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Cingular Wireless Consumer Reviews - Page 4

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Roadside
By -

SOUTHFIELD, MICHIGAN -- I have Cingular Roadside Service. On Dec 28, 2006, I had a flat in Southfield, MI and contacted my Cingular Roadside Service to come change my flat. Cingular sent a company called Rapid Response Towing (RRT). When RRT came, they called me on my cell because I told them I would be in the restaurant that my car was parked in front of. I came out, opened my trunk and gave RRT my spare, the flat was on the right passenger. I told RRT that had to go pay my bill, and I would be right back. I told RRT that I would leave the door unlocked for him to pop the trunk to put the rim & cap in, so he wouldn't put that dirty wheel in my car.

When I came back he was finished changing the tire and writing the receipt for me to sign on the driver's side of the car. I signed it and we parted. It was too late to get my tire fixed that day, but the next day when I went to go get another tire, I discovered the wheel wasn't in my car. I called Cingular Roadside and they told me to RRT because they had been dealing with them for a while and they were sure they would want to make it right. I called, and long story short, they are very uncooperative and refusing to return my calls or replace my rim and cap. I don't even know if Cingular has bothered to check this company out!

When I did talk with Stephanie who said she would replace the tire and never called me back, she mentioned that the business was operated out of her home. Is it legitimate? Does Cingular even care? I called Cingular again & they refuse to assist, they say it is between me and Rapid Response Towing that they sent out even though I am contracted with CINGULAR to send out REPUTABLE roadside services.

I went back to the site where the tire was changed, and a security guard who works in the area said he saw the rim there all of the day Before, and someone in a truck had just picked it up a few hours before I came. It has been over 3 weeks, and I am still driving on my donut tire.

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Cingular's "To Go" Phone Service WENT
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SCRANTON, PENNSYLVANIA -- I purchased a "TO GO" phone service plan with Cingular Wireless. I used it a lot and liked it so I changed my plan in the middle of the month to a higher usage plan. Everything was fine until the due date for my payment. They deducted the money out of my account for the higher usage plan, however, I did not have any service. They had my money, but I could not use my phone. With 2 brain tumors, having just lost my dad - he had passed away, and having been burned out of my home recently, I needed the phone and service.

I called their customer service line. My first call was for 20 minutes or so on hold only to be told by their customer service agent that I could not be helped. The customer service agent transferred me to another number-25 to 30 more minutes, more awful music, and again, no help. I call back again and for over 30 minutes I am on the phone. I do have a witness who will vouch for me on this as she was present with me when I was trying to get this matter resolved. Now I am mad. The agent tells me that I need to be transferred back to the previous line - where I was told I could not get help - to get the solution for my problem.

I started to hollar do not transfer me and I was on hold again. I went to where I bought the plan and the manager of the store tried calling. She was on hold for over 15 minutes to be told that they could not help her. The next day I contacted the CFO's office, spoke with someone, faxed my information and informed them of what I would do if this problem was not corrected. A Vice President in Valley Forge PA finally called me, spoke with me, and then called their number to get the matter resolved. She was on hold for over 15 minutes, was told that they could not help her at which time she informed them she was a VP of the company.

She had to put my phone service on her credit card to get me service which she did. She called me back, gave me the direct number to their expediting service and I spoke with someone there. They were receiving over 3000 calls a day I was told with customer service related problems and issues. I finally got the matter resolved and my service restored in my name on my card. The problem was the "technology" I was told. My son recently purchased the "TO GO" plan and he had similar problems with the service and dropped it as well. I did get the matter resolved to my satisfaction, however, I had to go to the CFO's office to get it done.

