Citicards - Page 2

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They lie
Posted by on
They change due dates at will. I was 2 days late on one payment due the change. then instead of a 29% interest rate for defaulting(ha), I accepted a 12 month, no interest plan. I was also told that when I completed the plan and all of my payments went through that my account would be reopened. I just talked to the customer service dept and was told not only had they closed my account, but that my remaining balance would be calculated at the default rate!! if it wouldn't ruin my credit, I would just tell them to take a hike. beware, everything you have read from other customers is true. try Amex instead, they are truly customer centric!
     
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skelly39 on 2010-03-26:
Citi is awful. I have no advice other than to pay it off as soon as you possibly can and run the other way.
saj80 on 2010-03-26:
I have had a Citi Mastercard for many years, and have never had a problem. Of course, I look at my statement as soon as I receive it to check the due date and have never asked for any interest assistance or forbearance. As a creditor, if a customer was having financial difficulty, I would be very cautious about keeping an account open, no matter what a CSR said.
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Citicards Desperate to Collect
Posted by on
My wife and I both had Citibank master cards where we got cash advances and the interest was only 1.99% with no transaction fee. We paid every month the minimum requested, which was part principle and the interest due on the remaining balance. We decided in October 2009 that it was an administrative hassle to keep remembering to access the accounts electronically and pay the minimum, even though 1.99% is a great deal. I went to the local Citibank branch and asked to pay off the balances in full. In January 2010 we started getting recorded calls asking us to call Citicard and "it is not a sales call" the recording stated. I called said I owed back interest. I relayed the story about the branch payment and not receiving any communication either by mail or Internet or phone. Again all payments and look at statements were electronic. Long story short, the call continue into February and we have now complained to the FTC (2X) since Citicards stated the dunning recordings would continue.

BTW the amounts they say are owed are respectively $8.50 and $1.50. They also stated the branch of Citibank did not have access to a payoff amount. No wonder they are losing money; then again the CEO needs that big paycheck.
     
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Fufu487 on 2010-02-23:
why don't you just pay the $10 you owe, seems like a stupid amount to go to collections over, which is eventually what will happen. Even though you paid the balance, there was most likely interest due that hadn't been paid out yet.
PepperElf on 2010-02-23:
very true fufu
sometimes making a point, can come at a very bad cost
(collections, bad credit scores, higher bills)
Anonymous on 2010-02-23:
I'm the guy who put the screws to the Crest manager over a $1.25 lost in a vending machine but even I wouldn't let something go to collections for 10 bucks. It's just not worth the seven years that collection action remain on your credit report. If it were me I'd pay it then let it go.
goduke on 2010-02-23:
I wonder why a branch wouldn't have access to the payoff amount? That seems odd. I'd probably pay it off then go to war with them.
Anonymous on 2010-02-23:
GD, the banking arm and the credit card arm are pretty distant. I suspect a branch only has access to the last statement balance. The tellers should be trained to tell them, when paying the balance, that there will be one more statement with the remaining interest.
Anonymous on 2010-02-23:
So a mammoth bank like Citi lacks the technical proficiency to allow their banking branches to obtain the current pay off balance for citi credit cards? That might have made sense back in let's say 1993 but not today where the entire planet is networked. That's just silly. Typical.
goduke on 2010-02-23:
While I hear what you're saying, Ken (that it's the way it actually works), it's just amazing that they don't have reciprocity of information. From a brand standpoint, when I have a Citi card that has the exact same logo as the Citi branch, I, joe consumer, have some right to believe that they talk to each other. Just seems a bit goofy.
Anonymous on 2010-02-23:
In an organization like Citibank, they are separate companies, and are not even on the same computer systems. The branch probably has a number to call and get a balance, possibly a web page, but they really have very little access to the actual account information.
goduke on 2010-02-23:
There may be some legalities involved of some sort. Who knows why they do what they do, right?
Fufu487 on 2010-02-25:
The banks cannot always see your up-to-date credit card information, and interest to be paid out. Its not that simple. It's not a matter of the size of the bank.
tnchuck100 on 2010-02-25:
Don't forget the philosophy behind it all: Citi is concerned only with itself not its customers.

