Choice Hotels - Page 4

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1.2 out of 5, based on 40 ratings and
66 reviews & complaints.

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Don't Trust Choice Hotels Reservation Service
Posted by on
N. LITTLE ROCK, ARKANSAS -- A month before our 800 mile trip to TN we went on the Choice Hotel's Econoline web sit. Since N. Little Rock, AR was half way we checked for Handicapped rooms on the night of our trip. Both my wife and I need bars in the shower and some of the time I need wheelchair accessible bathroom fixtures. We ordered a handicapped nonsmoking room and received our confirmation immediately. We rechecked prior to leaving town and were assured that the room was available as ordered. When we arrived, I again stated our need for a handicap accessible, non smoking room. I was then told that I had not ordered a handicap accessible room. Instead they had set aside a nonsmoking room with a door wide enough to get a wheelchair into. The room was dirty and the shower/tub was impossible for my wife to get into. The beds were horrible and the staff totally unresponsive. The 'free' breakfast was gone before 8am even tho there were less than 6 cars in the parking lot all nite long. I know because we were located in the room looking out on the entry to the motel. This with at least a 90% vacancy. We were going to stop at the same hotel on the return trip but instead drove another hour to stay at a Motel 6. It was either that or another Choice Hotel and I wasn't going to make that mistake again. As for the Choice rewards... They can stick it.
     
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Alain on 2012-01-15:
Let Choice corporate know about the lousy service you received at this location: http://www.choicehotels.com/ires/en-US/html/CustomerSupport
Choice on 2013-03-10:
don`t waste your time sending reviews, not even the Hotels GM care about their hotel
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Rip Off in West Hollywood
Posted by on
2010 N Highland, Hollywood, CA Have been staying at this hotel several times a year, for approx. 9 yrs. Suddenly upon check-in was told I needed to show my "senior discount card" in order to receive senior discount. It has NEVER been a policy of Choice Hotels that a customer had to be a member of any senior club to get discount. Just prove your age. Ruben, who checked me in, had already photocopied my driver's license, which clearly had already established my age. I question the practice of photocopying drivers' licenses as well. During check-in, Ruben received phone call with inquiry of room rates. Told the person to just come in, no reservation needed, room rate is $149.95. I was being charged $179.95 supposedly WITH senior discount. When I questioned what he had just quoted on the phone, he told me it was for a "smaller room." As before, I have stayed here for 9 yrs and there are NO "smaller rooms" than the one I was booked into. Ruben is a liar. In addition, this establishment consistently tries to double or even triple their parking rates once you are there and parked, so be sure to have your confirmation printed out with quoted rate in black and white. The kicker was that for my one night stay that cost me $191.28, with a senior discount, there was not even so much as a travel-size bar of soap provided in the dumpy room. It was my LAST stay. Ruben cost Comfort Inns (this location and all others) a long time customer with his lies. Don't insult your customers if you wish to keep them.
     
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drugdoc121 on 2011-09-10:
Thank for the heads up. However, if "... this establishment consistently tries to double or even triple their parking rates once you are there and parked....." why do you keep going back? To me, seems like a hassle to always have to make sure they aren't cheating you.
Old Timer on 2011-09-10:
There are some great hotels 10 minutes out in the Valley that don't charge for parking. And the rates are far less than $150.00 a night. Most of them are right along the 101 Freeway, same freeway that parallels Highland Blvd where the Comfort Inn is located. I got a $80.00 rate at the Marriott (weekend), parking included.
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Extremely rude service. Denied service and kicked us out
Posted by on
1456 S RYAN AVE. JEFFERSON,, WISCONSIN -- My family was in the Watertown, WI area last week. My mom had a lot of points on her card so she arranged for two rooms. They said all was fine and that we could have multiple people staying in each room as we have a large family. Upon arrival, there were two workers who were extremely rude. They said that we could not have more than two adults per room. However, my mom checked with called up Choice and found out that as long as we used the points, we could technically have up to five people per room without extra fees. The workers claimed that that was not the case and tried to make us pay extra fees for everyone over 16. The time was near midnight and we had been up since 5:00 in the morning due to travelling. The man was actually drunk, and kept on telling us that we were not following what the contract said. After more than 15 minutes, and calls by my mom and the worker to Choice, the worker told my dad "I have no rooms, YOU MUST GO". He then went on to say that he had cancelled our reservation claiming that he doesn't get paid enough from Choice. After a family discussion, we decided to take our business elsewhere for our own safety and comfort. Fortunately he did not keep our points that had been applied, so we did not lose them to this greedy, rude and drunken individual.
     
