BURLINGTON, NEW JERSEY -- We went to City Auto Park on Friday 1/2/2009 to purchase a new vehicle. We selected the 2009 Chrysler Town and Country. We entered into negotiations with the salesman and he clearly asked us if we could put 1,000.00 down extra along with our trade. We told him explicitly no we could not afford this. He then asked us if we could put the money down for taxes and tags.
Again we said we could not afford this at the time. He went to the sales manager who came over to speak with us. I said I wanted his best numbers to comparison shop. He said he would not go through the hassles of calling in favors at the banks to get us the best rate if I was not willing to buy. We worked up the numbers for a percentage rate of 5.99% and agreed that we could pay the 536.00 for the vehicle.
They then asked us for the bill of sale on our trade in. We did not have the car or the paperwork with us so we said we would come back the next day. ** asked if we could please take the vehicle that night, because the bank was coming in to do inventory and they would have to pay interest on the vehicle. We thought we would do them a favor and take the vehicle. We set up an appointment the next day to finalize the paperwork. ** told us all we needed was the vehicle and the Bill of Sale for the trade in. He said nothing about a cash deposit.
On Saturday 1/3/2009, we went back at 12:30pm and met with Pete the Finance Manager. He had us sign all paperwork, explained some to us and we looked over the main contract. We signed the paperwork. At the end of the meeting, Pete also handed us a Complimentary Customer Service Card for discount servicing at their facility. We later found out that we paid 99.50 for that card. It was never discussed with us whether we wanted it or not. After we were done, no one ever asked us for the 1,000.00 deposit or even mentioned it to us during the financial transaction.
On Monday, we transferred our insurance to the new vehicle and my wife went to have the tags put on the vehicle. Again, no one asked about the 1,000.00. the tags were put on and the salesperson went out to put the temporary dealer tag on the vehicle. After he put the tag on, he asked my wife for 1,000.00. She questioned for what and he told her for the deposit. She re-informed ** that we could not afford this and he said we agreed to it when we signed the paperwork.
My wife argued with him and then called me to come over. I went home and picked up the vehicle, all the paperwork and the keys and told him we were returning the new vehicle and wanted our old vehicle in return. ** refused to speak with me and sent over the sales manager, Bob. Bob the sales manager came over and told me because I took the vehicle off the lot, I had no rights to return the vehicle. I told him I was going to call my attorney and he and ** left the area.
BURLINGTON, NEW JERSEY -- I just purchased a brand new 2014 Dodge Charger R/T, this vehicle only had seven miles on the odometer. While test driving it, my wife and I noticed the ride was a bit rougher than what we thought it should be. The person selling us the vehicle (also in the car with us while test driving) assured us it was just the road we were on, so we went ahead with the purchase.
Three days later and several roads traveled, the ride is still as rough as that day, so I took the car back to them informing them of this. I was told by their service department that the tires do in fact have flat spots on them from sitting on their lot for several months without being moved. Being that this issue is of no fault of mine, and when purchasing a brand new vehicle you go in believing everything on that said vehicle will be of optimal condition I thought they would replace the tires. Nope.
I was informed that per their policy the tires are not covered under warranty (even though my wife and I bought every one of their add on warranties). Apparently it does us no good whatsoever. Point of this review, just warning all others to check the tires before you buy a vehicle from this place!
BURLINGTON, NEW JERSEY -- I purchased a 1996 Conversion van from City Auto Park, in Burlington, NJ. The van was promised by the salesman, to have a warranty which covered Ball Joints, ABS brake system and electronics of brakes with the Penn Warranty Company based in PA. Because the paperwork was not filed properly by the dealership at the time of the sale Penn rejected all repairs and paid nothing!! Penn also stated that it might be a pre-existing condition which also is not covered. So basically nothing in the warranty was covered, this should have disclosed at the time of the sale.
City Auto Park also is not willing to pay anyhing and presently not returning my calls. The repairs to the vehicle totaled $2900, which I paid for out of my pocket. Have gone to the Better Business Bureau, no reply yet. Do not buy used cars from City Auto Park because of false sales promises and bad warranties.