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Got short changed by evil cashier
Posted by on
Rating: 1/51
OSWEGO, ILLINOIS -- Last night I went to the gas station to buy a newspaper I paid with a $20 bill and the cashier gave me change back for a $10 I proceeded to tell her that I gave her a 20 not a 10 she said that she was not sure what I gave her that I needed to wait until the morning when they counted the drawer to see if it was over and if it was she could give me the money and she just kept ringing people up and ignored me I was so p****d off. The next morning I went back to the gas station to talk to whoever was there and tell them what happened they had no idea of what I was talking because the cashier didn't even bother to leave a note and of course they said that the cash register had not been over 10 dollars I feel so cheated on and I am never going back to that gas station again. Can anyone tell me what is the procedure of a gas station attendant when this happens are they supposed to count the money right there and there or what do they have to do.
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DebtorBasher on 02/05/2012:
No cashier will count the money on the spot. They have to wait until their drawer is balanced at the end of their shift. If they find they are over the amount you were short, they should return it. However, that is IF they are honest enough to return it. Yes, they can say they weren't short and pocket it...and I'm not saying this cashier did that...just saying some might and there would be no way of you knowing for sure.
ok4now on 02/06/2012:
I just had a similar situation at Costco. My bill came to $32.93. I gave the cashier two twenty's and three one dollar bills. My change should have been $10 dollars and 7 cents. The cashier did not enter the amount given to him in the register. Instead he just quickly put the money in the drawer and gave me 7 cents change. I honestly don't believe that he was trying to rip me off. He was lazy and not paying attention to what he was doing. I politely pointed out his mistake and told him he owes me $10 dollars. After discussing this for several minutes he finally conceded and gave me my $10.00. Then he wanted my name and phone number in case his drawer came up short. I gave this to him and never got a phone call.

Five days later I'm back at Costco and I see the same guy working at the register. I made sure to get in his line. When my turn came up I said "Hi, remember me? I'm the guy you gave the wrong change to. Since I didn't hear from you your drawer must have balanced correctly." He played stupid not remembering me and said after 5 days he still doesn't know if his drawer balanced. Pleeze! This was done at the end of his shift. He knew he was wrong but wouldn't admit it. The lesson learned here is always be cautious and make sure you get the correct change.
Grandma005 on 02/06/2012:
That is why I always say the amount of money that I am handing to the cashier. Here's $43.07.
*Brenda* on 02/06/2012:
They can count the drawer on the spot. When I worked retail if something like this happened we were told to call a manager, they would close the drawer and count it. I guess if this cashier was alone that would make it hard to do but there must have been someone to call in a case like this.
Venice09 on 02/06/2012:
"I honestly don't believe that he was trying to rip me off. He was lazy and not paying attention to what he was doing."

I think you are right, ok4now. It's a monotonous job, and I understand how mistakes can easily happen. He probably realized that he wasn't paying attention, and that's why he gave you the ten bucks.

I think Grandma 005 has a good idea. It doesn't hurt to say the amount out loud. If nothing else, it can break up the monotony and alert the cashier.
tnchuck100 on 02/06/2012:
Proper procedure that is followed by most experienced cashiers is to place the money given by the customer someplace outside the cash drawer until the change has been given to and verified by the customer. This way an "I gave you ..." dispute can be easily checked. Only after the customer receives the change does the money go into the cash drawer.

Inexperienced or dishonest cashiers create these situations.
DebtorBasher on 02/06/2012:
Exactly this situation being it was a gas station, I don't see a cashier counting money out in front of a customer with other customers in line (The poster stated she continued to take care of other customerss). With gas stations being an easy target for robberies, I would not have counted the money on the spot but I would have been honest enough to give it back to the customer if they were shorted.
Registers are computerized now and she'd have to sign out, take the drawer out, count the money, print up the sales total, balance it out and then go back and sign back in and set the regester back up again then take care of the customers waiting in line...wouldn't happen on my shift. Most gas stations I've been to only has one person on a would be different in a retail store where you would have other cashiers to back you up while you checked your drawer.
Churro on 02/06/2012:
Brenda is right they have the ability to count the register on the spot. The clerk should have either gave the OP back their 10 bucks or stopped what they were doing and did a register count. This was handled poorly all around by the clerk.

