Classmates.com

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Classmates.com sold my CC# to outside companies
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Classmates sold my information. I signed up for a free trial with Classmates.com and cancelled my free trial within the 7 day period. I did provide my CC # for the free trial, believing it to be a legitimate company. Apparently they sold my CC# to a company called Privacy Matters, and I was charged $19.95. After finding this, I called Privacy Matters, they did take responsibility, and offered to give me my money back- however when I called Classmates.com to complain about it, they took absolutely no responsibility. The extremely rude Customer Service person I spoke with explained that you have to enter your email address twice before they will give this company your CC #. I explained that I gave them my CC# and trusted them with it, not this other company, and if they are going to advertise, then the customer should have to enter all their information on the SITE of this other company, so that they know they are signing up with this other company, and not make it part of your purchase with Classmates.com. She then rudely said again that we have to enter our email address twice, not once but twice before they will give them your information. I got very mad and told her I would not be using classmates.com again. She said she was sorry I felt that way. I am so upset with classmates.com, I’m not even mad at the company that took my money, because they at least are taking responsibility and refunding my money, but classmates.com for giving my information to other companies without taking any responsibility for violating customer's privacy.. Apparently privacy does not matter. What makes me even more upset is the Customer Service Rep's attitude like it's OK because you enter your email address twice, which I don't remember doing, however with a name like Privacy Matters, it sounds like a program they used to ensure your Privacy while you are giving your information online, as well as a lot of companies use your email address as a digital signature, so it's not far fetched to think that someone is entering their email address into a program called Privacy Matters as a digital signature of an authorized transaction. It amazes me at their ability to think it is OK.
     
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Anonymous on 10/03/2009:
Your credit card number was not sold. You just did not read everything when signing up. Classmates and a LOT of other "free trial" places often piggy back other "services". You have to read carefully and either uncheck, check, etc, to avoid these items.
Diabolical on 10/04/2009:
I second what Raven said. Netflix is another company that piggybacks another service...you really need to read the fine print when you sign up for these trials, and remember...if you provide your credit card number, it is NEVER free!
Buddy01 on 10/04/2009:
There are times when I went to sign up for a 'free' trial, but as soon as they wanted my credit card number, I stopped. If it was really free, they wouldn't want or need your number.
Me2008 on 10/04/2009:
It happened to me, I called the company Privacy Matters twice and also called classmates, they did sell my info without my consent, I do have a first hand knowledge of the situation.. I am very aware of special offers presented to people on the internet, and usually there is a box with an explanation, that you can either check or not, this was directly when you put in your credit card info, no special offers box, no anything. I have signed up for free trials with other companies such as Ancestry.com, and you always have to enter your info because after the free trial they will charge you if you do not cancel the free trial. They are always free because they want you to like it and pay for their service, it's like a company giving a free sample.. this is the first time I have ever had a problem. The company Privacy Matters did admit their mistake and refunded my money already- classmates.com however has not admitted their mistake- I am not the only person this has happened to, if you look up complaints about Privacy Matters 123 you will seen tons of complaints about this exact same thing, while everyone else is complaining about Privacy Matters, I am satisfied with how they handled the situation, they apologized and refunded my money- I am not satisfied how classmates.com handled the situation at all and that is why I wrote my complaint and review
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Automatic Renewal In Fine Print
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CALIFORNIA -- Watch out when signing up, you're agreeing to an automatic renewal and they will NOT refund (or apologize for misleading you) if you catch it!

I noticed a fee on my bank statement from this company. Not recalling this authorization or desiring to renew membership, I contacted the company and explained that they had incorrectly charged me for a membership I didn't want to renew. This was their reply:

While purchasing a Gold membership, information just above the “Submit Payment” button explains that all Gold memberships are opted into our automatic renewal program. This automated billing process prevents any interruption in your Gold membership benefits.

In other words, "hello sucker...you're an idiot. And we have another $15 fee to put in our account until another sucker comes along."