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Anonymous on 2011-04-03:
So you decided not to stay there after being told you couldn't has me believing there is a lot of information missing here. The word "technically" sends up a red flag.
trmn8r on 2011-04-03:
I agree throwback, I don't understand why that word is in the sentence. Technically, that makes me want to know if there are caveats.

Though the CSR was allegedly drunk, it sounds like he was of a good enough mind to cite his own rules, and ask the OP to leave when he wouldn't abide by them. And he can refuse service to anyone.

This review may be good for others, in that they might contact the hotel before attempting to use points in a similar circumstance.
ChuhBaca on 2011-04-03:
It doesn't sound like the CSR was drunk. The on sight manager (franchise owner?) of the hotel was allegedly drunk. It also sounds as if the on sight manager really didn't want to honor the points because he feels that corporate doesn't compensate the location sufficiently, to honor the points, and was already less than thrilled that this group was cashing in.
The way I take the word "technically" being used is, technically it's within the rules, but isn't typical.
This sounds like a case of someone that wants the advantage of being part of a nationwide franchise, but doesn't want to honor the franchise's promotions. I vote this helpful, for the reason trmn8r states. It is a good idea to check with the specific location first. They might be angry franchise owners like this guy.
Ytropious on 2011-04-03:
What makes you think he was drunk? Did he smell of alcohol or something? You say it was 5AM, maybe he was TIRED or on a prescription drug. Doubt an employee would be obviously drunk on the job.
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RUDE customer service and FAKE advertisement
Posted by on
According to their website:

Looking for the best Internet rates for your upcoming stay with Choice Hotels? This is the place. We guarantee the best online rates at any Choice hotel... and it's easy. Just book your room here. If you find a lower published rate for the same hotel and accommodations for the same dates at any other qualified online source, simply complete the Best Internet Rate Guarantee claim form within 24 hours of your booking and we'll give you the best rate...plus an additional 10% off!*
*Restrictions apply. Please see Terms and Conditions.

This was all a LIE. I found another internet hotels website that had a significantly better rate and the SUPERVISOR (ALUIS) went on and on about how they don't have the same amenities that Choicehotels.com provides so they can't price match it. Plus its TOO LOW of a rate for them to price match. HOW DOES THIS MAKE SENSE? Safe to say, I will NEVER book with choicehotels.com and their policy is false advertising.
     
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Anonymous on 2011-02-24:
What was the other website?
olie on 2011-02-24:
Here's how I read the guarantee: I'll use Choice Hotel in Anytown, USA, as my hotel.

I go to the Choice website and see that the Anytown Choice has a 2 king room for $145 per night.

I then check Hotels.com, which lists a 2 king room at the Anytown Choice for $135 per night. I print my page and go to the Anytown Choice hotel, and I get that room for $135.

Skye on 2011-02-24:
What was the other site with better prices?
Anonymous on 2011-02-25:
If its the SAME hotel. Was the lower rate for the SAME hotel? If not the guarantee does not count.
momsey on 2011-02-25:
It seems obvious that you were looking at the price for a different hotel. You should read what you copied and pasted again. It appears they did nothing wrong.
Anonymous on 2011-02-25:
Not to mention that it looks like you would actually have to book through Choice Hotels first to get the guarantee:

"Best Internet Rate Guarantee claim form within 24 hours of your booking"

jktshff1 on 2011-02-25:
Who did you book through? I don't understand. Please clarify "I found another internet hotels website that had a significantly better rate and the SUPERVISOR (ALUIS) went on and on about how they don't have the same amenities that Choicehotels.com provides so they can't price match it"
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Bed Bugs
Posted by on
I didn't make any reservation. I just want you to know. Quality Inn ST. Ignace MI 173 N561 Boulevard drive ST. Ignace MI 49781 gm.mi173@choicehotels.com James & Brenda Harmon room 110 2 nights 7-19.

