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Citizens Bank Consumer Reviews - Page 4

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Fee Violations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAMBURG, NEW YORK -- Https://www.huffingtonpost.com/2012/04/26/citizens-bank-settles-overdraft-suit_n_1456105.html

The still engage in outrageous fees by not processing checks while holding on to deposits for credit.

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Horrible Employer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CRANSTON -- RI Contact Center employee Jeffrey Bianco makes rude, Misogynistic comments to women colleagues about their looks and weight. Citizens Bank disciplines the women rather then Jeffrey Bianco. That is the kind of bank Citizens Bank is.

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Overdraft Fee Charged but No Overdraft
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

NEW JERSEY -- I was overdrafted a fee for a pre-authorized debit. They decided to pay 1 day but the next day they changed their mind and reversed the payment but still charged me the overdraft fee. 😡😠 I've banked with them for quite sometime but this is unacceptable and within the next month after my money has all come in and I have found a new bank I won't hesitate to leave and never look back. Please don't waste your time or money with this bank.

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Worst Bank I've Ever Dealt With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- I cannot imagine a more horrible banking experience. Do you like having money in your bank account? Then don't bank with Citizens. They charge fees for everything. Deposit, overdraft, transfers, pretty sure they would charge a fee to login online if they could. Customer service support is useless and you end up on hold for hours on end only to have them hang up on you. Avoid this bank at all costs!

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WORST ONLINE BANKING SITE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROVIDENCE, RHODE ISLAND -- Recently Citizens Bank changed their online banking platform in an unsuccessful attempt to make it more user friendly. Instead they made user non-friendly. They should have tried it out themselves before rolling it out to their Citizens Bank customers. Quite frankly, I don't remember requesting this .... did you?

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Deceptive Banking Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW STANTON, PENNSYLVANIA -- They lie, cheat, and steal - THE WORST BANK IN THE WORLD! Everything is provisional and construed to confuse the average customer. Their website is loaded with malicious advertising, sprouting 'worms' and 'trackers'.

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Citizens Bank Are Just Paid Thieves
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW BEDFORD, MASSACHUSETTS -- I have a checking account with you (**) and in 1 year alone you've charged me over 1500.00 in overdraft charges and sustained overdraft fees. I demand you refund all my fees within 72 hours, not 2 months like last time. As you know Citizens Bank has a class action suit against you for exorbitant fee charges. Please respond immediately. I can be reached at **.

You chose to do nothing and leave me to be responsible for the charges which is UNACCEPTABLE. I opted out of overdraft coverage MANY TIMES, the most recent being JULY 2013 and ** said he would monitor my account to make sure I didn't opt into overdraft coverage which I NEVER did and ** did not monitor the account as he said he would. Since July 2012, Citizens has charged me over 1500.00 in overdraft fees, what's the point in opting out if you're going to charge me anyway.

One time, recently, Citizens charged me over 100.00 (overdraft and sustained overdraft) for a 1.29 charge to iTunes which put my account in the red be less than. 75 cents. After my last letter of 2/1/13 I finally got a callback 2/7/13 and was told the only solution is put limits on my account. Why should I be penalized for your mistakes?

I'm on disability so one overdraft charge of 37.00 is like 137.00 to me. Just because I'm disabled physically doesn't mean I'm disabled mentally. I'm smarter than most people give me credit for. In fact when I graduated college it was in nursing with High Honors. Not only am I smart but I'm very persistent, particularly when I'm being messed with, like now.

I have tried to deal with just Citizens but now I'm going to send this to the media, and put it in my blog. I'm also going to seek a lawyer regarding this. Just because you are a big company with a lot of money doesn't mean you can screw the little guy without ramifications, as the recent class action suit against you proved. Of which you settled to pay 137.5 millions small potatoes when you stole billions from customers.

If you think "stole" is too strong of a word think of it like this, if someone came in your bank demanding money, wielding guns and wearing a ski mask, that would be considered stealing, your bank is essentially doing the same thing minus the guns and ski mask. If you're looking for a bank, avoid them like the plague and if you already have an acct. w/ them RUN.

