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65 Reviews & Complaints

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No response on injury incurred
Posted by Jamesclark2593 on 10/23/2012
PORTLAND/SCARBOROUGH, MAINE -- I fell in hotel tub, which had no treads or a bath mat. I hit my left side and immediately had hip and chest pain. I went to desk and wanted a report to be filed on incident. I was told manager needed to do this the next AM. I went to see mgr and he avoided me leaving for the day. After sev days, I caught mgr and tried to talk with him about incident. He was rude and when I asked him to file a report, he refused, saying he would not file or sign anything. I wrote a report and the day convinced the day mgr to sign it. I have contacted the hotel chain's customer service by phone and e-mailed a complaint and received relies that they would investigate and contact me within 72 hours. It has been 17 days from my first report to them and 8 days from 2nd report. I still have no response from them. How's that for customer service????

     
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Posted by Hotel Guy on 2012-10-23:
You need to find out who the owner of the hotel is. Most likely it is a franchised hotel, and the owner of that franchise, or the management company is who you should be dealing with. Do you have a lawyer? If so have the lawyer call or contact the hotel owner/management company. Most times that is all it takes to get some action.
Posted by madconsumer on 2012-10-23:
did your injuries require medical attention?

it takes time to do an investigation on a guest accident.

what outcome are you expecting?
Posted by FoDaddy19 on 2012-10-23:
I'm not sure what you can really expect them to do for you. If you got right back up and proceded to go up to the front desk then you probably weren't injured all that badly. I'd just let it go. It could've been that they did investigate it and found nothing wrong on their end and decided no futher action was required.
Posted by melissa253 on 2012-10-23:
You got dressed and went down to the front desk to tell them that you fell in the tub? I agree with 'FoDaddy19' you didn't seen to be injured and it has been 17 days and you haven't once mentioned that you had to seek medical care.

Let.It.Go
Posted by CowboyFan on 2012-10-23:
Every lawsuit has two elements: Liability and damages. I doubt if they had any liability because the tubs that are in hotels now have a pebbly surface to prevent falls instead of bath mats. Also, the OP saw the tub before entering and could have requested a bath mat or took other actions if the OP thought it was not safe.

The damages as others said, appear to be minimal. In the absence of medical care and permanent injury, the case is probably not worth pursuing.
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Not a Fare Company to Deal With.
Posted by Pdenninger on 07/23/2012
I booked a room through Choice Hotels. A few days later found the same room on another site and requested they honor the same price - they refused as I only had 24 hours to take advantage of their guarantee - didn't even want the free night stay in their price guarantee just a fare price, they declined. I'll never book through them again and will be sure to share my opinion.
     
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Posted by FoDaddy19 on 2012-07-23:
If you had already booked the room. Then the room on the site wasn't the same room. It may have been the same kind of room, but sometimes similar rooms have different rates based on the room's location.

Posted by trmn8r on 2012-07-23:
Since you did not notify them within 24 hours, I am curious of how you were not treated fairly.

Personally, when I buy anything, I move on and never look back. With all the "price matching" going on, places have to adhere to their policies.
Posted by jonthethird on 2012-07-24:
FoDaddy, when you book a room, you are not booking a specific room. Which room you are given will be determined when you show up at the desk. At best, you are booked into a type of room, and that is not guaranteed. You might book a King bed, smoking, and end up in a dual Queen, non-smoking.
Preference is given to holders of frequent guest memberships with those who book via third parties at the bottom of the list. If the hotel is full, and you booked via a discounter, you may well get that dark room next to the elevator and ice machine with a standard twin bed.
Posted by FoDaddy19 on 2012-07-24:
@jonthebird The last time I booked a room online I was given an exact room number when I booked the room. It was a Days Inn though.
Posted by oldisgood on 2012-07-24:
That Happened to me once. I booked the cheaper room and when I had the confirmation number I then cancelled the original higher priced room. Problem solved.
Posted by Ben There on 2012-07-27:
Oldisgood - that is a good idea, unless the original booking is nonrefundable, no changes. Contrary to popular opinion, lots of hotels offer those rates directly to consumers.
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Unethical company/
Posted by Aholl1305 on 07/23/2012
Staying with this firm is not necessary-there are plenty of others.
My stay was so unpleasant. the front desk person was speaking as a racist and when I complained-no response.
Customer service nor CEO would respond or make any apology-
too bad!!!!
     