If they can produce more revenue by deceiving and/or withholding information then so much the better for them.

Get this customer for $1.25 and that one for $4.50. They'll pay to avoid credit problems. Multiply that by 10,000 accounts per month and you have a nice chunk of change. Free and clear. All it takes is for customers to just take it up the butt and shut up about it.
Anonymous on 2010-02-25:
Chuck, don't forget that when you wrap the foil around your head, that if you don't put the shiny side out, those black helicopters from BoA will still be able to read your thoughts.
tnchuck100 on 2010-02-25:
Thank you, Ken, I forgot to include BofA. I did not intentionally slight them. Probability is that are worse than Citi.
Anonymous on 2010-02-25:
Marginalization. The lowest form of debate. Typical.
Anonymous on 2010-02-25:
True Chuck, God forbid those evil SOBs should collect the interest owed to them. They should be jailed!
tnchuck100 on 2010-02-25:
Ken, I don't know why I am wasting my time on you, you usually don't seem to understand. But here it is anyway:

I am not denying them legitimate interest. But my point is the additional interest and fees that they accumulate as a result of mis-information provided by the bank.

You seem to be a fairly intelligent individual. Most of your comments are well articulated. But your constant denial of banking atrocities is puzzling.
Anonymous on 2010-02-25:
Chuck, equally puzzling is your irrational and uninformed hatred of anything finance related. The irony is that it clouds the legitimate problems because no matter how irresponsible the depositor is, it is always the bank's fault. I'm sure that whatever your life's career was you were outstanding, but clearly finance is just not your forte. I am trying not to be insulting, you you constantly rant about topics that you are not fully knowledgeable on. You go on and on about BoA, but admit you have never worked or banked there. When someone points out that they are happy with their relationship with BoA, and that over half the households in the U.S have relationships of some sort with BoA, you insult them.

I clearly respect your right to not bank with them, and to disagree with the way they operate their business, but since they are a private for-profit business, and everything they offer is available elsewhere, I can't agree with your rants about the people who use and abuse their accounts. I have no special allegiance to BoA (or any bank) beyond having my household accounts there, it just chafes that you encourage the personal irresponsibility by telling these people that they are not wrong for not managing their accounts, it's all the bank's fault.

Lastly, you keep telling them to go to a credit union. If you tryuly are a CU supporter, don't do this. Credit Unions don't want them and their problems, and I can tell you that with absolute certainty.

Let me just add concering your above example, these people didn't pay any fees, and the total amount they paid was exactly the same as they would have if the $8 had been disclosed when they asked the balance. It was a non-issue, yet you can't seem to let go of it because it gives you a platform to rant against the big banks. Just *my* 3 cents.
Anonymous on 2010-02-25:
So if you are against banks being able to make short term loans that end up with an APR of over 30,000% then you're uninformed. If you advocate consumer rights on a consumer gripe site billing itself as the 'Consumer Revolution' then it's hatred. Oh puh-lease.

Outside of my3cent's land the public has already spoken on these issues hence the new regulations either enacted or coming down the pike. These national banks control most of the market because they were allowed to go on a buying frenzy. Then when their own mismanagement of growth threatened to render them insolvent then the American people are told they are too big to fail and here is some money and let's put the American people on the hook for your toxic assets. Yes, many of the banks repaid the money but like all good sleight of hand our attention was focused on the wrong thing. The American people are still on the hook for their trillions of dollars of toxic assets. The funny thing is after the American people were told the Banks are too big to fail well then the regulators/government let them get even bigger. Heck I just saw on CNBC this morning that Chase was able to maintain their credit rating based upon the fact the Government declared them too big to fail. Just sickening.

So please spare the lectures about Citi or BoA being private business. Such a statement truly shows a naive lack of understanding of the financial sector.
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Unethical behavior
Posted by on
Citicards has raised its APR 76% in one month from 17% to 30% even though we've a 5-year relationship in good standing. This is unethical behavior. We'll have to discontinue using their services.