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They Have a Lien on My Car I Paid Off Two Years Ago and Want Me to Pay for Their Error
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- About 2 years ago I paid off my 2003 Chevy Venture (early) After paying it off my wife called and said we never got the title in the mail they informed us that it takes some time and I was not concerned as it was paid off and I was planning on keeping it for some time. Last week I go to trade it in my car and told that I need the title. Instead of waiting for the bank I go to NJ MVC to get a duplicate one at a cost of sixty dollars to speed up the process.

MVC tells me that Citizen bank still holds a lien against me from two years ago. I find this very disturbing and go to the local branch in Haddon Hts NJ and they tell me it's paid off; but that they have had similar complaints from customers in the past. They put me on the phone with a subcontractor who handles the auto finance who says yes your car is paid off but you need to pay MVC/dmv their fee but only after you provide us with a credit card so we can charge you another fee for giving you a letter saying you paid off your loan WTF. I say no way. Eventually customer service at the local bank helps and says I will have a faxed letter showing the lien is paid off within two day.

Two days goes by and they tell me it was entered wrong and give them a few more days a few more days go by and they tell me they can't help and I have to call this third party company they use and speak with **, who then tells me it's my fault they never dropped the lien because I never answered a questionnaire they say they sent out two years ago and she will need a credit card to bill me for her services before she can help me- and then tells me she'll call me later. Help someone. They mess up and want to charge me and I would actually pay the fee at this point but they tell me after I pay this fee to get a copy of a letter- that they will mail it out in 7-10 days. What awful service.

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Worst Bank Ever!!!
By -

I wish I could give a zero as a review. Unfortunately that is not the case so this bank is getting a one by default. This institution is a blood sucking, un-flexible bank that thrives off its customers by all means necessary. They charge outrageous fees and customer service supports these fees with the statement "we are supported by the federal government." With such economic hardships visible right in front of our eyes, this bank takes advantage of its customers and refuses to return any money to its customers.

I recently received bank fees in the amount of $258 for 7 charges of 1.99. I was told by the customer service representative that this was a fair practice... LOL In all my years of banking... TD, Wachovia and Bank of America would all return the fee considering it was under 2 dollars. At least one time. And under the circumstances (that my mother just died). These leeches actually became ruder and ruder as I spoke to representative after rep... And I have never requested the bank return any fees to me until this point (I am not a habitual offender) LOL not that they care or it makes any difference to them...

Not to mention that this bank reorganizes charges in order to bounce items. I have been with this bank for about one year. I check my account every Tuesday at midnight before payday. Somehow most items manage to bounce in an order that forces you to have the most overdraft fees possible.

For example: If you had a balance of 50 dollars and you had debts for 2.00, 7.00, 15.00, 1.99, 10.00 and 40.00, instead of the bank charging all the little charges, it will process the large charge first. So that you account overdrafts for an excessive amount instead of once or twice. When I questioned them about this I couldn't get a clear answer. The representative just laughed. My recommendation Go with Wachovia or any other bank for that matter. Just stay as far away from these guys as possible!!!

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Stealing money!
By -

DERBY, NEW YORK -- I have been a banker with Citizens Bank for over 5 years. Today I have been robbed of over $300 from this pathetic excuse of an institution! I balance my checkbook daily and have done so in order of when purchases and charges and checks are made. Today I went to check on my account online and found that I was over drawn over $150. I had a balance of $4.35 this past Monday. I had also made 2 deposits on that day in the amount of $350 total. I check my account daily and have done so all week waiting for the deposits to clear.

Today when I saw the over draft charges I called them to see what had happened. I was informed that a check was cashed that day at the end of business for $50. I was aware of this payment and knew I would have an overdraft fee. They took that payment and put it ahead of every other thing that had already gone through that day causing me 4 over draft charges! And that made my account completely off from what it should have been.

The checks I deposited cleared and I covered the charges but the new charges on my account caused my account to overdraft again. I am divorced mother of 3 and have very limited resources and they have stolen my money! I will be writing reviews on every available website and newspaper until everyone knows not to bank with them...

They informed me that it is their policy and they are not willing to work with me even though I have been a customer for over 5 years... I have direct deposit so I will be losing my pay for this week and will then empty the account and open a new one at another bank or credit union because after my research today I have found that credit unions are the least likely to steal money from you.

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Citizens Bank Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 34 ratings and
112 reviews & complaints.
Contact Information:
Citizens Bank
1 Citizens Plaza
Providence, RI 02903
401-456-7000 (ph)
401-456-7819 (fax)
www.citizensbank.com
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