Debits To Bank Acct - Never Sent Product - Poor Customer Service - Flawed Update Profile Feature On Website
Posted by Mrs Cautious Buyer on 04/01/2011
Poor customer service - took debits but never sent product - took 2 debits each time – never changed address change after reported – refused to refund money or send new product.
My advice - Do NOT subscribe to this mail order make up service. In my instance they debited funds from my account twice per month, but I never received any makeup. I would call and told they would take care of it, but it was never corrected. I called to change my address, and no one recorded the change in the record. The post office told me they informed them of my address change, and they never updated their records. They REFUSED to give me a refund even though they had take several debits over past months and I only received one makeup order.
If you must order from this place, then be sure to NOT use a bank ATM/Debit card. Instead use a credit card so that you can protest the debit and reverse the payment if you do not receive the make up. As I learned, if you use an ATM/Debit card then there’s nothing you can do to get your money back. If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time.
The representative claimed she had no records of phone calls from me. What an incompetent staff, when I have called about this more than once trying to rectify. I also had changed my address by phone – and the representative said she was not showing a change, plus they had not received any returns. I don’t believe them – not for one minute. Either their record keeping is awful, or their software where they keep addresses is inadequate, or someone on that staff just didn’t take the time to do their job!
The representative had the nerve to be insulted that I was upset with her (when I called again after several previous calls) about them continuing to take money from my account. She said they sent out the make-up and it was not returned so I must pay for it. Most companies I order from online have policies to address these types of situations instead of being so money hungry that they feel like they have to steal from people without providing any product.
I used their “so-called” update function on their website to change my order. I even captured the screen shots that show that they responded that my order had been updated. But when I called the representative she claimed that I had submitted a second order. Clearly their site is inadequate and not processing properly. No one previously said anything about me having two orders.
I ended up terminating the service since I have received only 1 order (which was the first order) and I NEVER received the new color that I had changed to using their poor website. In looking on the Internet I see that there are several other options for make-up and I intend to pursue one of the other choices, or only shop where I can buy in person at a counter.
The representative just kept lecturing me like a child about how she did not like what I was saying or how I was talking to her. Well, I don’t like how they stole my money and that they act like they have no responsibility to fix the problem.
SHAME ON this company for stealing from me. And SHAME ON them for not even trying to work with me after I had reported my problem several times. I am unemployed and they just keep taking money from my bank account despite my efforts to stop them.
I asked them why would I want more than one complete package of make up in the same month? I could see someone perhaps buying two colors, but buying two complete sets of everything each time – who does that? The representative said lots of people do. I don’t believe her!
I intend to tell everyone to STAY AWAY from this company unless you have money to burn and don’t mind not receiving the product or don’t mind having your money taken with no product received and don’t mind poor customer service. Besides that – the make up was not that good. I was not at all pleased which is why I was trying to get a new color to see if that would make a difference.
Don’t be fooled by any positive reports that may show up about this company. I’ve learned that most companies have their staff submit positive reviews when they see negative reports appear on the Internet. Trust me – I’m not making this up. Stay away!! Don’t be fooled by the infomercial with all the smiling nice people promoting the product. Those are not the people you will be working with through customer service if you have a problem.
REQUEST - If you have had a bad experience with this company, please don’t just shrug it off. Instead take a few minutes to write up your experience and post it somewhere on the Internet. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didn’t find the make-up lived up the hype. Take the time to tell your story. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. If you do an internet search with “Christina Cosmetics” and complaints – you will find that there are many people who are complaining and we need everyone to report so the truth is widely shared.