Be Careful Of This Dealership
BURLINGTON, NEW JERSEY -- We went to City Auto Park on Friday 1/2/2009 to purchase a new vehicle. We selected the 2009 Chrysler Town and Country. We entered into negotiations with the salesman and he clearly asked us if we could put 1,000.00 down extra along with our trade. We told him explicitly no we could not afford this. He then asked us if we could put the money down for taxes and tags. Again we said we could not afford this at the time. He went to the sales manager who came over to speak with us. I said I wanted his best numbers to comparison shop. He said he would not go through the hassles of calling in favors at the banks to get us the best rate if I was not willing to buy. We worked up the numbers for a percentage rate of 5.99% and agreed that we could pay the 536.00 for the vehicle.
They then asked us for the bill of sale on our trade in. We did not have the car or the paperwork with us so we said we would come back the next day. [snip] asked if we could please take the vehicle that night, because the bank was coming in to do inventory and they would have to pay interest on the vehicle. We thought we would do them a favor and take the vehicle. We set up an appointment the next day to finalize the paperwork. [snip] told us all we needed was the vehicle and the Bill of Sale for the trade in. He said nothing about a cash deposit.
On Saturday 1/3/2009, we went back at 12:30pm and met with Pete the Finance Manager. He had us sign all paperwork, explained some to us and we looked over the main contract. We signed the paperwork. At the end of the meeting, Pete also handed us a "Complimentary Customer Service Card for discount servicing at their facility. We later found out that we paid 99.50 for that card. It was never discussed with us whether we wanted it or not. After we were done, no one ever asked us for the 1,000.00 deposit or even mentioned it to us during the financial transaction.
On Monday, we transferred our insurance to the new vehicle and my wife went to have the tags put on the vehicle. Again, no one asked about the 1,000.00. the tags were put on and the salesperson went out to put the temporary dealer tag on the vehicle. After he put the tag on, he asked my wife for 1,000.00. She questioned for what and he told her for the deposit. She re-informed [snip] that we could not afford this and he said we agreed to it when we signed the paperwork.
My wife argued with him and then called me to come over. I went home and picked up the vehicle, all the paperwork and the keys and told him we were returning the new vehicle and wanted our old vehicle in return. [snip] refused to speak with me and sent over the sales manager, Bob. Bob the sales manager came over and told me because I took the vehicle off the lot, I had no rights to return the vehicle. I told him I was going to call my attorney and he and [snip] left the area. I phoned my attorney and informed him of the situation. He asked to speak with Bob and I handed my phone to him. Bob accused us of trying to get out of paying the money and even suggesting that we thought we could get away with ripping them off of 1,000.00. My attorney asked for their legal counsel information and they said they did not know who that was. He they asked for their regional office and was given a phone number of 1-888-555-4934 which is the number of national 4-1-1. My attorney did manage to call Chrysler's National Office and file a complaint with them. He also suggested at this time to file a complaint with NJ and Burlington County and with Wachovia Bank, the lending institution.
My final words with [snip] were if they did not return my original vehicle and I was forced to take the new vehicle home, I am taking that as a final agreement to the original deal as discussed with no money down. [snip] nodded and apologized for the situation.