It Is Not What You Think
RALEIGH, NORTH CAROLINA -- One would think that if you made a reservation with the Choice Privileges Member Reservation line that the Choice corporate offices would have on an ongoing basis checked to see if their hotels were up ... read full review7 Replies - Latest reply on 03/01/2011
MINNEAPOLIS -- My husband died and they require me to set up a new account of my own. Then, I have to send my old information, new information, and a death certificate to them. My husband never used the card. And I'm not going to continue using their Privileges Program any more.
They act like they are regulated by the FCC or FDIC. What a joke. I tried to give them feedback to a level who could do something about and that requires making another call to another location. They haven't heard about customer service.
I was pleased to hear that if you stayed at a Choice Hotel for two nights, you could get the third night free. What a scam!!! We stayed two nights in different locations and when I tried to get the third night free in a different location, I was told that I had to book the hotel from a computer. We were traveling and I don't have a portable computer nor an electronic device that would qualify. The person with whom I dealt was rude, surly, and downright nasty. I will not stay in another Choice Hotel site. I feel that I am entitled to a free night because I qualified - but that is not likely to happen.1 Replies - Latest reply on 11/24/2013Add reply
For the last 5 years we have used Choice Privileges in hopes to earn points towards free stay. For the last couple of weeks my wife has handled the check in, while I unloaded the luggage. Last night the hotel clerk had trouble adding our Choice Privileges points and asked us to call customer service. After talking to two different agents, one supposedly a manager, we were informed by Choice Privileges, they would not credit us any points because my wife's name and credit card was used on the check in (even though our credit cards are tied into the same account and our last name is the same) From now on, we will use our Choice Privilege card only to identify those hotels at which we will NOT be staying. Their refusal to honor us with a few measly points will cost them hundreds of future stays at their low end hotels.Add reply
CHARLESTON, WEST VIRGINIA -- I booked a Sleep Inn and I typically don't stay at Choice Hotels and I never will again...is this common place?? I did not realize that my room was a PRE-paid room...it did not specify it was at booking but my cc has already been charged and I had to cancel due to a change in travel plans and I see that I might have to wait 28 days to get a credit. This is absurd. I have never had a room charged to my CC unless I specified a Pre-pay and no cancellation prior to even staying at the hotel. This just seems WRONG to me...
They can take my money even before or if I am NOT staying and take a month to get it back to me. Wrong is not the word I would like to use!!
Their rewards point system is a scam! They claim they will give you so many reward points for points for a free room in the future, but the truth is you never receive those points because they later will make up some excuse of why that stay didn't qualify.
Also they make no exceptions what-so-ever for cancellations. I hurt my knee and was unable to make my trip and they would not cancel the hotel for me! I called the main line who told me to call management and they would do it for me. So I did and they said they couldn't do it. It wasn't "do-able." I have never had an issue canceling through Priceline or Expedia. I will never go through this company again when booking a hotel!
Every Excuse to Deny Awards Points
PHOENIX, ARIZONA -- This is the fourth time this year I have qualified for benefits under the "Stay Two Nights, Get One Free" Choice Rewards program. They have dug up technicalities on three of those four occasions.
But ... read full review1 Replies - Latest reply on 10/16/2013
Unprofessional and Deceiving
ARIZONA -- This company and their promotions are empty marketing ploys. Their customer service is deplorable with representatives openly aggressive and rude. Do not fall for their advertising which states that ... read full review2 Replies - Latest reply on 09/24/2013
ROCKVILLE, MARYLAND -- I booked a standard room on their web site. At the end of the booking I noticed their find a better price guarantee. So, I jump out on the Internet and I found one right off the bat. So, I jump back on their site to submit a claim. I'm thinking one free night is great! Well here is the scoop: They average the price of all rooms listed on the outside side. Since mine was one of the cheaper rooms they say it does not qualify. Even though the room I booked on their web site was 94.00 and the price listed on http://www.easytobook.com was $91.18.
