Cinemark Theater

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Cinemark Theater - Very Bad Service
Posted by on
HARKER HEIGHTS, TEXAS -- Here is a copy of the email I sent to Cinemark from their website:

I wish to pass on an unpleasant experience that my wife and I encountered at your Harker Heights, Texas theater. This evening (May 14), we arrived at 7:10 and bought tickets for the 7:30PM showing of Star Trek. We stopped at the snack bar and did not see anyone there on duty. I looked around and finally a lady walked out of a room with stuff needed for the coffee machine. She said she would be with us in a moment. In the meantime, another lady with the same uniform appeared, walked past her, and saw someone (obviously a friend) she knew. This other lady was wearing a concession uniform, but a little different. They both hugged and started chatting while my wife and I still waited. After a few minutes, the friend left and the lady approached us and asked if she could help us. The first lady was still working on the coffee machine. Wow. Please pass on my apologies to her for interrupting her personal conversation just because we wanted ice cream. To a different subject...the movie was scheduled to begin at 7:30PM, but we had to endure a Sprite commercial and a number of previews of movies I have no interest in seeing. This lasted for over 15 minutes. Please be very clear that as a result of the foregoing, I will NEVER step foot in your theater. The Hollywood theater in Killeen is where we will attend in the future. While I suppose I will still have to watch a few previews, at least we won't be treated like dirt by your concession people.
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Anonymous on 05/14/2009:
"To a different subject...the movie was scheduled to begin at 7:30PM, but we had to endure a Sprite commercial and a number of previews of movies I have no interest in seeing. This lasted for over 15 minutes."

How often do you go to the movies? You're going to see those previews before EVERY featured presentation.
Marine 63 on 05/14/2009:
There is a better way to handle this...JUST DON"T GO TO THE MOVIES ANYMORE.
Anonymous on 05/15/2009:
I enjoy movies that begin with two women hugging. :)
Marine 63 on 05/15/2009:
Anonymous on 05/15/2009:
Sneak in your own snack like I do
Anonymous on 05/15/2009:
I don't think C2O will make it into the movie. He'll be at the snackbar watching the two women. >:-) Wonder what they do during intermission?
Marine 63 on 05/15/2009:
I'll join C2O at the snack bar :) but then again if there's a pole there we might just be at the wrong snack bar...LOL
Principissa on 05/15/2009:
This is why I don't bother going to the movies.
1. babysitters are expensive and usually bother us at least 5 times while we're out.

2. I can't show up in my pj's and sprawl out on their uncomfortable chairs.

3. My reclining sofa is way more comfortable and I don't have to wonder what that sticky substance on my butt is.

4. I can use the 40.00 bucks I'd spend on theater tickets to buy a case of beer, box of microwave popcorn and rental movie.

5. When annoying cell phone guy starts talking during the movie, I can pause it!

Alain on 05/15/2009:
Principissa has just reminded me I need to choose a new DVD for tonight, restock the popcorn, and fluff the pillows on the couch!
BokiBean on 05/15/2009:
6. You can pause during bathroom breaks

BUT, there's no substitute for movie theatre popcorn when it is good. When it is bad, its pretty awful.
Principissa on 05/15/2009:
I do like theater popcorn. I've actually bought a small bag of it and ate it walking around the mall. But only when it's fresh. When it's stale it's nasty.
Anonymous on 05/15/2009:
Years ago I had a friend who worked in a theater. He gave me a carton (it looked like a quart of milk) of popcorn flavoring. You put about a half teaspoon in the oil when you made PC, and it came out *exactly* like movie theater popcorn. It lasted for a long but eventually ran out. I would love to find more of it someplace.
BokiBean on 05/15/2009:
Ooo! That's a nice friend. You know there's got to be a product you can buy somewhere, but weeding out all the ones that DON'T work would be a pain. I'd love to know the name of that..

They make some pretty good microwaved popcorn (I had some black jewel pop corn recently and it was great), but there is no substitute for that movie theatre flavor.
Dr. Z, Ph.D. on 01/06/2012:
Plano, Texas based Cinemark makes customers weight in line for as much as an hour just to be seated.

