BLOOMINGTON, ILLINOIS -- Circuit City advertised on 1/11/09 the Wii fit for sale. The store opens at 10 am and you can't speak to anyone until then because of the automated answering. I drove 45 miles to be at the store before ... read full review8 Replies - Latest reply on 01/12/2009
Really Bad Customer Service
MIDLAND, TEXAS -- On December 24th in the evening I went to Circuit City in Midland Texas to purchase a guitar hero for my son, I stood in line in the customer service aisle, there were only 3 people on line, 1 person ... read full review7 Replies - Latest reply on 01/04/2009
ROSEVILLE, MINNESOTA -- My son received 2 digital cameras for Christmas, We went to return one so we could get a camcorder instead, when we arrived at the local store the girl at the return counter asked us what was wrong with ... read full review8 Replies - Latest reply on 12/31/2008
I live in Louisville, KY and purchased a television set and a few other things from the Circuit City website a couple of days ago because of the big sales and promotions going on for the holidays. I ... read full review2 Replies - Latest reply on 12/31/2008
Rebate Woes-Buyer Beware
CEDAR HILL, TEXAS -- While Christmas shopping at Circuit City, I observed a display sign that stated Logitech Webcam Deluxe (normally $79.99) was on sale for $9.99 each. What a bargan!
I scooped up 3 for gifts and headed ... read full review8 Replies - Latest reply on 01/18/2009
Poor Customer Service
CARY, NORTH CAROLINA -- This past month my family bought a nice Flat screen TV from Circuit City from Cary, NC with them to install and calibrate it. The installation job was over a thousand dollars to be placed over the fireplace.
The ... read full review1 Replies - Latest reply on 12/23/2008
ELK GROVE, CALIFORNIA -- I purchased a TV for $279.99 on Dec.3, 2008 and used a coupon from them for $15.00 off. Today the price is $199.99 ($80.00 less). Because I used their coupon on the original purchase, they will only allow a credit of $65.00. My understanding of a price match guarantee is that I should be getting the difference of $80.00. If I went into the store today with my coupon my net price would be $184.99; however they will not allow the coupon to be carried forward.
3 Replies - Latest reply on 01/02/2009Add reply
I think the "price match" guarantee as written is misleading and should either be honored or re-written to clarify their "price match" guarantee.
Deception Of The Public
BURLESON, TEXAS -- Did everyone know or am I that naive to think that if a companies name is on a store then it should be that store. I found out totally the hard way just how bad Circuit City not only lies about it's ... read full review1 Replies - Latest reply on 12/10/2008
I purchased a laptop from CC on black Friday off of the CC web site. The price was $549 but you get free MS Office and a $50 mail in rebate. The shipping was also free. Good deal! not really. The computer arrived 4 days later without the rebate form. I called CC customer service number and the sales person said they had a mistake on their web site and that that rebate was not valid so they pulled the offer. This would be after they took my money. I spoke to the customer service manager and got no where. They said they would not honor it. I either keep the computer at the $549 or I could return it.
3 Replies - Latest reply on 12/03/2008Add reply
It's no wonder they are going out of business. Why do I have to pay for their mistake, the least they should have done was called or emailed me to see if I still wanted the computer.
WILMINGTON, NORTH CAROLINA -- I purchased 2 items from Circuit City on 11/5/08. I found lower prices on the same items at:
3 Replies - Latest reply on 12/02/2008Add reply
I asked for the price match guarantee on 11/28, 11/29 and 11/30/08. Denied all 3 times by the local store that is not closing and corporate. This is false advertising.
I asked what specific date I could come into the Wilmington, NC store to get the price match guarantee and they could not provide one to me. Circuit City SUCKS! I hope all the stores close for good.
CAPE CORAL, FLORIDA -- I purchased the system aftera salesman stated that the system priced $100.00 less at BJ's was a older one and didnot have the same specifications as theres' I found out the next day that it was the same ... read full review13 Replies - Latest reply on 12/10/2010
My payment date was suddenly changed making my payment two days late. I had automatically paid the same amount on the same date each month. Then they charged me a $35 late fee. 2 Replies - Latest reply on 12/03/2008Add reply
2 Issues With Circuit City
KNOXVILLE, TENNESSEE -- I bought a computer from them in 2008 and the thing was a complete piece of crap from the day I bought it ... I lost all info on my hard drive 6 times because of hard drive replacement and several other ... read full review3 Replies - Latest reply on 01/29/2009
PORT CHARLOTTE, FLORIDA -- Found a good deal on a plasma TV with X-box 360. Printed the e-mail @ called the store to verify the price @ if they had it in stock. The employee said "yes, But the x-box would have to be order". Went into the store when they open the next day @ was told "that they could not honor this price, due to a e-mail from corporate say not to sell. I had the copy in my hands & the employee that said, "they would honor it" was their. All they could say was sorry!! I drove 1 hour to get to the store plus the gas. I will never buy anything from them. I don't even care if I pay more somewhere else.
7 Replies - Latest reply on 12/10/2008Add reply
So now every time I see that commercial I will just bust out laughing !!!!
Refunds, exchanges and gift cards will be honored during their reorganization. Still if I had a CC gift card I'd use it ASAP. This is probably their death knell. 12 Replies - Latest reply on 11/10/2008Add reply