If it was me getting shorted the only way I'm leaving the store without my money is by police escort. Even then I'm not going gently into that good police car without my ten bucks.
maricela-carrera on 02/06/2012:
There was two registers open at the time that this happened to me I thought that she was going to count the money and the problem would be solved but she completely blew me off and told me to come back the next day! I tried to be nice about it and not cause a scene I just think that she could have handled it differently if this ever happens to me again I will not walk away until I get my money!!
CowboyFan on 02/06/2012:
I would have asked the manager about the videotape of the transaction, because most gas station/convenience stores I have seen, have video cameras filming in case of robbery.
Anonymous on 02/06/2012:
This would infuriate me. I hope maricela doesn't just stop with this posting. Maybe it would be satisfying to do some things to get their attention and $10 worth of their time:

1. Contact their corporate offices:

2. Go ahead and post their street address here (you can edit/update your review) so that others are aware of this particular location.

3. Contact the BBB. Yeah, yeah, the BBB can do nothing for you, but good companies do not want bad marks against them on the BBB site. Plus the BBB will list reported incidents as either resolved or not.

4. Find out who the owner of this location is, if it's a franchise, and contact him about this. (If you can get the name of the employee in question, that's always a nice touch.)

5. Contact your congressperson and ask what he can do *to help protect consumers* against such activities that rise to the level of thievery.

You should be able to send him/her a note about this from their website.

6. Contact your local news organizations (paper, radio, TV, etc.) and let them know what happened and that you have contacted the congressperson - on a slow newsday, you may get some play, but, frankly, don't expect anything.

Be sure to fashion your contacts with the media as you *exploring ways to help prevent consumers from being ripped off* vs. you complaining about Citgo.

7. Let Citgo know what activities you have undertaken, each and every time you do something. Keep contacting them over and over again.

8. Be sure to post your story on other consumer-related websites. There's another one called "ripoff report" (Google it). Be sure to include the street address of the Citgo, and be sure to let Citgo know you have posted your story.

Always tell the truth. Don't call names. Try to keep emotion out of it. You are just merely warning others to be cautious when dealing with this particular Citgo.

You might get $10 worth of satisfaction out of doing this kind of stuff; then again, you may just make yourself more annoyed.

I just *hate* seeing someone get ripped off.

What was it that George Costanza did when he was shorted...?

maricela-carrera on 02/06/2012:
Thank you ScruffyFace for the helpful tips I will contact their corporate office today and place my complain.
Nohandle on 02/06/2012:
I don't think Brenda was speaking of a filling station. Every one I've gone into there was one individual manning the register. That person could not shut down the register and balance his drawer, well... not and conduct ongoing business at the same time. I certainly wouldn't be counting out bills and change in front of every Tom, Dick and Harry.

I've seen it done at a larger store and yes the register was shut down but at the same time customers already in line were directed to another register. At that time a manager or supervisor ran a tape and personally balanced the drawer in front of the cashier in another room, not in front of the other customers in the business.

Even with security tapes I don't know of any in a convenience store/filling station environment that show the bill being presented. I believe they are mainly there to identify individuals when a robbery has taken place.
CowboyFan on 02/06/2012:
The reality is that the cashier did not handle the money correctly at the start, because she put the bill into the drawer prior to counting out the change. (did she put the bill in the $10.00 drawer slot, or the $20.00 drawer slot, that might prove your point.)

In a gas station/convenience store, it is hard to expect the cashier to balance her register and count the money right then, simply because the customer says he gave her a $20.00 - about which the customer might be s mistaken. As the cashier said, they balance at the end of the shift.

The op went back, the manager said there was no overage. Why assume it was an intentional theft? Perhaps it was a mistake? The OP wants the gas station to accept her word that she gave a $20.00 bill, but she refuses to accept their word there was no overage. Couldn't the gas station make the claim the OP was a liar and cheat, because their drawer balanced, despite her claim of having given them a $20.00 bill.