Citicards answer to my complaint was that I was notified that the change was coming, and that it was simply a business decision, not a reflection of our account status.

Warning a customer that you plan to initiate unethical business behavior doesn’t absolve Citicards. I shall do whatever I can to communicate my outrage.
     
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tnchuck100 on 2010-01-17:
"Citicards has raised its APR 76% in one month from 17% to 30%..."

I think your math is off...it was raised 13%...not 76%.
Anonymous on 2010-01-17:
Chuck, I think they are reasoning that 17% = 100%. 13% is 76% of 17%. Uh oh. I just confused myself.
tnchuck100 on 2010-01-17:
Pro, you could be right. But in actuality it is a 57% increase. 17 divided by 30 = 57.
Ponie on 2010-01-17:
The price we *all* pay for the years of easy credit!
tnchuck100 on 2010-01-17:
No, Ponie, we *all* don't pay that price. I, for one, pay NO interest on my 9.99% VISA card.
Anonymous on 2010-01-17:
What's credit? I don't have any.

Ytropious on 2010-01-17:
I don't charge what I can't pay off in one bill, meaning I've never paid a finance charge.
Anonymous on 2010-01-17:
I don't have any credit cards.

MRM on 2010-01-17:
MissMarple, after I get rid off the $9,413 balance on my credit card, I want to be just like you, never have a credit card. The interest and the protection fee is killing me.
MRM on 2010-01-17:
The first time I have used the credit card, I used to pay off the whole balance every month, but then I got carried away.
Anonymous on 2010-01-17:
MRM, every cruise I've been on has been paid in cash in full when booked, sometimes with a deposit, but always paid in full before embarkation. Every Christmas present is paid in cash. It's a wonderful feeling. I know you will like it.

Keep it up, you can do it!

**Liddy agrees**
MRM on 2010-01-17:
Yes, MM, I will like it when my balance reaches zero! So far I've paid the payment on time and never had collector call me to maintain a high credit score.
Anonymous on 2010-01-17:
MRM, you are on the right track and I applaud you for it.

MRM on 2010-01-17:
Thank you, MM for the motivation and at the end of the year I will post a BEFORE and AFTER balance to see the improvements that I've made.
Nohandle on 2010-01-17:
I can't speak for Ponie but I expect she was referring to the almost overnight increase in interest rates for those who always paid their bill according to terms. They in fact are paying for those years of easy credit for the folks who didn't pay. Don't ask me my APR on my VISA or Mastercard because I don't have a clue. I don't pay interest nor do I pay an annual fee. I have read where those companies are considering going back to the old days of charging a yearly fee for the privilege of having a card. Stay tuned because that's next.
MRM on 2010-01-17:
I have heard about the return of the annual fee! Momma noooo! That alone right there is a good motivation to payoff the balance ASAP.
Nohandle on 2010-01-17:
MRM, I think AMEX has always charged an annual fee. As far as Visa and MC I do know I had a no annual fee with one. When I received my new card with the other there was an annual fee charge of I think $25.00. I picked up the telephone and told them to cancel it, the reason and was immediately told there would be no annual fee thereafter and that charge would be credited. It was.
MRM on 2010-01-17:
I currently have AMEX and they don't charge annual fee. I also have Chase, Citicard, and Bank of America and they also don't have annual fees.
Ponie on 2010-01-17:
tnchuck100, that was a generalized *all* that I used. I am in the same position as Nohandle, even though I was called a 'she' :). I have absolutely no idea what the interest rates are on any of my credit cards because they are paid in full and on time when I receive my statements. (I could find it on my statements, but don't feel like looking.) In fact on two of them, I make money because I'm paid cash rewards which are a percentage of the amount I charge.
I'm sure many will agree that handing out credit as easily as had been done in the past with resultant delinquencies being written off, that money has to come from somewhere. Same as the foreclosures so rampant. $250,000 home, no down payment, 1st and 2nd mortgages--who's going to pay for it and how? Higher interest rates.
Anonymous on 2010-01-17:
@ProConsumer you're always confusing yourself haha
bcd on 2010-01-17:
The OP's math is correct. It's a 76.47% increase.