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Dropped Calls/Crossed Lines/Late Voice Mail Mess./Billing etc.
By -

SAN DIEGO, CALIFORNIA -- I've had Sprint, Virgin Mobile & currently with Cingular. Both Sprint & Cingular a waste of money. I had no problems with Virgin Mobile. I, too, have MANY complaints with Cingular, and I find their business practices repulsive and as a consumer, it's just plain BAD business. Did any of you bother to read the Cingular Wireless Corporate Statement? YOU tell people to read the fine print, well why not read the company's posted Values This HAS NOT BEEN MY EXPERIENCE!

For months, I've been dealing with several dropped calls a week, crossed lines (I'd be on the phone & in middle of a conversation- an Indian person will be heard talking), and most all my voice messages dates back few months. I even had a very important message, only now I get the message! TWO months later! I have been to my local Cingular shop and confronted a sales person there about my problems and they simply played dumb. Left angry, went back the next day only to be told to call an 800 number and asked to switch blue & orange lines. There has been SOME improvement. But not much!

My husband and I share the family plan. $39.99 for one phone and $9.99 for the other. We don't download ringtones or games or graphics. We only call each other. We don't use the 411. Yet our phone bill comes out being $150 a month. We did our homework, asked several questions, yet that got us nowhere. I don't get it. Our contract ends shortly this year. I can not wait to break free. It's been nothing but problems, and a dent in our wallet! If anyone can tell us what to expect when the contract runs out. I would greatly appreciate it! In short. AVOID Cingular!

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Find a way out of your contract
By -

STERLING, VIRGINIA -- I was a Cingular customer for over 10 years -- largely because my phone usually died before the 2 year period ended, so I had to keep getting a new contract. Recently I learned two very expensive lessons about how Cingular manages their contracts. Several years ago, I added a second phone to the account. I learned when trying to cancel the account this year that early termination fee (of $150) is PER PHONE. Apparently each phone has its own contract, though I have never signed more than one piece of paper. I had a phone stolen from my car in December and found Cingular to be extremely unhelpful.

First, they told me that there was nothing they could do for me (I could have course buy a new phone, but to get a new phone number I'd have to get a new contract). Then they said that if I just cancelled the phone that had been stolen, I would have to pay the full (2 phone) monthly fee anyway and would have to pay the $150 early termination fee, for the phone that I NO LONGER HAD.

As I recently failed in my final attempt to have this resolved, I thought I would pass along the supervisor's statement to me. "With all due respect, that stolen phone was still under contract." Keep in mind that I had been a faithful customer for well over 10 years... When the phone was stolen, all I wanted them to do was convert it to single phone account without a fee, but that was not something they were willing to do. I was, and remain, very disappointed.

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Unbelievably Cheated AT&T Customer
By -

Cingular Wireless is a ruthless company with no concern for customers of the companies they plow over. Last month, my fiance and I moved to the other side of the state so she could go to grad school. When we arrived, we called up Cingular to see change our phone number to a local number for the area. Cingular informed that since we were AT&T customers, any changes that we made to our service, including changing our phone numbers would cancel all 'promotions' on our account.

They then proceeded to explain that that meant we would lose over half of our minutes, our night and weekend minutes, our second line, and our long distance, our mobile to mobile, and everything else. They then told us that we could "Upgrade" to their service to help with some of the features. Our AT&T plan had 1,200 minutes, free night and weekend min starting at 9 PM, free mobile to mobile, 2 lines and long distance. Their plan for 450 min per month with a second line, night and weekend min at 7pm, and the rest of the standard features was around $20 more than we were paying for our old plan!!!

My fiance works from home for an insurance agency where she must use her phone quite a bit and we do not have a landline phone, so 450 min was not going to work out. They also told us we would have to buy new phones for their plan and that we would have to go to an actual Cingular store to do this. The nearest Cingular store to us is an hour and a half drive away.

They told us that they could do this because changing the phone number changed our contract, which is a bunch of crap. Since we were on a 2-year contract and had only completed one year, we had to pay $175 per line to cancel. We tried to cancel on Aug. 9th but they told us that we would have to pay for the entire month of August because they won't prorate. Then they cut off service to my phone the next day.