It is one thing to complain, it is another thing to go overboard contacting people simply because of $10.00. My time and serenity is worth more than $10.00. Having posted the complaint here, the OP should consider this to be one of those things that happens in life and move on, which is my suggestion on handling the situation.
Nohandle on 02/06/2012:
You are correct CowboyFan and nicely worded. Some cashiers don't really understand how to handle cash to prove their point. Some might actually be accused of substituting one bill for another that he has placed on the register before opening. It's a no win situation for customer and employee as well when that happens
Churro on 02/06/2012:
I'm sure all the apologists here would be equally as philosophical if they got shorted ten bucks.

Classic my3cents. If a clerk whips out a gun and shoots an OP there would be comments here asking why the OP didn't get out of the way of the bullet.
Slimjim on 02/06/2012:
Yep, Chuck hit it first. Proper cashier protocol 101 is you take the money from the customer and DO NOT put it in the drawer, but on top. AFTER giving the patrons their change and the transaction is complete with no change issues, then the money goes in the drawer and it is closed.
The cashier made the mistake, confirmed she did not know what she was given, and the customer got shafted. Had she been taught how to handle a register properly, this would not happen.
Bill on 02/06/2012:
This could be a scam perpetuated by some clerks.
I worked in a drugstore during high school and sometimes worked the cashier. We were taught to always put the money that was handed to us on the little ledge of the cash register until the transaction was complete. That way if the customer said I gave you a twenty instead of a ten all you had to do was lift the bill and show them.
Believe me, a lot of people tried to make extra money. Now it seems the scam has moved to the other side of the register.
Anonymous on 02/06/2012:
Personally, my principles don't come with a price tag.
ontario_girl on 02/06/2012:
I work in a gas station and have had this situation happen to me. Luckily, I have become wise in my 10 + years of dealing with the public and I leave the cash handed to me on the counter, next to my till, until I have handed the customer their change. Then, and only then, do I place the money in the register. Since I am the only one in the store when I work, there would be no conceivable way to shut down my cash and count the till right then and there. I would take the customer's information and call them as soon as I finished counting my drawer at the end of the night. Of course, I am honest and if the drawer was actually over, I would pass that money onto the customer. That's just common sense.

But what people have to realize is there are people who make their living off scamming businesses. They tend to be the ones who try to purposely confuse the cashier, ie//asking for the cashier to make change for a larger bill while the cashier is trying to count out the correct change from the transaction. I'm not saying that this is the case of the OP but it explains why businesses can't (and won't) just hand out money whenever someone claims they've been shortchanged.
ontario_girl on 02/06/2012:
One more note, just for the record. I have been shortchanged by a gas station and never ended up getting my money back because the owner just couldn't care less. So I've been on both sides of the counter.
Churro on 02/06/2012:
Last figures I saw shows an employee is more likely to steal from a business than a customer and that's not including employees short changing customers which happens all the time. Not to mention the pocket transactions. Ever wonder why you see signs at businesses begging you to report a clerk if they fail to give you a receipt?

Truth is a customer is far more likely to be honest than the employee taking the money from the customer.
Anonymous on 02/06/2012:
I think a lot of places such as convenience stores do not put the money on top of the register, off to the side, etc because of the risk of someone grabbing the money and running off with it.

Since the OP came back to say there were 2 registers open, it is reasonable to assume the cashier could have and should have stopped right then and there and determined if she made an error. What if it had been a $100 bill, would that make a difference? Should the OP just chalk that up to 'one of those things' and move on?
trmn8r on 02/06/2012:
I don' have time to read all the replies, but in my opinion the right thing for the cashier to have done (AFTER the fact) take the name/contact info of the OP and alert whoever that drawer was submitted to that the claim of $10 error was made.

There are numerous possibilities as to what happened, including the cashier being embarrassed that they could have made a mistake and not telling - or worse, believing the OP and taking the $10 after the OP left.

Regardless, the OP needs to file a complaint with management and possibly corporate so they know that the cashier was questioned.

