My husband and I got an auto loan through CitiFinancial Auto a couple of years ago. We moved with our company and our payday changed dates. We have been over our due date several times...although not ... read full review1 Replies - Latest reply on 04/26/2010
Beware Worst Loan Company!!!!!!
I have a car loan with CitiFinancial Auto and let me start out by saying they are the WORST loan company bay FAR!!!!!! Not only are they the worst to deal with the employees are dishonest, and unhelpful. ... read full review
A recent 2009 article names CitiFinancial Auto the worst of like companies in the United States with which to do business. The company has also been sued on a class-action basis in the state of California. I am thankfully done with this company. My experience with them: If I call a representative to resolve a problem and work out a solution, I could not count on it being the truth. I couldn't figure out if it was incompetence or indifference, but it happened several times. I would discourage anyone from doing business with them based on their complaint history and bad reputation. 4 Replies - Latest reply on 09/21/2009Add reply
Do not get a loan with Citi FinancialAuto! If for some unforeseen reason you become behind on your payments. Nobody thinks it will happen but it does/can. My recent experience with them was horrible. ... read full review2 Replies - Latest reply on 07/07/2009
I currently have a personal loan with Citifiancial. I am having serious financial difficulty, and am not able to keep up the payments for my loan.
2 Replies - Latest reply on 05/26/2009Add reply
I would like to know if there is some way I could reduce the total owed on the loan, so that I could have much more manageable monthly payments.
Nothing But Nightmare
My husband had gotten an auto loan through CitiFinancial Auto about four years ago. Since then they have been nothing but a nightmare to deal with.
They harass us with phone calls when the payment ... read full review7 Replies - Latest reply on 04/09/2009
I called today and spoke to a [snip] whom said she was a manager when she said her name at the top of the conversation. I asked her when they received a remaining balance of my loan from my insurance company due to a total loss accident I was in in the beginning of Feb. [snip] said that they just received it today ? I asked her why someone signed for it on the 19th, but she is saying they just got it today. That made no sense and she was talking over me and being very condescending. I just thought it was weired and wanted answers cause she was management she should know company policies right? And then I asked to talk to some other "Management " or her supervisor and she said there was nobody else to talk to.
I am appalled by her and I manage a fine dining establishment and if she treated a customer that was she would have been terminated!
Harassment Non Communications
We bought a car in June 2007 and we ended up financing with them. What a mistake we made but we needed a car and our credit was not good. First I can say is never get behind with them because they will ... read full review2 Replies - Latest reply on 02/16/2009
Unethical Business Tactics
OHIO -- I have had an auto loan with this company for five years. I have always had the loan on an automatic deduction from my checking account. The final payment was due December 2008. I was out of town for ... read full review4 Replies - Latest reply on 01/06/2009
Deceptive Business Practices
CALIFORNIA -- I purchased a vehicle with financing from a lender who eventually sold my loan to Citifinancial Auto. The original loan was for a 5-year period rather than the typical 3-year period.
To keep my finances ... read full review2 Replies - Latest reply on 08/13/2007
BOWIE -- I filled out an application over the phone and I was supposed to be called in 2 business days. No one called. So I called them back and they claim I had no information on file. So I told him my info again ... read full review23 Replies - Latest reply on 02/11/2008
We purchased a car in 2001 with financing from a local lender. During the course of the loan, the loan was purchased by Citifinancial Auto. The final payment was due in August 2006. Our normal monthly ... read full review2 Replies - Latest reply on 12/12/2006