So, if you see this "guarantee" don't waste your time, unless you are getting one of the most expensive rooms they offer at that hotel no way you will ever find a cheaper (AVERAGE) price. I went back and forth with them via email to finally give up and begin this quest to make sure nobody else waster there time on this.
INDIANAOPLIS, INDIANA -- Asked for a Suite with sofa bed because we had our Grand children with us, the sofa bed mattress was torn up a piece of trash that belonged out in a ally somewhere for a homeless person. The air conditioning did work and when we sent a complaint into the Choice Hotels the General Manager of the property called and as much as called my wife a liar. I have cancelled my Choice Privileges card and will never use a Choice hotel again for any reason. I will continue driving till I find a decent place to stay.1 Replies - Latest reply on 07/22/2013Add reply
ALL LOCATIONS, KENTUCKY -- Choice hotels advertised book 2 separate stays earn a free night. I have booked several trips and earned a "free night" I called to book this one night and it was explained that my 2 separate stays earned 6000 points. When attempting to book this reservation they asked me to use all of my points "10000" plus the points for the free night I earned. When I questioned this before being hung up on after a long hold, I was asked if I read the fine print.
2 Replies - Latest reply on 07/01/2013Add reply
Way to go Choice Hotels on ruining your ad campaign with fine print that is not on the commercial. Also at the property in Panama City Beach, Fl. my daughter and friend were forced to purchase a bracelet for $10 each to allow them access to enter and leave the hotel
Two different things. First, I reserved a room for the weekend of KY Derby in Lousville KY. My res. was cancelled but they only emailed me, and it must of went to spam. I had no idea that it had been cancelled. Put me in a bind. No KY Derby this year, what a shame.
1 Replies - Latest reply on 05/02/2013Add reply
Also, stayed for a weekend at another property a few weeks ago and it was almost impossible to get points added for those nights, ended up having to give credit card number for them to find it. Was on phone for over an hour with different reps. The stay at this property was horrible. Also 99.9 percent of time I show any hotel my military discharge papers and I get govt. or military disc. This property wouldn't even think of giving a discount. Never ever again.
Glad I don't have stock with this company because there is no way with the way they run business they will prosper in future.
After a four night stay I was seen at the hospital for extensive insect bites. Neither the hotel nor the parent company are willing to refund any portion of the stay or provide any compensation for the extreme discomfort. Add reply
I have been a choice hotel member for over 7 years and always stayed at Choice. Even though I had plenty of reward points I could never get a free stay. I cancelled my card and will never stay at Choice again. I have switched to Carlson Inn and Suites. Much better. Larry DeBoer 2 Replies - Latest reply on 05/29/2013Add reply
I signed up online for the stay 2 nights get 1 night free program. After 2 stays I called to check on my points and was told that I had not signed up for the program. I told the support person that I did and I wanted my points. He told me that I did not and could not have the points. He then proceeded to tell me that no one had ever had this problem before. From the reviews that I see online, it happens all the time. I think that Choice Hotels business model is to offer points and then find ways to not honor them.Add reply
I stayed 2 separate nights at a Quality Inn in West Virginia, 10/14/2012 and again on 10/18/2012. I made reservations on line in advance for both stays using my Choice Rewards account. At this time, there was a "stay 2 nights and earn a bonus of 8000 points". This is the same program they are advertising right now. I didn't notice that the promised bonus points were never awarded.
Recently, I inquired why the bonus points weren't awarded. The reply I got from "Bob" from India was that I should have received them, but I didn't ask for them. On March 30, 2013 I contacted Choice customer service via email and they cheerfully responded that I did receive points for my stay, but no bonus points
SALLT LAKE CITY, UTAH -- I made reservations and wanted to put the reservations on my rewards points which I was told I had enough. They said I had to wait until less them 30 days to the reservation to use my points, but told me I could reserve the reservation and call back and switch it to my points, when I called back. They told me the points had doubled. And I no longer had enough points. They changed the required points but not the original amount if I paid. Seems like they just want your money and make excuses to not give you anything for free. I will never make another reservation or stay at any Choice hotel. Ever. They are money hungry. With false advertising.1 Replies - Latest reply on 03/10/2013Add reply