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Jeep Compass and its Transmission
Posted by Just Plain Wrong on 05/20/2010
I purchased a 2007 Jeep Compass with only 14k miles on it... was very happy. Two weeks ago the transmission failed! I called the company to check warranty status and was told that my warranty expired at 36k, I have 39k on the transmission! I am still within the time limit of the warranty but out of miles.
This is not a transmission that can be rebuilt; it must be replaced. It will cost $5200! The company flat out refused to assist in anyway. Even though this is my second Jeep! Their reason was that I did not have my car serviced at their garage or did not purchase an extended warranty. I didn't think I needed to purchase an extended warranty on a transmission! I didn't think that the transmission would drop out after only 39k miles! I might of had my car serviced at their garage if they didn't charge so much to do it.
When I went into the dealership to have the work done, I was told that this transmission was on back order! That suggests there are more people experiences this type of problems! How many people have to get there transmission replaced at $5k for Chrysler to recall?
Needless to say, I will never purchase a Chrysler auto again! Shame on the corporation! This is just plain wrong.

     
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Posted by Alain on 2010-05-20:
I took a quick look at some of the articles about Jeep Compass and the Jeep line in general on Edmunds.com, insideline.com, etc. and you're not the only one to have a bad experience with the product or the company's way of dealing with it (see also: my3cents.com/showreview.cgi?id=64944 from 10/29/2009). Not dealing with Chrysler again looks like a good solution.
Posted by MDSasquatch on 2010-05-20:
If it makes you feel any better, I had a Dodge Ram; the Hemi Engine self destructed at 74,000 miles (2,000 miles out of warranty). $10,000 for a new engine or $7,000 for a used engine.

I will never drive another Dodge product
Posted by Just Plain Wrong on 2010-05-21:
Alain, I wish I had done more research on the transmission. This was my second Jeep, but it will be my last. Thank you for the link to that review. I saw that the same day I posted my review. MDSasquatch, I feel your pain. It is unfortunate that these auto companies do not see purchasing one of their vehicles as customer loyalty.
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Poor Payment Reconciliation
Posted by Mpec1972 on 03/20/2010
I agree, Chrysler Financial can't reconcile payments made by their customers. I leased a car in August of 2007 and my father co-signed with me. In July of 2009 he filed bankruptcy due to my mom being ill with cancer and couldn't afford the medical bills. He made sure that my name was clear of the claim with his lawyer. I always paid my payments on time through their website with no problems. However, after my father's claim went through they discontinued my allowance to make payments online. With that being in effect, I was forced to call and make a payment (which occurs a processing fee) or mail a check. Each time that I tried to explain to them that I had nothing to do with the bankruptcy they didn't want to hear anything about it.

I fell behind in the Summer of 2009 with payments due to trying to help my parents out with medical bills. However, I caught up and at the end of 2009 I made 12 months of payments. I have my bank statements to prove the electronic payments and checks that were mailed. I made a payment in January of 2010 and than missed February. On 3/18/10 I called to catch up on my payments and the representative told me that I owed January of 2010. I asked for them to send me the statements to show that they have the months mixed up and I'm 30 days late, no 60 days. Their response was they couldn't discuss with me because of the bankruptcy. Once again, I tried to explain that I had nothing to do with that claim and I should be getting statements and a fair explanation as to why they keep screwing up my payment history. In any event, I made a payment of $758.00 to be up to date on my account.

On the morning of 3/19 my Jeep was repossessed. When I called Chrysler they told me that the representative forgot to cancel the order and that I was indeed up to date on my account. But, I need to call their redemption center. I call them, they than tell me that I owe what is left on the loan? When I question that and prove that I made payments the prior day they than tell me that they need to review the account with a manager and someone will get back to me within an hour. Never did. Called three more times from 8am - 1pm. Kept telling me that they couldn't give me any information on what was being decided. Finally called again and they told me they reviewed the account and that even though I made the payment on 3/18, I still owed March's payment (which was only 2 days late at this point). So much inconsistency it's mind blowing.

They than proceeded to tell me that in order to get the car back I had to pay the repo fees + March payment + a copy of mine and my fathers proof of income + copy of the insurance policy with Chrysler as the Lien holder + 6 recommendation letters. I seriously blew up. I was willing to make an extra payment if that meant getting my car back (even though my bank statements show I'm up to date). But I will NOT be bullied into providing paper work and extra fees just to delay their process and Win more money out of my pocket.

