Really Bad Customer Service
MIDLAND, TEXAS -- On December 24th in the evening I went to Circuit City in Midland Texas to purchase a guitar hero for my son, I stood in line in the customer service aisle, there were only 3 people on line, 1 person for each cashier, I was standing behind a customer that was finishing. When the customer walked away, the cashier got on the phone and continued to talk on the phone, ignoring me, I was standing there until she finished talking, then to my surprise, she didn't even acknowledge me, finished the phone call and walked off. So I had to go stand behind another customer that was almost finished and when she finished, another lady walked in with a ticket, and to my surprise, the cashier turned around and asked her, can I help you, she totally ignored me and took the other lady and it was a pickup, so she went to the back, so I waited there until she came back, some more people came in, the other girl was already finished with the other customer, and she asked the people that were there after me, if anyone had helped them. The lady turned to me and told the cashier, I think she (which she was referring to me, was here before me. And I said thank you, I have been waiting here for a long time, and I don't know why you all keep ignoring me, all I want to do is pay for this guitar hero, and go home. The cashier never apologized, just took my money, and didn't even say thank you. I went out of there very upset. I work at a bank as teller, and I just vented out to all my co-workers about Circuit City and to customers, they all told me that's why I shop at Best Buy, they have the best customer service. Next time I am going to Best Buy, never again to Circuit City.
My mother had a bad experience there also she went to Circuit City in Midland Texas on December the 30th to purchase a Spanish CD, she asked the worker, and he said I don't speak Spanish, he referred her to someone else, he said, no we don't have it, my son was with her and he found it for her, and she presumed to speak to the manager about the rudeness, he just turned his head away and ignored her and walked away, those people do not deserve to work in a place like that, that deal with customers everyday.
If they close this Circuit City in midland, Texas, no one will miss it, we have Best Buy, with the best customer service.