RICHMOND HILL, GEORGIA -- Stayed two nights at Quality Inn, in Richmond Hill, Ga. due to errors by front dest clerks debit card was charged for 6 nights. I contacted the hotel and left several messages for the GM and front desk manager to call me. No response. When I spoke to the front desk personnel they are limited to the info on the computer that they can review, so they were unable to assist with a credit. I contacted the 800# for customer service and was referred back to the hotel. I was told that the billing systems are not uniform with Choice hotel franchisers and that they could only make an official request that the account be reviewed. Numerous more calls to the hotel and promises of a return call from management and no response. Finally called the corporate executive offices and they are promising to resolve the issue. No resolution yet and the balances are still out of my bank account. Apparently, there is no authority over the individuals owners of each individual hotel.
After reading the other complaints about Choice Hotels, customer service and problem resolution is a real problem for this organization.
CHARLESTON, SOUTH CAROLINA -- Please do not waste your money with this company, they cover NOTHING!!! And literally tell the contractors they send out what to say so they won't have to pay for claims... Please choose another company. This is nothing but a scam.
ALABAMA -- I had a service man that Choice sent out. He checked my dryer and told me that the timer was bad, and the switch was broken on the door and when I opened it, it wouldn't stop spinning. To make a long story short they offered me $300 which will not replace my dryer. I have to wait 30 days before I can get my check in the mail to buy another dryer. I will be canceling this warranty. It is not worth the trouble.
TEXAS -- Called after AC went in the summer in Texas. Sent someone I could only find one review for in Yelp. He was late, dishonest, and late again. Did not do the work right and Choice Home Realty said the rest of the repairs were not covered as they are "secondary repairs". When I argued that the repairs were never done I was told the first time he came was diagnostic... If that is so how could any other repairs be secondary... Then the "service manager" hung up when I asked to speak to her manager. Avoid Choice Home Warranty.
ROCHESTER, MINNESOTA -- After a very frustrating stay at Clarion, Rochester, Mn, I tried to convert the points I received in the Choice Hotels rewards program for this visit. I wanted these 2400 points to go to my airline account, and emailed their corporate "contact us" page three times, to request the transfer. The only response I ever received was a canned email saying "we're working on it," and the request was totally ignored. This is the saddest rewards program I have ever encountered.
SYLMAR, CALIFORNIA -- Guardsman make difficult the help with a lot of obstacles with the dates of the accidents or requests, and this is the excuses to void any services request, but they have the support of furniture stores like Ashley's is a shame on this prestigious furniture store allowed to Guardsman to lies to the customers, and don't protect the customers from this fraudulent services.
Would not honor accumulated points for the buy two get one night free promotion. Spent a long time on hold and extensive phone discussion when trying to resolve -- in an indifferent and cold response they said my points did not add up, but I know my receipts indicated a reward was earned. It was apparent they did not post all of my credits nor care to correct the error. Exhausting time spent was not worth any more effort. I will go elsewhere whenever possible.
MINNEAPOLIS -- My husband died and they require me to set up a new account of my own. Then, I have to send my old information, new information, and a death certificate to them. My husband never used the card and I'm not going to continue using their Privileges Program anymore.
They act like they are regulated by the FCC or FDIC. What a joke. I tried to give them feedback to a level who could do something about and that requires making another call to another location. They haven't heard about customer service.
FLORIDA -- Choice Hotels ad states, TWO STAYS PAYS... Earn a $50 gift card when you take two separate trips. We confirmed this promotion with every front desk person and purposefully chose CHOICE HOTELS on our vacation trip to Florida. We stayed at 4 different Choice Hotels. Now that we are back home and have tried to get the gift cards, the so-called resolution person refers us back to points. Well no one can earn enough points on two trips/stays to earn a $50.00 certificate. So don't believe or choose Choice!