I have all of my statements printed, copies of cleared checks to prove I'm up to date. Additionally, I have an appointment to see a lawyer on Monday night. I much rather pay the lawyer fees and get the car back than pay Chrysler anymore money that is not owed to them at this time. They want to fight, I'm ready. I will go all the way to the Attorney Generals Office on this one. They had no reason to repo my car. They screwed up, the repo guy never got the canceled notice and now they want me to pay the damages. NOWAY.
     
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Brakes
Posted by Big dad on 01/11/2010
I have a 2008 dodge charger with annoying brake squeal. I bought the car new about 6 months ago. First trip to the dealer they sanded the rotors, noise stopped for a few days. Second trip dealer said nothing was wrong with the brakes. Called Chrysler they said take it to another dealer(that dealer was not a corperate dealer) but I would have to pay to have the brakes replaced since the car has over 12,000 miles. Chrysler customer service was rude and not at all helpful. This is my first Chrysler product and is sure to be my last.
     
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Posted by Anonymous on 2010-01-11:
Brake squeeling can be caused by a number of different things. Either the brakes are old and the low brake indicator is touching the rotor causing the squeel. Since you had someone look at it, it must not have been low brakes. New brakes can cause a squeeling as well. It will stop when the brakes get worn in a little. A lot of auto stores have a spray that helps stop that squeeling sound. Go to a automotove store and ask if they sell it.
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Dodge Durango 2004 Hemi
Posted by My3boys2009 on 12/10/2009
At 83000 mi. my 2004 Hemi Durango broke a vavle spring on the #1 cyl. This caused a bent vavle, bent pushrod, damaged the piston and valve guide. According to a local Dodge dealers service department this has been a common proble with this motor. They even have an upgrade kit to fix it. I have now been told the Head is a non-machinable part (read throwawy) and will cost an additional $2,000 on top of the $1,700 already quoted. Dodge will accept no responsibility even knowing that this problem is a persistent one. Those of us who purchased the first gen of Hemis are screwed. I will never purchase a Dodge or Chrysler product again. In the past I have been a loyal Dodge buyer, no longer. No wonder they are insolvent.

     
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Greedy son’s of a gun.
Posted by DarlaB on 07/02/2009
SHAWNEE MISSION, KANSAS -- Was given a payout quote on 6/29 and told I had 10 days at that quote. On 7/2, paid off loan well within the 10 days and guess what, they would not honor the quote! They charged more. For the employees at Chrysler I spoke with, who would not help or honor their quote, what goes around, comes around. What would they do if they lost their jobs???? After all, with the ecomony the way it is, it could happen: - )
     
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Posted by Anonymous on 2009-07-02:
If the quote was in writing then they have to honor it. If it was a verbal you're out of luck. Anything not written is worthless.

FYI: Daimler separated from Chrysler late April 2009.
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Heartless
Posted by Spaztik2 on 06/10/2009
After hearing from all the dealers you put out of business, I have to say, I WILL NEVER PROMOTE YOUR LINE OF VEHICLES, OR ANY PRODUCT TO DO WITH YOUR COMPANY OR ANY COMPANIES AFFILIATED WITH YOU!!!! The way you have handle your so called chap 11 is sad and heartless. You have left so many people without jobs and in some cases, people lost everything they spent there lives building. All for the better good... YA RIGHT!!! Where is this so called better good. First you take our money then you file bankruptcy, then when your taking more of our money after you reemerge!!! How dare you take tax payers money from those same people you left out in the cold with nothing!!!
     