13 divided by 17=0.764705882352941
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The Truth About Citibank Credit Cards
Posted by on
I worked for Citibank at The Lakes Nevada for over 10 years. In viewing the complaints on this website, almost all issues are a result of the card member violating the terms of their contract.

A great one is that they didn't get a statement so they forgot to make a payment & got a late fee. Do you forget to make your house or car payments if you don't get a statement? You know you have a payment due every month, so quit whining and blaming Citi for your lack of responsibility.

No one has forced you to charge on your card. Responsible people charge what they can afford then pay it off every month. These people that cry because they can't make their payments put themselves in that position.

I've had credit cards for 30 years. I never got a late fee, over the credit limit fee, and I NEVER paid one cent of interest.

It's those irresponsible whining sniffling people who complain, but it's never their fault. Oh no, it always somebody else's fault.

Get a life and own up to your mistakes.
     
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Slimjim on 2009-04-02:
90% of the time, this recital of the obvious is true. There are extenuating circumstance people do encounter though. There also are some pretty unforgiving and aggressive policies of credit card issuers too. The new laws should keep in check some questionable procedures, which in essence, would give the debtor less to gripe about with any real validity.
RestaurantGuy on 2009-04-02:
While some of what you say is true, you failed to mention the fact that citi is cutting people's credit limits to the point that it makes them looked maxed out on credit reports. Not to mention hiking the rates and I quote from you people "due to the economic turmoil" of your credit card holders to try to bleed more out of them. You know I think I've changed my mind about your post. I find nothing good can come from a parasite company such as citibank
memoryx57 on 2009-04-02:
Uuumm, who got several billion dollars from the taxpayers? It appears that may be Citi is the one who doesn't know how to manage their money. Why don't you go tell your CEO to quit whining to the American people and own up to HIS mistakes...he and the rest of the CEO's from these banks need to learn how to pay THEIR bills!!
Schmoopie on 2009-04-17:
I think most of the people are NOT at fault for their credit limits being reduced or their interest rates being raised ( I'm sure some are ). I would have admitted if it were my fault for paying late or going over my limit. I am a very responsible person and while I sometimes carried a small balance; I was never late or came close to my limit.
These credit card companies are just predatory.
globalsearch on 2010-01-17:
Its comforting that Citi is taking care of its employees. But, speaking as a simple cardholder who also is never late, never over limit always pays more than the minimum, yet still receives the increased interest rates - one time due to lack of sufficient activity of all things, another due to increased business costs. Both times I had to practically scream at the supervisor - who was about as American as a cashmere scarf (just who are they kidding giving Pakistanis or Indians in those call centers English sounding names like Josh or Evan) to have it reversed.

Credit card companies are like snakes, you can play with them but eventually you will get bit. Don't ever think they are on your side.

No sympathy for your position.
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Late Fee Not Waived
Posted by on
FAIRHOPE, ALABAMA -- I received a phone call from collections for CitiCards. Turns out I had not received a billing and I was past due $59 on my account, which I have had since 2003. I, of course, paid the total balance immediately. I called CitiCards to ask that the late fee be waived since they failed to send me a billing statement, or for whatever reason I did not receive a statement. They would not waive the $39 late fee so I closed the account. I have a very high credit score and have always paid my bills on time. This is poor service for CitiCards not to waive a one time late fee, particularly based on the fact I have had an excellent payment history for five years.

Poor business practice and I do not expect CitiCards will be around for long with there poor propensity for customer service.
     