If anyone else has had this happen to them, please post your story here. I am going to bring this incident to the attention of a local news organization to investigate if I can find others that this has happened to. If you have had a problem similar to this, please e-mail me at: **. This behavior should not be legal as I signed a contract for 2 years of my premium AT&T plan, not for Cingular's blackmail garbage.

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Over Charging
By -

LOS ANGELES, CALIFORNIA -- I've had Cingular since December 2001. Two years later, I decided to add my son to the family plan for $9.99 a month. Background- I'm not good about paying bills, so I have everything automatically deducted and no, I never pay attention.

My sons phone broke, so in March I went into a Cingular store and tried to buy a new one. Of course you can't get one because unless you sign for another 2 years, so you have to pay $200 for a $20 phone. (I didn't.) I mentioned that when I did my checkbook, my bill seemed awfully high. When the ridiculously incompetent high school girl looked at the computer, she said that from November 2003 and March 2004, I had been paying $49.99 a month instead of the CONTRACTED price of $9.99. She told me that she is only able to go back two months into the computer to refund money.

I called 611 from my phone. Same story. Sorry, they only go back two months. So even though they could see that I had been overcharged for over a year - there was nothing they could do. The girl had the unmitigated nerve to tell me that "I" should have checked my bill! Well she is right. I should have. But I didn't. So since I'm holding a SIGNED CONTRACT for $9.99 a month, I believe that will trump the fact that I didn't check my bill for mistakes. I don't believe there is a statute of limitations on how long a company can steal from you because you didn't catch them? I'm irate and I've been that way since March.

I immediately wrote a letter to them with copies of all my signed contracts and every bill. I've not heard back from them once. It's impossible to find the corporate headquarters. The dippy high school kids have no idea where the company they work for is located. I found it today. Now I'm going to send the same letter, but registered, to the corporate headquarters and if they don't respond I will gladly pay an attorney. It's gone beyond the point of the money and it's now a point of disrespect.

They ignore me; they can't answer questions; they have incompetent staff and how dare they try to turn this around and blame ME for not checking my bill. Especially when I'm paying and my son hasn't had a phone in a year! I hate Cingular!! I am on pins and needles waiting for this contract to end. I've already got my new phone and company lined up, but I have to wait the two months so that I can keep my same phone number and so that I don't have to pay their fee for leaving a month early. There can't be anyone worse than Cingular. It's impossible. They owe me money and they're going to pay.

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Cancelling Service Nightmare
By -

INDIANAPOLIS, INDIANA -- I was a former AT&T and customer. When they were taken over by Cingular, I went into a store to find out about adding my husband to Cingular and getting onto a family plan. I was informed that to do this, I would have to buy 2 new phones – that my current phone (which was only a little over a year old) could not be brought into the network. In addition, I would have to move to a much more expensive monthly plan than what I had with AT&T.

So I decided to keep my phone and my husband and I signed up for another phone with Verizon Wireless. This was fine until my husband dropped his AT&T phone and it would no longer work. We decided to cancel that phone and get us both onto the Verizon plan.

Over a month ago, I went into Verizon to do this. While at the store, I called Cingular and spoke with a woman who told me I would have to pay a termination fee because I had bought a new phone with AT&T and was under contract until March 2006. I was very upset by this because I never signed a contract with Cingular, so it was beyond me why I was considered under contract. But I told her to go ahead and cancel the service and I would pay the fee. Then the Verizon people tried to transfer my cell phone number from Cingular to Verizon. They could not find it in the system and said "that's because you had already cancelled it."

So, I have been waiting for a bill for the termination fee, but instead I received a bill for monthly service - $35. I called today to find out why I got this bill. The woman said my phone was still in service. I explained what happened and she did some research and came back with some completely incomprehensible excuse as to why my service had not been cancelled. She said it was my fault for not calling back to confirm my service was cancelled. How was I supposed to know that I had to call back?

