DALLAS, TEXAS -- I enter Church's Chicken at the cross road at loop 12. I purchased two 2 piece orders of spicy chicken, with 2 biscuits and a medium drink. I paid for my order and left. As I drove off I bit into a chicken leg, and to my surprise it was bloody on the inside. I returned to the Church's and asked the lady for a refund on my purchase due to the chicken being undercooked. There was no manager in the store, the employer said "I cannot refund your money, my register will come up short."
I wrote on the back of my receipt my name and phone number and explained that the chicken was bloody and had the employer to sign the receipt. She told me the manager would be back, she had to call him. I returned at 4pm, she stated that another customer came in with a 10 piece and her chicken was bloody. She also told me that the manager came in and he said he would be back. It has been 2 days and the manager has not contacted me. I feel as though if they cannot cook the chicken properly, they should obtain better management. I still have not received my refund.
TRINITY, TEXAS -- My son has an opportunity but needs a legal document from the company that he is not working there anymore. The manager refuses to sign such government document and now my son may miss out on this benefit which would help him and his family. The human resources of the corporate office will fax to the institution but can't get to it to the end of the week, but the problem is it is needed much sooner like yesterday instead of tomorrow.
The woman at the center did not realize that he needed this till today but since there is a deadline there is not much more she can do and the manager refuses to sign and the managers headquarters says they can't get to it till the end of the week. What problems is there in a manager signing that an employee no longer works there. This is not for unemployment benefits, this is a document that has no ramifications for the business, but would open up a opportunity for my son which now he will probably not be able to receive. Signed just a sad mom.
Went to a restaurant in Anderson South Carolina called Church's Chicken on Shockley Ferry Road. When we walked in, we were left standing with another staffs back turned who never acknowledged us for about a good fifth-teen minutes. No-one would take our order and when they did we waited for another thirty minutes before we got two sandwiches and a two piece meal. The shift manager waited on us didn't offer us anything for our wait or say she was sorry. She just gave us our food like nothing was wrong. One staff stood there and ate food. The appearance of the place was nasty and the grease the food was cooked in hadn't been changed.
On Sunday July 10, 2011 I pulled in the Church's Chicken drive through. After being in line for about 5 minutes, the car in front of me pulled off. Next, I continued to wait for approximately another 5-8 minutes when I was then asked to come inside. Upon entering, I was asked if I had placed my order and I then stated that I had been in line in the drive through. All I got was a quick "sorry for the wait." There was a mix up on getting a larger size and pricing. My strawberry lemonade drink had not 1 drop of ice in it, and there was a mix up on the size of the large.
The cashier stated that she had been out for 2 weeks and had just come back and was new to the new sizing. There was no customer service, or courtesy offered for all of the inconsistencies and inconveniences. I have never been so shocked as well as ill treated. I frequent the chain at least 1-2 times weekly. The store located in Greensboro, NC on Randleman Rd. is great and this store definitely needs to take some lessons from them.
JONESBORO, GEORGIA -- I was in line in the lobby. It was a long line and it was only one person on front counter. It's my neighborhood store so I know who the manager is. She is always outside smoking. The line was long because the cook wasn't told to drop any more chicken because the store manager was outside. Then as I'm in line, she comes in yelling cause there wasn't any chicken and people had to wait for it to be cooked.
So that tells you about how long store manager was outside then when she comes in, I never saw her wash her hands. She constantly coughs and don't even cover her mouth. I guess she feels she don't have to because she is the store manager. While you're in line for so long, you tend to notice things that you wouldn't normally notice.
MOULTRIE, GEORGIA -- First, let me say I prefer Churches Chicken even though we have other chicken businesses to choose from. This morning I waited until 10:06 to go through the drive-in. As I was sitting waiting on someone to take my order, an employee got out of her car and walked in front of my car giving me a not so welcoming look.
She went in the front door and got on the microphone telling me it would be another 10 minutes before they would open. I said I thought they opened at 10 and she said they did but they had to wait for things to "warm up" whatever that means. This is the second time they were late opening. I think someone needs to check into this before more customers decide to use another chicken business.
INDIANAPOLIS, INDIANA -- On December 26, 2010 I went to location in Indianapolis Lafayette Rd. I went through the Drive Thru. I placed my order a 2 PC white all breast meal with mashed potatoes and gravy and coleslaw. When I got to the window something told me to check your order so I did. My coleslaw wasn't there. The gentle man told me that the 2PC meal doesn't come with 2 side orders. Which I already knew it only came with 1 side order. But I stated I wanted coleslaw as well.
Instead of listening to your customer don't assume I wouldn't pay for an additional side order. I just requested my money back because I really wasn't feeling like that. Good customer service is so hard to find at this location. I would never go to this location again. The manager on duty never asked what was wrong. No nothing. So now I'm going to call this location manager to see what resolution they will give me.
DENVER, CO, COLORADO -- I dined in restaurant # 7082 5/7/10 at 13:23. I ordered 2 wings, okra a biscuit and water. I ate my first wing, even though I did not finish it. I then ate my second wing which was not cooked all the way. It was red and not done. I then proceeded to the front counter to tell the guy who took my order that it was not done and requested a chicken leg. The lady (manager Gabriela) asked in Spanish "por que", and my order taker responded in Spanish to her.
She then rolled her eyes and gave me a dirty look and mumbled under her breath, went to the fry area and told the fry person, in Spanish that I complained, all the while eating. I normally do not dine in but I will not be going back to this location as I do not live or work in the area. I was there doing work for school. Your workers need to be aware that others races may know the language, as I do because I work in a restaurant myself and have acquired some languages outside of my own. Plus I could have been your secret shop. Thank you. Sincerely.
AKRON, OHIO -- My son and I went to Church's Chicken, 1211 S. Main Street, in Akron, Ohio, 4/25/08 around 9:00 p.m. There were 4 cars ahead of me when we pulled up to the drive thru. When we finally got to order our food, I was asked to wait a minute. That minute turned into twenty minutes. After ordering, I pulled up to the window and had to wait thirty-five more minutes before I received my order. Which was a hour later. Not to mention any names, but the overseer on the job was very rude, nasty, loud speaking to customers and was frowning when she took another order.
How can these people be reprimanded if you can not mention any names? I would go to Church's often because I do like their chicken, but if they keep people like that to be over their establishments their reviews isn't going to get any better and for sure, it will hurt the business! Thanking you in advance for your time and hope that you will take this complaint under consideration.
CASA GRANDE, ARIZONA -- We ate at the Church's Chicken in Casa Grande, AZ while our car was being worked on yesterday, and I feel that Church's has slid quite a way from what it once was, at least at this store. I had the butterfly shrimp basket, and my wife had the fish basket. The quality of the fish and shrimp were fantastic, Crystal stating the fish was better than LJS, our usual fish place. However, the store had a weary, rundown look to it. There used to be two registers at the counter, and one has been removed. Add to that the poorly designed floor plan, and you have chaos.
The drink fountain, condiments and straws, etc is in a poor place, and it gets to be a bind, with people getting their food, then having to go back and forth through the line of people waiting to be served. The food is very good, not changed much since my first taste of Church's many years ago. However, they need an efficiency expert to redo the floor plan of this store to eliminate the confusion and disorder. They could move a lot more customers than they do now.