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Disposition Fee
Posted by on
OMAHA, NEBRASKA -- My lease on my 2007 Jeep Grand Cherokee is coming to an end on April 2, 2009. I was planning on getting another Jeep, but Chrysler Financial stopped doing leases as of August 1, 2008. Since I only lease my cars, I decided to go with a Nissan instead.

I just made my last lease payment to Chrysler Financial to fulfill my contract. However, to my surprise, I found out that I still owe $425. I called Chrysler Financial to find out what this extra ‘fee’ was for. I was told that since I didn’t lease or buy another Chrysler, Jeep or Dodge, I had to pay a $425 disposition fee.

I stated that I knew nothing about this fee and asked why the dealership never informed me before I signed the contract. All they said was that they were sorry that no one told me but if they told everyone about the disposition fee, they wouldn’t sell any cars.

Then I was told that it was my fault for not reading the contract close enough. One guy I spoke with said, “You must not lease cars very often because every dealership/company has a disposition fee.” The Nissan that I just leased is my sixth car and I have NEVER heard of nor have I paid a disposition fee! (FYI: I called Nissan, Toyota and Honda and NONE of these companies have a disposition fee!)

In the end, I will have no choice but to pay the $425 disposition fee since it was stated in a binding contract, I signed it and I refuse to let it affect my credit. However, it is NOT going to stop me from running my mouth, letting everyone know about the shady business practice Chrysler Financial is conducting! I know I may only be one person, but word of mouth is powerful and I intend to inform as many people as I can so they don’t make the same mistake I did!
     
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Aerocave on 2009-03-27:
Wait a minute here...Many lease contracts DO have disposal fees...and yes, some do not (it depends on which manufacturer or bank does the lease), but if you are going to be upset with someone--be upset at the dealer in this case. This should have been disclosed to you--and I have to add that, you should have also read the contract. This truly isn't about "shady business practices"--It's written in black and white!
Rob on 2013-01-22:
Just broke a deal with Toyota when I noticed this fee was in the contract. No way I will pay them 350 dollars at the end of my lease plus other fees they charge.
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Lease return nighmare
Posted by on
On June 29th, 2007 we returned our leased Dodge Caravan to our local Chrysler dealership. At this time the dealershhip inspected the vehicle with a fine tooth comb. The van did have a small dent in the rear quarter panel and we did point this out and covered the fiancial cost of repairing this damage. Besides this dent there was no other damage and the dealership signed us off of the Van. We then proceeded to sign a new lease on a new Van.

All seemd fine for five months, when we received a telephone call from Chrysler Canada Financial on Nov 28th 2007, asking us why we had not yet responded to the letter they had sent us and how did we plan on paying for the $7,000.00 worth of hail damage on the vehicle. I advised them we had received no such letter and more importantly that when we handed the Van in there was NO hail damage on the van. Well they insisted there was and that this matter was in the hands of Chrysler Credid Collections department! I again told this lady that we had never received any such letter and would she please fax a copy of this letter off to me asap.

Well that fax was never sent and it took a week of constant calling our delarship before we were able to get a response back from Chrysler Collections.

We did not have possession of the van for almost 5 months and therefor no care or control of the van. I gather there was indeed a lot of hail dmage on the van which clearly happened once Chrylser took possession of the van.

What it all boiled down too was Chrysler Canada was not interested in follow the paper trail on this Van and arbitrarily decided that we, the leasors of the Van would pay for the damage.

BE VERY CAREFUL WHEN YOU HAND BACK A LEASED VEHICLE...DO NOT TAKE THE DEALERSHIPS WORD FOR ANYTHING..TAKE PICTURES OF YOUR RETUREND VEHICLE AND HAVE THE DEALERSHIP SIGN OFF ON THOSE PICTURES.....

CHRYSLER IS INTERESTED IN ONE THING AND ONE THING ONLY.....THE ALMIGHTY BUCK AT ANY COST AND TO HELL WITH THE CUSTOMER...UNLESS THAT CUSTOMER HASN'T YET MADE THE DEAL..THEN THEY CARE A WHOLE LOT..ONCE THE DEAL IS MADE....TO HECK WITH THEM!

