bad Company
Posted by Brywilson88 on 07/19/2012
TRAVELERS REST, SOUTH CAROLINA -- We had to stop over and went to the Sleep Inn (part of Choice Hotels), got in late and wanted to leave early. We were told that the breakfast started at 6:00am and was part of the rate we paid. We showed up for breakfast at 6:00am and there was NO breakfast. We went to the front desk and the clerk there was dead asleep. We woke the clerk up and asked about breakfast and was told he would get it started. Then the clerk got up walked outside and made a ten minute phone call. When he got back, he then started to make coffee - but, was having trouble moving around in his flip flops.

Knowing that this was going to take time, we went back to our room, got our stuff and loaded it in the car, then went back in at 6:30am to see if breakfast was ready yet - only half was there, coffee and dry cereal. We then tried to get some apple juice while we waited - but, it was empty. We decided to leave. Later in the day, I tried to call the manager but found out she was on vacation. Then, I called customer support for Choice Hotels and was told we would hear from the management within 72 hours - still waiting! We should have stayed somewhere else.
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Posted by jonthethird on 2012-07-19:
Choice Hotels is a group of independently owned hotels. The Choice brand provides reservation and advertising support, and enforces the Choice standards. Any complaints will be referred back to the hotel in question.
Posted by onlooker on 2012-07-19:
I have liked the experiences I have had at Choice Hotels. Your experience is very out of norm for me. The hotel should have responded. Keep at them.
Write a clear concise letter - with date, room# and time of the event. Give them more of a chance to respond.
Posted by Unhappy guest on 2012-09-04:
I recently stayed at the Comfort Inn Athens Tn. The breakfast was horrible. The attendant wasn't friendly at all. I ask her a question and evidently she didnt speak or understand English. I am not a racist man but one would think that in a predominatly English speaking town, an English speaking person would be hired to do the job. I have stayed at several nice hotels and I must say this Comfort Inn was the worst. And the housekeeping sure did a poor job of cleaning my room. And on top of that bed bugs were an issue. I guess it is true that the people from other countries that own these hotels just don't like to spend a lot of money to keep such problems from occurring. I will take my business to an American owned establishment.
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Horrible Service!!!!!!
Posted by Marceybuckeye on 06/03/2012
I have had nothing but BIG problems with Choice Home Warranty. The service technicians either never show up, or they tell me that they are never paid for their service. The customer service agents are rude. To the point that the agents swore at me and hung up. Unheard of!! I can't stress enough--- Don't waste you time or money!!! HSA is much better. What was I thinking???? Never Again!!!
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Quality Inn/Choice Hotels = No Customer Service!
Posted by Normypaulwho on 06/01/2012
BUFFALO, NEW YORK -- The morning of my reservation at the Quality Inn in Buffalo, NY, I called for driving directions. The off-ramp they told me to use did not exist! When I got to the Canadian border, I called the hotel again, and they told me to use another off-ramp which also did not exist. As it was pouring rain we drove to the first hotel we found and called the Quality Inn to cancel the reservation. I told the clerk NOT to charge my credit card but he said I'd have to talk to the manager in the morning. I called the manager in the morning and left a message about my problem and asked him to call me. He never did (no surprise there huh?) and he DID charge my credit card! I called Choice Hotels and they said that their hotels were independently owned and operated and that there was absolutely nothing they could do to help me!
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Posted by clutzycook on 2012-06-01:
Call your CC company and dispute the charge.
Posted by trmn8r on 2012-06-01:
Hmmm. Interesting. They may hold you to the reservation, since a lot of places have a 24-hr policy. Good luck.
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Choice Privileges Points Resolved
Posted by Jessica2664-retail on 05/28/2012
ChoiceHotels.com messed up my points preference on a recent hotel reservation, but calling their customer service fixed it promptly, professionally and cheerfully. Not bad for calling on a holiday weekend! I think their website needs work but their phone help fixed it!
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Posted by oldisgood on 2012-05-29:
whenever I have called with a problem I have always been treated kindly and the problem fixed quickly. I love Choice Hotels and cannot fathom some of the comments I have seen on this website. I go by the axiom of treating others as you would want to be treated and never raise my voice when on the phone. I may not be happy sometimes, but I know if I am rude I will never be helped in the way I want. It usually works.
Posted by choicesux on 2012-08-13:
Totally disagree. They say I did not cancel my reservation and will not refund my points! Disgusted!
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I had a problem with my point totals and it was fixed
Posted by Oldisgood on 05/27/2012
Today, having nothing to do until to 500 race started, I checked my point total on Choice Hotels website. I had stayed the required 2 times during the previous promotion period and was checking how many points I have in total for free rooms. I found out I was missing the extra points so I called. I was greeted by a pleasant young lady who checked and told me their computer had made a mistake and she immediately figured out how many point I was due and credited them to my account. All with a pleasant voice and sounding like she really enjoyed her job. What a nice call I had. I am also almost there for 3 free room nights in the future. I try to accumulate enough points to get us to our snowbird home in the winter.
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Posted by trmn8r on 2012-05-27:
Great feedback oldisgood, and kudos to Choice Hotels for fixing your problem with ease. And on a Sunday, no less. I'm dodging thunderstorms here, attempting to put stain on a building. Thunderstorms 1, trmn8r 0 so far.
Posted by David and Marti on 2013-08-19:
Well, its great for you, but we found their customer service was terrible, rude and very unhelpful!!
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Misleading promotions
Posted by Jdudekster on 05/18/2012
FRESNO/ ANAHEIM, CALIFORNIA -- I signed up to be a member of Choice Hotels. They had a promotion that if you stayed two different times during a specified period of time you would qualify for a free night. I signed up to be a member stayed the two nights, booked with hotels which qualified. Now they say after admitting to losing emails that I didn't register for the promotion. As I registered to be a member at the same time as I booked the rooms thought this was what was needed. Very unclear instructions
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Posted by oldisgood on 2012-05-19:
I you had signed up as you stated, what number member id# did you give when you booked the room. You always have to give your id# when booking.
Posted by onlooker on 2012-05-21:
I used them for a booking - and I will not be using them again. But the decision to not use them again is because I had never used 3rd party booking sites and wanted to see what they were like.
If you still have copies of your emails, reservation number, credit card payment info, keep talking with them. You might get them to figure out they should honor their promotion.
Posted by oldisgood on 2012-05-21:
Choice hotels 800 number is not a 3rd party booking site. It is the site to book any Choice Hotel and earn points for the free rooms. You need to book through them with your ID#. You can also do this online at the Choice Hotels website. It is NOT a site like Priceline or Hotwire.
Posted by PeterCert on 2012-06-06:
I was totally ripped off and mislead in the same way.
Chame on Choice Hotels - total scammers
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Choice Hotels Rewards Rips You Off with Fine Print
Posted by Jason72 on 05/18/2012
KIRKLAND, WASHINGTON -- Choice Hotels rewards program is a notorious bait and switch. This is the third time I've been burned by their fine print, and I will never stay in another choice hotel.