Obviously the root cause is not leaving the bill on the register prior to completing the transaction.
maricela-carrera on 02/06/2012:
I think that this whole thing happened because the cashier was chit chatting with the other cashier while she was ringing me up and didn't pay attention when I gave her the money,and I also noticed that in their cash registers the 10 and 20 are both kept at the top unlike in other places where the 20 and other bigger bills are kept at the bottom and it helps to create less confusion.I am also a cashier and I know that this type of thing happens a lot but I still think that the cashier didn't handle it like she should have.

trmn8r on 02/06/2012:
Ah, so you are a cashier yourself. That makes something like this all the more hard to experience, I'm sure. It's too bad, and kind of shakes your confidence.

This is one of the perks, I suppose, of using my credit card for virtually all purchases. Not that I am recommending it to others. Someday perhaps everyone will use electronic forms of payment, rendering cash a thing of the past. They would probably keep the penny, however - just look, it has survived so far :)
Mrs. V on 02/06/2012:
This something that my Mom did (and I due to) with any bills larger than a $5. Take a green pen and make a mark on one of the corners of each bill in your wallet. I mark a circle on all top left hand corners.

It has helped me more than once to prove that I handed the cashier a $20 instead of a $10, etc.
MRM on 02/06/2012:
When I hand over a bill I would state the amount ie "heres $20"
ontario_girl on 02/08/2012:
Mrs. V--that's a great idea, but there was once a scam going where two scammers were involved. The first would hand the cashier, say a $20 bill, with a small x in the top right hand corner. Then the second scammer would approach the cash, hand the cashier a $5 or $10 bill and, when given change, would claim that they handed the cashier a $20 bill and that they could prove it: they mark all their bills with a small x in the top right hand corner. Sure enough, the cashier would look and, lo and behold!, there was the $20 with the small x in the top right hand corner. So while it's a great idea because it can prove that the bill belongs to you, the scammers have beat you to it and ruined a great idea.
Mrs. V on 02/08/2012:
>_< Great. Scammers ruin everything.... *sigh*
Dani Boi on 10/25/2012:
Just wanted to add, I managed a gas station for four years. It may be hard for a mom and pop store, but with most corporate stores, they are sure to have registers and surveillance cameras synchronized just for this reason. Also most corporate stores have their managers and sometimes assistant mgrs on salary, because if there is a problem with the store they are expected to return to the store if needed. You need to keep in mind as in my case, my store was on major hwy, so a lot of customers were just passing through, so it would be hard to ask them to come back the next day. I was always at my store because I took pride I my customer service and the customer service my employees gave. And those that didn't give their best were gone, yes I watched my surveillance videos all the time. Before any one starts hating, you have to remember managers are responsible for that stores failure or success or the manager would be the one to be gone. You tell me, would you rather shop at a store where the manager just don't care or one that takes pride in his store. I think you would choose the latter. So don't give up so easily ask for a manager. I'm sure I was not the only manager that took pride with his store, there are still some honest people out there.
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Just say NO to the "Joe 4 Oil" program!
Posted by on
BOSTON, MASSACHUSETTS -- Have you seen those television commercials for CITGO's discounted heating oil program featuring Joseph P. Kennedy II?

In the commercial, Joe Kennedy states that families that have been awarded a federal fuel assistance benefit automatically will receive a letter from Citizens Energy Corporation (a front for CITGO) informing them of their potential eligibility to receive a one-time delivery of up to 200 gallons of heating oil at 40 percent off retail price.

He says that this program is "a gift from the people of Venuezuela to the people of the United States".

The commercial ends with Kennedy urging viewers to call a toll-free telephone number (1-877-JOE-4-OIL) for more information about this program.

I know that Joe Kennedy is a publicity seeking, ultra-liberal fool, but this time he's gone too far! This smug, sanctimonious, millionaire has got a lot of nerve sponsoring Venezuelan dictator Hugo Chavez's latest attempt at class warfare. I guess that Chavez figures he can further insult the Bush Administration and at the same time look like the good guy by offreing subsudized home heating oil to low income Americans.