     
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moneybags on 2007-11-30:
You said the dealership signed you off on the car...do you still have your paperwork signing you off? If so, send the credit company a copy and threaten to sue them for their fraudulent actions. Check your credit report and if they have put a ding there, do go ahead and sue for fraud, harassment and acting in bad faith. Stand your ground.
MRM on 2007-11-30:
Whew, I thought this was a complaint against Jeep. Thank you for the tips when you have to return the van back to the dealership.
Anonymous on 2007-11-30:
Good advice moneybags!

MRM, you can now eat you donut in peace.
MRM on 2007-11-30:
Yes, sir, I shall now eat another donut without worries.
Aerocave on 2007-12-01:
Normally, the dealership does not "inspect" the vehicle...the Manufacturers hire outside inspection companies to inspect lease turn ins. The dealership's only responsibility is to "ground" the vehicle (let GMAC, Honda Finance, etc know the vehicle has been turned in)...In fact, I instruct our salespeople to not discuss the condition of someone's lease turn in, so that when the "bill" comes, we are not held responsible...
DTrax on 2008-08-02:
I also have a Chrysler lease return nightmare. When trying to return my 2004 PT Cruiser the Chrysler person went through it with a fine tooth comb. I also had a few scratches on the bumpers, which although I think of them as normal ware and tear for a 4 year old vehicle, I thought they may make me pay for. They also want me to pay for or repair a single stain on the front seat, a slight buff mark on the hood, and they are trying to tell me there are cigarette burns on the passanger side although no one has ever smoked in the vehicle, ever!! Even though the vehicle is being returned with 10,000. kms less the the lease agreement they still expect it to be in SHOW ROOM condition 4 years later. I guess Chrysler is losing money because these cars are depreciating so fast that they can not get their money back on the lease returns so they try to recoup it from lessors like us. My recomendation DO NOT LEASE A CHRYSLER PRODUCT. I will not buy one again either
Tuckeroo on 2009-12-02:
Same nightmare!! Has anyone had any luck resolving lease return issues?
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Paying off my lease was a nightmare!!!
Posted by on
DALLAS, TEXAS -- In August 2004 I leased a 2005 Chrysler Pacifica from Chrysler Financial for 3 yrs.

On July 30, 2007 I decided to purchase the vehicle. I went to a local bank and re-financed the vehicle. They sent a cashiers check to Chrysler on July 30, 2007. They check cleared on August 10th.

On September 4, 2007 I received a letter from Chrysler stating that I was in default of my loan (that had a ZERO balance) because they needed the "Vehicle Purchase Package". This package was sent via Fed Ex to my previous address. The finance department had my new address, but evidently the lease area did not.

On September 4th, 2007, I dealt with Leticia Medellin, Lease Maturity Advisor-Remarketing Operation. She sent me via e-mail the package. I completed it and faxed it back to her. I know she received it because she sent me an e-mail bank. The copy of my driver's license did not make the fax for some reason, but I just found that out today.

On October 10th, myself and the loan officer at the bank where I re-financed both left multiple messages for Leticia regarding where the title to my car was. No response!!!

This morning at 6 AM, Chrysler sent a tow company to repossess my car that is paid off!!!! They said I owed $66!!! I have been on the telephone all day dealing with this. I finally got a hold of Leticia and she told me that she did not call me or e-mail me to tell me that she did not receive the copy of my license because and I quote "I am not her customer". She said that she has lots of other customers to deal with and that the representative that handled my account had made calls (to my old telephone number). The funny thing is that my name, address, telephone number, cell phone number, and fax number was on all of the e-mails that she received from me.

I can't get her supervisor to call me back and I just found out that they have now sent a check back to my bank rejecting my pay off that they already cashed!!!! They told me that I would have to go through a local dealership to buy my car AGAIN!!!! Are they crazy!!!! This is the most ridiculous thing I has ever happened to me in my life!!!

I will never deal with Chrysler Financial again!!! I will never BUY another Chrysler product again because of the way I have been treated!!!

I am outraged at their customer service!!! If they worked for me, I would fire them!!!

     
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Principissa on 2007-11-19:
Bless your soul. We dealt with Chrysler Financial for three of the most miserable years of our car payment lives. I have two file boxes full of correspondence with Chrysler.
marathongirl45 on 2007-11-20:
Thank you for you comments! The story just keeps getting worse! The supervisor in charge of my account went on vacation today and would not take the calls from my bank to get this nightmare resolved. He also lied and said that they sent a check back to my bank on Thursday and today he told my bank that he sent it today. HE has told so many lies that I do not know what is true. It has been almost 4 months since I paid off this loan and now they think they can send a check back to my bank!!!!