First night we thought they were wood ticks and killed burned 2 .. 2nd night I woke up and they were in bed and I smashed some when I was sleeping and there was blood all over in sheets. My husband was in other bed and he had a couple spots of blood but he is covered in bites still today. I think he needs to see Doctor. this is really BAD, I have washed everything four times and spent over 100.00 in washing at laundry mates, soap. cleaning its ongoing. We had to come home because I can't sleep in a hotel now, and will not ever feel the same. which really sucks we travel a lot and like short vacations but we were going for 11 days this time touring upper Michigan and we left on 7-17 and were back home on 7-22 which was very disappointing all due to BAD CLEANING and not Inspecting there BEDS.

It was for our 23rd Anniversary... I did speak with Manager at Hotel and she says sorry we credit your account. Well what about my time and supplies ????? What about Jim bites? My Phobia BED BUGS.. struggling sleeping.

Our loss ?? Who do I contact for Better Service?
     
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Anonymous on 2010-07-28:
Were they nice bedbugs? You gave them a complement. That's sucks having to experience that. I heard on the news today that New York City hotels are having the same problem and that these bedbugs seem immune to pesticides. At least they offered you a refund.
old fart on 2010-07-28:
This is mislabeled s a compliment...

Bed bugs need to be treated with THOROUGH crack and crevice treatment through the ENTIRE room, ) and probably the entire motel) including all furniture, mattress,'s bed ticking etc. It is a tough very mobile problem.

Check your house carefully!
( this Old fart was an exterminator for 30 years)!
MRM on 2010-07-28:
Good tips, Old Fart!
MRM on 2010-07-28:
I still look forward in seeing your long overdue fourth star soon! Keep hope alive man!
Venice09 on 2010-07-28:
This is one of my biggest fears, OF, because I know how hard bed bugs are to get rid of once they're in your home. At least the OP got a refund. If the bites are bad enough to require a doctor's visit, I think the hotel should pick up the tab for that, too. But as far as being traumatized or having to exterminate your home, I don't think there's a chance the hotel will cover any of that.
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Charged for 6 nights on debit card, only stayed 2 couldn't get help
Posted by on
RICHMOND HILL, GEORGIA -- Stayed two nights at Quality Inn, in Richmond Hill, Ga. due to errors by front dest clerks debit card was charged for 6 nights. I contacted the hotel and left several messages for the GM and front desk manager to call me. No response. When I spoke to the front desk personnel they are limited to the info on the computer that they can review, so they were unable to assist with a credit. I contacted the 800# for customer service and was referred back to the hotel. I was told that the billing systems are not uniform with Choice hotel franchisers and that they could only make an official request that the account be reviewed. Numerous more calls to the hotel and promises of a return call from management and no response. Finally called the corporate executive offices and they are promising to resolve the issue. No resolution yet and the balances are still out of my bank account. Apparently, there is no authority over the individuals owners of each individual hotel.
After reading the other complaints about Choice Hotels, customer service and problem resolution is a real problem for this organization.
     
