Nothing But Nightmare
My husband had gotten an auto loan through CitiFinancial Auto about four years ago. Since then they have been nothing but a nightmare to deal with.
They harass us with phone calls when the payment ... read full review7 Replies - Latest reply on 04/09/2009
I called today and spoke to a [snip] whom said she was a manager when she said her name at the top of the conversation. I asked her when they received a remaining balance of my loan from my insurance company due to a total loss accident I was in in the beginning of Feb. [snip] said that they just received it today ? I asked her why someone signed for it on the 19th, but she is saying they just got it today. That made no sense and she was talking over me and being very condescending. I just thought it was weired and wanted answers cause she was management she should know company policies right? And then I asked to talk to some other "Management " or her supervisor and she said there was nobody else to talk to.
I am appalled by her and I manage a fine dining establishment and if she treated a customer that was she would have been terminated!
Harassing Phone Calls
HOLLISTER, CALIFORNIA -- I took out a loan with Citifinancial and I regret it every day. If I am one day late I am subjected to phone calls at work and messages left on my home phone which I never return. They have even resorted ... read full review11 Replies - Latest reply on 11/16/2011
Harassment Non Communications
We bought a car in June 2007 and we ended up financing with them. What a mistake we made but we needed a car and our credit was not good. First I can say is never get behind with them because they will ... read full review2 Replies - Latest reply on 02/16/2009
Unethical Business Tactics
OHIO -- I have had an auto loan with this company for five years. I have always had the loan on an automatic deduction from my checking account. The final payment was due December 2008. I was out of town for ... read full review4 Replies - Latest reply on 01/06/2009
Bank Charges You To Pay Them!
CitiBank CHARGES you $15 to make your online payment. I am not talking about making a SAME DAY payment, just your regular, monthly payment.
When asked they said "Oh, it's not us. It's the payment processer ... read full review12 Replies - Latest reply on 09/26/2013
Citifinancial Auto = Nightmare
RIVERSIDE, CALIFORNIA -- If you have the option to finance or refinance your car loan, PLEASE think twice about going with Citifinancial Auto. They've been nothing but a nightmare to me. Here's the email I wrote to them on ... read full review15 Replies - Latest reply on 03/10/2009
Deceptive Business Practices
CALIFORNIA -- I purchased a vehicle with financing from a lender who eventually sold my loan to Citifinancial Auto. The original loan was for a 5-year period rather than the typical 3-year period.
To keep my finances ... read full review2 Replies - Latest reply on 08/13/2007
BOWIE -- I filled out an application over the phone and I was supposed to be called in 2 business days. No one called. So I called them back and they claim I had no information on file. So I told him my info again ... read full review23 Replies - Latest reply on 02/11/2008
We purchased a car in 2001 with financing from a local lender. During the course of the loan, the loan was purchased by Citifinancial Auto. The final payment was due in August 2006. Our normal monthly ... read full review2 Replies - Latest reply on 12/12/2006
BEDFORD, TEXAS -- I have had a run in with Citifinancial Auto. I recently had to file for disability and was told by a credit counselor that we could call Citifinancial and ask for an amendment on our car loan. I did ... read full review6 Replies - Latest reply on 06/14/2009
JACKSONVILLE, FLORIDA -- I have had about 30+ calls from Citifinancial looking for a person with a similar name as mine, who apparently owes them money. I have explained to them that they are calling the wrong house over and ... read full review5 Replies - Latest reply on 12/14/2006
Harassing Creditor Calls
FLORIDA -- 2 months ago I received a call at my work from a collections person employed by Citifinancial Auto named Richard Morrow. He was calling in regards to my delinquent payment. I informed him that I am not ... read full review4 Replies - Latest reply on 07/30/2008