I will never do business with them again!!!!
gprimr1 on 2008-01-11:
Have you talked to a lawyer?
marathongirl45 on 2008-01-14:
Yes, I contacted a lawyer the day they tried to reposess my car. He said that I will probably have to sue them to get this corrected. HE said in all of the cases that he has seen against larger companies, you have to get to an attorney before they get it corrected.

Thanks!
Nita
ErnieG on 2008-02-25:
I have the same situation with Chrysler Financial, but in my case I want to pay off the lease and gain ownership. They are giving me the run around, stating that the "Florida Law" prevent them on selling me the vehicle at this point (I'm 1 yrs into the lease on a 3 yrs lease), but if there's 3 months 'till maturity, then they can sell it, that sounds fishy. Right now I have my attorney dealing with this situation. Specially that they are saying about a "Florida Law" that I haven't been able to find anywere in the Florida Law Web. Lets see what happends. If you have experience with this, please let me know. Thanks.
marathongirl45 on 2008-02-25:
I finally received my title to my car after 8 months of harassment from Chrysler Financial! They called the bank that I refinanced my car through in January and told them that they were going to repossess my car (again)! They were so rude and hard to deal with. My attorney could not even find the right person to talk to since they sold the company! It was a nightmare!

They told me and the loan officer at the bank that I would have to go to a local dealership and buy my car (again). We told them that once they accepted payment for the vehicle, they had no leg to stand on. Then they told me that they did not receive a copy of my driver's license, so they could not process the payment(that they had already cashed). They have no idea what they are doing.

I will never buy another Chrysler product or finance with Chrysler Financial based on this experience.

I hope this helps you! Keep records of who you talk to, time of day, date, and the conversation. I documented everything that was said and done.

Good Luck!
ErnieG on 2008-02-28:
Thank you for the reply, at this point I forwarded all the copies and notes (3 typed pages) to my attorney and she is dealing with this situation. Hopefully this will resolve soon, specially that I was able to get a copy of the cancelled check form the bank. I'll keep you posted on this situation. I'm happy that you finally got your title.
marathongirl45 on 2008-02-28:
I work for a bank and I had a copy of the cancelled check as well (front and back) and that was proof that they had accepted final payment for the loan. I believe that is what helped me to finally get mine resolved. I kept very detailed notes and always asked for first and last names when I spoke to someone at Chrysler. They were not helpful at all. Good luck!
Dmarie on 2008-05-20:
Chrysler Financial is the worst! So is its employee STEVEN LEWIS
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Passenger Door Noise
Posted by on
PEORIA, ARIZONA --
On April 21, 2005, I purchased a brand new 2005 Chrysler 300-C Hemi from Moore Chrysler and Jeep, located at 8600 Bell Road, Peoria, Arizona 85382. After driving it a very short time, I discovered a wind-like noise coming from the passenger door side of the vehicle. I returned it to Moore Chrysler Jeep dealership on May 6, 2005 for correction. The dealership test drove it and indicated that the noise may not be fixed and stated that the make, model,and year of this vehicle has known problem, but they did indicate that they would attempt a window run and special ordered the part with mileage at 360.

On May 13, 2005, I returned my car to the dealership for installation of the window run. After installation, the test run still revealed the "noise" and a determination was that "it was not an air leak, but turbulence from door and body with chassis ears." Hence, the noise did not go away. Russ Akers, the shop manager stated that the problem was a Chrysler known problem and Chrysler is working on the fix.

Russ Akers also informed me that he had about 10 other customers complaining of the same noise problem with their recently new purchases of the 300-C's. He also related to me that he has had customers come from other dealerships for assistance in resolving the noise problem.

I called the customer service at DaimlerChrysler on May 16, 2005 and spoke with Carl who told me that there was no such problem recorded in his research and that I as a customer should go to another dealership.
To put it in layman's terms....this is truly a "passing the buck" scenario.
I would appreciate your assistance in contacting someone who can be of some assistance to me. This noise is irritating and an extreme annoyance and something that should be resolved promptly. I don't feel that a $40,000 vehicle should sound like an approaching tornado.
     
