32958, FLORIDA -- I had a merchant steal a $275 item from me and Citibank would not intervene. The item was returned with proof of return sent to Citibank, and Citibank still charged me for the item. I was a long-time customer who never missed a payment. They said they are just a method of payment and nothing further. Do not do business with Citibank credit cards! There are a lot better cards out there. Their customer service staff couldn't care less about the customer, only the merchants.
EAGLE POINT, OREGON -- I looked into how many miles I'll need to travel to e.g. Europe. They charge nearly double the miles the other mileage cards charge at Citibank. Not a good deal. I wrote a review earlier about inability to redeem flight miles unless you've spent that many purchase miles also. Also not a good deal if you are going to acquire more flight miles than you can spend in that month or earlier. This looks like a great deal when first read, but it really isn't.
MOOREHEAD, MINNESOTA -- I paid off my card in full, in fact overpaid by $135.37 credit due. I called to request a refund, was told it will go out in a few weeks. Never got it. I called again, my credit available was now $121.77. What? They said some other interest was due so they reversed some of it. If it's paid off and there's a credit of $135.37 due how could there be anything owing? They said they would send me a check for the $121.77 and stated a previous request for a refund is not on their records!