Inept tellers and managers
I have had problems with Citizens Bank since the first day. I made the mistake of getting a home equity loan. After dealing with these idiot for several years I went and refinance (with loss) just to ... read full review3 Replies - Latest reply on 07/23/2011
I've had years of hell and nonsense fees with Citizens Bank. I haven't had a bank account with them for years but still owed money on my credit card. The interest they charge on their credit cards is ridiculous. Finally I paid off my balance of my credit card and closed out my account. Then I get an online statement saying I owe $0.00 in balance and a $1.50 dollar fee. WHAT? I called and they said they will fix it but what a scam! These people are always trying to squeeze a few extra unnoticed dollars out of people. I bank with TD now, a million times better. Citizens is the WORST.1 Replies - Latest reply on 07/08/2011Add reply
I am in the process of leaving Citizens Bank. I was a customer at a local bank 20 or so years ago. It was acquired by another bank, which was in turn acquired by Citizens Bank. So I don’t know exactly ... read full review1 Replies - Latest reply on 02/15/2011
This is the 3rd year of having our boat loan through Citizens Bank and our boat insurance through Allstate. Every year Citizens Bank takes it upon themselves to put their own coverage on our boat even though we have our own coverage through Allstate. I have spent too many hours faxing and talking to their Customer Service Department and Supervisors explaining that we haven't lapsed in coverage and have provided documentation on numerous times.
1 Replies - Latest reply on 10/15/2010Add reply
The scam is this: Citizens Bank puts insurance coverage on you at 7 times the cost of others. Most people don't understand this unless you do the research. Most people fall victim to their unethical behavior. This is a BIG SCAM and this needs to be stopped.
I have been dealing with Citizens bank now for over 1 month, trying to get
1 Replies - Latest reply on 06/23/2010Add reply
the simplest of tasks done - previous bank statements mailed to me. First off let me say that in general the employees of this bank are usually quit helpful and most have a good attitude but the bank procedures are something out of the 1950's.
I still cannot get these previous statements sent to me - mailed out twice to the wrong address - TWICE ! How can you be so dense and still be in business ..... BUT the real purpose of this note is to say ----
This Banks Name should be changed to "ALIENS BANK" (for illegal Aliens of course) --- and the Main branch should be located on the Arizona/Mexico border -- I guarantee if any Illegal Aliens have to deal with these Knuckleheads they will be so frustrated they will run south back to their country so quick it will make your head spin ... even Aliens have their limits. Ok border agents, send them straight to this bank ... they will run away crying "no mas, no mas", never to be seen again.
I have had a horrible few months with this bank. I have been banking with Citizens since 2004 with no major problems. If I did have a problem with my accounts and overdrew it, I would completely take ... read full review3 Replies - Latest reply on 05/06/2010
Citizens is a rip off
PROVIDENCE, RHODE ISLAND -- To make a very long story short, Citizens bank "holds" money, my money, from me. It is being held for a client. Once the client was a scammer and refunded my money the next day, I took the document showing ... read full review2 Replies - Latest reply on 01/12/2010
Overdraft fees way overboard
LACONIA, NEW HAMPSHIRE -- I am appalled to see all of these complaints, yet nothing is done to check on this bank. I was charged over $500, all from a cup of coffee.
I have been to the branch, to no avail, they have eaten my ... read full review20 Replies - Latest reply on 01/10/2010
A family member was recently charged over $300.00 for what was essentially a single overdraft in the amount of approximately $70.00. Additionally I just spent over two months trying to resolve a double real estate tax payment made by Citizens for which they were trying to increase my monthly payment by about $150.00 until what they were calling an escrow shortage.
1 Replies - Latest reply on 11/19/2009Add reply
I have (soon to be HAD) two mortgages with these unconscionable rapaciously greedy pack of indifferent yahoos. The payoff or transfer of these mortgages is going to cost them approximately $200,000 in potential interest income. It is my sincere hope that there will be a sufficient number of other disgusted customers who take their business elsewhere to drive this thoroughly unpleasant company out of business.