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Sparticus on 2005-05-16:
All the more reason I stick with Toyota. I bet this defect was identified by some engineer years before the car even came out. I bet it was shot down in a meeting to fix the problem due to cost. The big 3 auto makers are on their way down and out. It is unfortunate...
ChuhBaca on 2005-05-17:
Welcome to Daimler Chrysler service! I owned a Dodge Dakota. The Dakotas and Durangos have had ball joint issues since '97 ('98 for the Durango). Anyone who contacted the manufacturer about the issue, got the same response "We're not aware of problems with the ball joints". Well, earlier this year, a huge recall was issued for the ball joints on Durangos and Dakotas after gov't investigation. That was a major safety issue because the wheel could literally come off! If this is how they responded to a potentially deadly defect, I don't imagine they will be very receptive to some wind noise. That's why I no longer drive a DC product.
IintheSky on 2005-05-18:
Not sure if this type of problem is covered nder your states lemon law. Worth contacting a lwayer about it- AND being able to do it for ZERO charges; because that the lawyer will be able to determine if it happens to fall nder that category. When its determined that it does fall under the category, then the lawyer will pursue from there- no obligation from you needed. The law firm might be able to get all of your money back for the vehicle; with just one drawback- as some states require three attempts on the repair. Just be sure to GET BUSY ON THIS ONE ASAP!!! The lemon law timer is now clicking away- they usually expire after about a year or so...
luke on 2005-05-20:
We are the servicing dealership Moore Chrysler Jeep. We have isolated the wind issue on this 300C and it is not a manufacturer quality issue. It is a wind noise created by a chrome molding installed by an aftermarket company. We are currently repairing this vehicle by removing the chrome applique or repairing it. If we are unable to repair it, we will remove it and refund all monies paid for these appliques. I will update after the repair to verify our customers satisfaction.

Luke Roe-Moore
Moore Chrysler Jeep
Peoria AZ
Anonymous on 2005-05-25:
^^^ Good job, Luke
ElectricalGhosts on 2005-06-30:
The same problem exists in my 1999 Chrysler LHS. In 2001 (still under extended warranty) I was told by the dealer "Nothing wrong, this model is known to have a noisy interior". A very strong draft comes up from somewhere between the floor on the right side of the passenger seat and the bottom of the passenger door. (Really ruins the heated leather seat experience!) Then the speaker in that same door started to rumble, but only some of time. Never, of course, when the dealer had it. Again, "Nothing wrong". Later, when the "extended warranty company" went bankrupt, I just gave up. (I know... shame on me!) Now, the passenger side window doesn't work at all and I've removed the speaker which sounds great as long as its not mounted in that door! So sorry to have company in this misery.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Chrysler 300 Piece of Junk
Posted by on
Rating: 1/51
DETROIT, MICHIGAN -- Only looks good when new in the showroom. After 1 year driven, almost everything on the vehicle started rattling and falling apart.
     
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Starlord on 2012-02-26:
Sounds like you did a lot of driving in the county where I worked as a deputy. Since I begn driving, some 85% or more of my vehicles have been Chrysler products, mostly Dodge and Plymouth. Chrysler's motto used to be, "Extras care in engineering." and I believe it to this day. Mopar rules!
lisa on 2014-04-14:
I have a 2013 Chrysler 300 and the car looks great but after a year everything is rattling on it also
It was put together with spit and bubblegum






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Problem With My Dash Board
Posted by on
Well I buy a Dodge Ram 1500 4x4 for a local dealer the truck works OK but I see my dashboard start crack in different areas and I call the manufacture company. Chrysler Dodge and I talk with somebody and they say no to help me with this problem. This is the place where they built the truck. So is there anybody out there that can help me with this problem because some crazy man in that place says no to me? So tell me if that is OK to do that to a Dodge owner. It really sucks.
     
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trmn8r on 2011-08-30:
Dodge had pretty severe problems with some dashboards. There was a complaint here just a few days ago about a '99.

Look at Google Images "Dodge dashboard crack". Pathetic.