The icing on the cake of this story is that the representative told me in addition to the $175 termination fee and the $35 monthly bill, that my service would not be cancelled for another few weeks and I would also be charged another $35 for the month of August. This is unbelievable to me - I will pay the money just to be rid of these slimeballs. Any suggestions of where to file complaints?

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Customer and Phone Service
By -

For starters I am an AT&T TDMA customer. A few years ago AT&T started switching to GMRS service, and do to the extra features it switched to it. The service was great until I moved away to go to college. I quickly found that the area I had moved to was not up to date. I had to switch back to TDMA and the problem was fixed; my phone worked great.

Fast forward to the purchase of AT&T by Cingular. They informed all of the customers that nothing would change. They lied. Soon my bill started saying Cingular instead of AT&T; then my phone displayed Cingular. This is when my service deteriorated. I can no longer carry on a conversation without my phone cutting out or dropping the call. I have called them several times and they informed me that nothing is wrong, but their "GSM" system is better. Meanwhile my phone cuts out in the middle of the conversations. How could nothing be wrong if I cannot use a phone that I am paying for?

I am not interested in signing any form of contract, so I bought a Cingular phone from a friend. I called Cingular and they told me all I needed to do was go to a dealer and get a SIM card and I wouldn't have to sign a contract because I already own my equipment. I drove fifteen miles and got the SIM card. It cost me $25 and is not refundable.

Thinking that this is finally the end of the story I called to switch my service over. The Cingular representative told me that Cingular's policy is that I would have to sign a one or two year contract. Does anyone see the problem with this? One day they tell me it will work, no contract, all I needed was a SIM card; now they tell me I have to sign a contract. To make matters worse, I am stuck with a $25 dollar SIM card that I cannot do anything with. I'm taking my number and switching to Verizon. AT&T should have never aligned its self with the devil.

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Fraud
By -

CEDAT HILL, MISSOURI -- Last Feb I wanted to give my wife a phone for Valentines Day. I already had an account with Cingular and asked the salesperson what they had. He stated that I could add her and get a free Motorola phone for $20.00 per month added to my current account. He said I would not see any change to my roll over minutes (700+) and when my next bill arrived they were gone!

When I called Customer Service they said I lost them because I changed plans and that person should not have told me they would not be lost. Have a nice day! I just saw my current bill in October and noticed that they were removed again and this time they said it was because my original start date wipes them out too.

So I lose them 2 times in 7 months and the Rep told me this time that I could cancel my account but have to pay $300.00. $150.00 per phone. When I commented that there was no options here but pay she said "that's correct" and I said "well I guess this is Lesson Learned." She said "that's correct."

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Cancelled contract on my credit report
By -

BEAUMONT, CALIFORNIA -- I accidentally stumbled upon this site as I was looking for a new cell phone provider. I am really shocked to hear that Cingular has had so many complaints yet they are still in business. I too was a very satisfied AT&T customer until I needed a new phone. The only way that I qualified for a new one was to switch my contract from AT&T to Cingular. Well if AT&T is this good the two of them together can only be better. (That's what I was thinking). I signed another two year contract only to break it after three months because of outrageous bills. My calls were constantly being dropped. The first two months my bill was adjusted accordingly.

The third month when I again called to complain I was told that there was no record of my previous sessions with their customer service representatives. EXCUSE ME... I had spent HOURS on the phone trying to get some satisfaction. On the third attempt I insisted on speaking with a supervisor. HE told me that it was my problem and that I would just have to pay the entire bill this time. I cancelled my contract but it now shows on my credit report. There must be a way to put them out of business. By the way I am now a very satisfied customer of T-Mobile.

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Cingular Wireless Rating:
65 reviews & complaints.
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Cingular Wireless
5565 Glenridge Connector
Atlanta, GA 30342
404-236-6000 (ph)
404-249-5599 (fax)
www.cingular.com
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