Most locations I have been to do not have seats in the foyer.

Seniors and those with medical problems are expected to stand in line indefinitely.
Starlord on 01/06/2012:
I agree with Princi (whom I haven't seen in a while) and we have the total solution. We got a Presto Stirring Popper, and use LouAna Popcorn Oil (comes in sticks like butter) and popcorn and nut salt. Tastes just like movie theatre corn and is not microwaved. Movie night to us means big savings and a lot more comfort.
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Poor non-popped popcorn,90% kernels
Posted by on
HWY 121, ALLEN, TEXAS -- My son, a friend and myself went to the CineMark Theater on Hwy 121, Allen, TX on Saturday, July 28th. We went to the 4:20 showing of Live Free Die Hard. We purchased popcorn and large drinks. The first few bites on top were popped. The rest of the bag was just unpopped kernels. I was so disappointed. Anyone - even the young man who bagged it - should know you do not serve the unpopped kernels in the bottom of the popper to anyone. My friends was the same way. No excuse for him.

There are to many people who need and want to work who would know when you pop fresh popcorn!

Thank you,

McKinney, TX
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*Brenda* on 08/08/2007:
Somehow I find it hard to believe they gave you a bag with 90% of unpopped kernels.....
shawnp80 on 08/08/2007:
Did you complain to "young man" who bagged it? He probably would have given you another bag. Instead you walk out don't say anything and come here to complain.
trumania on 08/08/2007:
I agree with *Brenda.
Starlord on 08/09/2007:
I find this quite interesting, and will have to do some more research. It is common knowledge that theaters do not pop their own corn anymore, and haven't in years. It is cheaper to buy pre-popped popcorn, minus 'old maids.'
They buy the 'butter' flavoring to pour over the corn, and cardboard tubs to put it in. A heater completes the popcorn vending section. Do you know the biggest expense of corn in a theater now? The tub, which costs the theater twenty-five cents apiece. The theater would not even have unpopped corn. On the off chance your theater is one of those weird mavericks that decided to buck the trend and lose money by popping their own, go back to the theater and talk to the manager. You do not mention having done so in your post. Did you? Or did you just sit there like a bump on a log, and figure you wouldn't make waves?
ZooVet726 on 08/09/2007:
Oh, really, starlord? The AMC theatre here pops their own popcorn as do all the AMC theatres on this side of town and the one in Tallahassee. I've never seen prepopped corn, so I have no idea where you are getting your information from. Go smoke another one bro...
jktshff1 on 08/09/2007:
Musta been the last of the popcorn before they shut down
heaven17 on 08/09/2007:
90% unpopped kernels?
I'll bet you're the same kind of person who, after waiting in line for two minutes, claims that you've been there for an hour.
Anonymous on 08/09/2007:
The theater's in my town also pop their own corn. It might explain why a tub of popcorn now costs more than the price of admission though.
rnick821 on 08/09/2007:
Most theaters that I go to in Kansas City pop their own popcorn, but I notice that once in a while they don't...especially the smaller ones.

Just the whole difference in weight between unpopped kernels and popped corn would tell me that there is something wrong with this complaint. Even a full bag of unpopped corn wouldn't fill a large popcorn bag at a movie theater, and a full bag is 32 ounces (I.e. two pounds). I would guess that it would take at least two full bags to fill a large bag...thus almost 4 pounds of unpopped kernels. One would think that when the concession stand worker handed you your 4 pound tub, a few lights would go off in your brain and you would ask why it is so heavy.

Anonymous on 08/09/2007:
Leigh, you would have benn better served had you given us a review on the MOVIE not a bogus popcorn beef.
doescustomerserviceexist? on 08/10/2007:
I'm sorry, but when it comes to food, if you don't inquire about it or give them a chance to make it right then your sol. Nobody to really feel bad for you.
And for the 90%, uh OK, did you not notice somthing was wrong when a light and fluffy popcorn bag now weighs more than 5 lbs?
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