I hope that most people who are eligible for this program see it for what it is and say: "Hey Joe, take your buddy Hugo Chavez's discounted home heating oil, and shove it"!
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bill on 12/22/2006:
Chavez is a nut, but Kennedy is crazier for being Chavez's puppet.
Bababooey on 12/22/2006:
What's wrong with Hugo Chavez and Joe Kennedy offering to sell discounted home heating oil to low income Americans who cannot afford to heat their homes this winter?

Do you think that Bush's billionaire oil company buddies would ever offer low income people in this country the same courtesy? I DON'T THINK SO!
CaptainSpaulding on 12/22/2006:
While I don't think that Joe Kennedy's Citizens Energy Corporation is a front for CITGO (which is a wholly owned subsidiary of the Venezuelan Government), they are acting as the middleman for Hugo Chavez's propaganda stunt.

Isn't ironic that Joe Kennedy's grandfather and namesake (Joseph P. Kennedy, Sr.) was a apologist for Adolf Hitler and the Nazis in the years leading up to World War II?

Cut and paste this web address and look at this picture:

"Getting hosed by Joe Kennedy"

CaptainSpaulding on 12/22/2006:
I'm sure that Joe Kennedy will soon be cozying up with the likes of Mahmoud Ahmedinijad of Iran and Kim Jong-Il of North Korea!
Anonymous on 12/22/2006:
Hugo Chavez was democratically elected by an overwhelming majority. I don't see why people continue to use the term dictator? As far as ultra-liberal goes I must say GWB is the most socialist /liberal/progressive president since FDR. There is not one thing conservative about his administration. It's all about perception, I guess. And as for as Chavez goes, he's a symptom of bad US Central/South American policy (100 years or more) and not the problem. If Chavez had never been born there would be somebody very similar filling his shoes.
CaptainSpaulding on 12/22/2006:
Hey Stew: Being "democratically elected" doesn't mean that you aren't a dictator. Wasn't Adolf Hitler democratically elected to the Reichstag in 1932?
Anonymous on 12/22/2006:
Excellent point Heywood. First of all I'm no fan of Chavez as I despise socialism. So, is Chavez a dictator? Venezuela has an independent democratically elected parliament and an independent judiciary. I've seen no evidence that Chavez has absolute control over either but much like in US the power of his office is on the rise. I'd be interested for somebody to state why Chavez should be considered a dictator?
Anonymous on 12/22/2006:
Bush is a liberal president? Not a conservative administration? Someone call Faux News and tell them they are so wrong about him. Yes, Chavez and Hitler were both democratically elected, So was Bush, but look at what him and his boys have done to this country.
Anonymous on 12/22/2006:
Passingby, by my standards Bush is a liberal and Faux news is secretly ran by Andy Kaufman (come on, these guys are trying to be funny without letting anybody in on the joke, right?)
Bababooey on 12/22/2006:
I hate the Faux News Channel. They claim that they are "fair and balanced", but they are actually "unfair and unbalanced". Ever notice how on their shows the liberal hosts are ugly, but the conservative hosts are attractive? (Example: "Hannity and Colmes").

I can't stand Bill O'Reilly, as he is a pompous jerk who acts like the "King of Faux News". He feels that anyone he invites to appear on his show must appear, or they will be branded as "afraid to come on the Factor". Who in the hell do you think you are, O'Reilly?

The Faux News Channel is a propagandist network, catering to Bush-supporting, religious, nit-wits who have an IQ of 50. I'm sure that head hocho Roger Ailes is a student of Josef Goebbels and the Nazi propaganda machine of the 30's and early 40's, as Faux News constantly puts Goebbels' "Big Lie" into practice.

In connection to the subject of this complaint, did you know that the hypocrites at Faux News accept millions of dollars in advertising from CITGO? They don't like Chavez very much, but they sure love his money! F-you, Faux News!
Anonymous on 12/22/2006:
Stew and everybody, go check out the rest of the story. Chavez is doing the same type of crap that Hitler did when gaining power.