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Anonymous on 2009-09-15:
Have you tried disputing the charges with your bank?
MSCANTBEWRONG on 2009-09-15:
bkk is correct...you should dispute the charges. VH
bcd on 2009-09-15:
Sending your copy of the hotel receipt to the corporate office should be all you need to due to prove your case. The hotel needs to provide a signed copy of a receipt with six days worth of charges. That, along with the failure of the management of the hotel to respond to your phone calls should be enough for the corporate office to resolve the issue. Good luck. Good review.
Anonymous on 2009-09-15:
How long ago did this happen? It may be that the hotel put a pending hold on (which they do on debit cards) and the hold just hasn't dropped yet. It should not be longer than 5 business days in any case. Has it been that long?
JAsher on 2009-11-18:
I had a similar situation with the Quality Inn in Somerset, NJ. The night audit spoke less than decent English (he was apparently from somewhere around India). When I made my online reservations, I chose a pet-friendly hotel, and there was even a comment about the $20/day charge for pets on my reservation confirmation e-mail. When I checked in I wasn't provided the amount or anything, and was never asked if I had brought my pet, and since Hotels don't charge until you check out I didn't think anything of it. Well, come to find out, they only placed a hold on my debit card (mistake using that...my advise is DON'T) for the base amount, without my pet, so the next day they wound up putting 3 more holds on my account, 2 charges for the daily pet fee of $20 plus tax, which brought it to oer $22 each charge, and then a 3rd charge for the combined total of the two days of pet charges, so at one point there were 4 holds on my account, and for more than should have been on hold. The problem I then faced was that, since I used my debit card, they were playing with my actual bank account, that was only allotted the amount I needed for the stay, plus the charges that were set to automatically debit from my account monthly anyway. Well, needless to say, the initial hold they placed on my account had disappeared by the time I checked out, but 2 of the holds they had placed the day after my checkin had not disappeared, so I wound up with 3 overdraft charges, even though the money was only on hold and never physically came out of my account. I was able to get my bank to refund half of the charges, but my complain to Choice Hotels only wielded an unapologetic "Were sorry, but we hope you'll find this an isolated incident" letter, so I sent another complaint regarding their customer service, and after more than two weeks have heard nothing else from them. They are HORRIBLE with customer service, both locally and corporately.
Ritchie107 on 2010-08-02:
A very important issue we hoteliers are facing these days! Debit cards!

I am managing a hotel ("a choice hotel") in VA so I think I should take the responsibility to answer these questions.

The problem is, when we check a guest in, we authorize the credit card (In our case, we authorize the total cost of the stay + $15 incidentals). That means, we put a hold on the card just to make sure that the card has enough balance.

Now the problem happens, when the guest checks out earlier or changes the method of payment. Cause some of the debit cards companies will take 15 (I am not kidding) days to refund your money back! We have a policy to inform the guest at the time of checkin about this. We even have a notice board for that.

I personally recommend credit cards (they are quicker and your money is not blocked).

Plus, at my hotel, there are guest who are staying for say about a month or so. So in different cases, we charge their credit cards depending on their choice. I have even got the guests who want me to charge the card (not just authorize) directly so that he knows what is going on!

Now here is the thing I am telling you which can help all the hotel guests.

A fax and a phone call from the hotel manager can resolve all the issues. I normally send a fax and mention that we have the pending authorization for our mutual guests and we no longer need that... Period!

I have prepared a format and kept on the front desk, so even if I am not at the property - things can be taken care of. And the FD staff is trained to do that. It hardly takes 2 minutes.

In couple of cases, I have talked to the branch manager of the banks and requested them to wave off the overdraft fees and have been successful in doing that.

So yes, even I suggest credit card or cash... But if you have to use debit card, just let the front desk person know.

I hope this helps, and in case required, you can reply to this post or send me a msg!
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Choice Rewards Program Is Useless
Posted by on
JAMESTOWN, NEW YORK -- If you are unfortunate enough to spend your hard earned travel dollars with Choice Hotels in hopes of getting their reward points for a free night somewhere, forget it. Once they have you they throw out points that essentially about as useful as a congressman. You cannot redeem them at most hotels, even though their web site indicates they are available for the rewards program. I am learning though that these programs, especially Choice Rewards, are lawyer havens of the worst kind.

Their hotels are, for the most part adequate, but they value you as a customer, as much as politicians value integrity.
     
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Anonymous on 2008-08-17:
I take it from your two derogatory comments that you are not a fan of Choice Hotels, or our political system.
Anonymous on 2008-08-17:
This review is useless without details. just hyperbole.
oldisgood on 2008-08-18:
I have used Choice Hotels and have gotten free nights with the Rewards program for 5 years now. I think the program is great and have never had a problem redeeming for a free night. Maybe we need more information. It seems something may be missing.
Ritchie107 on 2010-08-02:
I manage a choice hotel. So I know how it works.