     
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BobJohn on 09/12/2008:
This is common for online subscriptions, auto renewal. I have one with a company but they send me an email before it is automatically renewed, so I don't have to remember to cancel if I don't want another year.
DebtorBasher on 09/12/2008:
Same thing happened to me...I found the re-newal charge on my bank statement about a week ago...Either I didn't realize it was automatic or if I did at the time of signing up, I forgot about it...so, I didn't question it, I'll just be sure to have it canceled so it won't be re-newed again. I don't like the automatic re-newals for anything and I feel if they do have it, they should send you a reminder a week or two before the renewal...but then, that's how they make their money, hoping people just forget about it.
Anonymous on 09/12/2008:
I did Classmates once, at the time there was an option to do a trial period for "x" days,pay monthly or for a cheaper price you could sign up for 3 months or 12 months but it did specify that it would auto renewal..don't know if it's still like that or not now, I only had 62 kids in my graduating class, not many to keep track of.
chris513 on 09/12/2008:
justcuz, did you say you had 62 kids?
MRM on 09/12/2008:
Whoa Nelly! That a lot of child support payment to give out to the baby mamas!
Anonymous on 09/12/2008:
LOL Chris, you know what I meant. And what are you talking about MRM, if it were true, I'd be rich...cuz I'd be the one collecting all that child support!
chris513 on 09/12/2008:
hey, I was just reading what you typed...
woodsk1 on 09/12/2008:
Had the service as well, it was very clear you are signing up for auto renewal, but you can cancel. Might want to try reading next time fore clicking..
old fart on 09/12/2008:
Why would anyone want to research old classmates..?
I never missed most of those A-holes the day after I graduated..
By now most of them are dead or in prison...
cherpep on 09/12/2008:
LOL, OF! I am still close friends with 4 of my high school friends, we get together a few times a year. One graduated with me, the other 3 were a year younger. When we received invites to a reunion recently, I asked my friend if he was going to attend. He basically had the same reaction as you - why would I want to see any of those people again?!
Anonymous on 09/12/2008:
There no entry for my graduation class on classmates.
cherpep on 09/12/2008:
It couldn't be that everyone from your class is avoiding you, could it? Nahhhhh!
Anonymous on 09/12/2008:
Perhaps cherp.. I haven't seen hide nor hair of any of the five people I graduated within years.
Anonymous on 09/12/2008:
you can also keep in touch with classmates via Myspace(if they are registered)

I never lost touch of my good friends,every time I'm in L.A we get together and raise some hell
Anonymous on 09/12/2008:
LOL @ OF!! I still talk to most of the kids in my graduating class
ridshack on 12/21/2009:
I recently received a non-authorized annual charge to my account. But the very day I signed up I unchecked the automatic renewal box under my login properties. Most folks will probably remove themselves from auto renewal but may not remember a year later that they had done so. If you where one of those that did remove yourself around the time you signed up and yet got charged your contact your card issuer and they will reverse the charge. Good luck with those dirty dealing Classmates!
ridshack on 12/21/2009:
I recently received a non-authorized annual charge to my account. But the very day I signed up I unchecked the automatic renewal box under my login properties. Most folks will probably remove themselves from auto renewal but may not remember a year later that they had done so. If you where one of those that did remove yourself around the time you signed up and yet got charged.. contact your card issuer and they will reverse the charge. Good luck with those dirty dealing Classmates.com!
wjmorgan on 10/29/2010:
The same thing happened to me. I changed the automatic renewal from automatic to manual. Three days ago I was hit with a $39.00 one year renewal fee. Not only did they change my renewal settings back to automatic but they even were successful in billing the $39 to a debit card that expired six months ago. I have no idea how they were able to get the bank to honor the charge on an expired card. I'm in the middle of waiting for a decision from my bank to see if they will reverse the charge and put the money back into my checking account. I had to fill out a dispute form. I'm not very hopeful that the bank will honor the dispute because it's basically my word against Classmates.com, and they know that.
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