Horrible Customer Service and Overcharging Patients
KATY, TEXAS -- My family chose Cinco Ranch Dental when we switched from a PPO to an HMO plan. They were in our dental network as a provider. On our first visit, both my husband and I were told that we needed more than just a cleaning, but a special treatment for cleaning plaque from inside our gums. I thought this was weird because, I've been seeing my PPO dentist for years and I have never heard them say that I needed more than regular cleaning. My husband asked if we could just receive a regular cleaning because our HMO paid for that, they refused to do it. They insisted us getting a special cleaning that would have cost us each $200.00 out of pocket. We told them we were going to get a second opinion and they became so rude to us. The woman who handles the treatment plans sighed and became very argumentative towards us. The lady literally told me, "well, then sign here so you can't come back and sue us when your teeth fall out".
I could not believe what I was hearing. I was so upset. AND, when it was time to make our office copay, that was supposed to be $5.00 each, they charged us $46.00. When we contacted them about the charge, they said they would call us back and never did.
I do not recommend this office to anyone and think that their practice should be investigated for invalid claims and/or procedures.