KIRBY, TEXAS -- We went to get chicken for dinner and they had no chicken ready, they were out of chicken. The girl said they had to do the drive through first and my wait was 30 minutes. We went to another one on Rittiman Road in San Antonio, TX. The same thing happened - they were out of CHICKEN, we had to wait 15 minutes. I was very disappointed with Church's. That will be the last time will go there. Also they were out of sodas. Can you imagine that.
JACKSONVILLE, FLORIDA -- On 11/12/11 about the time of 445 pm in Jacksonville FL location East 21 street, my wife and I stop in for a snack. There was customers waiting for service, while the staff was discussing personal problems very loudly and joking not waiting on customer. We finally place our order with the only cashier that was nice. We were giving our order and left the store. Went home and found bad chicken in both orders. We feel that this is not the Church's we used to know. The chicken made my wife sick. Unhappy customers.
Went to a restaurant in Anderson South Carolina called Church's Chicken on Shockley Ferry Road. When we walked in, we were left standing with another staffs back turned who never acknowledged us for about a good fifth-teen minutes. No-one would take our order and when they did we waited for another thirty minutes before we got two sandwiches and a two piece meal. The shift manager waited on us didn't offer us anything for our wait or say she was sorry. She just gave us our food like nothing was wrong. One staff stood there and ate food. The appearance of the place was nasty and the grease the food was cooked in hadn't been changed.
On Sunday July 10, 2011 I pulled in the Church's Chicken drive through. After being in line for about 5 minutes, the car in front of me pulled off. Next, I continued to wait for approximately another 5-8 minutes when I was then asked to come inside. Upon entering, I was asked if I had placed my order and I then stated that I had been in line in the drive through. All I got was a quick "sorry for the wait." There was a mix up on getting a larger size and pricing. My strawberry lemonade drink had not 1 drop of ice in it, and there was a mix up on the size of the large.
The cashier stated that she had been out for 2 weeks and had just come back and was new to the new sizing. There was no customer service, or courtesy offered for all of the inconsistencies and inconveniences. I have never been so shocked as well as ill treated. I frequent the chain at least 1-2 times weekly. The store located in Greensboro, NC on Randleman Rd. is great and this store definitely needs to take some lessons from them.
JONESBORO, GEORGIA -- I was in line in the lobby. It was a long line and it was only one person on front counter its my neighborhood store so I know who the manager is. She is always outside smoking. the line was long because the cook wasn't told to drop any more chiken because the store manager was outside. then as I'm in line. she comes in yelling cause their wasn't any chicken and people had to wait for it to be cooked so that tells you about how long store manager was outside then when she comes in I never saw her wash her hands then she constantly coughs and don't even cover her mouth I guess she feels she don't have to because she is the store manager while your in line for so long you tend to notice things that you wouldn't normally notice
MOULTRIE, GEORGIA -- First let me say I prefer Churches Chicken, even though we have other chicken businesses to choose from. This morning I waited until 10:06 to
go through the drive-in. As I was sitting waiting on someone to take my order, an employee got out of her car and walked in front of my car, giving me a not so welcoming look. She went in the front door and got on the microphone telling me it would be another 10 minutes before they would open. I said I thought they opened at 10 and she said they did, but they had to wait for things to "warm up"; whatever that means. This is the second time they were late opening.
I think someone needs to check into this before more customers decide to use another chicken business.
INDIANAPOLIS, INDIANA -- On December 26, 2010 I went to location In Indianapolis Lafayette Rd.
I went through the Drive Thur. I placed my order a 2 PC white all breast meal with mashed potatoes and gravy and cole slaw. When I got to the window something told me to check your order so I did. My cole slaw wasn't there the gentle man told me that the 2PC meal doesn't come with 2 side orders. Which I already knew it only came with 1 side order. But I stated I wanted Cole slaw as well. Instead of listening to your customer don't assume I wouldn't pay for an additional side order. I just requested my money back because I really wasn't feeling like that. Good customer service is so hard to find at this location. I would never go to this location again. The manager on duty never asked what was wrong no nothing. So now I'm going to call this location manager to see what resolution they will give me.
DENVER, CO, COLORADO -- I dined in restaurant # 7082 5/7/10 at 13:23. I ordered 2 wings, okra a biscuit and water. I ate my first wing, even though I did not finish it. I then ate my second wing which was not cooked all the way, it was red and not done. I then proceeded to the front counter to tell the guy who took my order that it was not done and requested a chicken leg. The lady(manager Gabriela) asked in Spanish "porque", and my order taker responded in Spanish to her. She then rolled her eyes and gave me a dirty look and mumbled under her breath, went to the fry area and told the fry person, in Spanish that I complained, all the while eating. I normally do not dine in but I will not be going back to this location as I do not live or work in the area, I was there doing work for school. Your workers need to be aware that others races may know the language, as I do because I work in a restaurant myself and have acquired some languages outside of my own. Plus I could have been your secret shop.
ORANGE, TEXAS -- This afternoon my husband stopped at Church's Fried Chicken to order some chicken for supper. He doesn't like to go to Church's but that is the only fried chicken restaurant in our small town. He was treated so badly as usual. The employees have this don't care attitude. Others that have gone there have reported to us the same thing, saying that they (the employees) just don't care if you order or not, or if you get what you ordered. Church's won't be getting any more of our business. We will look for a grocery store that sells fried chicken, and the employees are very friendly.
Also the chicken is fried just a bit too long, it is not a golden brown, but a bit dark.