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Posted by goduke on 2009-06-10:
So....what should they have done? Gone completely under and left everyone without a job?
Posted by Anonymous on 2009-06-10:
Hopefully that god awful PT Cruiser will be a thing of the past...
Posted by MRM on 2009-06-10:
I agree Steve, PT Cruiser looks horrible. It almost look like the Gremlin.
Posted by yoke on 2009-06-10:
I think what alot of people are upset about is the fact 6 months ago when they were begging for the money they used the threat that if we don't give the money jobs will be lost and plants will close. We give them the money and it still happened. Where did the money go that we gave them so it would not happen?
Posted by MRM on 2009-06-10:
The money went to the CEO as bonuses.
Posted by Slimjim on 2009-06-10:
They did what they had to do. It's like goduke said, either that or the company folds and EVERY dealer goes out, plus all the factory workers. Your rant failed to offer any alternatives.
Posted by yoke on 2009-06-10:
As American taxpayers we should have a right to know what they did with the money that they needed to stay afloat, since they did not stay afloat after getting the money. The banks had to do it, to bad the the car companies don't have to.
Posted by spaztik2 on 2009-06-10:
As specified before, its the way they handled it. 26 days to shut down a dealer is not enough time. I hate the fact that GM has to go thru it as well, but at least they are doing it right. They are giving there dealers time to unwind and get rid of inventory. Do any of you know how to get rid of over 300k in parts inventory or even more in new car inventory in 26 days. That is the biggest complaint the dealerships had. Having to close dealers is understandable, but how they did it is unacceptable.
If any of you worked for a chrysler dealer, I would love to here your input considering I'm sure you have more of an inside track to all of this.
Posted by madconsumer on 2009-06-10:
at least they weren't the local dealerships that were closed by the state because the owner imbezeled millions of dollars. they were closed in hours, and stuff sold off in weeks.
Posted by RestaurantGuy on 2009-06-11:
my brother works for a chrysler dealership in Dallas. There dealership knew 4 weeks before they told the general public what dealerships were being closed.
Posted by spaztik2 on 2009-06-11:
I work for a dealer here in California, and unfortunately we didn't know until the list went public. We received our notice fed ex later that same morning. I guess not every dealer was that lucky. I'm glad to hear at least some people new a little sooner then most.
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Rude And Inconsiderate
Posted by Nuffyus on 04/15/2009
We have been dealing with Chrysler Financial for some time now and due to our son-in-law being deployed for Iraq as of today and the death of our daughter we have been trying to move 3 young grandchildren into a 2 bedroom home with a total of 5 people and really no help what so ever. Things have been missed placed and sometimes behind but never skipped. They never want to work with you to make arrangements to get things straightened out or even make anything work until things settle down and return to normal. They don't care if you have follow your bank policy. It's pretty bad when they they don't care if a family of a person who is serving his or hers country and they say on their statement a worry free experience and personal attention, they just want their money and they will harass you 4 times a day and not work with you anyway shape or form. I have and will continue to tell anyone that is willing to listen that this is the last time I will ever deal with this outfit.

If I could find other financing I would but that's not an option right now and it will be the last time I do this with them. They are not here for us and never glad to help, just rude and nasty and inconsiderate.
     
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Posted by Anonymous on 2009-04-15:
Sounds like the OP has had more than enough on their plate. Unfortunately, it is 'just business' to Chrysler Financial. Their attitude is 'If you want sympathy, go to a religious cleric.' Deployed sons & deceased daughters mean nothing to them and they will pull the repo trigger as coldly as a mafia hit man.
Posted by jktshff1 on 2009-04-15:
I agree Doc, thanks to the op's family member serving abroad.
I used Chrysler Financial and was well pleased with the service.
As you said, it's just business. But you wonder, how many "tales" do the CS reps hear every day? Kinda like you getting emotional over a broke arm. Make sense?
Posted by Anonymous on 2009-04-15:
I understand 100%, jkt. I've heard every sob story ever written (some are quite good) from people wanting drugs (even antibiotics). I always tell myself "Remember, hypochondriacs sometimes DO get sick." Seems lenders could afford a bit of mercy if the borrower can document their assertions. Always saying 'no' just isn't right.
Posted by jktshff1 on 2009-04-15:
+1 yep, we've lost common sense
Posted by nuffyus on 2009-04-15:
i'm not looking for sympathy or anything of that nature, just a little breathing room and if they would all get on the same page,when you do get someone whois willing to work with you to get things straightened out,but when you lose one of two incomes because of what we are doing,granted i understand the fairy stories they may have heard and im sure they have been some whoppers but i can prove everything butjust listen and see what they can do and not get down right rude,nasty and totally inconsiderate. maybe talk to people like they have a brain and not mush holdin their ears apart.
Posted by Anonymous on 2009-04-15:
They don't care about you or your financial situation nuffyus, but remember, we must care about them and support the bailout they 'deserve' due to their own financial situation. pretty sick if you ask me.

Best wishes for you and your family, I hope everything works out and that your SIL comes home safely.

