The 800 Reservation line is a joke....
I work out of town and wanted to do a weekend meetup with my wife in Williamsburg. So on Thursday night I called the Clarion hotel after checking them out on pet friendly sites. I talked to the Choice hotels 1-800 reservation line to set up the hotel room. I informed them my wife would be travelling with our dog and she would be arriving before me. I gave them my full credit card number to reserve the room so that my wife would just have to show her ID and get the room.
Upon her arrival they could not find the reservation at first, then when they did, I was not put down for needing a pet friendly room. My wife was asked for her credit card. So what happened to my credit card information? Oh yeah, the reservation line only transmits the last 4 digits to the hotel, so why did they need the full credit card number again? Also, we lucked out that there was a pet friendly room left and they were able to accommodate us on that. All of this while I am on the road heading there.
At the end of the weekend, we asked for a late checkout. Upon checking out, they tried charging the weekend on my wife's credit card, which I caught and it was put on mine. Then the next day, the hotel put an extra day on my wife's credit card that they should not have even had on file!!!
I have made repeated calls to the hotel, complained on the Choice Hotels website only to receive a cheesy "I'm sorry" letter from the hotel General Manager explaining they don't receive the correct information from there 1-800 line.
I want that extra day refunded off of my wife's credit card, as it is an unauthorized charge and was done after I had already closed out our room.
Of course now the General Manager is never in or answers his phone!!!