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Bad Company
Posted by Brywilson88 on 07/19/2012
TRAVELERS REST, SOUTH CAROLINA -- We had to stop over and went to the Sleep Inn (part of Choice Hotels), got in late and wanted to leave early. We were told that the breakfast started at 6:00am and was part of the rate we paid. We showed up for breakfast at 6:00am and there was NO breakfast. We went to the front desk and the clerk there was dead asleep. We woke the clerk up and asked about breakfast and was told he would get it started. Then the clerk got up walked outside and made a ten minute phone call. When he got back, he then started to make coffee - but, was having trouble moving around in his flip flops.

Knowing that this was going to take time, we went back to our room, got our stuff and loaded it in the car, then went back in at 6:30am to see if breakfast was ready yet - only half was there, coffee and dry cereal. We then tried to get some apple juice while we waited - but, it was empty. We decided to leave. Later in the day, I tried to call the manager but found out she was on vacation. Then, I called customer support for Choice Hotels and was told we would hear from the management within 72 hours - still waiting! We should have stayed somewhere else.

     
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Posted by jonthethird on 2012-07-19:
Choice Hotels is a group of independently owned hotels. The Choice brand provides reservation and advertising support, and enforces the Choice standards. Any complaints will be referred back to the hotel in question.
Posted by onlooker on 2012-07-19:
I have liked the experiences I have had at Choice Hotels. Your experience is very out of norm for me. The hotel should have responded. Keep at them.
Write a clear concise letter - with date, room# and time of the event. Give them more of a chance to respond.
Posted by Unhappy guest on 2012-09-04:
I recently stayed at the Comfort Inn Athens Tn. The breakfast was horrible. The attendant wasn't friendly at all. I ask her a question and evidently she didnt speak or understand English. I am not a racist man but one would think that in a predominatly English speaking town, an English speaking person would be hired to do the job. I have stayed at several nice hotels and I must say this Comfort Inn was the worst. And the housekeeping sure did a poor job of cleaning my room. And on top of that bed bugs were an issue. I guess it is true that the people from other countries that own these hotels just don't like to spend a lot of money to keep such problems from occurring. I will take my business to an American owned establishment.
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Horrible Service!!!!!!
Posted by Marceybuckeye on 06/03/2012
I have had nothing but BIG problems with Choice Home Warranty. The service technicians either never show up, or they tell me that they are never paid for their service. The customer service agents are rude. To the point that the agents swore at me and hung up. Unheard of!! I can't stress enough--- Don't waste you time or money!!! HSA is much better. What was I thinking???? Never Again!!!
     
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Quality Inn/Choice Hotels = No Customer Service!
Posted by Normypaulwho on 06/01/2012
BUFFALO, NEW YORK -- The morning of my reservation at the Quality Inn in Buffalo, NY, I called for driving directions. The off-ramp they told me to use did not exist! When I got to the Canadian border, I called the hotel again, and they told me to use another off-ramp which also did not exist. As it was pouring rain we drove to the first hotel we found and called the Quality Inn to cancel the reservation. I told the clerk NOT to charge my credit card but he said I'd have to talk to the manager in the morning. I called the manager in the morning and left a message about my problem and asked him to call me. He never did (no surprise there huh?) and he DID charge my credit card! I called Choice Hotels and they said that their hotels were independently owned and operated and that there was absolutely nothing they could do to help me!
     
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Posted by clutzycook on 2012-06-01:
Call your CC company and dispute the charge.
Posted by trmn8r on 2012-06-01:
Hmmm. Interesting. They may hold you to the reservation, since a lot of places have a 24-hr policy. Good luck.
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Choice Privileges Points Resolved
Posted by Jessica2664-retail on 05/28/2012
ChoiceHotels.com messed up my points preference on a recent hotel reservation, but calling their customer service fixed it promptly, professionally and cheerfully. Not bad for calling on a holiday weekend! I think their website needs work but their phone help fixed it!
     
