CIGNA Corporation Short Term Disability Consumer Reviews - Page 2

BLOOMFIELD, CONNECTICUT -- For the last 3 months I have been battling this horrible company to approve my short term disability claim. I was taken out of work by my Dr. due to a back injury that is chronic in nature. I also am diagnosed with depression which can be very severe in episodes and very debilitating. On 8/21/13 I took this leave and since returned to work on 10/21 because my claims were denied. I had no other choice... go back to work or lose my home despite the circumstances. I was shuffled from person to person at Cigna and all they basically did was bury me in paperwork and never once did they actually speak to my Dr.

I appealed the decision only to find out today it had been denied as well. The company's motto is: "To help the people we serve improve their health, well-being and security." This couldn't be any further from the truth. I would advise anyone looking into this company for insurance to RUN away as fast as you can. Statistically speaking, Cigna denies 1/3 of their claims and seems to be more concerned about their bottom line than the individual. I filed a complaint with the Washington State Insurance Commissioner with the hopes of at least sending this organization a message.

For as much as we all pay for insurance in this country, it would be nice to know you can count on it when you need it. I'm just utterly disgusted by the way Cigna has treated me and others. I hope this company gets a big wake up call and finally realizes that it can't go on treating people like this.

DALLAS, TEXAS -- I am suffering from a major depressive disorder and Cigna is telling me that I'm okay and should be able to work. My doctor and therapists say I am unable to perform my job duties but Cigna's behavioral health reviewers are basing their decision on one person's notes that state I have no "cognitive deficits." The problem is my job requires me to function at a higher intellectual level that involves great focus and quick decision-making.

I am currently in an intensive outpatient program that requires me to spend 3 to 4 hours three days a week in therapy. I want to get better but I can't do it if I'm worried about paying my bills. There may be light at the end of the tunnel. I spoke with a supervisor who says she will talk with the therapist who reviewed my claim. It seems they didn't know I was in an IOP. All I can do is pray!

DALLAS, TEXAS -- I have never done anything like this, but I am angry and want people to know what CIGNA is doing. I know the lawsuits, court documents and horror stories found on the internet are not imaginary. As CIGNA has done with so many others, my short-term disability was denied for no good reason. I have the same story as everyone else does - PAPERWORK! I think if anyone mentions paperwork to me again, I will scream! I will not bore anyone the rest of the details, just go to complaint boards and websites and read what others have said.

I suggest that everyone who has been wronged by this company go to every media organization they can think of, the more complaints the better. You should also go to your State Insurance Commission. Last resort: I have been forced to hire an attorney. I am on the verge of losing my job & am in severe financial distress due to this company denying me. Furious in Indiana.

I pay weekly for a short term disability insurance with CIGNA which my company found but we as employee choose to partake or not; I do have a family and could not afford to go without a paycheck, so I thought partaking in this would be a good idea. Well, like others, I am experience the same unpleasant customer service with CIGNA and their so called "on-call nurses." I had surgery in December of 2010 that is keeping from going to work due to the severity of the work done. I have pins, wires, over 50 stitches, removal of bone and fusions of toes, non-weight bearing for over 4 weeks.

My physician signed me out with complete details for minimum of 8 weeks due to the nature of the surgery. Well CIGNA did not agree (with a specialist, mind you) and said that their "on-call nurses" do not feel I should be on disability, again forcing me to call my physician again and again so I can get a disability check that I actually paid into, mind you. I have been having to call weekly and if not, they close my claim even though my doctor's office has contacted CIGNA directly many times as well as providing paperwork to back up his opinion.

I feel like CIGNA is not providing the service they should be to their customers, feeling that this is harassing as well as disturbing to people that are fighting illness... I am actually getting very depressed over this and sick as feel like I have no control over this company's poor services??? Who can help us??? They are not providing people a service that we are PAYING FOR. How do they get away with this????

I have also encountered the problem with Cigna/Sedgwick plan admin. They seem to avoid paying any way they can and have unreasonable requirements. How can my doc give a back-to-work date when there are no standard treatments for my foraminal stenosis, osteophytosis, muscle spasms? There's no way anyone can know when I might get back to work! They then require confirmation of disability every month! They repeatedly request more info from doctors when everything on their forms has been provided.

Now they're telling me that my doctor's info does not meet their requirements for disability. It's ridiculous. My doctors don't even want to bother with the forms anymore or giving them any info. They also lied about sending or approving a payment delayed from last year on February 5th, payroll told me that they only got it March 6th. I'm planning on reporting to my company their underhanded tactics.