WEST PALM BEACH, FLORIDA -- I purchased a City Furniture wall unit on March 1st 2010, and when I purchased this unit I also purchased a bridge to go with it. When we were buying this bridge we were debating buying it as it had 3 shelves that hung down and we thought would get in the way of the TV we were purchasing.
The sales person said you can always buy it and then return it if the TV does not fit the unit. So we purchased thinking we would be able to return once we had the TV delivered.
Tv was delivered 3 days after the wall unit, and wouldn't you know, the bridge got in the way of the TV.
When I called customer service, they said that there is nothing that they can do and that if you don't want something on the delivery you must return it with the driver.
Although when we purchased this unit, the sales person said otherwise, they did not accept the return of the bridge even after numerous phone calls into management explaining the conversation we had with the sales person.
Buyers, I would not recommend City Furniture as their customer service is, in my opinion, one of the worst in the business.
I have had a problem with a sofa that I purchased 1 year ago. I called someone out to look at it because one end of the sofa was leaning and they said "your floor is uneven". I was pissed, but let it go for now. A guy just came out to look at it again before my warranty expired, sat in the recliner part of the sofa and just because he could "recline" in the seat, he says there is nothing wrong with it. My complaint wasn't that the recliner didn't work, it was that the left side of the sofa was leaning, and it's VERY noticeable. Everyone that comes into the house notices it as I did the very first day it arrived at my house. I got nowhere except that I am PISSED. This was my first, and last experience with them, and will NEVER buy another thing from City Furniture...EVER!!! My cousin had a problem with them in the past, and my best friend had a problem with them in the past as well. I should have known better. If you choose to buy from them, GOOD LUCK, but one thing I can tell you is that the warranty was a waste of money!!3 Replies - Latest reply on 05/24/2011Add reply
City Furniture Repair Policy
BOCA RATON, FLORIDA -- On May 21, 2007, I purchased a wall unit for $1,064.84, including delivery. I declined the "In home service warranty," as they told me that the "manufacturer's standard warranty applies." Yesterday ... read full review5 Replies - Latest reply on 07/06/2007