A brief summary of my latest experience is as follows: Choice Hotels was heavily advertising a promotion whereby you stay twice and receive one free night. The fine print stated that it wasn't actually a free night, but that they would make up the difference in reward points necessary to get you to 8,000 points for both of those stays. The 8,000 points are only enough for a night's stay at their worst hotels. Because I had been burned before by their bait and switch advertising, I actually knew about this fine print.

So after making a second stay, I was not awarded the extra points, so I called customer service. They said I needed to make the reservations online. I didn't know about that fine print, but I figured it doesn't matter since I only make my hotel reservations online. However, in this case, I had called one of the hotels after making the reservation to ask if the room I wanted had a refrigeration and a microwave. The hotel must have changed my reservation after my call. I explained this to customer service, but they basically said, "sucks to be you".

Find another chains rewards program.
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Choice Rewards Program a Fraud
Posted by Athambrecht on 04/30/2012
LOUISVILE, KENTUCKY -- Stayed in Choice Hotels on my cross country trip then was denied my free stay due to "points", something that is not on any paperwork and not seen until you get on the website. To Comfort Inn's credit, they were so disgusted by Choices behavior that they reduced my rate for the night; after two phone calls including talking to one supervisor, note that Choice Hotels have marketing material all around the country claiming a promotion they will not honor.
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Scammed out of reward points
Posted by Triumphshoppe on 04/23/2012
I stayed at Choice for business travel. I used their ad and earned a free night. When I went to ouse it they had changed the rules AGAIN, and converted the free night to points that were not enough for the free night. They are SCAMMERS stay away from Choice.
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Posted by Alain on 2012-04-24:
Try going to http://www.choicehotels.com/ires/en-US/html/CustomerSupport (click on 'Contact Info' on left) and see if they will work with you to resolve this problem.
Posted by oldisgood on 2012-04-24:
They didn't scam you at all. They gave you 8000 points to use for a free night at one of their hotels that charge only 8000 points for a free night. You just didn't have enough points for the hotel you chose. You need to read the rules again and you would understand.
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Choice Is an Unethical Company
Posted by Eodonnel on 02/12/2012
Warning: Choice privileges is a scam. They take your points even though you cancel your reservation. They initiate programs like econo rewards which they cancel, leaving you with worthless certificates.
The stay 2 get one free promotion is one of the most complained about programs in America.
The individual properties vary widely and many have little no ability to solve programs.
I have stopped staying after last year when they took thousands of my points for a stay. I was assured by the hotel they would note as cancelled and reward the rate.
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Posted by jktshff1 on 2012-02-12:
I've used Choice (and several others) for years with no problems.
Posted by Jeff on 2013-10-16:
Choice privileges is a Total scam. False and deceptive advertising, horrible customer service call centers. Impossible to redeem rewards
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