Testimony of José Miguel Vivanco
Senate Foreign Relations Subcommittee on Western Hemisphere, Peace Corps and Narcotics Affairs
Over the past year, President Chávez and his allies have taken steps to control Venezuela’s judicial branch. These steps undercut the separation of powers and the independence of judges. They violate basic principles of Venezuela’s constitution and international human rights law. And they represent the most serious threat to Venezuela’s fragile democracy since the 2002 coup.
July 7, 2004 Testimony

“What gave the evening the feeling of a farce were the lavish details of the "fiesta," from the grilled shrimp and duck quesadilla appetizers to the tables set up with bottled and sparkling water, a wide assortment of sodas and natural juices, to the Venezuelan Consulate ushers who led guests through the doors and to their seats beneath an imposing mural of MIT's Alma Mater. The evening must have cost a small fortune, judging by the amounts of food and entertainment and the notable size of the government entourage. All this while Venezuela is still recovering from the effects of recent rainstorms and mudslides throughout the country. All this extravagance, while Venezuelans continue to starve and suffer the effects of a populist regime that spends millions on international marketing, while overseeing one of the country's worst administrations in decades.
Anonymous on 12/22/2006:

José Miguel Vivanco
Currently the Executive Director of the Americas Division of Human Rights Watch, José Miguel Vivanco holds a Master's degree in Law (LLM) from Harvard Law School. He previously studied law at the University of Chile, and then at Salamanca Law School in Spain. During 1986 and 1987 he worked as an attorney at Human Rights Watch, then known as Americas Watch. From 1987 to 1989, Mr. Vivanco was an attorney for the Inter-American Commission on Human Rights of the Organization of American States (OAS). In 1990 he founded the Center for Justice and International Law (CEJIL) and functioned as its executive director until August 1994. In September 1994, José Miguel Vivanco became executive director of the Americas Division of Human Rights Watch.
Mr. Vivanco has also been an Adjunct Professor of law at Georgetown University Law Center and at the School of Advanced International Studies of John Hopkins University. Mr. Vivanco has received several scholarships and fellowships in the field of human rights, and has authored numerous publications.

Bababooey on 12/24/2006:
Chavez, Hitler, Bush: All the same!
katieFL on 01/13/2008:
No one is in any position to oppose this until OUR government makes a better effort to keep our working poor warm.
vinnetta on 02/21/2008:
I hope all of you making negative comments about this program, know what it feels like to be really cold, try 42 degress indoors. I am disabled, senior, widowed trying to survive on social security. No one in my federal government, nor the oil companies who are making record profits has offered to help. Perhaps one of you would like to buy me some oil, I'm waiting.....
fascismsux on 02/21/2008:
George orwell - "War is peace, ignorance is strength , slavery is freedom ", and oh yea ,charity is dictatorship . If America could rise above the authoritarian influence in our politics and elect our own hugo chaves our impoverished citizens wouldn't need foreign aid .I vote 4 Hugo!
Cee123 on 01/28/2010:
This post is very old, but I think EVERYONE in America can see that Chavez and Kennedy are BETTER FRIENDS OF AMERICANS than BUSH EVER WAS!

Look at what he did for the BIG OIL, the BIG BANKERS, the BIG MONEY... all on the BACKS OF THE REST OF US.

And they are STILL too big to fail...
while the rest of America seems to be, by contrast, too small to matter?
Anonymous on 01/28/2010:
Feel free to move to Venezuela and let us know how you like it.
sheena1125 on 12/03/2010:
Thank God for Joe4Oil...the US should come up with something like this but don't blame Bush blame the former prez and the current!!!!!!!
momsey on 12/03/2010:
Don't blame Bush, but blame the former president and the current? Which former president do you mean?
Arthur Benion on 03/03/2014:
I have been calling for an application for a thee months sense dec 2013. and the answer mechine when it picked up say there are busy and keep calling. on March 3rd 2014
I get a message that said no more appliaction wsa not being accepted. This is very bad. I don't know what kind of people these people are or what is they motives are but they can go to hell.

My name is Arthur Benion and I'm 69 uears old and I live at
212 Swezey Lane Middle Island N,Y, 11953 (631) 889-2046.
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