My husband, the primary card holder, passed away, so I notified Citibank in writing of the fact and requested card be changed to my name. They never answered letter. Next I received letter from a Collection Agency of Estates telling me Citibank denied me the card! There was no balance, always paid card IN FULL every month, good customers. Used card for gas and all car repairs and with old cars, these were considerable amounts.
Wrote Citibank how upset I was and never received a letter or a reason! Told them I didn't need their card & would take my business elsewhere. And I have. They have lost a lot of money through me. Poor business management and do not even have business manners. Would never do business with Citibank ever again. I'm using another card & they are benefitting from Citibank's rudeness.
I have been a Citicards customer for a very long time. I have never, ever been late on a payment. Suddenly, out of the blue, they decide to cancel my card. Turns out I made a couple of late payments to other companies SEVEN years ago. I wrote customer service regarding this matter. Never heard back.
When I called to follow up, I was told by several "supervisors" that nothing could be done. In addition to unfair business practices for which they have been caught - e.g., ridiculously high interest rates and double charging for certain fees - now CitiCards is doing this. Please, do yourself a favor. Do not get a Citicard. If you have one, cancel it.
I pay my balance in full every month. My last statement, I was charged finance charges for a balance that was paid in full. I've always paid it in full and have never been charged finance charges. Upon questioning Citicard regarding the finance charge, its reasoning was interest accrues when purchase are charged to my account. They did not want to waive the $1.03 finance charge, for a balance paid in full. I've had the account for over 15 years. The government bailed them out, yet they are trying to get every penny from balances that are paid in full. What kind of behavior is that?
They change due dates at will. I was 2 days late on one payment due the change. Then instead of a 29% interest rate for defaulting (ha), I accepted a 12-month, no-interest plan. I was also told that when I completed the plan and all of my payments went through, that my account would be reopened. I just talked to the customer service dept and was told not only had they closed my account, but that my remaining balance would be calculated at the default rate!! If it wouldn't ruin my credit, I would just tell them to take a hike. Beware, everything you have read from other customers is true. Try Amex instead, they are truly customer-centric!
My wife and I both had Citibank Mastercards where we got cash advances and the interest was only 1.99% with no transaction fee. We paid every month the minimum requested, which was part principle and the interest due on the remaining balance. We decided in October 2009 that it was an administrative hassle to keep remembering to access the accounts electronically and pay the minimum, even though 1.99% is a great deal.
I went to the local Citibank branch and asked to pay off the balances in full. In January 2010 we started getting recorded calls asking us to call Citicard and "it is not a sales call", the recording stated. I called said I owed back interest. I relayed the story about the branch payment and not receiving any communication either by mail or internet or phone. Again all payments and look at statements were electronic. Long story short, the call continue into February and we have now complained to the FTC (2X) since Citicards stated the dunning recordings would continue.
BTW the amounts they say are owed are respectively $8.50 and $1.50. They also stated the branch of Citibank did not have access to a payoff amount. No wonder they are losing money; then again the CEO needs that big paycheck.
I worked for Citibank at The Lakes, Nevada for over 10 years. In viewing the complaints on this website, almost all issues are a result of the card member violating the terms of their contract. A great one is that they didn't get a statement so they forgot to make a payment & got a late fee.
Do you forget to make your house or car payments if you don't get a statement? You know you have a payment due every month, so quit whining and blaming Citi for your lack of responsibility. No one has forced you to charge on your card. Responsible people charge what they can afford then pay it off every month. These people that cry because they can't make their payments put themselves in that position.
I've had credit cards for 30 years. I never got a late fee, over the credit limit fee, and I NEVER paid one cent of interest. It's those irresponsible whining, sniffling people who complain, but it's never their fault. Oh no, it always somebody else's fault. Get a life and own up to your mistakes.
FAIRHOPE, ALABAMA -- I received a phone call from collections for Citicards. Turns out I had not received a billing and I was past due $59 on my account, which I have had since 2003. I, of course, paid the total balance immediately. I called Citicards to ask that the late fee be waived since they failed to send me a billing statement, or for whatever reason I did not receive a statement. They would not waive the $39 late fee so I closed the account.
I have a very high credit score and have always paid my bills on time. This is poor service for CitiCards not to waive a one time late fee, particularly based on the fact I have had an excellent payment history for five years. Poor business practice and I do not expect Citicards will be around for long with their poor propensity for customer service.
After using this card for 7 years (with few problems apart from an over-active anti-fraud system), I just reviewed my credit report and discovered that it shows no credit limit for my AAdvantage card. Looking into this issue further, I discovered that this hurts my credit score, because it makes it look like I am maxing out the card all the time, when in fact I rarely get up to about 20% of the limit. Check out this article: **.
It turns out that because this is a revolving credit line with no fixed limit (there is a limit but you can spend in excess of it as long as you pay back the excess within the month), Citibank is under no obligation to report the notional limit that you have, or even your highest outstanding balance. No obligation, but they can certainly do it if they want to.
I spoke to Citibank about it, and they (after a LOT of prodding) confirmed that it was their policy not to report the information. They told me the most they could do would be to send me a letter with the information which I could pass on to the credit bureaus. But even if the bureaus accept that once (unlikely IMHO), it's certainly not going to cut it on a month to month basis. DON'T get this card - it hurts your credit score.
Citicards has raised its APR 76% in one month from 17% to 30% even though we've a 5-year relationship in good standing. This is unethical behavior. We'll have to discontinue using their services. Citicards answer to my complaint was that I was notified that the change was coming, and that it was simply a business decision, not a reflection of our account status. Warning a customer that you plan to initiate unethical business behavior doesn't absolve Citicards. I shall do whatever I can to communicate my outrage.
CHARLOTTE, NORTH CAROLINA -- I have been a Citi customer for over 7 years. I missed my payment this month by DAYS and they closed my account. I did not receive any notice or warning. In fact, the only way I knew that the account was closed was because I couldn't access my online account. I am VERY disappointed with the way this business was handled and the lack of notice and patience that I received as a (not-so-valued) customer.