I see all of the reviews on this company and have recently tried to call any number I can find linked to this company; all of which have been disconnected. They, of course, charged my credit card but have not sent my order. How are they able to get away with this? I even called my bank to reverse the charges and they cannot. Is there no one that can do anything about this? I have tried to contact someone through their "customer care center" via email, but there again, no reply.
Does anyone have any helpful advice in getting my money back?
HEMPSTEAD, NEW YORK -- I ordered a couple of items from this company in Feb. 2004. In June and August of 2008, I received three charges. Unfortunately I can't get them reversed because I didn't catch them in time. I have called, emailed and called again to the company and never get responses. The BBB shows how bad this company is and there are many websites. People, the card services and the companies that sell products to them need to know how bad this company is and stop supplying them.
I have three charges, $69.99 and two $79.99 that I can't get taken off. Don't be like me and get caught.
CHICAGO, ILLINOIS -- I too made a purchase from Classiccloseouts in the past (8/07) and just yesterday 6/26/08 I find a hold on my account of $49.99 out of the blue. I too called and emailed on 6/26/08 and found the voicemail was full and have yet to get a response to my email.
I did however call today 6/27/08 and was able to leave a message but I am still awaiting a call or email back.
On a side note, I ordered multiple apparel items on my order from them, flip flops, bras and panties, coats and skirts and wasn't satisfied with anything. The clothing was cheap and of poor quality and the flip flops had the STRONGEST plastic smell to them I have ever encountered. I had to air them out for weeks before wearing them!
Yesterday (6/26/2008) this company placed two unauthorized charges, each for $69.99 on my credit card. I purchased something from them approximately one year ago (8/2007), but never since. I was surprised to see someone else had the exact same complaint as me, on the exact same dates! What's going on? If that person can somehow give me the company phone number that he/she used...I would so much appreciate it!! The numbers that I have go unanswered.
HEMPSTEAD, NEW YORK -- I ordered from this company once in 2005 and my credit card has been charged twice - once in June 08 for 59.99 and once in July 08 for 79.99. No one returns calls or emails and the "operator" who was not at all concerned about my situation said that all he could do was take the info, and they would investigate and "someone" would get back to me. Still waiting...
There are many other similar complaints online and I will be filing a complaint with the State of NY at: http://www.oag.state.ny.us/complaints/pdfs/internet_complaint.pdf
HEMPSTEAD, OHIO -- Like countless others, I have discovered a $69.99 charge on my credit card statement for a purchase that I did not make.
The seller does not reply to online messages via their site nor calls to their customer service
I have reported this to various agencies at the state and federal level.
There are similar complaints about this company posted across the Internet.
Beware of websites that do not customer service phone numbers. I went back and forward by email for weeks without my complaint ever being addressed. I will not order from Classic Closeouts again due to their seemingly non-existent customer service.
Very frustrating experience.
I have been trying to obtain a refund on a $50 purchase I returned over three months ago. As required, I obtained an RMA and followed the instructions for return. Whenever I email the company, I am told there have been a lot of returns and I will be contacted when my refund has been processed.