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Posted by oldisgood on 2012-05-29:
whenever I have called with a problem I have always been treated kindly and the problem fixed quickly. I love Choice Hotels and cannot fathom some of the comments I have seen on this website. I go by the axiom of treating others as you would want to be treated and never raise my voice when on the phone. I may not be happy sometimes, but I know if I am rude I will never be helped in the way I want. It usually works.
Posted by choicesux on 2012-08-13:
Totally disagree. They say I did not cancel my reservation and will not refund my points! Disgusted!
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I had a problem with my point totals and it was fixed
Posted by Oldisgood on 05/27/2012
Today, having nothing to do until to 500 race started, I checked my point total on Choice Hotels website. I had stayed the required 2 times during the previous promotion period and was checking how many points I have in total for free rooms. I found out I was missing the extra points so I called. I was greeted by a pleasant young lady who checked and told me their computer had made a mistake and she immediately figured out how many point I was due and credited them to my account. All with a pleasant voice and sounding like she really enjoyed her job. What a nice call I had. I am also almost there for 3 free room nights in the future. I try to accumulate enough points to get us to our snowbird home in the winter.

     
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Posted by trmn8r on 2012-05-27:
Great feedback oldisgood, and kudos to Choice Hotels for fixing your problem with ease. And on a Sunday, no less. I'm dodging thunderstorms here, attempting to put stain on a building. Thunderstorms 1, trmn8r 0 so far.
Posted by David and Marti on 2013-08-19:
Well, its great for you, but we found their customer service was terrible, rude and very unhelpful!!
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Misleading promotions
Posted by Jdudekster on 05/18/2012
FRESNO/ ANAHEIM, CALIFORNIA -- I signed up to be a member of Choice Hotels. They had a promotion that if you stayed two different times during a specified period of time you would qualify for a free night. I signed up to be a member stayed the two nights, booked with hotels which qualified. Now they say after admitting to losing emails that I didn't register for the promotion. As I registered to be a member at the same time as I booked the rooms thought this was what was needed. Very unclear instructions
     
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Posted by oldisgood on 2012-05-19:
I you had signed up as you stated, what number member id# did you give when you booked the room. You always have to give your id# when booking.
Posted by onlooker on 2012-05-21:
I used them for a booking - and I will not be using them again. But the decision to not use them again is because I had never used 3rd party booking sites and wanted to see what they were like.
If you still have copies of your emails, reservation number, credit card payment info, keep talking with them. You might get them to figure out they should honor their promotion.
Posted by oldisgood on 2012-05-21:
Choice hotels 800 number is not a 3rd party booking site. It is the site to book any Choice Hotel and earn points for the free rooms. You need to book through them with your ID#. You can also do this online at the Choice Hotels website. It is NOT a site like Priceline or Hotwire.
Posted by PeterCert on 2012-06-06:
I was totally ripped off and mislead in the same way.
Chame on Choice Hotels - total scammers
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Choice Hotels Rewards Rips You Off with Fine Print
Posted by Jason72 on 05/18/2012
KIRKLAND, WASHINGTON -- Choice Hotels rewards program is a notorious bait and switch. This is the third time I've been burned by their fine print, and I will never stay in another choice hotel.

A brief summary of my latest experience is as follows: Choice Hotels was heavily advertising a promotion whereby you stay twice and receive one free night. The fine print stated that it wasn't actually a free night, but that they would make up the difference in reward points necessary to get you to 8,000 points for both of those stays. The 8,000 points are only enough for a night's stay at their worst hotels. Because I had been burned before by their bait and switch advertising, I actually knew about this fine print.

So after making a second stay, I was not awarded the extra points, so I called customer service. They said I needed to make the reservations online. I didn't know about that fine print, but I figured it doesn't matter since I only make my hotel reservations online. However, in this case, I had called one of the hotels after making the reservation to ask if the room I wanted had a refrigeration and a microwave. The hotel must have changed my reservation after my call. I explained this to customer service, but they basically said, "sucks to be you".

Find another chains rewards program.
     
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