Like airline industry, there are limited seats (rooms) can be given for free.

If more people have reserved using choice points, you will have difficulties reserving a room for that particular night.

Moreover, not that hotel is giving for free, that particular hotel is getting money from choicehotels (corporation). So it really doesn't matter whether you stay thereby paying or by using points.

I do not see a reason why you are unable to use your points. Just call the 800 number or go online to choicehotels.com and do it!
JOHNBOY on 2013-01-19:
They are usless. I've made resevations with my points and even had aconfomation of reservation then they notify methat the points required have changed and would honor my reservation. In that time my time limit expaired and I lost all accumulated points. I have nver stayed on points. its almost imposible
Extended Discrimination on 2013-06-13:
Choice Rewards is a hoax. Get this... stayed in an extended stay hotel... if I had gone to one of their hotels and stayed 2 nights then checked out and then checked in there again or gone to another of their hotels, I would get 1 night free for 4 nights essentially.... but... I am at an extended stay hotel.. not a hotel that says stay 2 days and check in elsewhere... BUT EXTENDED... and they now tell me after 36 days of same hotel... you know what I get??? You got it... I get 1 day after I move out... What the what... And if you are really lucky you get to deal with a female named Kyra at the Choice Rewards. I understand that the New World Order is looking for a compliance officer.. Kyra.. the job is yours hands down.
Kayn on 2013-08-28:
When some CP members call to make a reservation they usually think that all hotels are available for the same amount of points and they want the best hotel for just 6,000 points, come on!, or the stay two separated nights at any Econo Lodge spending around U$ 45 each stay and they think they have enought points to get the next night for free at Cambria Suites, I just put muted on the phone and I laugh at them, they think they are so special!
Ken on 2013-10-06:
I stayed a total of three nights, two different trips at their nicer Cambria Suites. This earned me enough points to stay in their dumpiest properties in crummy, out of the way locations. My next Choice is to stay elsewhere. Marketing rip off.
JCon on 2013-10-16:
My last (and ultimately last with Choice Hotels) experience was with a Comfort Inn that I booked with a non-refundable rate. I was ultimately unable to show up and they refused to give me my points even though I paid for the stay. I find this to be a ridiculous policy. If you pay for the room, you should earn the points regardless. I have since cancelled all existing reservations with them and will no longer use Choice Hotels. So long CH's!!!!!!!!
tom atkinson on 2013-11-21:
We stayed a night at one of there hotels and they told us about the choice privileges program. we joined and they told us if we stayed another night before a certain date in November we would get a free night .I called in for the free night and they told us we need two nights in a row. They didn't tell us that to start with. When you call in they act as if they could give damn. We will not be staying at there motels again!!
Kevin Kinsella on 2013-11-23:
I have the same complaint. I joined the Choice Hotels rewards program because of their "Buy 2 Nights, Get 1 Night Free" promotion that ran this past fall. And that is the title of the promotion. It should really be called "Buy 1 Night, Get 8,000 Points." The hotel we stayed at (within the promotion parameters) is a 20,000-point-per-night hotel, but they don't tell you that when you make the reservations. It is extremely misleading, and I'm sure it was designed to be. We are only using this hotel because it's near our son's college, and he's graduating, meaning all the money we've spent here, plus the three rooms in May for graduation, will not even earn us ONE single free night! What a ripoff! And to make it worse, I was on the phone with their customer service for over one hour - got transferred three times, and still could not get a decision-maker on the line. Just robots reading from a script about how sorry they are but those are the rules.
joe on 2013-12-05:
guys crazy!!!!! I've stayed many free nights based on both reward pointsand stay 2 get one free. this guy must be talking about a different chain.....
KARIS on 2014-01-30:
I work at a choice hotel and all off the complaints I have read on here about not getting your points and not being able to get the promotion deals....all of that is explained in detail in the brochure that you get when you sign up as a member... people should read maybe??
NAN on 2014-02-14:
I have been a member of Choice Privilege Rewards with Choice Hotels since the beginning of the program. I have earned Diamond every year since that program began. I have had almost no problems with the online res system or any other part of the program. If there is a problem at a particular property, I just don't stay there again. With so many hotels included in the program, it is usually easy to fine a happy place. I return there every time I travel to that location. If you have a bad experience, please report it to their customer service. Most of the time they not only contact the hotel, but see to it that I receive at least 1000 extra points for the trouble. I have also found that most of their properties are quick to reduce or remove the charges if there is a problem that cannot be managed during my stay. Most of the time they simply give me an even better room. I love this program, because there are so many properties all over the world from which to choose. I have earned points with no problem within the US or outside the US. I also have found the Barclay Bank Visa Card people excellent to deal with when using the Choice Privilege credit card. If you stay in very many hotels, I think this is the best reward program around. I evaluate whether to use my points or pay for a room based on the value at the particular hotel. I like to get $0.008 to $.01/ point to use them. Sometimes the room is so in expensive that paying and earning points for a better valued opportunity is the best choice. One has to use one's brain to use any program well. I recommend this program after many years of using it.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rewards Points Not Honored With Indifferent Attitude
Posted by on
Rating: 1/51
Would not honor accumulated points for the buy two get one night free promotion. Spent a long time on hold and extensive phone discussion when trying to resolve---in an indifferent and cold response they said my points did not add up, but I know my receipts indicated a reward was earned. It was apparent they did not post all of my credits nor care to correct the error. Exhausting time spent was not worth any more effort. I will go elsewhere whenever possible.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worthless Reward Program
Posted by on
Rating: 1/51
MINNEAPOLIS -- My husband died and they require me to set up a new account of my own. Then, I have to send my old information, new information, and a death certificate to them. My husband never used the card. And I'm not going to continue using their Privileges Program any more.

