I ordered two "murano) beads from this awful seller- they looked NOTHING like the pictures, obviously were very cheap and not italian murano. I naively assumed that I was allowed to post honest, non-offensive feedback. I stated the beads were of poor quality and no refunds were allowed- only exchanges for another poor quality bead. This is when my nightmare with this disreputable individual began. I received a threatening e-mail calling me an idiot and a moron and asked if I could read (his e-mail rife with grammatical errors). Great customer service! I contacted e-bay regarding this and they stated since the mail was sent by him personally and not forwarded by e-bay there is nothing that can be done. Within minutes my negative feedback was covered up with what I am sure are fraudulent positive reviews as several appeared within minutes of both of my negative feedback. I then received another e-mail in which he states he is reporting me to the authorities (laughable) and eBay (also absurd as I have contacted eBay).
90 negative feedbacks in 12 months but this buyer most likely has several accounts to "purchase" and post fraudulent positive feedback that the percentage remains hi. I encourage you never to interact with this horrible company selling poor quality fake "murano" beads.