Heartache and Heartbreak
This open letter is in response to a letter received on September 8, 2012 but dated August 29,2012 from a Citibank VP. This is in regards to 2 accounts; Holds have been placed on the two accounts. I am ... read full review2 Replies - Latest reply on 09/12/2012
SOUTH DAKOTA -- Awful - I switched to a new bank and as a result had a snafu with my automatic payments. I made a payment through the online system, online system shows it as paid but started getting a number of phone calls and five separate letters within a two week span over Christmas 2011. Made another payment online once I figured out from multiple calls to their customer service center that the payment had actually not gone through, and that something is wrong with the website's processing of the payments. I made a new payment shortly thereafter including late fees (which, by the way, are not separately disclosed within the payment), and now I'm getting text messages from Citibank. I verified with the customer sales representative that prior to this incident I had not been late in the three years since I've held these loans. If I had a choice I'd quickly switch to another lender. Citibank Student Loans are terrible.1 Replies - Latest reply on 01/07/2012Add reply
Credit card rate hike
Citibank raised my interest rate to 29.99% for no good reason. This all happened just before the Obama Credit card act passed and went into affect. I was a long term good customer and paid each month ... read full review4 Replies - Latest reply on 06/15/2011
Customer "NO" Service
Having been a customer with Citibank for a few years now, carrying a credit card of theirs, I am finding myself in a situation where I fall on deaf ears with their so-called customer service.
We tax ... read full review7 Replies - Latest reply on 09/30/2010
The Citibank credit card statements do not show where all of my payment is applied. It shows interest only and I don't feel it is my job to keep the last statement, do some calculations and try and figure it out (it never computes anyway). For such a large bank shouldn't they have a concise clear statement that accounts for each penny I send them? 1 Replies - Latest reply on 06/28/2010Add reply
They messed up my bank account 2 times. Now, I am the one receiving 3 phone calls a day because I told them I wouldn't pay anything else until they fix my account. They will not send anymore money and each time I have tried to resolve the problem they "lecture me on my poor behavior." I have never been late or missed any payments until this event!
1 Replies - Latest reply on 06/22/2010Add reply
DO NOT get any cards that are Citi....check the fine print!!
They are the backers of SEARS, I have done business with Sears for over 20 years, but now Citibank decides who is a good customer. I have signed up for paperless statements, and they have advised my account ... read full review4 Replies - Latest reply on 06/22/2010
Dissatisfied Citibank Customer
To Whom It May Concern:
I hope this message gets escalated to the highest level of Citibank management possible. You can verify my accounts with Citibank by checking my phone number (973-906-6944).
Currently, ... read full review1 Replies - Latest reply on 05/18/2010
Ridiculous Business Practice...
P. O. BOX 6500, SIOUX FALLS, SOUTH DAKOTA -- I have been a Citi Card member since 1998. In fact it was the first credit card account I opened as an undergraduate student. In my entire history as a card holder, I have generally carried a small ... read full review
Citibank did the same thing to me about a card I have had for over 2 yrs. got a letter and said my account was closed reason "unknown" so mad I called and was told my credit score went down. needless ... read full review5 Replies - Latest reply on 03/17/2010
Make up your mind
I don't complain much, but this really had me scratching my head.
I have a Shell card and an ExxonMobil card that were issued by Citibank. Before the flood of "why did you need two gas cards" starts, ... read full review10 Replies - Latest reply on 03/18/2010
The most absurd thing you've ever heard
DALLAS, TEXAS -- In August 2009 an internet scammer cheated me out of $650 and sent me a box of worthless junk postmarked from a bogus return address. The scammer did not respond to any of my messages; therefore I could ... read full review
Credit Card Abuse
I recently received a notice from Citibank's Ken Stork that my interest rate on my Master Card was going to go up to 23.99%, unless I decide to accept changes to my account. I am very agitated about ... read full review3 Replies - Latest reply on 11/29/2009
Citibank, Loan Shark Rates
Recently we received "The Letter" from Ken Stork informing us of the interest rate hike to 29.99% which would be going into effect if we chose to continue with these terms. As we contemplated our options ... read full review4 Replies - Latest reply on 12/04/2009
Citibank's been good to me.
Citibank was the only one who would give me credit when I was young and had no borrowing record. They charged fees and interest rates comparable to other companies. However, when the other companies who ... read full review1 Replies - Latest reply on 11/29/2009
PO BOX 6148, SOUTH DAKOTA -- Citibank tried to raise interest rate. I pay automatically on time every month and I pay more then the minimum payment. I purchase a home last year for $2,650,000 all cash. I have no mortgage. That said, I've also ran a balance on some of my credit cards which I thought was my prerogative. All in all, I'm a good customer who pays his bills on time that is being punished by being a good customer. I've Opted Out and closed the account and will not work with Citibank ever again. This practice is usury. Way to go Citibank!!!! I'll now be closing my other accounts as well.3 Replies - Latest reply on 11/29/2009Add reply