They act like they are regulated by the FCC or FDIC. What a joke. I tried to give them feedback to a level who could do something about and that requires making another call to another location. They haven't heard about customer service.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Scam Advertising, Two Stays Pays $50.00 Gift Card. Not So!
Posted by on
Rating: 1/51
FLORIDA -- Choice Hotels ad states, TWO STAYS PAYS.......Earn a $50 gift card when you take two separate trips" We confirmed this promotion with every front desk person and purposefully chose CHOICE HOTELS on our vacation trip to Florida. We stayed at 4 different Choice Hotels. Now that we are back home and have tried to get the gift cards, the so called resolution person refers us back to points. Well no one can earn enough points on two trips / stays to earn a $50.00 certificate. So don't believe or choose Choice!
     
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Bee on 2013-08-13:
Did you read the rules regarding this promotion? Which Choice Hotels did you stay in because depending on the hotel, your points are earned differently.

from the website:

"How is a "Trip" defined?
For Comfort Inn®, Comfort Suites®, Quality®, Sleep Inn®, Clarion®, Cambria Suites® or Ascend Hotel Collection® hotels, a trip is defined as a stay that is any number of consecutive nights at one hotel regardless of check-ins or check-outs. For Econo Lodge®, Rodeway Inn®, Suburban Extended Stay Hotel®, or MainStay Suites® hotels, a trip is defined as a stay that is two (2) or more consecutive nights at one hotel regardless of check-ins or check-outs."
B Wilson on 2013-09-02:
This happened to me also. They said I used a credit card that was not included in the promotion.
I was required to read the fine print!
No more Ichoice hotels for me.
J on 2013-09-19:
Agreed, misled me too, all their promotions are convoluted. Yes you may earn a free night or a gift card or gas or whatever but first you must earn points that may, could, could, might, well may be exchanged for the reward. Be aware of this posters experience AND that many of their "international" hotels don't participate in the process. I suppose this is good for their corporate bottom line but I will never stay in any of their properties again
Lisa L on 2013-10-23:
You actually CAN redeem those points for a $50 gift card. Log in to your ChoiceHotels account, go to "Redeem Points," then select "Redeem Promotional Points." It will bring up a list of gift cards that are "Points-Off Specials." All on the list are 8,000 points off of 16,000, which means you get them for 8,000 points -- what you should have earned with the promotion.
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