Would not honor accumulated points for the buy two get one night free promotion. Spent a long time on hold and extensive phone discussion when trying to resolvein an indifferent and cold response they said my points did not add up, but I know my receipts indicated a reward was earned. It was apparent they did not post all of my credits nor care to correct the error. Exhausting time spent was not worth any more effort. I will go elsewhere whenever possible.
MINNEAPOLIS -- My husband died and they require me to set up a new account of my own. Then, I have to send my old information, new information, and a death certificate to them. My husband never used the card. And I'm not going to continue using their Privileges Program any more.
They act like they are regulated by the FCC or FDIC. What a joke. I tried to give them feedback to a level who could do something about and that requires making another call to another location. They haven't heard about customer service.
FLORIDA -- Choice Hotels ad states, TWO STAYS PAYS.......Earn a $50 gift card when you take two separate trips" We confirmed this promotion with every front desk person and purposefully chose CHOICE HOTELS on our vacation trip to Florida. We stayed at 4 different Choice Hotels. Now that we are back home and have tried to get the gift cards, the so called resolution person refers us back to points. Well no one can earn enough points on two trips / stays to earn a $50.00 certificate. So don't believe or choose Choice!
INDIANAOPLIS, INDIANA -- Asked for a Suite with sofa bed because we had our Grand children with us, the sofa bed mattress was torn up a piece of trash that belonged out in a ally somewhere for a homeless person. The air conditioning did work and when we sent a complaint into the Choice Hotels the General Manager of the property called and as much as called my wife a liar. I have cancelled my Choice Privileges card and will never use a Choice hotel again for any reason. I will continue driving till I find a decent place to stay.
ELYRIA, OHIO -- After a four night stay I was seen at the hospital for extensive insect bites. Neither the hotel nor the parent company are willing to refund any portion of the stay or provide any compensation for the extreme discomfort.
I have been a choice hotel member for over 7 years and always stayed at Choice. Even though I had plenty of reward points I could never get a free stay. I cancelled my card and will never stay at Choice again. I have switched to Carlson Inn and Suites. Much better. Larry DeBoer
I booked a room through Choice Hotels. A few days later found the same room on another site and requested they honor the same price - they refused as I only had 24 hours to take advantage of their guarantee - didn't even want the free night stay in their price guarantee just a fare price, they declined. I'll never book through them again and will be sure to share my opinion.
NEW JERSEY -- I have had nothing but BIG problems with Choice Home Warranty. The service technicians either never show up, or they tell me that they are never paid for their service. The customer service agents are rude. To the point that the agents swore at me and hung up. Unheard of!! I can't stress enough Don't waste you time or money!!! HSA is much better. What was I thinking???? Never Again!!!
REDDING, CALIFORNIA -- ChoiceHotels.com messed up my points preference on a recent hotel reservation, but calling their customer service fixed it promptly, professionally and cheerfully. Not bad for calling on a holiday weekend! I think their website needs work but their phone help fixed it!