Posted by jktshff1 on 2009-04-16:
Sometimes a little venting helps also. Good luck
Posted by nuffyus on 2009-04-16:
all your comments are greatly appreciated,i just thought that if they print it on their statements that they should do as they say. ya it wouldnt take mauch to let a buget get reorginized ,a person doesnt ned to be harrased to the point they dont want to even answer the phone.
Posted by scouting22 on 2009-06-05:
I have recently paid off my car, I had 2 late payments in the 5 years. I paid two payments at a time the months folowing. Eventually I was able to pay a month ahead so this would not happen again, and through out I would pay a little here and there over. Because of those 2 late payments they extended my payoff by two months. At the end of the extended contract I was told I owed my regular car payment plus another 1500.00, and that would cover the 2 months I payed late. When I called I was told by a rude sob that he would mail me the print out and until then he would not discuss it with me because i would not understand it. at which point I could call and discuss it with him. I never recieved anything from him. My payment became due, and I had been working to improve my credit so I could not let it go into default, so I made the entire payment. My parents who have perfect credit and typically buy their cars with crysler will no longer be doing business with them because of the issues I encountered. By the way about two years ago I was thinking of going into a smaller car and yes after my late payments I was offered another loan through crysler. So these smart comments from apparently the same people who have given us hell during our loans are just as guilty of being dumb asses. But then all of us who have had to deal with them already knew that.
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Disposition Fee
Posted by Chryslerfinancialsucks on 03/26/2009
OMAHA, NEBRASKA -- My lease on my 2007 Jeep Grand Cherokee is coming to an end on April 2, 2009. I was planning on getting another Jeep, but Chrysler Financial stopped doing leases as of August 1, 2008. Since I only lease my cars, I decided to go with a Nissan instead.

I just made my last lease payment to Chrysler Financial to fulfill my contract. However, to my surprise, I found out that I still owe $425. I called Chrysler Financial to find out what this extra ‘fee’ was for. I was told that since I didn’t lease or buy another Chrysler, Jeep or Dodge, I had to pay a $425 disposition fee.

I stated that I knew nothing about this fee and asked why the dealership never informed me before I signed the contract. All they said was that they were sorry that no one told me but if they told everyone about the disposition fee, they wouldn’t sell any cars.

Then I was told that it was my fault for not reading the contract close enough. One guy I spoke with said, “You must not lease cars very often because every dealership/company has a disposition fee.” The Nissan that I just leased is my sixth car and I have NEVER heard of nor have I paid a disposition fee! (FYI: I called Nissan, Toyota and Honda and NONE of these companies have a disposition fee!)

In the end, I will have no choice but to pay the $425 disposition fee since it was stated in a binding contract, I signed it and I refuse to let it affect my credit. However, it is NOT going to stop me from running my mouth, letting everyone know about the shady business practice Chrysler Financial is conducting! I know I may only be one person, but word of mouth is powerful and I intend to inform as many people as I can so they don’t make the same mistake I did!

     
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Posted by Aerocave on 2009-03-27:
Wait a minute here...Many lease contracts DO have disposal fees...and yes, some do not (it depends on which manufacturer or bank does the lease), but if you are going to be upset with someone--be upset at the dealer in this case. This should have been disclosed to you--and I have to add that, you should have also read the contract. This truly isn't about "shady business practices"--It's written in black and white!
Posted by Rob on 2013-01-22:
Just broke a deal with Toyota when I noticed this fee was in the contract. No way I will pay them 350 dollars at the end of my lease plus other fees they charge.
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Let With An Unsafe Vehicle
Posted by 1pastor on 03/19/2009
I have a 2004 Pacifica that I cannot operate safely because the motor mounts are broken. I have not been able to locate motor mounts for this vehicle. The dealer where I bought this vehicle said that the parts have been on backorder since early December.
     
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False And Misleading Sales Practices
Posted by Flwrwmn on 03/11/2009
MIDWEST CITY, OKLAHOMA -- In August 2004 we went to David Stanley Dodge dealership in Midwest City, OK to purchase a new van. We found one we liked and began negotiations. After many back and forths over the payment we were told we were approved for a van and the payment would be $521. a month for 48 months. We had never bought a new car before so this sounded reasonable to us. We went into the financing office and began to sign papers. We were told that the paper we had sign out with the salesperson was preliminary and the papers we were to sign in the finance office was just a formally and contained the same thing as the paper we had signed in the salesman's office which said $521 a month for 48 months. We signed the papers one by one with each presented to us as a formality nothing to worry about. Forty eight months later when the van was paid off we found that there was something to worry about. We had signed a BALLOON note and we still owed $10,000. We didn't have $10,000 and the van was only worth $5500. So they took the van. Now we are out over $25,000 and no van to show for it. I

f I could find anyone else who was taken advantage of by David Stanley in this manner, I would join in a class action suit against them. I know there has to be others who were duped like this. Any takers?
     