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Anonymous on 2008-08-14:
With any billing just because it was not received doesn't mean it's not due. Mail does get 'lost' but that's not a concern to the creditor. To avoid this happening again try this; Using a calendar mark the day payments are usually due. Then keep an eye on the dates. If a bill hasn't arrived then contact them and ask for the amount due or look online.
CrazyRedHead on 2008-08-16:
With computers nowadays, not receiving your bill is no excuse for not paying your bill. Like PassingBy said, mark it on your calendar and keep an eye on it.
Former CitiCard Customer on 2009-01-28:
The Citi Cards is a gas card for Shell, and not a monthly bill. I was buying gas at Sam's Club because of the high cost of gas prices; therefore, it was not a monthly bill. I had only one gasoline charge on the bill. I have always been able to depend on monthly billing. It was Citi Card's error on not sending out the billing so they should have at least waived the late fee. They even admitted that their records showed that I did not receive my e-bill.
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Online banking payment problems
Posted by on
I use online banking for almost everything including making my monthly payments on my two credit cards and have on two occasions over the past 4 months had problems with Citicard. I have scheduled payments that are visible and then disappear after they are scheduled but before the selected post-date. I am then slammed with a late fee on top of my payment. I have never had this happen anywhere else and have started printing out my confirmation receipt. Don't assume the just because you scheduled your online payment, it will be there on the due date.
     
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grandma005 on 2010-02-16:
Use BillPay from your checking account.
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Charging Twice A Month
Posted by on
GAINESVILLE, FLORIDA -- I was trying to get my balance below the maxed out amount and come to find out that they charged my account twice. Once it was $40 dollars then it went up another $72 dollars. Now you tell me if I should pay an extra $72 dollars.

They are crappy and should be sued for fraud charges...
     
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msnanny on 2008-10-01:
Sorry but who charged your account twice?
spiderman2 on 2008-10-01:
This post doesn't make much sense does it?
Ponie on 2008-10-01:
If you were 'trying to get my balance below the maxed out amount' you have no business using a credit card. Now--just who is committing fraud?
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Bad Customer Service
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32958, FLORIDA -- I had a merchant steal a $275 item from me and Citibank would not intervene. The item was returned with proof of return sent to Citibank, and Citibank still charged me for the item. I was a long-time customer who never missed a payment. They said they are just a method of payment and nothing further. Do not do business with Citibank credit cards!

There are a lot better cards out there. Their customer service staff couldn't care less about the customer, only the merchants.
     
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Anonymous on 2008-02-24:
If the merchant is local then sue in small claims.
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Not a good deal
Posted by on
EAGLE POINT, OREGON -- I looked into how many miles I'll need to travel to e.g. Europe. They charge nearly double the miles the other mileage cards charge at Citibank. Not a good deal.

I wrote a review earlier about inability to redeem flight miles unless you've spent that many purchase miles also. Also not a good deal if you are going to acquire more flight miles than you can spend in that month or earlier.

This looks like a great deal when first read, but it really isn't.
     
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Legal to steal
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MOOREHEAD, MINNESOTA -- I paid off my card in full, in fact overpaid by $135.37 credit due. I called to request a refund, was told it will go out in a few weeks. Never got it. I called again, my credit available was now $121.77 What? They said some other interest was due so they reversed some of it. If it's paid off and there's a credit of $135.37 due how could there be anything owing?

They said they would send me a check for the $121.77 and stated a previous request for a refund is not on their records!
     
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tnchuck100 on 2008-01-27:
Always do things of this nature via certified mail/return receipt request. As you have found out, what is discussed on the phone is easily denied.

Why did you overpay? The best way to pay off a card is send the balance as it appears on the statement. The next bill will have the interest from the last statement date to the posting date of your payment. Pay thhis bill and you should truly be at a zero balance at that point.
*Brenda* on 2008-01-27:
The best way to pay off a credit card is to call for a payoff. With some cards the interest accrues daily, like a car loan would. If you call they should be able to give you that payoff quote.
Ponie on 2008-01-27:
I'll never understand why a credit card gets charged the minute it's used, but if you're due a refund it takes weeks. I can see a few days because of 'let's get that money in rather than send it out,' but weeks? El dumbo!
*Brenda* on 2008-01-27:
I had a $10.00 credit on my Macy's card and it took them like 4 MONTHS to send it to me!
chow on 2008-01-31:
Seem like many credit card holders have many problems with the financial institution that issued them, but it always end up in the industry favor. Now I understand why credit card owners are ask to sign a "super tiny " and "extremely complicated" contract form before they can have a credit card, I am sure not many card holders can really understand fully what is written in those pieces of paper documents bank require them to sign and agree to.
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