Unfortunately, I have never heard of a manufacturer doing anything about interior material defects.
redmx3racer on 2011-08-31:
The year of the vehicle in this case would be helpful. If it's under warranty and they won't fix it, it's one thing. If its 20 years old, it's another.
Starlord on 2011-08-31:
In addition to what red said, your location would also be very helpful. I lived in Arizona, and cracked dashboards were the norm, regardless of manufacturer. Two things will really help. The first is a regular application of a product such as Armor All or Son of a Gun. The other is a dash cover. Both will go a long way. you must remember that the sun shining through glass is a very destructive force and you have the responsibility to take steps to reduce that risk.
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Bad Ball Joints
Posted by on
I have a 2007 Dodge Caliber I bought new. I now have 60,000 miles. Both front end ball joints have gone bad. I was told this is not normal for this to happen. I also been told that this is a problem with theses Calibers.
     
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saj80 on 2011-07-20:
I'm not sure of the lifespan of ball joints, as I had to replace mine on my Oldsmobile at 90,000 miles. However, I don't believe Dodge has yet overcome their quality issues, so this is not surprising.
ChuhBaca on 2011-07-20:
I really find this disappointing to hear. I had a '98 Dodge Dakota and had to replace the ball joints twice before it reached 60k. There was later a recall for ball joints on that model, but I had traded it in already and it didn't cover my year anyway. Chrysler just can't seem to get over the ball joint issue, whether they admit it or not.
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Chrysler Over Payment not returned
Posted by on
Paid off my truck with an insurance claim. I only owed $1200 and the over payment was in the amount of $5800.......... They cashed the check 11/10/10 and I was to have the over payment and title back in 21 days............ Its now 12/30/10 and Chrysler still has my $5800 and are unable to tell me when they will send it to me. I have been told 4 times someone will return my numerous phone calls. I have been told the check is in the mail 3 times and now they simply say they don't know when I will get my $5800 back. I have brought 3 vehicles from Chrysler over the years and I will NEVER USE THEM AGAIN! Companies like this need to go away and our government needs to let them SINK!
     
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Disaster Worker on 2010-12-30:
Send a certified letter, receipt requested, and give them 10 days to return the difference of the payment and title. If you don't receive it by then, I'd contact an attorney and I'd certainly state in the letter that the next response will be from an attorney.
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Bad Engine Design
Posted by on
TULSA, OKLAHOMA -- I have a 2007 PT Crusier and it has so many problems I cannot name them all in this review, the Engine has been designed to fall apart at 70,000 miles and repairs are a joke, there is nothing under the hood that can be fixed for less than 600 dollars, I didn't know I was buying a BMW were just to fix the engine any part was going to break the bank.

The warranty is a joke, they always find a way around that, or they go out of business and leave you out in the cold.

Thank Chrysler for nothing but problems.
     
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Anonymous on 2010-11-23:
if you followed all the maintenance listed in the owner's manual, there isn't really any reason to deny the claims. Unless it was caused by the user
GenuineNerd on 2010-11-23:
How often have you changed the oil in this engine? It should be done at least every 3000 to 5000 miles. And does this engine have a timing belt? If so, it needs to be changed according to what the owner's manual says. If you neglected the maintenance, that is why your engine died at 70,000 miles. A modern car's engine should be good for at least 150,000 to 200,000 miles with regular maintenance.
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Unfair collections / Accounting policies
Posted by on
After paying on a chapter 13 bankruptcy for 18 months, the trustee paid Chrysler Financial $2,837 beyond the terms and payments amount due to this company, when the bankruptcy was dismissed due to a job loss, this company reversed the $2,837 payment from principle balance and absorbed the extra cash to interest profit. The final statement from the trustee showed me owing the company $11,563.00, they sold the vehicle for $11,500 and are now suing for an additional $5,000 + court and attorneys fees. They have already received $33,000 on a $24,000 loan. This company has had no intentions on settling this account admirably and simply will do what it can to collect as much as the can, they will not inform their customers of what the additional fee's and charges are for. This is not the type of behavior that is expected from a Government bailed out company that has also filed for bankruptcy protection. If you purchase a vehicle from Chrysler and the financing is offered through Chrysler Financial Services, beware before you sign the contract. It is my opinion that this company has no ethics when it comes to collections................
     
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raven2010 on 2010-06-01:
It is perfectly legal for them to charge attorney fees, court costs, penalties and interest in this sort of situation. It was spelled out very clearly in the contract you were advised to read before signing.
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