Paid off my truck with an insurance claim. I only owed $1200 and the over payment was in the amount of $5800.......... They cashed the check 11/10/10 and I was to have the over payment and title back in 21 days............ Its now 12/30/10 and Chrysler still has my $5800 and are unable to tell me when they will send it to me. I have been told 4 times someone will return my numerous phone calls. I have been told the check is in the mail 3 times and now they simply say they don't know when I will get my $5800 back. I have brought 3 vehicles from Chrysler over the years and I will NEVER USE THEM AGAIN! Companies like this need to go away and our government needs to let them SINK!1 Replies - Latest reply on 12/30/2010Add reply
Liars And Crooks
MILFORD PA -- I purchased a vehicle from another Chrysler dealership located in Levittown ny from a used sales person daniel. I live 2 hours from the dealer that I purchased the vehicle from so I took a whole day off ... read full review3 Replies - Latest reply on 12/29/2010
I have a 2002 liberty and 2002 tj worst vehicle I've ever owned from lifters to exhaust nothing but trouble. 1 Replies - Latest reply on 12/22/2010Add reply
My headache Chrysler-Dodge's Mistake
AUBURN HILLS, MICHIGAN -- Okay I recently fell into some money, and the first thing I wanted to do was buy a vehicle. I was already in love with Dodge so I chose them. I bought a 2005 Dodge Durango in 2008. It was the prettiest ... read full review2 Replies - Latest reply on 09/19/2010
DaimlerChrysler has an issue with these faulty vent doors. What really gets under my skin is they KNOW THIS!!. I currently own a 2005 Dodge Ram 2500 quad cab, have had the truck three months and now the a/c only cools on the driver side and warm air on the passenger side. I took it to the dealership and they said it would take EIGHT HOURS to Remove the entire dash to fix it, well to figure out which one is broken and replace it. Oh and it would be 650.00 - 700.00 for labor and plus the price of the door. What gets me is the dealership and I both know this is a common problem. I have owned two other Dodge trucks, 2004 bought new, 2006 used, and now a 2005 and all three have had one to break. The 2006 had two replaced while I owned it. I asked them if there was ever a recall and the dealership told me no because its not safety related. Personally I think thats BS.!! If its such a big issue and DaimlerChrysler knows it then they need to be the ones to fix it whether its under warranty or not. Its a design flaw, bein the dealership said in 2007 they redesigned them and currently they haven't had to many problems. So yeah I say its on them. Add reply
On March 15 2,010, I took our van in to replace what I thought to be a simple replacement of a cooling fan relay. A job I thought would be roughly 300.00 dollars. Once inside the shop, it was suggested ... read full review
Poor Payment Reconciliation
I agree, Chrysler Financial can't reconcile payments made by their customers. I leased a car in August of 2007 and my father co-signed with me. In July of 2009 he filed bankruptcy due to my mom being ... read full review
Purchased my 2005 Chrysler Town and Country minivan new in 2005, it has 51,500 miles on it. Started getting a noise which I believed was in the steering. The dealer is now repairing the vehicle at a cost of $1200 to replace the cylinder and reservoir with a possible additional charge of $500 if the pump is out. $1700 is a chunk of change to spend on a vehicle with only 51,500 miles on it. You can say what you want about the recalls announced by Toyota but my other cars have always been Toyotas and I never spend $1700 in repairs on all five of them combined. Never again will I purchase a Chrysler, Dodge, Ford or Chevy product, never. 1 Replies - Latest reply on 02/18/2010Add reply
I have a 2008 dodge charger with annoying brake squeal. I bought the car new about 6 months ago. First trip to the dealer they sanded the rotors, noise stopped for a few days. Second trip dealer said nothing was wrong with the brakes. Called Chrysler they said take it to another dealer(that dealer was not a corperate dealer) but I would have to pay to have the brakes replaced since the car has over 12,000 miles. Chrysler customer service was rude and not at all helpful. This is my first Chrysler product and is sure to be my last. 1 Replies - Latest reply on 01/11/2010Add reply
Poor Warranty Service
SAN JUAN -- On 11/11/05 I purchased a Grand Cherokee at Chrysler Dealer in Puerto Rico (PR). The vehicle comes with a 3 year/36M miles and I was given and extended guaranty up to 84 months/70M miles. During the 3/36 ... read full review
I have a 2007 Jeep Liberty w/ 35,000 miles on it. I am leasing it from Chrysler. As of Oct 2009, I have replaced 9 power window motors on all 4 windows (3 times on one window). Now Chrysler is telling me that I must pay to have to motors replaced. DO NOT BUY A VEHICLE FROM THIS COMPANY!!!! I will provide service order reference numbers along with service dates to one who is interested. 1 Replies - Latest reply on 10/13/2009Add reply
SHAWNEE MISSION, KANSAS -- Was given a payout quote on 6/29 and told I had 10 days at that quote. On 7/2, paid off loan well within the 10 days and guess what, they would not honor the quote! They charged more. For the employees at Chrysler I spoke with, who would not help or honor their quote, what goes around, comes around. What would they do if they lost their jobs???? After all, with the ecomony the way it is, it could happen: - ) 1 Replies - Latest reply on 07/02/2009Add reply
After hearing from all the dealers you put out of business, I have to say, I WILL NEVER PROMOTE YOUR LINE OF VEHICLES, OR ANY PRODUCT TO DO WITH YOUR COMPANY OR ANY COMPANIES AFFILIATED WITH YOU!!!! ... read full review11 Replies - Latest reply on 06/11/2009
I have a 2004 Pacifica that I cannot operate safely because the motor mounts are broken. I have not been able to locate motor mounts for this vehicle. The dealer where I bought this vehicle said that the parts have been on backorder since early December. Add reply
VISALIA, CALIFORNIA -- We began having an electronic problem about six months ago with our 2006 Chrysler Town and Country. At the time it was 2 1/2 yrs old. For all these six months it has been in the shop 7 times, the Chrysler Dealership where we bought it has said they cannot fix it. They, themselves manufactured the car. This same dealership, wants to wash their hands of the whole thing. We feel that a Van only 3 yrs old, to have a major problem like this is devastating. This is a new car, we should get many more years out of this van! This is such an unbelievable thing!