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Posted by Soaring Consumer on 2009-03-11:
I don't know if you would have recourse because you signed the papers, but you should get a lawyer to see what can be done.
Posted by Anonymous on 2009-03-11:
OMG! How much was the purchase price on the van? What kind of interest were they charging. I'm sure the OP had to put in a down payment. Without the down payment, the purchase price of the van plus the interest came to over $35,000. I think the OP is hosed on this deal; unless they can prove the papers were changed or the note was signed under duress. Somehow, I get the feeling the $5500 van was eventually sold for close to $10,000 (by coincidence (?!) the value of the balloon). Nice profit (both ways) for the dealership.
Posted by Anonymous on 2009-03-11:
Wow!! I have to agree with Doc and SC's comments. This really stinks and you probably don't have any recourse but it wouldn't hurt to consult with someone on the odd chance that you might. Buying a car is a stressful experience whether it's your first or 10th, especially when they are breathing down your neck telling you things are just a formality and no need to read through each of the 27 documents you have to sign. Please come back and let us know if anything changes and good luck!
Posted by dottecom on 2009-03-12:
Did you ever hear of "Don't sign anything without reading it first"?????? Formality or not - read every word!
Posted by Aerocave on 2009-03-13:
Hold on Doc...A balloon works the same as a lease at the end...It does not go back to the dealership so they can "profit" as you incorrectly stated...it is turned in and the finance company disposes of it, profit or loss (in most cases they lose) In this case, the "balloon" or residual was $10k and the van was only worth $5500--The loss would be absorbed by the finance company (At least the customer had the option to walk away)...Balloon programs can certainly help out in terms of lowering the monthly payment, however as Dottecom said, "Don't sign anything without reading it first."
Posted by Anonymous on 2009-03-13:
Yikes! Yer right, Aerocave. The risk is absorbed by the finance outfit. Thanks! *flogging self with noodle*
Posted by Anonymous on 2009-03-13:
That's true Aero, but you can rest assured that a chunk of it gets kicked back to the dealer by the finance company, because that is in fact how it works.
Posted by Anonymous on 2009-03-13:
But 'kickbacks' never happen, do they? LOL
Posted by Anonymous on 2009-03-13:
There's some really good lessons to be learned here. First of all no where in the review is the purchase price mentioned or the interest rate. So for the sake of discussion lets assume a 7% interest rate with a 10K balloon and $521 payment then the purchase price calculates to $29,350. Same thing but with a non-balloon loan the payment would be $702.82. A diff of $181.13.

Total paid for the balloon loan -- (total payments) 25,041 + (balloon) 10,000 = 35,041.

Total paid if NON-balloon = (total payments) $33,735.

So basically this assumption has the OP paying $1,306 more in finance charge with the balloon note as opposed to a non-balloon note BUT on the other hand the OP's payment was $181.13 less a month. If the OP had invested the 181.13 (diff in payments) in an investment that returned 7% then at the end of the 48 months the OP would have an investment worth $10K (Don't you love math?).

Bored math geek stuff aside the complaint here shouldn't be about the financing. Balloon loans are a legit instrument. If the OP feels ripped off it is because of the negotiated purchase price of the vehicle.

On Soap Box. I'm a firm believer that the number one wealth killer of the working man is financed automobiles. The OP is gonna end up paying $35K for an asset worth 5,500 today. Not considering increased insurance and taxes but merely the purchase price + finance charge - present value this van became a $614 monthly transportation expense. That money is gone forever. So lets say you cut that $614 expense in half and invest/save that $307 at a 4% rate of return then at the end of 48 months you'd have $15,951.60. Cutting monthly expenses where ever you can is the easiest road to wealth. Okay, I'm just rambling.

Bottom line... Cars (for the most part) are an expense and not an investment. When buying a vehicle or anything else always separate the purchase price from the financing. They are two distinct entities.. And lastly... Never borrow money to buy a depreciating asset. NEVER... EVER.

Good luck!
Posted by Aerocave on 2009-03-13:
Ken...sorry...no, it doesn't work that way...not trying to be a know-it-all, but I've worked in the Auto Dealership for almost 20 years...I see our operating statement...I understand F&I reserve...and we don't get kickbacks from lease turn ins...and besides, with the amount of $$ many of these companies lose when a lease is turned in, there wouldn't be much to "kick back" on anyway--in fact, we owe them!

Crabman, you're analogy is "economically correct"...but not realistic. It never pays to purchase your "Balloon Amount" at the end--so your comparison of costs is accurate--if you keep the vehicle at the end...$181 a month is quite a savings--you said yourself "Cutting monthly expenses where ever you can is the easiest road to wealth."
If no one borrowed money for a depreciating asset like a car, one of the primary results would be price increases on used vehicles, because less customers could afford a new one (paying cash theory), meaning there would be less "good trades" and more "junk"--that people would be paying top dollar for because of the demand.

4% rate of return? Seems a little "high" to me in today's economy. And what about the $$ you socked in to that old car in repairs--where does that figure in? We've actually had people come in and buy cars lately expressing the reason "My money's not doing anything anyway, I might as well get a new car."--and thats a fact.
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