Choice Hotels - Page 5

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1.2 out of 5, based on 44 ratings and
70 reviews & complaints.

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This Company Don't Help When I Required
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Rating: 1/51
SYLMAR, CALIFORNIA -- Guardsman make difficult the help with a lot of obstacles with the dates of the accidents or requests, and this is the excuses to void any services request, but they have the support of furniture stores like Ashley's is a shame on this prestigious furniture store allowed to guardsman to lies to the costumes, and don't protect they customers from this fraudulent services.
     
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Rewards Points Not Honored With Indifferent Attitude
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Rating: 1/51
Would not honor accumulated points for the buy two get one night free promotion. Spent a long time on hold and extensive phone discussion when trying to resolve---in an indifferent and cold response they said my points did not add up, but I know my receipts indicated a reward was earned. It was apparent they did not post all of my credits nor care to correct the error. Exhausting time spent was not worth any more effort. I will go elsewhere whenever possible.
     
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Worthless Reward Program
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Rating: 1/51
MINNEAPOLIS -- My husband died and they require me to set up a new account of my own. Then, I have to send my old information, new information, and a death certificate to them. My husband never used the card. And I'm not going to continue using their Privileges Program any more.

They act like they are regulated by the FCC or FDIC. What a joke. I tried to give them feedback to a level who could do something about and that requires making another call to another location. They haven't heard about customer service.
     
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Scam Advertising, Two Stays Pays $50.00 Gift Card. Not So!
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Rating: 1/51
FLORIDA -- Choice Hotels ad states, TWO STAYS PAYS.......Earn a $50 gift card when you take two separate trips" We confirmed this promotion with every front desk person and purposefully chose CHOICE HOTELS on our vacation trip to Florida. We stayed at 4 different Choice Hotels. Now that we are back home and have tried to get the gift cards, the so called resolution person refers us back to points. Well no one can earn enough points on two trips / stays to earn a $50.00 certificate. So don't believe or choose Choice!
     
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Bee on 08/13/2013:
Did you read the rules regarding this promotion? Which Choice Hotels did you stay in because depending on the hotel, your points are earned differently.

from the website:

"How is a "Trip" defined?
For Comfort Inn®, Comfort Suites®, Quality®, Sleep Inn®, Clarion®, Cambria Suites® or Ascend Hotel Collection® hotels, a trip is defined as a stay that is any number of consecutive nights at one hotel regardless of check-ins or check-outs. For Econo Lodge®, Rodeway Inn®, Suburban Extended Stay Hotel®, or MainStay Suites® hotels, a trip is defined as a stay that is two (2) or more consecutive nights at one hotel regardless of check-ins or check-outs."
B Wilson on 09/02/2013:
This happened to me also. They said I used a credit card that was not included in the promotion.
I was required to read the fine print!
No more Ichoice hotels for me.
J on 09/19/2013:
Agreed, misled me too, all their promotions are convoluted. Yes you may earn a free night or a gift card or gas or whatever but first you must earn points that may, could, could, might, well may be exchanged for the reward. Be aware of this posters experience AND that many of their "international" hotels don't participate in the process. I suppose this is good for their corporate bottom line but I will never stay in any of their properties again
Lisa L on 10/23/2013:
You actually CAN redeem those points for a $50 gift card. Log in to your ChoiceHotels account, go to "Redeem Points," then select "Redeem Promotional Points." It will bring up a list of gift cards that are "Points-Off Specials." All on the list are 8,000 points off of 16,000, which means you get them for 8,000 points -- what you should have earned with the promotion.
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Waste of Money
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Rating: 1/51
INDIANAOPLIS, INDIANA -- Asked for a Suite with sofa bed because we had our Grand children with us, the sofa bed mattress was torn up a piece of trash that belonged out in a ally somewhere for a homeless person. The air conditioning did work and when we sent a complaint into the Choice Hotels the General Manager of the property called and as much as called my wife a liar. I have cancelled my Choice Privileges card and will never use a Choice hotel again for any reason. I will continue driving till I find a decent place to stay.
     
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Old Timer on 07/22/2013:
You might want to let corporate at Choice know that you have left and why. They need to know when a property is providing crappy service. They will probably never see your comments unless you contact them directly. They might even try top make it right with you.

"out in a ally somewhere for a homeless person"? That was not very nice, the homeless do not as a rule choose a "sofa bed mattress torn up a piece of trash". Often that's all they have.

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Was Treated at Emergency Room for Extensive Insect Bites After Stay
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Rating: 1/51
ELYRIA, OHIO -- After a four night stay I was seen at the hospital for extensive insect bites. Neither the hotel nor the parent company are willing to refund any portion of the stay or provide any compensation for the extreme discomfort.
     
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No Free Reward Night Available - Ever!
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Rating: 1/51
I have been a choice hotel member for over 7 years and always stayed at Choice. Even though I had plenty of reward points I could never get a free stay. I cancelled my card and will never stay at Choice again. I have switched to Carlson Inn and Suites. Much better. Larry DeBoer
     
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onlooker on 04/14/2013:
The Carlson Group looks pretty interesting. I hope you enjoy using it.
Onnafay Downard on 05/29/2013:
Had a bad experience with Choice Hotels too. I am canceling my card also. Will check out the Carlson Inn one.
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Not a Fare Company to Deal With.
Posted by on
Rating: 1/51
I booked a room through Choice Hotels. A few days later found the same room on another site and requested they honor the same price - they refused as I only had 24 hours to take advantage of their guarantee - didn't even want the free night stay in their price guarantee just a fare price, they declined. I'll never book through them again and will be sure to share my opinion.
     
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FoDaddy19 on 07/23/2012:
If you had already booked the room. Then the room on the site wasn't the same room. It may have been the same kind of room, but sometimes similar rooms have different rates based on the room's location.

trmn8r on 07/23/2012:
Since you did not notify them within 24 hours, I am curious of how you were not treated fairly.

Personally, when I buy anything, I move on and never look back. With all the "price matching" going on, places have to adhere to their policies.
jonthethird on 07/24/2012:
FoDaddy, when you book a room, you are not booking a specific room. Which room you are given will be determined when you show up at the desk. At best, you are booked into a type of room, and that is not guaranteed. You might book a King bed, smoking, and end up in a dual Queen, non-smoking.
Preference is given to holders of frequent guest memberships with those who book via third parties at the bottom of the list. If the hotel is full, and you booked via a discounter, you may well get that dark room next to the elevator and ice machine with a standard twin bed.
FoDaddy19 on 07/24/2012:
@jonthebird The last time I booked a room online I was given an exact room number when I booked the room. It was a Days Inn though.
oldisgood on 07/24/2012:
That Happened to me once. I booked the cheaper room and when I had the confirmation number I then cancelled the original higher priced room. Problem solved.
Ben There on 07/27/2012:
Oldisgood - that is a good idea, unless the original booking is nonrefundable, no changes. Contrary to popular opinion, lots of hotels offer those rates directly to consumers.
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Unethical company/
Posted by on
Rating: 1/51
ANY -- Staying with this firm is not necessary-there are plenty of others.
My stay was so unpleasant. the front desk person was speaking as a racist and when I complained-no response.
Customer service nor CEO would respond or make any apology-
too bad!!!!
     
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Horrible Service!!!!!!
Posted by on
Rating: 1/51
NEW JERSEY -- I have had nothing but BIG problems with Choice Home Warranty. The service technicians either never show up, or they tell me that they are never paid for their service. The customer service agents are rude. To the point that the agents swore at me and hung up. Unheard of!! I can't stress enough--- Don't waste you time or money!!! HSA is much better. What was I thinking???? Never Again!!!
     
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