2 Replies - Latest reply on 02/07/2009Add reply
This is exactly why Chrysler needs a bail-out! But do they stand by their products? No they don't. Beware of buying from Chrysler.
PATERSON, NEW JERSEY -- In October of 2008 after not having had a job for 3 months I fell behind on my lease payment. Immediately after the grace period I would receive calls from collectors sometimes 5 times a week. After I explained my situation to the first two callers and that I would be able to catch up with my payments by the due date next month I was still urged to make a payment per telephone.
2 Replies - Latest reply on 12/22/2008Add reply
I would also constantly hear that this would ruin my credit rating. No kidding I did not know that. Anyway I was able to make my payments as I said in November. Now in December as always I am trying to make my payment online but for almost one week they are experiencing technical difficulties. The customer service assures me I can pay over the phone but it would cost $9.00 and I would concur a late fee of $25. It seems to me that this dysfunctional bunch is trying to save there lousy company with late fees.
Tomorrow would not be soon enough for this company to fail.
CLEVELAND, OHIO -- Chrysler Financial customer service dept is so rude and disrespectful they call you 5 times in a day and the way they talk to you is uncalled for because for me that is not going to help send a payment any quicker if I'm going through financial issues especially in this economy. The place I worked for shut down out of my control causing me to fall behind 2 payments. Instead of trying to help me with arrangements I was asked do I enjoy driving my car as if to say we are going to take your car instead of helping me with other options.
4 Replies - Latest reply on 12/12/2008Add reply
I can't believe these are the tactics used by Chrysler to collect because in the long run your hurting potential customers by doing so because I will never use Chrysler Financial for financing and will tell everyone I know not too because its not worth the aggravation.
I have a Dodge truck and Chrysler cannot give me accurate information on where I can get service done on it. They've repeatedly given me misinformation. Now they've moved corporate customer service to India. The Indians aren't any clearer on the matter than the Americans.
1 Replies - Latest reply on 09/07/2008Add reply
It just astounds me that Chrysler is so complacent about the matter. It's as though high school kids are running the company. I have this picture in my head of company executives taking refuge in Starbucks all day or playing video games from 9-5.
They sure don't seem to be taking care of business.
SAN RAFAEL, CALIFORNIA -- Within two days of purchase of a Jeep Overland Grand Cherokee 2007 (trade in with 2004) the old 5 star dealership, John Irish in San Rafael CA, who was in the middle of an ugly divorce, locked the doors. It took 6 months to get the registration sorted out, initially Chrysler Daimler were uninterested in any assistance. The problems continue, now calls are coming in saying that the warranty is going to expire on a vehicle that still doesn't have 20,000 miles on it. Beautiful vehicle but there has to be some support when things go wrong. Try calling them, no one is interested in any kind of assistance.
2 Replies - Latest reply on 09/16/2008Add reply
The next time we want to drop this kind of cash on a vehicle, don't think it will be anything associated with Chrysler, all they want is your money, we have choices. Shame though.
GRAND JUNCTION, COLORADO -- I am very unhappy with the service I received at the Grand Junction Chrysler dealer ship. My mounts broke on my engine the air conditioner quite working the Turbo was plugged. Tried to blame me. I am also over 70 and the service manager is a Jerk. I think it was because I had an extended warranty that the service manager didn't want to honor. Said I didn't keep my oil changed. Guess what I had all my records.
1 Replies - Latest reply on 08/07/2008Add reply
All of the month of July 08 I was in and out of the garage at Chrysler. I wouldn't by another Chrysler product.