Cinco Ranch Dental

3 reviews & complaints.
Company Profile
Cinco Ranch Dental
2316 South Mason Road
Katy, TX 77450
281-693-6300 (ph)
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Horrible Customer Service and Overcharging Patients
By -

KATY, TEXAS -- My family chose Cinco Ranch Dental when we switched from a PPO to an HMO plan. They were in our dental network as a provider. On our first visit, both my husband and I were told that we needed more than just a cleaning, but a special treatment for cleaning plaque from inside our gums. I thought this was weird because, I've been seeing my PPO dentist for years and I have never heard them say that I needed more than regular cleaning. My husband asked if we could just receive a regular cleaning because our HMO paid for that, they refused to do it.
They insisted us getting a special cleaning that would have cost us each $200.00 out of pocket.

We told them we were going to get a second opinion and they became so rude to us. The woman who handles the treatment plans sighed and became very argumentative towards us. The lady literally told me, "well, then sign here so you can't come back and sue us when your teeth fall out". I could not believe what I was hearing. I was so upset. AND, when it was time to make our office copay, that was supposed to be $5.00 each, they charged us $46.00. When we contacted them about the charge, they said they would call us back and never did. I do not recommend this office to anyone and think that their practice should be investigated for invalid claims and/or procedures.

Poor Customer Service
By -

KATY, TEXAS -- Like many dental patients I chose Cinco Ranch Dental because it was on my insurance and it was close to my home. My first visit experience was for my two children. We had already chosen Cinco Ranch Dental before we received a free "Welcome to the neighborhood" coupon for a cleaning for me and my husband. I called to make an appointment. Our appt was for Dec 13th at 9:30. ** called to confirm our appt. two days before, on the 11th. At that time I told her my husband was sick and when should I call to cancel the appt. for him if he was still sick. ** told me I could call the next afternoon--the afternoon before the scheduled appt.

Well, it turns out that my husband was still sick and I called Tuesday afternoon to cancel just his appt. The person who answered the phone was extremely rude and said, "You are just now calling us?" "We blocked out an hour and a half for y'all." I told her that I was sorry but ** said that I could call as late as the afternoon before to cancel his appt. I told her that I couldn't help that my husband was still sick but I was just doing what ** told me to do the day before. I could have not called and just showed up without him. There was a moment of silence and another sigh.

She was very put out and rude and asked me, "Well when are you planning on coming in?" I told her that my appt. was for 9:30 a.m. and that's when I planned on coming in. She again gave a heavy sigh said okay. When I hung up the phone I was very upset that I was treated in this manner. I called that evening and decided to cancel mine and my husband's appt. I have several choices for a dentist and I was excited that Cinco Ranch Dental was so close to my home.

I often wonder if the Dentist himself even knows that this kind of conduct goes on at the front office. I for one have told several people not to consider this dentist. I for sure will never go back and plan on sending a certified letter to the dentist himself.

Horrible Dental Work
By -

KATY, TEXAS -- I was looking for a dependable dentist close to home because I needed extensive maintenance work done on my teeth, and as I soon found out Cinco Ranch Dental is not it. After reviewing a number of dentists via my insurance company's website I decided to go to Cinco Ranch Dental, and I am very unhappy that I did.

The first couple visits were fine and everyone was nice until I spotted some work that I was not happy with. Instead of correcting obvious errors they became defensive, rude and unprofessional. In the end they refused to even entertain the thought of, or even speak about correcting the work. A lot of people in the health care industry probably have people's best interest in mind, but Cinco Ranch Dental is not one.

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